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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (589796 Views)
MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)
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Re: MTN Customer Care Thread by enema22: 4:37pm On Mar 29, 2018 |
Bros I need ur help I subscribe for the #1000 subscription per month on 27/3/2018 before d end of d day I discovered that my mb has finished. trying to call d 180 to know what happened no option to speak with a person. my no. is 07037677532 |
Re: MTN Customer Care Thread by dollyjoy(f): 6:28pm On Mar 29, 2018 |
JideSM:.. Thank you. |
Re: MTN Customer Care Thread by Alore: 9:25pm On Mar 29, 2018 |
JideSM: Thanks so much! |
Re: MTN Customer Care Thread by JideSM: 10:08am On Apr 04, 2018 |
enema22: Hi enema22, so sorry for the inconvenience. Checks on your line show that you activated 1.5GB data plan @ 26/03/2018 11:28:20 and was exhausted @ 27/03/2018 14:10:21. |
Re: MTN Customer Care Thread by ybalogs(m): 11:14am On Apr 04, 2018 |
JideSM:kilode? Una no dey fear God @ MTN? 1500 just got burnt like that in just over 24 hrs. What did he download? Was about subscribing now but wouldn't after stumbling on this. Lots of people have been complaining even before this and that's the reason I switched in the first place. We can't be subcribing for a month only to exhaust in 2days. Work on this then we may decide to change our mind. |
Re: MTN Customer Care Thread by JideSM: 3:49pm On Apr 04, 2018 |
ybalogs: I'll contact you shortly. |
Re: MTN Customer Care Thread by dayoseun70: 1:31pm On Apr 05, 2018 |
GOOD DAY PLEASE, IVE BEEN NOTICING FOR A WHILE NOW, THAT WHEN I BROWSE MY CALL CREDIT IS BEING DEDUCTED INSTEAD OF MY DATA BUNDLE. SAME IS HAPPENING NOW AGAIN, SUBSCRIBED TO A MONTHLY PLAN OF 2K THIS MORNING, FIRST MY BONUS IS BEING SAPPED, THEN THEY WOULD CONTINUE WITH MY CREDIT BALANCE. PLEASE WHAT'S THE SOLUTION TO THIS. its quite annoying[color=#006600][/color] |
Re: MTN Customer Care Thread by dewhaley: 3:38pm On Apr 05, 2018 |
JideSM:I bought a new phone and new sim as an alternative, On the phones pack, there was the 6 month mtn double data offer, so i did subscribed for a week and I was given just 20% bonus.... Like WTF is wrong.... If it's 20%bonus..then it should be so on the pack and not lies all over... Please help me rectify this....my num 08107732819 |
Re: MTN Customer Care Thread by JideSM: 3:49pm On Apr 05, 2018 |
dayoseun70: Hi dayoseun70, so sorry for the inconvenience. Please be informed that the Beta talk bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first billed from the Beta talk bonus airtime. Let me know if you need more clarification |
Re: MTN Customer Care Thread by JideSM: 4:00pm On Apr 05, 2018 |
dewhaley: Hi dewhaley, apologies for the inconvenience caused by this. Kindly note that MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. You can visit https://mtnonline.com/kpalasa-faqs for more details. |
Re: MTN Customer Care Thread by dewhaley: 4:10pm On Apr 05, 2018 |
JideSM:It wasn't a smartphone upgrade...it was a 'new phone' and 100% bonus offer is what is supposed to be given...please do something about this... I bought tge line for the offer specifically... I would have done otherwise though |
Re: MTN Customer Care Thread by JideSM: 8:07am On Apr 06, 2018 |
dewhaley: Hi dewhaley, it's also called Kpalasa offer. You are given 20% data bonus and not 100% data bonus. Please check the link i sent to you for details of the offer |
Re: MTN Customer Care Thread by arewaseye: 10:02am On Apr 06, 2018 |
Good morning Mr. Jidesm. I received a message from MTN that I have been unsubscribed from my N-POWER DATA. This is the first time I will be experiencing this. I have been calling customer care but it seems they don't have an answer to it. Pls kindly help. Thanks. |
Re: MTN Customer Care Thread by dewhaley: 11:27am On Apr 06, 2018 |
JideSM:Ok Noted..... Guess the 100% bonus has been called off |
Re: MTN Customer Care Thread by JideSM: 11:40am On Apr 06, 2018 |
arewaseye: Hi arewaseye, so sorry for the inconvenience. Please provide the affected mobile number via Email message to enable me run a check. |
Re: MTN Customer Care Thread by arewaseye: 11:58am On Apr 06, 2018 |
JideSM:09062152847 this is the number. Could not send it via Email due to technical errors. Thanks |
Re: MTN Customer Care Thread by JideSM: 12:27pm On Apr 09, 2018 |
arewaseye: Checks on your line show browsing activities. |
Re: MTN Customer Care Thread by Nobody: 9:56pm On Apr 11, 2018 |
I want to migrate to mtn yafun yafun kindly help with the code In between, it's safe to say this thread as been consistent for 5years... Wow! I just stumbled on this. Weldone to all the MTN agents. |
Re: MTN Customer Care Thread by Nobody: 4:24am On Apr 12, 2018 |
pls enough |
Re: MTN Customer Care Thread by JideSM: 9:52am On Apr 12, 2018 |
yettymuse: Hi yettymuse, glad to have you on this thread. Please note that MTN YafunYafun SIM offer is a special tariff plan that allows New MTN customers enjoy the following benefits after registering and activating a new SIM. You check this link: https://mtnonline.com/yafunyafunbonus for more details 1 Like |
Re: MTN Customer Care Thread by JideSM: 10:33am On Apr 12, 2018 |
juininho: Hi juininho, i'm truly sorry for the inability to browse. Checks on your line show that you have exhausted the Facebook data bundle and currently you are having 49.38MB data balance on WhatsApp. To browse with airtime, kindly send Reset to 131 or dial *131*200 then restart your device. |
Re: MTN Customer Care Thread by Nobody: 11:47am On Apr 12, 2018 |
JideSM:looks like one cannot migrate to this tariff |
Re: MTN Customer Care Thread by JideSM: 1:06pm On Apr 12, 2018 |
yettymuse: The tariff is basically for New MTN customers after registering and activating a new SIM |
Re: MTN Customer Care Thread by dahdah: 10:30pm On Apr 12, 2018 |
I subscribed to a YouTube package of #150 for 1hour, MTN deducted my money ,sent me a confirmation mention yet didn't give give me anything for YouTube. |
Re: MTN Customer Care Thread by Nobody: 7:27am On Apr 13, 2018 |
JideSM:Thank you and Weldone for your good job 1 Like |
Re: MTN Customer Care Thread by JideSM: 8:57am On Apr 17, 2018 |
Y'ello, please share the affected phone number via private message for review. Any inconvenience is regretted. dahdah: |
Re: MTN Customer Care Thread by LolaO(f): 9:45am On Apr 19, 2018 |
Hello, Pls how do I buy data on My MTN Mifi... Buying 50gb which is 20k |
Re: MTN Customer Care Thread by Damysa(f): 11:05am On Apr 19, 2018 |
I just started using my MTN sim again after about 6 months. I subscribe to Data of #1,200 for 30 days. Since then, I have not been able to browse. I also tried calling Customer care on 180 but I cant reach them. Kindly help |
Re: MTN Customer Care Thread by Babalakin(m): 1:13pm On Apr 19, 2018 |
JideSM:I'm having the same issue. .I have wasted more than 8000 within 2 months cos of this glitch. .I bought #2000 data just yesterday only for me to receive an alert this morning that I have just 500mb remaining. what rubbish..I will port to Etisalat by next week if nothing is done,and I mean it. 08106949571 |
Re: MTN Customer Care Thread by JideSM: 2:19pm On Apr 19, 2018 |
LolaO: Hi LolaO, kindly download the Huawei Hilink app from google play store or Apple store and install the app on your phone device. After the installation, you will be required to log in with your username and password. Your default username is admin and password is also admin. You can change the password after logging in. Once your log in, you can now click on the sms icon to enable you purchase the 50Gb data plan. |
Re: MTN Customer Care Thread by neezar: 2:31pm On Apr 19, 2018 |
can't I use my bonus credit to buy data |
Re: MTN Customer Care Thread by JideSM: 2:39pm On Apr 19, 2018 |
Damysa: Hi Damysa, i'm truly sorry for the inconvenience. Please send your mobile number, device type and error message via Email message to enable me assist. Regards |
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