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MTN Customer Care Thread - Phones (101) - Nairaland

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Re: MTN Customer Care Thread by Elsquidme(m): 9:09am On May 15, 2015
JideSM:

Sorry Please, send the date of deduction, do you have callertune on your line?
the deductions is not specific to a date. it has been happening for long and the day i posted my complain was the day they removed it and to make matters worse, they remove my remaining 30naira the next day. As am telling you this, its not the first day its more than a year now and to the extend i dont load the line an if i mistakenly load i do transfer to another line. When am not fast they remove #50 every day till noting is on the line. i called CC but all dey could tell me is to send stop to some list of numbers they gave me. And still nothing happens so its not the mater of a specific date of deduction, its been going on a long time. clear any thing you feel cause the deductions then i will give you feedback whether it has worked. the number again:07038458168
Re: MTN Customer Care Thread by hoojay4(m): 9:47am On May 15, 2015
JideSM:

Provide an alternative phone number to call you.

you can reach me on this
Re: MTN Customer Care Thread by Djicemob: 12:14pm On May 16, 2015
Cc: JideSM

My mtn line just went haywire and started asking me to "insert sim",i tried the sim on other phones and its still the same thing,it is my business and main sim in nigeria and i cant afford to lose it.I might have to do a sim swap but dont have the PUK number,as it a very old sim and this would not be my first sim swap,i dont have the security number too.Am really confused.Pls Can i get a solution here?
Re: MTN Customer Care Thread by yemitosin(f): 1:22pm On May 16, 2015
Well-done please I was blocked from sell and share and have been trying to contact customers service and l wanted to stop all the service that they are deducting money for because I did not subscribe to any myself . This is my number 08160574067. Thanks
Re: MTN Customer Care Thread by Graciia: 6:56pm On May 16, 2015
Mtn, you guys should just create a code that can deactivate the facebook alerts. Not everyone is aware of this thread. Why allow people to activate it in the first place when they can't deactivate it at their own will. It's very annoying, imagine the *510*22# is not even working. While you're at it, here's my no 07031029391 deactivate facebook alerts on it, I'm tired of wasting 25 naira every week.

2 Likes

Re: MTN Customer Care Thread by Gboyeboy(m): 7:27pm On May 16, 2015
MTN pls unsubscribe 0813-751-5014 from the MTN Music+ thingy.
Tired of paying #100 monthly for a service I didn't subscribe for.
Thanks..
Re: MTN Customer Care Thread by yemitosin(f): 7:37pm On May 16, 2015
[quote author=Gboyeboy post=33804631]MTN pls unsubscribe 0813-751-5014 from the MTN Music+ thing
Same here this is mynumber 08160574067
Re: MTN Customer Care Thread by ausproxi(m): 2:07am On May 17, 2015
I do receive "gentlemen tips" daily messages from 33555 on my line, I want you to unsubscribe me from this service please. My Number is 08161168432. Thanks
Re: MTN Customer Care Thread by Nobody: 11:03am On May 17, 2015
Hello mr JideSM,good morning to you sir.
Please i seriously need help in deactivating this mtn daily facebook stuff,which makes them deduct 5naira daily.
My number is 07030753714.
Awaiting your reply sir.
Re: MTN Customer Care Thread by noblementor: 4:25pm On May 17, 2015
Please, unsubscribe my number from mtn daily Facebook. My number is 08109852795 Thanks.
Re: MTN Customer Care Thread by Evans123(m): 5:05pm On May 17, 2015
How do I unbarr my MTN line cos when I call customers care. U guys don't pick
Re: MTN Customer Care Thread by davizen: 8:27pm On May 17, 2015
I sent APP to 131 and I was given 150mb,pls how does it,and hw can I use it?
Re: MTN Customer Care Thread by icankel: 9:09pm On May 17, 2015
Pls how will I deactivate MTN weekly Facebook subscription. They've been deducting my #25 weekly even though I don't make use of it. Thanks
Re: MTN Customer Care Thread by JideSM: 8:47am On May 18, 2015
KiidaACE:
Hello mr JideSM,good morning to you sir.
Please i seriously need help in deactivating this mtn daily facebook stuff,which makes them deduct 5naira daily.
My number is 07030753714.
Awaiting your reply sir.
Kindly dial *510*22# to deactivate the plan
Re: MTN Customer Care Thread by Nobody: 10:07am On May 18, 2015
JideSM:

Kindly dial *510*22# to deactivate the plan
i've done that sir,it's not working
Re: MTN Customer Care Thread by JideSM: 11:52am On May 18, 2015
Djicemob:
Cc: JideSM

My mtn line just went haywire and started asking me to "insert sim",i tried the sim on other phones and its still the same thing,it is my business and main sim in nigeria and i cant afford to lose it.I might have to do a sim swap but dont have the PUK number,as it a very old sim and this would not be my first sim swap,i dont have the security number too.Am really confused.Pls Can i get a solution here?
Our apologies, you can only keep a line unused for 120 days which after will be recycled.
Re: MTN Customer Care Thread by JideSM: 11:52am On May 18, 2015
Djicemob:
Cc: JideSM

My mtn line just went haywire and started asking me to "insert sim",i tried the sim on other phones and its still the same thing,it is my business and main sim in nigeria and i cant afford to lose it.I might have to do a sim swap but dont have the PUK number,as it a very old sim and this would not be my first sim swap,i dont have the security number too.Am really confused.Pls Can i get a solution here?
Our apologies, you can only keep a line unused for 120 days which after will be recycled.
Re: MTN Customer Care Thread by Armaggedon: 2:09pm On May 18, 2015
JidesM have i been barred from using share and sell or sth?

Each time i try they will say wrong command and send a format which is the same format i've been using. I have even changed my pin what will i do.
Re: MTN Customer Care Thread by Djicemob: 2:43pm On May 18, 2015
JideSM:

Our apologies, you can only keep a line unused for 120 days which after will be recycled.
I dont understand,its the line am using,i was even using to make call the day it went off and started using asking me to "insert sim".
Re: MTN Customer Care Thread by edundayo(m): 4:12pm On May 18, 2015
edundayo:
MTN deduct #100 from my account 07033470792 anytime I load for no reason because I sure never subscribed for any addon service. Could you please stop this deduction. Thanks!
@JideSM cud u pls help!
Re: MTN Customer Care Thread by Glowstone(m): 9:04pm On May 18, 2015
Bros any cheat and tweaks for your guys??
Re: MTN Customer Care Thread by Elsquidme(m): 11:13pm On May 18, 2015
it seems our nairaland mtn CC cannot help their customers, Nairaland Airtel CC are doing better that you people. All MTN CCs are the same.
I think the best option people is to port out of MTN if you want your number. Its better than to be complaining about an issue while they cant even proffer solution to it. just port kawai!
Re: MTN Customer Care Thread by JideSM: 9:48am On May 19, 2015
edundayo:

@JideSM cud u pls help!

Hi edundayo, so sorry about this. When did you notice the deduction? Regards.
Re: MTN Customer Care Thread by JideSM: 9:49am On May 19, 2015
Armaggedon:
JidesM have i been barred from using share and sell or sth?

Each time i try they will say wrong command and send a format which is the same format i've been using. I have even changed my pin what will i do.

Hi Armaggedon, apologies for the inconvenience. Please send your mobile number via PM for assistance. Regards
Re: MTN Customer Care Thread by JideSM: 9:56am On May 19, 2015
Elsquidme:
it seems our nairaland mtn CC cannot help their customers, Nairaland Airtel CC are doing better that you people. All MTN CCs are the same.
I think the best option people is to port out of MTN if you want your number. Its better than to be complaining about an issue while they cant even proffer solution to it. just port kawai!

Hi Elsquidme, so sorry about this. may i know the issue you are having at the moment? Regards
Re: MTN Customer Care Thread by JideSM: 10:02am On May 19, 2015
noblementor:

Please, unsubscribe my number from mtn daily Facebook.
My number is 08109852795
Thanks.

Hi noblementor, kindly dial *510*22#. Regards
Re: MTN Customer Care Thread by JideSM: 10:04am On May 19, 2015
icankel:
Pls how will I deactivate MTN weekly Facebook subscription. They've been deducting my #25 weekly even though I don't make use of it. Thanks

Hi icankel, kindly dial *510*22#. Regards

1 Like

Re: MTN Customer Care Thread by JideSM: 10:07am On May 19, 2015
davizen:
I sent APP to 131 and I was given 150mb,pls how does it,and hw can I use it?

Hi davizen, You are given 150MB to download APPs on MTN nextappstore for the whole month. Regards
Re: MTN Customer Care Thread by Moustache: 6:37pm On May 19, 2015
Pls,MR JIDE HELP ME UNSUSCRIBE FROM MTN #5 FACEBOOK DAILY,IT IS KILLING ME SLOWLY...MY NUMBER IS 08136374452
Re: MTN Customer Care Thread by latino91(m): 7:43pm On May 19, 2015
please Mr Jide..help me unsuscribe from this Mtnplay English....i never bargained for it please....08100713531 is my number.
Re: MTN Customer Care Thread by davizen: 8:22pm On May 19, 2015
JideSM:


Hi davizen, You are given 150MB to download APPs on MTN nextappstore for the whole month. Regards
Is it only on nextapp store?and how can I get into the nextappstore?
Re: MTN Customer Care Thread by Gboyeboy(m): 3:57pm On May 20, 2015
And the CC agent totally ignored some complaints angry angry

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