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MTN Customer Care Thread - Phones (143) - Nairaland

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Re: MTN Customer Care Thread by ryfoz(m): 9:58am On Mar 02, 2016
JideSM:


The code to check your MTN Music+ balance is *559*2#. There are different plans and not all give 150MB some are 30MB while others are 50MB

Thank you very much sir for your invaluable help BUT the code does not reveal d mb anymore, mtn has carefully edged out dat part, pls do you know any other code or can the mtn self care app do d job so i can download it.

Attached here ia the screenshot of *559*2# code

Re: MTN Customer Care Thread by JideSM: 10:10am On Mar 02, 2016
ryfoz:


Thank you very much sir for your invaluable help BUT the code does not reveal d mb anymore, mtn has carefully edged out dat part, pls do you know any other code or can the mtn self care app do d job so i can download it.

Attached here ia the screenshot of *559*2# code
Please send your number so that i can help verify the balance and dial *559*4# also as a 2nd USSD code to check goodybag and other accouts
Re: MTN Customer Care Thread by ryfoz(m): 12:04pm On Mar 02, 2016
JideSM:

Please send your number so that i can help verify the balance and dial *559*4# also as a 2nd USSD code to check goodybag and other accouts

08140286033
Re: MTN Customer Care Thread by icankel: 5:22pm On Mar 02, 2016
Gudevenin to u, pls i have this problem, MTN keeps on deducting my N20 on each recharge i make and i cant remember subscribing to anything. Pls wat shld i do? My number is 08060442639. Tnx
Re: MTN Customer Care Thread by sanmy(m): 7:12pm On Mar 02, 2016
Hi Mr. Jide, I don't know if this is the right thread to post this.(accept ma apology).. I have a piece of land I want to offer for mast installation, dunno if you can help out... Waiting for your reply..
Re: MTN Customer Care Thread by AwesomeRomeo: 9:20pm On Mar 02, 2016
JideSM:

Please send your number so that i can help verify the balance and dial *559*4# also as a 2nd USSD code to check goodybag and other accouts
My new sim card doesn't browse, sometimes it connects but will later stop connecting. What could be d problem pls?
Re: MTN Customer Care Thread by Buchika: 4:38pm On Mar 03, 2016
pls jide. unsubscribe my number 08034652614 from facebook weekly which deducts 25naira every week. thanks
Re: MTN Customer Care Thread by Nobody: 6:02pm On Mar 04, 2016
Pls unsubscribed dis daily facebook......08069658552 thanks
Re: MTN Customer Care Thread by Chomsky1967(f): 2:59am On Mar 05, 2016
Mr James, kindly assist. I requested for data worth 2000# and it's equivalent in airtime was deducted from my account, I immediately got an sms that my subscription has been exhausted, this was without even getting the data in the first place. I called customer care immediately and was told it would be resolved, I even got an sms from mtn to that effect but it wasn't. I kept calling, I spoke with countless agents, some very helpful and other not so much but all saying the same thing, they would forward my complain to a technician, which they did, I even got a call from the technician and he promised it would be resolved. I got an sms to that effect too. But to my surprise nothing was done prompting more calls to mtn customer care. Mr jide, you won't believe that as I type this neither my money or its equivalent in data has been given back to me. Please can you look into it for me? If yes I'd supply you with my number. Thanks and sorry for the epistle but na so e pain me reach
Re: MTN Customer Care Thread by Lionhearted: 7:08pm On Mar 05, 2016
Evening JideSM.

Can you please help check the status of the recharge pin with serial number 2365195217703793. Attempt to load returned 'card used by another customer.

Time used and the number that use it please.
Re: MTN Customer Care Thread by beejay2808(m): 7:27am On Mar 06, 2016
Hello sir, please i dont remember subscribe for any plan that warrant deduction of #70 to #100 on my phone everyday, please sir help me disable all automatic subscriptios on my phone i have tired of this rubbish. It is very annoying.my number is 08064987928. Thanks
Re: MTN Customer Care Thread by ajeleseujn(m): 1:13am On Mar 07, 2016
Hello Mr jide, kindly delete this number 07036738660 from the fashion style. I am being charged #50 every week for this which I don't subscribe to. Thanks
Re: MTN Customer Care Thread by LiamMarshall(m): 8:46pm On Mar 07, 2016
I retrieved my line and the sim is not working.....08066917707
Re: MTN Customer Care Thread by omujaidu: 8:14am On Mar 08, 2016
.
Re: MTN Customer Care Thread by JideSM: 10:51am On Mar 08, 2016
Buchika:
pls jide. unsubscribe my number 08034652614 from facebook weekly which deducts 25naira every week. thanks

The service has been deactivated.
Re: MTN Customer Care Thread by JideSM: 11:00am On Mar 08, 2016
stellx:
Pls unsubscribed dis daily facebook......08069658552 thanks


Service deactivated as requested. Apologies.
Re: MTN Customer Care Thread by JideSM: 11:01am On Mar 08, 2016
AwesomeRomeo:
My new sim card doesn't browse, sometimes it connects but will later stop connecting. What could be d problem pls?
Apologies. Please send your phone number to enable me assist.
Re: MTN Customer Care Thread by JideSM: 11:04am On Mar 08, 2016
Chomsky1967:
Mr James, kindly assist. I requested for data worth 2000# and it's equivalent in airtime was deducted from my account, I immediately got an sms that my subscription has been exhausted, this was without even getting the data in the first place. I called customer care immediately and was told it would be resolved, I even got an sms from mtn to that effect but it wasn't. I kept calling, I spoke with countless agents, some very helpful and other not so much but all saying the same thing, they would forward my complain to a technician, which they did, I even got a call from the technician and he promised it would be resolved. I got an sms to that effect too. But to my surprise nothing was done prompting more calls to mtn customer care. Mr jide, you won't believe that as I type this neither my money or its equivalent in data has been given back to me. Please can you look into it for me? If yes I'd supply you with my number. Thanks and sorry for the epistle but na so e pain me reach

Sincere apologies Chomsky, Please send your phone number to enable me assist.
Re: MTN Customer Care Thread by JideSM: 11:07am On Mar 08, 2016
Chomsky1967:
Mr James, kindly assist. I requested for data worth 2000# and it's equivalent in airtime was deducted from my account, I immediately got an sms that my subscription has been exhausted, this was without even getting the data in the first place. I called customer care immediately and was told it would be resolved, I even got an sms from mtn to that effect but it wasn't. I kept calling, I spoke with countless agents, some very helpful and other not so much but all saying the same thing, they would forward my complain to a technician, which they did, I even got a call from the technician and he promised it would be resolved. I got an sms to that effect too. But to my surprise nothing was done prompting more calls to mtn customer care. Mr jide, you won't believe that as I type this neither my money or its equivalent in data has been given back to me. Please can you look into it for me? If yes I'd supply you with my number. Thanks and sorry for the epistle but na so e pain me reach
Hello Chomsky, please send your phone number to enable me assist.
Re: MTN Customer Care Thread by JideSM: 11:09am On Mar 08, 2016
Lionhearted:
Evening JideSM.

Can you please help check the status of the recharge pin with serial number 2365195217703793. Attempt to load returned 'card used by another customer.

Time used and the number that use it please.
Hello Sir,
Voucher is already used:
Date Recharge :05/03/2016 02:07:27 PM
Re: MTN Customer Care Thread by LiamMarshall(m): 11:25am On Mar 08, 2016
JideSM, you avnt replied me....it's still not working....saying unable to register network...the lady who performed the retrieval told me it would take 3 hours....that was 20 hours ago....my no 08066917707
Re: MTN Customer Care Thread by JideSM: 11:27am On Mar 08, 2016
beejay2808:
Hello sir, please i dont remember subscribe for any plan that warrant deduction of #70 to #100 on my phone everyday, please sir help me disable all automatic subscriptios on my phone i have tired of this rubbish. It is very annoying.my number is 08064987928. Thanks

Apologies sir, as discussed, service deactivated.
Re: MTN Customer Care Thread by JideSM: 11:30am On Mar 08, 2016
[quote author=ajeleseujn post=43544366]Hello Mr jide, kindly delete this number 07036738660 from the fashion style. I am being charged #50 every week for this which I don't subscribe to. Thanks [/quote

The service has been deactivated as requested
Re: MTN Customer Care Thread by JideSM: 11:38am On Mar 08, 2016
ajeleseujn:
Hello Mr jide, kindly delete this number 07036738660 from the fashion style. I am being charged #50 every week for this which I don't subscribe to. Thanks

The service has been deactivated as requested
Re: MTN Customer Care Thread by JideSM: 11:41am On Mar 08, 2016
LiamMarshall:
I retrieved my line and the sim is not working.....08066917707

Hello Marshall,

Sincere apologies. Kindly state the error message received as seen on your screen.

Thank you
Re: MTN Customer Care Thread by JideSM: 11:43am On Mar 08, 2016
LiamMarshall:
I retrieved my line and the sim is not working.....08066917707

Please state the error message as seen on the screen for assistance.
Re: MTN Customer Care Thread by JideSM: 11:49am On Mar 08, 2016
LiamMarshall:
JideSM, you avnt replied me....it's still not working....saying unable to register network...the lady who performed the retrieval told me it would take 3 hours....that was 20 hours ago....my no 08066917707

Apologies. Please provide the PUK number of the sim pack and also a number to reach you with.
Re: MTN Customer Care Thread by JideSM: 11:55am On Mar 08, 2016
omujaidu:
gd a.m., please very urgent. my diamond bank account has been debited thrice wt 3k each due to the use of mtn on demand.

I got this msg from MTNOnDemand:

Transaction failed, please try again later. Thank You!
later got this from diamond bank:
Debit Alert!
Acc#: ******9161
Amt:3,000.00
Desc: 106314573710341451/MTN OnDeman
07/03/16¡6:21 PM
total bal: 58


This sms was sent to me 3times wt each deducting 3k from my total balance. all this happened yesterday 07/03/16: 6:21pm. my phone no is 07038282693. kindly help to verify and rectify, God bless you.

Please provide an alternative phone number to reach you.

The phone number provided is not available 07038282693
Re: MTN Customer Care Thread by LiamMarshall(m): 1:17pm On Mar 08, 2016
JideSM:


Apologies. Please provide the PUK number of the sim pack and also a number to reach you with.
An mtn number?
Re: MTN Customer Care Thread by JideSM: 1:27pm On Mar 08, 2016
LiamMarshall:

An mtn number?

Kindly provide any phone number to reach you with preferably MTN number
Re: MTN Customer Care Thread by honeric01(m): 10:56pm On Mar 08, 2016
.
Kindly help unsubscribe this sub that keeps deducting #50 anytime there is a recharge.

It claims to be Chelsea FC sub.
Re: MTN Customer Care Thread by LiamMarshall(m): 11:07pm On Mar 08, 2016
JideSM:


Kindly provide any phone number to reach you with preferably MTN number
Never mind it's working now

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