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MTN Customer Care Thread - Phones (227) - Nairaland

Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (570140 Views)

MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)

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Re: MTN Customer Care Thread by JideSM: 3:23pm On Apr 30, 2018
Pressea:
please help urgently

A friend of mine lost her phone 3days ago and effort to receive the line proved abortive has she was told that the name registered with the line is different from her name.
She couldn't find her sim pack but according to her, she has registered the line several times as requested.
Truth is I have been calling her with the number since 2010. Any help towards retrieving the line will be highly appreciated.

number is 07061310983

Hi Pressea, so sorry for the inconvenience. Please inform her to visit the nearest MTN Walk-in centre with a sworn affidavit.
Re: MTN Customer Care Thread by JideSM: 3:25pm On Apr 30, 2018
Enyi12345:


please I bought a new sim and phone Y72 and my sim is 4G and registered 3 weeks ago but can make or receive calls .please activate my line

Hi Enyi12345, apologies for the inability to make or receive calls. Please send the affected mobile number via Email message to enable me look into this. Regards
Re: MTN Customer Care Thread by Oyeleye101(m): 3:28pm On Apr 30, 2018
ybalogs:
kilode? Una no dey fear God @ MTN? 1500 just got burnt like that in just over 24 hrs. What did he download? Was about subscribing now but wouldn't after stumbling on this. Lots of people have been complaining even before this and that's the reason I switched in the first place. We can't be subcribing for a month only to exhaust in 2days. Work on this then we may decide to change our mind.
The rate at which my monthly sub dey finish ehn... E no upto 1 week again... I thought my internet usage has increased but on seeing this I can't believe that na those mad mtn dey sap it anyhow... Anyways, have already ported to Etisalat. Can't let dem send my back to my village!!
Re: MTN Customer Care Thread by Oyeleye101(m): 3:33pm On Apr 30, 2018
Babalakin:
I'm having the same issue. .I have wasted more than 8000 within 2 months cos of this glitch. .I bought #2000 data just yesterday only for me to receive an alert this morning that I have just 500mb remaining. what rubbish..I will port to Etisalat by next week if nothing is done,and I mean it.

08106949571

Dey no fear God at all... Even if person na heavy internet user how could 2k sub finish in a night..
My brother, Etisalat is our last resort
Re: MTN Customer Care Thread by dhandlersNL: 4:30pm On Apr 30, 2018
Looking for ways to save data on downloads?, try using thedatahandlers.com. It allows you to save data by first compressing files online before downloading.
Re: MTN Customer Care Thread by teenagetalks(f): 5:17pm On Apr 30, 2018
JideSM:


Hi Enyi12345, apologies for the inability to make or receive calls. Please send the affected mobile number via Email message to enable me look into this. Regards
what's the email address,I need to mail.you
Re: MTN Customer Care Thread by Enyi12345: 10:10am On May 01, 2018
JideSM:


Hi Enyi12345, apologies for the inability to make or receive calls. Please send the affected mobile number via Email message to enable me look into this. Regards
Don't know how to email you,my n
I can't call or receive, can't even call customer care nor check my account bal.please rectify this.
Re: MTN Customer Care Thread by JideSM: 2:55pm On May 02, 2018
teenagetalks:

what's the email address,I need to mail.you

Hi teenagetalks, click on my profile then select Send E-Mail Message To JideSM
Re: MTN Customer Care Thread by JideSM: 3:33pm On May 02, 2018
Enyi12345:

Don't know how to email you,my no is 09061878903
I can't call or receive, can't even call customer care nor check my account bal.please rectify this.

Hi Enyi12345, your line has been worked on. Please power your device off and on then try again
Re: MTN Customer Care Thread by Esji80(m): 7:43pm On May 02, 2018
JideSM:


Hi Enyi12345, your line has been worked on. Please power your device off and on then try again
Urgent help please,my sisters sim is showing 'Check Operator Services' whenever she try to make call.She can neither receive nor make calls.
Re: MTN Customer Care Thread by Wagasigiungu(m): 6:27am On May 03, 2018
JideSM:


Hi Enyi12345, your line has been worked on. Please power your device off and on then try again

Hello, how much is your ZTE MF920W device
Re: MTN Customer Care Thread by teenagetalks(f): 8:30pm On May 03, 2018
JideSM:


Hi Enyi12345, your line has been worked on. Please power your device off and on then try again

please check my line or incessant deduction of my credit ialmost on a daily basis and cancel whatever subscription it is. There's vtu message that pops up every minutes in my inbox since I recharge my line last year please help stop it.I have attached the incessant message for your viewing.please help rectify this.

Re: MTN Customer Care Thread by JideSM: 4:13pm On May 04, 2018
Esji80:
Urgent help please,my sisters sim is showing 'Check Operator Services' whenever she try to make call.She can neither receive nor make calls.

Hi Esji80, so sorry for the inconvenience. Please inform her to visit the nearest MTN Walk-in centre to update her sim registration details
Re: MTN Customer Care Thread by JideSM: 4:18pm On May 04, 2018
Wagasigiungu:


Hello, how much is your ZTE MF920W device

Hi Wagasigiungu, Simply buy an MTN 4G LTE MiFi(a free Sim+4GLTE MiFi device ) at N15, 000 only. Check https://mtnonline.com/4Gmifi for more details
Re: MTN Customer Care Thread by JideSM: 4:28pm On May 04, 2018
teenagetalks:


please check my line 08136244035 for incessant deduction of my credit it almost on a daily basis and cancel whatever subscription it is. There's vtu message that pops up every minutes in my inbox since I recharge my line last year please help stop it.I have attached the incessant message for your viewing.please help rectify this.

Hi teenagetalks, apologies for the inconvenience. Please dial *447# to manage any active value added service on your line. In addition, simply text STOP to 2442 to activate full DND. Thereafter, text HELP to 2442 to select your preferred DND services.
Re: MTN Customer Care Thread by Esji80(m): 6:44pm On May 04, 2018
JideSM:


Hi Esji80, so sorry for the inconvenience. Please inform her to visit the nearest MTN Walk-in centre to update her sim registration details
Ok sir
Re: MTN Customer Care Thread by Enyi12345: 1:19pm On May 05, 2018
JideSM:


Hi teenagetalks, apologies for the inconvenience. Please dial *447# to manage any active value added service on your line. In addition, simply text STOP to 2442 to activate full DND. Thereafter, text HELP to 2442 to select your preferred DND services.

hello I sent in a mail there have been no response and no rectifying of my problem,JM the person with y72 problem,can't still make or receive my calls. pleas help rectify this I can't make or receives calls or check account balance. please help me out.
Re: MTN Customer Care Thread by Enyi12345: 1:21pm On May 05, 2018
JideSM:


Hi teenagetalks, apologies for the inconvenience. Please dial *447# to manage any active value added service on your line. In addition, simply text STOP to 2442 to activate full DND. Thereafter, text HELP to 2442 to select your preferred DND services.

my sim is a 4 g sim.my phone no is
Re: MTN Customer Care Thread by xhamel88: 10:52pm On May 05, 2018
Available 4G LTE MIFIs

1. Huawei E5573s-320
2. Huawei E5573s-606
3. Huawei E5573Cs-322
4. Huawei E5573Cs-609
5. Huawei E5573Cs-933
6. Huawei E5577s-321
7. ZTE MF910
8. ZTE MF920W+

CPEs

1. Huawei B310s-22
2. Huawei B310s-927
3. Huawei B310s-518
4. Huawei B618s-65d
5. ZTE MF283+

WINGLES

1. Huawei E8372H-153
2. Huawei E8372H-608

Note: These devices have been unlocked and can be used in any part of the world.

We sell and provide unlock services. Our service is prompt excellent. You can buy from us in bulk and units. Delivery to any location (at a fee). Office Address : 1A Shomoye Oshindairo Street, Opposite StanbicIBTC Bank On Olayeni Street, Ikeja Computer Village.

Call/Whatsapp/Vibre/Telegram 08038407776, 08155949590.
Skype : jimmyfloydgr8tness
Re: MTN Customer Care Thread by JideSM: 12:55pm On May 07, 2018
Enyi12345:


my sim is a 4 g sim.my phone no is 09061878903


I've sent you an e-mail message, please check and reply
Re: MTN Customer Care Thread by Enyi12345: 1:12pm On May 07, 2018
JideSM:


I've sent you an e-mail message, please check and reply
I have responded no reply from you
Re: MTN Customer Care Thread by Emdee590(m): 8:12pm On May 07, 2018
i am having this same problem. Any time i sub for night plan from 12am , shikena my network go just go to edge only . me think na calculated attempt to robb me oo
Godwin978:
am using Tecno H5 i ve done that which u said.


sometime it might show 3g in day time but during from 11.PM it totally got lost
Re: MTN Customer Care Thread by JideSM: 10:22am On May 08, 2018
Enyi12345:


I have responded no reply from you

As discussed, please insert your sim in a different device then try again
Re: MTN Customer Care Thread by JideSM: 11:23am On May 08, 2018
Emdee590:
i am having this same problem. Any time i sub for night plan from 12am , shikena my network go just go to edge only . me think na calculated attempt to robb me oo

Hi Emdee590, so sorry for the inconvenience. Please provide your mobile number via e-mail message for checks.
Re: MTN Customer Care Thread by EarthXmetahuman: 8:25pm On May 08, 2018
Jidesm

I have 6000 bonus airtime and 1200 normal airtime on my yafutafu sim

But my normal airtime is being deducted instead of bonus airtime. How do I stop this?
Re: MTN Customer Care Thread by Razelce: 9:28pm On May 08, 2018
Please I can’t see my data 1.5g bonus and una data Dey deplete too much. Not good atall
Re: MTN Customer Care Thread by funkyjms: 11:24pm On May 08, 2018
Razelce:
Please I can’t see my data 1.5g bonus and una data Dey deplete too much. Not good atall

Send 2 to 131 or dial *559*63#
Re: MTN Customer Care Thread by JideSM: 10:10am On May 09, 2018
EarthXmetahuman:
Jidesm

I have 6000 bonus airtime and 1200 normal airtime on my yafutafu sim

But my normal airtime is being deducted instead of bonus airtime. How do I stop this?

Hi EarthXmetahuman, so sorry for the inconvenience. Please provide your mobile number via e-mail message to enable me run a check.
Re: MTN Customer Care Thread by JideSM: 10:27am On May 09, 2018
Razelce:
Please I can’t see my data 1.5g bonus and una data Dey deplete too much. Not good atall

Hi Razelce, please dial *559*63# to check your data bonus. In addition, kindly confirm your device type to enable me advise appropriately
Re: MTN Customer Care Thread by EarthXmetahuman: 10:48am On May 09, 2018
.
Re: MTN Customer Care Thread by Razelce: 1:46pm On May 09, 2018
JideSM:


Hi Razelce, please dial *559*63# to check your data bonus. In addition, kindly confirm your device type to enable me advise appropriately



It’s not still showing oooo. You people data is small
Re: MTN Customer Care Thread by Zither(m): 4:31pm On May 10, 2018
Many months ago, I discovered that MTN 1 month data sub was no longer enough to browse through nairaland or make few searches on google to last 1 week even though I tried never to download anything exceeding 6mb just to be sure where the problem laid. Alas, download or not, 1 month data sub was no longer enough to open google page (exaggerating but that's the picture). I knew it was a foul play from the end of MTN.

I quit data subscription on MTN. It was the best decision ever.

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