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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (589398 Views)
MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)
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Re: MTN Customer Care Thread by Dam5reey(m): 9:03am On Jul 06, 2017 |
@ JideSM could you please check any subscription taking airtime on the line 08166014516... Please deactivate all, it's zapping airtime whenever I recharged it.. |
Re: MTN Customer Care Thread by Nobody: 10:10am On Jul 06, 2017 |
JideSM: |
Re: MTN Customer Care Thread by Nobody: 10:13am On Jul 06, 2017 |
Thank you Jide JideSM: |
Re: MTN Customer Care Thread by JideSM: 11:56am On Jul 07, 2017 |
Dam5reey: Hi Dam5reey, so sorry for the inconvenience. Please be informed that you can now manage all your Value Added Services (VAS) from the VAS menu. Simply dial *447# or *123*5#. Regards |
Re: MTN Customer Care Thread by Dam5reey(m): 12:35pm On Jul 07, 2017 |
JideSM: Please help cancel if possible code is not straight forward. |
Re: MTN Customer Care Thread by ciggy000(m): 8:44pm On Jul 09, 2017 |
hi jide. please am trying to share data with my friend but don't know how to go about it |
Re: MTN Customer Care Thread by JideSM: 11:09am On Jul 10, 2017 |
ciggy000: Hi ciggy000, please visit https://mtnbusiness.com.ng/sme/datashare . Regards |
Re: MTN Customer Care Thread by DahtDopeBoi(m): 2:40pm On Jul 11, 2017 |
Hi JideSM, I need your help bro cos I know talking to customer care won't help much. I did a airtime top up of #500 from my bank account to my Mtn line. I got debited by my bank but no airtime received on my line. Thanks 08136748525 |
Re: MTN Customer Care Thread by Flyer20: 9:42am On Jul 12, 2017 |
Hello Jide, please I can't make calls, check my account balance, or even recharge my mtn line, don't know what is wrong, pls, your help is needed... My digits: Thanks |
Re: MTN Customer Care Thread by Nobody: 10:07am On Jul 12, 2017 |
Flyer20: Same here...and I am at the brink of loosing a job because of lack of communication! |
Re: MTN Customer Care Thread by JideSM: 7:51pm On Jul 12, 2017 |
DahtDopeBoi: Hi DahtDopeBoi, i'm truly sorry that this happened. Kindly note that there is an automated reversal process for failed airtime transaction. However, please contact your bank if you are not credited after 24 hours. Regards |
Re: MTN Customer Care Thread by JideSM: 7:59pm On Jul 12, 2017 |
Flyer20: Hi Flyer20, i sincerely apologize for the inconvenience. Please power your device off and on then try again. Let me know if the issue persists. Regards |
Re: MTN Customer Care Thread by JideSM: 8:02pm On Jul 12, 2017 |
Ennyhorlar: Hi Ennyhorlar, so sorry to hear this. Please send your mobile number via the private message to enable me look into this. Regards |
Re: MTN Customer Care Thread by DahtDopeBoi(m): 9:43pm On Jul 12, 2017 |
JideSM:Thanks Bro! |
Re: MTN Customer Care Thread by OjayDavido(m): 2:21am On Jul 13, 2017 |
pls how do i remove the myapp mb that was giving to me by mtn. |
Re: MTN Customer Care Thread by OjayDavido(m): 2:23am On Jul 13, 2017 |
pls how do i remove the myapp mb that was giving to me by mtn. |
Re: MTN Customer Care Thread by Denc: 7:01am On Jul 13, 2017 |
JideSM Kindly advice...I can't make/receive calls OR do USSD activities when on MTN 4G (only browsing happens) |
Re: MTN Customer Care Thread by Nbote(m): 2:53pm On Jul 13, 2017 |
Oga JideSM Gud day.. I tried sharing data from my SME share data dis afternoon but its not been going thru.. It kips saying transfer to d number has failed... And I still have more than 6gb of data on my line... |
Re: MTN Customer Care Thread by Dam5reey(m): 8:47pm On Jul 13, 2017 |
Denc: It's not an issue, change your preferred network to auto, or select prefer LTE.. MTN 4G is only for data I had issues for about 1 week.. my phone was saying switched off to incoming calls. Had to disable VoLTE.. on my network settings.. |
Re: MTN Customer Care Thread by JideSM: 10:44am On Jul 14, 2017 |
OjayDavido: Hi OjayDavido, please provide your mobile number via PM to enable me assist. Regards |
Re: MTN Customer Care Thread by JideSM: 11:09am On Jul 14, 2017 |
Denc: Hi Denc, so sorry about this. You can switch your network mode to (4G and 3G) ONLY to make/receive calls. in addition, USSD is currently not working on MTN 4G at the moment. Regards |
Re: MTN Customer Care Thread by JideSM: 11:18am On Jul 14, 2017 |
Nbote: Hi Nbote, i sincerely apologize for the inconvenience. Kindly send your mobile number via PM for checks. Regards |
Re: MTN Customer Care Thread by JideSM: 2:29pm On Jul 14, 2017 |
Vianaija: Hi Vianaija, i'm truly sorry for the inconvenience. I'm glad to inform you that this issue has been re-visited. You have been refunded with 1.5GB data bundle. Regards 1 Like |
Re: MTN Customer Care Thread by kayusely70(m): 12:38pm On Jul 17, 2017 |
I'm sorry for not giving you a feedback since all these days the phone is now working perfectly well thanks I'm grateful. |
Re: MTN Customer Care Thread by GODSCHOICE: 4:23am On Jul 18, 2017 |
Sir, am seriously having issues since Saturday 15th July as regarding data share. I shared data to some Numbers on sat and Sunday which response received is data failed, yet my data was deducted. Have mailed and called mtn severally within the last 60 hours but their response has been, they are still working on it. Please bail me out. Here is the details of the transactions. Y'ello!,Your transfer of 500MB to 2348169254688 has failed 3.26 pm 15/07/17 Y'ello!,Your transfer of 1GB to 2348143189180 has failed 3.07am 16/07/17 Y'ello!,Your transfer of 500MB to 2348062068679 has failed 10.17pm 16/07/2017 The line being used for the data share is 08107616567 I have to send another data to these lines when mtn assured me me the deductions are to be returned back to my line. Please bail me out |
Re: MTN Customer Care Thread by finest0007(m): 8:29am On Jul 18, 2017 |
What do I need to go with to retrieve a misplaced sim? |
Re: MTN Customer Care Thread by Nbote(m): 9:19am On Jul 18, 2017 |
Oga JideSM greetings.. Ur ppl have done it again ooo.. After complaining about data share issues a couple of days ago, it eventually went thru even though I still get d data share failed messages a couple of times before it eventually goes thru.. Now a couple of days ago on d 16th specifically I had a about 3490mb of data and tried sharing to a particular number twice but still got d same datashare failed msg and den eventually tried anoda number and dat went thru and my balance was 2440mb . Decided to try d previous number I had tried to share data to earlier and still got a failed msg. Tried one more time and den it went thru. But alas wen d confirmation msg came my data balance was 390.26mb. In otherwords 1024mb was deducted from my balance.. Here's my number 08064318421.. |
Re: MTN Customer Care Thread by Nobody: 12:11am On Jul 19, 2017 |
Morning Sir Jide. Before posting my number here(or via mail), i would like to ask if there's a remote possibility of tracking my phone using my sim 'cause I lost it two days back and aside having time to get a sim retrieval, i would also like to know if i can still see my dear phone |
Re: MTN Customer Care Thread by gkbiz2(m): 7:20pm On Jul 19, 2017 |
Dear Jide, Please help me look into a problem on my line (07064551103). Every time I recharge my line, the money disappears! Apart from my Whatsapp subscription of 150 Naira for 1 month, I do not have any other subscription on my line. Please help resolve the issue. This problem started on July 16,2017. It happened again this morning. Thank you. |
Re: MTN Customer Care Thread by JideSM: 2:14am On Jul 20, 2017 |
GODSCHOICE: Hi GODSCHOICE, all the failed transactions on SME data share have been resolved. Let me know if yours was resolved. Regards |
Re: MTN Customer Care Thread by JideSM: 2:17am On Jul 20, 2017 |
finest0007: Hi finest0007, please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards |
Re: MTN Customer Care Thread by JideSM: 2:21am On Jul 20, 2017 |
Nbote: Hi Nbote, all the failed transactions on SME data share have been resolved. Let me know if this issue has been resolved. Regards |
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