Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,195,273 members, 7,957,675 topics. Date: Tuesday, 24 September 2024 at 05:21 PM |
Nairaland Forum / Science/Technology / Phones / MTN Customer Care Agents Are [Incompetent] (Complaints) (15891 Views)
Tied Of Calling 180 You Can Reach Mtn Customer Care Via Whatsapp / MTN Customer Care Whatsapp Numbers / MTN Customer Care Thread (2) (3) (4)
(1) (2) (3) (4) (5) (Reply) (Go Down)
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by just6: 9:47pm On Dec 31, 2013 |
. |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by sham8co(m): 11:12pm On Dec 31, 2013 |
Yes they are. |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by mavelo: 11:26pm On Dec 31, 2013 |
Y can't u glo wit pride? 'l neva regr8 it!!! |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by princehrt(m): 11:45pm On Dec 31, 2013 |
You talk true lekezino: they annoyed me dan anytin on earth esp. wen u call dem dey will tell u to wait d next tin u will hear is dere stupid songs you will wait till you are fedup ...sometimes i feel like cryin nd smashin my fone on ground |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by just6: 11:46pm On Dec 31, 2013 |
. |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by Abeos(m): 12:58am On Jan 01, 2014 |
@op Seconded av been trying to opt out of enhanced pulse plan for a lng time and called twice to mtn's customer care yet no solution |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by ayando(m): 6:38am On Jan 01, 2014 |
I don't know abt others but for Etisalat, I can confidently tell they are nice , apt and timely in their responses. If a cc is having difficulty solving an issue, u are referred to their network department. You can't never be wrong calling a geek. 1 Like |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by ryd3(m): 6:54am On Jan 01, 2014 |
The truth is that when u r polite to someone, he is obliged to Reply in kind. Every job has its challenges, and sometimes u can't expect every issue handled online. There are processes you follow, and some people are not always patient. Make una no vex |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by OMA4(m): 3:52pm On Jan 01, 2014 |
Dey r vry incompetent....most especially Ŧђε̲̣̣̣̥ males |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by ohemm(f): 4:23pm On Jan 01, 2014 |
What the OP said isn't far from the truth,but this happens cos most times we call their CCRs,we are almost already boiling mad and they respond in same manner-even though it's unprofessional.for over one year I haven't been attended to by a rude staff.they've all been nice and profer solution for whatever my enquiry is-this is cos I always start out nice,polite and determined.they hear me talk and are forced to treat me right(I myt be an MD calling-LOL).it took practice anyway,but it has always worked for me and I've always gotten good service from them. 1 Like |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by Stevosty: 4:39pm On Jan 01, 2014 |
Mtn will advertised on radio and tell you to check their website for more details, a week gone nothing of such is on their website. An IT company for that matter. |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by geezville(m): 9:24pm On Jan 01, 2014 |
Lol....Mr. OP don't boil over MTN just yet until you experience the CSR's at starcomms! I couldn't believe my ears the last time I called in. The rep wasn't even listening to what I had to say and was just unprofessional to say the least in his choice of words and tone. I wonder if these firms have a quality assurance team that listen to random calls and provide feedback to reps |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by armadeo(m): 5:22pm On Jan 02, 2014 |
nenergy: As i said i was told by a cca. Not that i work there. Though i beleive this agent though. 1 Like |
Re: MTN Customer Care Agents Are [Incompetent] (Complaints) by ebonyjummy(f): 7:03pm On Jan 05, 2014 |
jossy_1luv: Thank u 4 using MTN, do v a nice daylol |
All You Need To Know About Airtel Freebasics.com / Meet The Infinix Smart 2 And Smart 2 Pro / Galaxy Tab 3 8.0 & 3 10.1 By Samsung
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 12 |