Engineers in the house,
please i need a solution to the problem i am in now. So tired yesterday to charge my phone (Blackberry Q5), woke up this morning and noticed that the phone is dead. I knew the battery got dead and shut down. Since morning i have been charging it, but it refuse to power on. Here is what i noticed;
The LED light while charging shows a steady (won't blink) yellow light for around 15 minutes and the LED light goes off, yet it (the phone) wont on. so i remove the charger and re-plug it again, the process repeats itself yet it wont power on, even when i try to power it on myself. Please whats the solution, as i have used different chargers that came with the blackberry 10 device.

ADUNOKIKI: Engineers in the house,
please i need a solution to the problem i am in now. So tired yesterday to charge my phone (Blackberry Q5), woke up this morning and noticed that the phone is dead. I knew the battery got dead and shut down. Since morning i have been charging it, but it refuse to power on. Here is what i noticed;
The LED light while charging shows a steady (won't blink) yellow light for around 15 minutes and the LED light goes off, yet it (the phone) wont on. so i remove the charger and re-plug it again, the process repeats itself yet it wont power on, even when i try to power it on myself. Please whats the solution, as i have used different chargers that came with the blackberry 10 device.

First of all if u have another spare battery lying around, fix it in and check if the phone will come up.... if it comes up... that means your battery is totally dead and you need an external Charger (Desktop Charger) to power it up

fashrola: First of all if u have another spare battery lying around, fix it in and check if the phone will come up.... if it comes up... that means your battery is totally dead and you need an external Charger (Desktop Charger) to power it up

Q5 don't have removable battery.

Q5 battery cant be removed if not i would have done that.

ADUNOKIKI: Engineers in the house,
please i need a solution to the problem i am in now. So tired yesterday to charge my phone (Blackberry Q5), woke up this morning and noticed that the phone is dead. I knew the battery got dead and shut down. Since morning i have been charging it, but it refuse to power on. Here is what i noticed;
The LED light while charging shows a steady (won't blink) yellow light for around 15 minutes and the LED light goes off, yet it (the phone) wont on. so i remove the charger and re-plug it again, the process repeats itself yet it wont power on, even when i try to power it on myself. Please whats the solution, as i have used different chargers that came with the blackberry 10 device.

I once had the same issue and believe me u don't need to be worried all u need is a charger that the voltage is a but her than the one u are currently using. But if u can't find one use the original charger that came with ur phone plug it and let it be it will power up by its self. Don't always let the battery die by itself u can shut it down when it's at 12%. Just get a good charger and it will fix it

Tinablack:
Yes I am. Please help me

u said wiping didn't solve the issue? Then u have to downgrade ur appworld but the only way to do that is through sideload cos u can't delete it. Hope u know how to sideload?

@cupid4ig,
thanks i will keep you posted.

ADUNOKIKI: Q5 battery cant be removed if not i would have done that.

Similar thing happened to my z10 a while back... look for an iPhone usb charger or any usb charger that an output current of 1A or 1000mA (depends on how they write it on the charger) plug ur fone to it. But first plug ur phone to ur pc to be sure ur BlackBerry Link can recognize it just to be sure ur fone is still in good order. And please don't use a charger with an output higher than 1000mA (1A) so that you don't run the risk of damaging your charging port.
Hope my 2cents was of help

Pls guys is there anyone in Asaba, Delta State with the autoloader of 10.3. OS file? I would really be grateful if someone could provide me with it. I have been trying to download it all to no avail.

Thanks in anticipation.

mikeamosu,
The phone is off, that is not coming on. how will it be recognized by BLACKBERRY LINK. When i connected it to the pc now, Its charging like the way earlier mentioned (The LED light while charging shows a steady (won't blink) yellow light for around 15 minutes and the LED light goes off, yet it (the phone) wont on). but for blackberry link it sees it as disconnected.

@ adunokiki, what I mean is this, for instance, even though ur BlackBerry is off, when u connect it to ur pc, it usually lunches BlackBerry Link nevertheless, after u plug it in...
Try clicking on "reload device" on ur bb link as last resort if the charger issues persist, even after u get a higher current charger,

Lol I. Also ve a problem with my z1O,it only cums on wen a charger z connected to it,tho ve got a z3,bt still wanna now waht to do wi my z1O any elp pls

.

bufness: Lol I. Also ve a problem with my z1O,it only cums on wen a charger z connected to it,tho ve got a z3,bt still wanna now waht to do wi my z1O any elp pls

change the battery or sell it as is and tell the buyer to get a new battery

walcolm:

change the battery or sell it as is and tell the buyer to get a new battery

yes,boss,buh du yu tnc it cud b d ba3 connector,cz sum1 tld me d@,nd idnt wanna let d 4one go

Hi guys, pls my z10 is asking me to update from 10.2.1.537 to 10.2.1.2977 about 1gig
Having read all sorts of versions on this forum? Is it advisable to go ahead, if no what should I do? What r the implications of ignoring the software update? Pls I need more knowledge. The update is a concern for me. Thanks

treasuremi1: Hi guys, pls my z10 is asking me to update from 10.2.1.537 to 10.2.1.2977 about 1gig
Having read all sorts of versions on this forum? Is it advisable to go ahead, if no what should I do? What r the implications of ignoring the software update? Pls I need more knowledge. The update is a concern for me. Thanks

ure good to update, no need for worries

bufness: Lol I. Also ve a problem with my z1O,it only cums on wen a charger z connected to it,tho ve got a z3,bt still wanna now waht to do wi my z1O any elp pls

battery is dead

treasuremi1: Hi guys, pls my z10 is asking me to update from 10.2.1.537 to 10.2.1.2977 about 1gig
Having read all sorts of versions on this forum? Is it advisable to go ahead, if no what should I do? What r the implications of ignoring the software update? Pls I need more knowledge. The update is a concern for me. Thanks

update ur phone and enjoy it

DIDIVA: Thanks a lot Cupid4ig. Am running, even faster than my legs can carry me, to GLO o.
MTN am soo done with you guys! Una mean nobi small

cupid4ig: battery is dead

so....wahs d solution plz?

cupid4ig: u are still downloading the wrong file. U should download os 10.3.0.15**

I didn't see that on bb site... I just saw only that .700

Nairalanders,

I'm beginning to get really worried about this. I get kinda skeptic when things appears to be free.

On 29th i got a new Z10; popped in my glo sim; recharged 1k; activated comonth; and all appears to be fine.

Here's the problem. I've been making free calls to all networks since Friday; I've been sharing data to my Smart TV and other SMART appliances in my home using the z10 hotspot and i noticed its not affecting my 3GB. Does glo give some kinda bonus i don't know about?

bufness: so....wahs d solution plz?

get a new battery slot is selling 4k

MrOrioye: Nairalanders,

I'm beginning to get really worried about this. I get kinda skeptic when things appears to be free.

On 29th i got a new Z10; popped in my glo sim; recharged 1k; activated comonth; and all appears to be fine.

Here's the problem. I've been making free calls to all networks since Friday; I've been sharing data to my Smart TV and other SMART appliances in my home using the z10 hotspot and i noticed its not affecting my 3GB. Does glo give some kinda bonus i don't know about?

since u are worried can we pls swap sim when it stopped we will swap back. By the way I think u are on glo unlimited might be wrong. Dial #122# to know if u have any free mb.

guruvick:

I didn't see that on bb site... I just saw only that .700

u mean crackberry

Plz I tried to switch on my newly acquired Z10,buh d only tin it does is to ask me to connect to wifi, that's the only thing the screen shows, how do I fix this problem plz

nedpauls: Plz I tried to switch on my newly acquired Z10,buh d only tin it does is to ask me to connect to wifi, that's the only thing the screen shows, how do I fix this problem plz

You can't get pass that without a wifi connection. That's when the menu comes up.

Plz hav you xperienced that before? Am jst onning The device 4 the 1st tym

Set up mobile hotpot on another phone and use it to get past that stage. The device just needs to check for any available update and log on to your BlackBerry ID

Thanks alot

Peeps, some one said somewhere that bb10 so not need an anti virus as it couldn't be infected. Please, how true is this?