₦airaland Forum

hausadreturn:
So, for the first time since like April, I had to try out using a phone to transcribe.
Una dey wey dey use am as the regular, dey really try o.
What the hell!

am enjoying it sha, 96 audio minutes so far this week with my phone,

Richardlove:
Good evening fellow transcribers, please, are these calls of 20 min, 12 min etc valid? Those I ever tried claiming are all IVR/AVR?

it might AVR?IVR at the beginning but a rep will take over from there.

Richardlove:
. That might not be exact. You know why? My pp acct was verified with my First Bank MC and payment was alway done but I'm accumulating yet. I know withdrawal will also not be a problm, thanks.

he said he will verify directly with his bank account, and you know nigeria is still under paypal ban.

call done finish today again oh, hnm

hausadreturn:
Interesting line of thought.

You think PayPal seriously has any connection with the bank that gives us our money in cash?

I think the deal here is between MasterCard or Visa card and PayPal.. paypal will settle the card issuer with about $1 and then pay vat and. tax to their home country.
.

Pareidolia:
Yeah it was a 48secs call. That's not my fault. That's an added 1 rating though.

there is nothing like added rating on a call you got 1. it will bring down your total and average rating. to me I prefer not to do a call than to get one after.

Pareidolia:
Sad. Please what's the meaning of this quality rating notes "Flagged - Intro only or very short exchange between speakers"?

the rep and the customer only made like 5 to 6 exchange. maybe because the rep called the wrong person. or couldn't get in touch with the target customer.

Ayo199:
I'm sad ryt now.. I just lost a 11 minute call that I've almost completed due to Mozilla misbehaving..
chai!! This is painful o

I almost lost a 15mins call today due to chrome wahala, got a call expired dialogue 10mins to go,

Pareidolia:
Thanks. I'll try to verify my bank since I can't verify my card.

don't ever try to verify with your nigerian bank account, unless u want a ban.

samsard:
You'll most likely be able to receive if you followed the right steps in creating the account. But avoid fishy transactions or you could get your funds tied.

pls can you explain more on the fishy transaction. make we learn.

pls I was on a call of 15 minutes. and 10 minutes to the expiring time of the call. the expired call dialogue came up even when I still have 10 minutes to go. and later the call reloaded showing 9 minutes to go, I was able to submit the transcript 2 minutes to. the expiration time, and can see it on my dashboard. Have I lost the call?, anybody with similar experience? @hausadreturn

Torch1:
Mine is different from yours.. did you make any changes when you downloaded it or is it not this one?

yes I edited the settings

Ayo199:
4 days now, three of my calls yet to be rated..they are Square calls..

my call since Saturday is yet to be rated

hausadreturn:
Probably, it's because you did the job anyhow.
After how many months, why would you do a job that long and think you failed?

The fear of inverted speaker is the beginning of wisdom.

petreli08:

Ogaemmy:
Help...

Should I transcribe postal code, when the city had been previously mentioned in a different time stamp?

Help O.

yes unless they included the customers full address.
.
To me we need a whatsapp group for prompt reply, with whatsapp members can get notification when a member asks a question even when they are busy with a call, pls we should consider it because the wait time on nairaland is much, whatsapp can also grant us privacy to share our problems from the prying eyes of the Qa team. also for most of us who don't fancy the WhatsApp idea we should remember that nairaland policy on deletion of a thread gives we the users zero chance of appeal. we could wakeup one morning and discover all our labour gone.

Ogaemmy:
Yeah. Rep use sophisticated phones or tools. And they are trained to speak audibly. Except for the highly accented UK Reps.

if I add my Qa payment email to my existing paypal address, will I be able to access my pay.

Omarion120:
I already have a UBA verve card. I can't see verve on the list of cards to link. So, I have to get an international Africard first?

verve only works in nigeria

Omarion120:
pls, I need help with poster code for PayPal. I can't seem to pass that page.

23501 lagos

Ogaemmy:
Who else got this after verifying their card?

how do I verify my own

hausadreturn:
Inaudible, faq.
Specific addresses, Faq.

On your free time, you can read the pages on the thread. No go kill yourself dey read everything under a day.
Maybe 5 pages today, 5 tomorrow, 10 next tomorrow, etc. If you have the time.
I for say make you invest on a quality earpiece, but then, the many people wey dey this thread, wey dey work for QA, aren't necessarily using one. Yet, dem dey make am.

pls I have tried to download the Slack app but it fails to download each time, pls can you share send me the app on whatsapp.

damilare96:
Thnaks bro
I always go through the FAQ time to time
But why is it hard for customers to talk loud ?

I noticed it too, maybe because it is the reps that record the calls,

damilare96:
Several punctuation, sentence construction/segmentation errors. - Replace specific addresses with [/]. - Exceeded allowed number of inaudible

You added alot of ,.; in your work.DO NOT transcribe the following as these are considered Restricted Personal Information and should be
replaced instead with [/]:
-ALL specific and complete locational addresses (zip or postal codes, cities and states, or in combination,
can be transcribed if stand-alone)
-ALL Credit Card Numbers (including the Security/CVC/Security Code, last four-digits of the card -- whether
complete or just a portion of it)
-ALL Social Security Numbers (whether complete or just a portion of it)
-ALL passwords including hints or clues (whether complete or just a portion of it; one-time PINs and codes
are allowed)
-ALL answers to security questions.also your are nt allowed to type a customers full home address, just use [/] when such address is mentioned.
.
Please take note that we are allowed only ONE [...] for every 2min 30secs (02:30)
audio (or TWO for every 5min audio). NO inaudible for audios under 2min 30secs. Exceeding beyond
the allowed number of inaudibles will be considered a markdown (especially if the audio is actually clear).
.
pls read the guide over and over until you understand. thanks.

damilare96:
How bro I got 2 star in my second call

what did they mention in the rating note.

samsard:
It may be a rep to rep. Just listen to the flow of the conversation to see if it's a rep vs customer conversation or rep to rep. You can also request call checking

the reps name is terri. and she is answering questions concerning a course in their school and she keeps mentioning the second persons name as Jessica. so far its been 50 statement and the flow remains questions from jessica to terry.

samsard:
I'll mail you for more detail, please.

pls I picked a penn f..... call now, the rep did nt introduce herself neither did the customer, it seem to be a continuation of a previous call, should I go on like that without the intro? the timestamps are in order.

kinzu:
Okay. Pp is unpredictable sha. As I always say, your funds are PayPal's until they hit your bank account

pls I picked a penn f..... call now, the rep did nt introduce herself neither did the customer, it seem to be a continuation of a previous call, should I go on like that without the intro? the timestamps are in order.

nappy760:
Hi guys, I am a newbie to this but I have signed up and passed the test, I tried my first call but was rated 2, with the reasons stated.
I have a 9 to 5 which isn't going so well at the moment but would love to be able to make this a full-time thing for myself in the weekends
Hoping to ace my next call

can you share the reasons?

petreli08:
Hello guys. I felt I should drop this for the guys having a constant low rating(I only recently started getting 4s and 5s myself).

If you are typing on a phone, it's probably a disadvantage. It's well easy on a PC. As earlier said it's highly important to read the FAQs particularly on numerals

Time is written 5:00 a.m, 7:00p.m
A hundred dollars is $100
50 cent is $0.5
Days, month and year Less than 10 should be written in words. However, if it's in range it will be like this: 4 to 5 days.

Also install grammarly. It's very good for US calls. You only need to do little editing. Always start from the beginning. Skip only when you have difficulties. You may get hints to help you as you proceed with the call.

Another important aspect is the structure of your sentence. The platform doesn't like a very long sentence. Always discern when you can observe a pause and put a full stop instead of a comma. I think this has been of most help to me.

Lastly do not transcribe full address. You can transcribe a part description like Lagos, Nigeria or Allen A, Yaba. But never a full address.

The inaudible sign can be applied once in 2:30 mins. So do the maths.

This is my own little contribution. Thanks.

please the grammarly you are talking of is it same with ''grammarly keyboard'. also can I use it when typing with a different keyboard.

nwafresh:
Lol.. Boys the vex.. No calls as of this morning.

i am suprised, is it normal?

samsard:
Doesn't matter much. Just be consistent

thanks alot.

help please are we to use British or American spelling?