iyke926:


When transferring from a mobile bank app, #50 is normally deducted from the acct as a charge /service fee but when the account number that you want to send money to, have been saved as a beneficiary, #50 won't be deducted.

Won't be deducted how? Which bank is that?

ajl:
Many Nigerians are generally illogical. Most of you are blaming Uber for a transaction that did not occur within the time frame of the ride and the contract of Uber and the rider/passenger. First, the ride was completed and the rider paid the Uber driver. It's at that point Uber contract with the rider ended, except if the error the rider made was made as part of the transaction of the ride. That's when Uber are obliged to act on it. If Uber does anything to assist, it's only a courtesy. The best they can do is to release the driver information to security agencies probably after presenting a court order.

We need to all understand how things work in a normal world. I am wondering how Uber transactions work in Nigeria to the point that you have to be the one transferring money directly to the driver rather than transferring money to Uber, and Uber pays the driver. I mean, don't most Nigerians use debit cards. Payment for rides should be coming from there. But I know that ordinary thing in a normal world would turn out to be complicated in Nigeria. So, if rider transfer ride cost directly to driver, then how does Uber get paid it's commission? Just wondering.

When you put the way an average Nigerian reason, you will question your sanity always. I honestly don't know what's uber business in all these, its simple courtesy and they is need for authority to even get involve before uber can do anything. The OP went against uber terms and conditions, on no account was he suppose to send money to the driver or request for his account number because they have 2 methods of payment he can pick from, which is card or cash. But careless Nigerians that like to do things their own way and see abnormal as normal will always find a way to negotiate nonsense. He gave the driver a 1 star on a trip he did not embark on, what's the reason for doing that? The guy obviously knew he gave him 1 star and gently move on, now he kicked the ball to his court (which one have to be careful of sending such money into a provided account without not involving the authorities), and expect him to be a gentle man, like he was when he had to chance too. Its their problem, just let them sought it out anyway they can... I have no side to take here.

Ene33:
I think you should involve the efcc,they should be avke to give orders to bank and also to trace him with his bank details

Ene33 I sight u

bunmiano tweet segalink on twitter

this is most likely what would have happened if the op had complained to the bank that it was an unauthorized transaction , the cops would have traced the driver and arrested him but telling the bank you mistakenly sent 1million naira to another account sounds somehow

https://www.nairaland.com/4852905/uba-refunds-customer-whose-money


In a rare act of compassion, never done by any bank before, United bank for Africa,UBA, refunded the funds of a middle aged man who was recently robbed of his entire fund, amounting to N247,000.00.

The man who visited UBA Chevron branch office to complain about being robbed of his phone was assisted only to find that there were some other vital information that were not given and were necessary to block off his phone from the fraudsters.

onatisi:

stop condeming the op by saying he is not smart , there is nothing the bank can do in this case for the following reasons
1)the transaction was not an unauthorised one which would have made freezing of the receiver account mandatory pending the outcome of investigations , the op voluntarily inputed the name and figures , crosschecked it and authorised it . no sensible judge or bank will quickily open a red flag on the receiver account , it is only when transactions are seen as unauthorised that the banks can o such immediately .

2)it is absolutely and totally useless freezing an account with zero balance , because i am sure that immediately the money was sent and received by the driver the first thing he woild have done is to transfer it to another account with another bank and once that transaction is successful there is nothing the originating bank can do .

there is very very little the bank can do in this case because the op himself told the bank he voluntarily authorized it but it was a mistake , there is nothing like mistake or ignorance in law or business . that is why some criminals pay for some items online ,transfer the money but as soon as they get the goods they will quickly notify the bank that they were not the one who authorized it and that their account was hacked , once you tell the bank this then they will block the account IF AND ONLY IF THE RECEIVER ACCOUNT IS WITH THE SAME BANK

boss I am not trying to rubbish the op but that said... The bank in question was a skye bank, and I use Gtb.. The account was flashed under few hours.. This has to do with instinct and K owing what to do in terms of crisis

Sankabson:
wow! This is serious! 1m for Buhari time

leave uber out of this case cos in the app they said cash payment or card, this is why they encourage riders to use card. All you need to do is go to his bank and track him.

princy406:
leave uber out of this case cos in the app they said cash payment or card, this is why they encourage riders to use card. All you need to do is go to his bank and track him.

Why. Uber is involved and should be involved.

Uber connects driver to rider.

Which ever way you look at it.. Uber needs to do something else more riders will flee from their app.

Tgiirl:


Why. Uber is involved and should be involved.

Uber connects driver to rider.

Which ever way you look at it.. Uber needs to do something else more riders will flee from their app.

.you don't get it and ppl won't flee from Uber app.
1)the clients uses Uber app to locate a nearby driver. (Uber Is liable and involved)
2)the driver comes ,picks the clients to his destination. ( Uber is liable and involved)
3) the driver calcula the fees and the clients pays what is shown on Uber meter. (Urber is involved and liable)

4)THE FOLLOWING DAY WITHOUT NEED FOR ANY UBER SERVICES OR CONSULTING UBER APP TO LOCATE ANY DRIVER , THE VICTIM VOLUNTARILY AND MISTAKENLY TRANSFERS 1MILLION NAIRA TO THE UBER DRIVER . PLEASE WHAT IS UBER BUSINESS IN THIS ? WAS THE MONEY A PAYMENT FOR UBER SERVICES RENDERED?

U guys take a time to Google why most banks don't try to solve stolen money from accounts. Or from credit cards. To see why the issue hasn't been solved yet

bunmiano:
I've been a member of Nairaland since 2012 and I'm very frequent with the business section.

I have a very serious issue that has been a pain on my neck and I will try as much as I can to summarize everything

I sent a sum of N1m to a Uber taxi driver's account number on the 20th October, 2018. This money was a part payment bill for one of my family members who is battling with a life-threatening health issues. That happened about 4 weeks ago.

This is how the whole thing happened

A friend of mine paid me a courtesy visit and when he was about leaving, I used my rider app to request a ride for him and the driver came and took him to his destination. He told my friend the estimated cost of the fare was N4,800 but my friend didn't even bother to check because he felt he probably would not lie about it.

My friend called and told me the fare was N4,800 and I requested for the Uber taxi driver's account number after which I made the payment. The next day (20th October), I needed to make a transaction of N1m to someone for a part payment bill of my family member's treatment oblivious of the fact that I actually made the payment to the Uber taxi driver's account number. This was because I added him in my beneficiary when I wanted to make the payment.

I went to the rider app to get his contact, only for me to realize he actually inflated the fare from N3,400 to N4,800 which I literally paid for. You can see he's not an honest person but I wasn't really bothered about that.

I called and pleaded to him to refund the 1m I sent to his account. At first, he acted as if he didn't receive any money but after series of calls, he later confirmed it. I sent my account details to him and he promised to refund me on Monday as it was weekend.

Monday came and the dude started acting funny. He would pick my calls and remain silent. There were times he gave the phone to a lady to talk to me. Sometimes he yelled at me to stop disturbing him, and a point, he even stopped picking my calls

I mailed Uber and narrated everything that transpired. They responded requesting for evidence to back up my claim which I provided. I took screenshots of the first (inflated fare) and second payment and attached it to my massage. They responded telling me I should exercise patience and that they will look into my issue

It's been 4 weeks now and Uber has been lackadaisical towards this issue. I have messaged them several times and they seem to be less concerned about it.
With the way Uber has been acting towards this issue, one could conclude that they're trying to cover up this guy. Someone that can easily call and resolve this issue.

They have just been acting like they're more concerned about their own pockets than customer's satisfaction. I expect them to have taken up the issue for properly investigation despite providing solid evidence.

Please everyone! I have tried and I'm already fed up. Their customer care is my last resort but they have been nonchalant despite knowing the name, vehicle type, and license plate number of someone working for them. Even the Uber driver in question has failed to refund the money and has been avoiding me.

I went to the bank recently and his account has been frozen but I haven't been able to get my money

This country is just messed up. Even the police aren't helping matters. They are demanding their own share of about 150k

Mods please help my situation by pushing this to the front page

Below are the screenshots of everything

You don't have anything to worry about. Get a warrant from a court of law, then take it to his bank so the account would be blocked. If the court refuses to block it, sue them, too. They must pay. Oh and you have your bank statement that shows about the transaction and the SMS alert you got... and his account details nah? This should be easier than you think. You can sue Uber sef, I'm not kidding you, and Uber would have to convince the court that they sought every means to produce your money stolen by one of their fraudulent employee. If they can't and yes, they can't convince the court that they acted in their customer's best interest otherwise they'd have nabbed the guy by now--they should have all the details about all their employee (Next of kin, address etc, etc), shouldn't they? I mean proper background checks should be carried out nah. Honestly the way it is veering, they'd have to pay damages for all you went through if you are really serious about wanting your money back. If you hire criminals you MUST pay for your follies.

bunmiano:


It would have been better if you read the write up

Hello bunmiano, did you later get your full money from that driver?

peeps4u:


Hello bunmiano, did you later get your full money from that driver?

No

Got 878,000

bunmiano:


No

Got 878,000

Na wa, so what excuse did he give for the rest balance? This country is corrupt.

bunmiano:


No

Got 878,000

You got that after how many more months.
Try tell us how it was resolved after this whole period

bunmiano:


No

Got 878,000

This is terrible

.