Ameerah-FKI:

u are so correct!
Always saying they are upgrading their system, so call back later. Very annoying people!

lekezino: they annoyed me dan anytin on earth esp. wen u call dem dey will tell u to wait d next tin u will hear is dere stupid songs you will wait till you are fedup ...sometimes i feel like cryin nd smashin my fone on ground

nouveaux: I'm boilling right now so wont go into epistle.

Firstly, the [agents] are high on some thick accent that just put you off!

Now, the main thing, when ever you call them to resolve some issues which they arent capable, they form 'bad network' and tell you they are goin to disconnect the call because of that.(thats if they are polite otherwise, they will hang up on u). [Expletive]!

It's a trend, some even shout at you or try to make you seem unintelligent so they can cover up their ignorance.

Why cant MTN recruit intellectuals, polite and couth individuals?

Must they recruit [redacted] like some people here on NL that I wont mention their monicker?

The ladies are lazy! I wonder if the manager is [pleasing the,] whenever they attend to queries. They keep moaning in [tribal] accent annoyingly!

Someone should talk to them, I wish they see this, cause I just wonder why Nigeria is like this.

I'm not coherent cos of anger, so will come to modify later but bottom line is MTN customer care agents are [insultive labels]

Aint scared of no generalization, insult me, I dont look like I care anyways.
Am sure if u try airtel u wl knw mtn is better.airtel customer care agents are d worst I've ever come across.
Merry New Year in Advance and Happy Xmas in Arrears. **Pun or Sacarsm not intended**

alcuin: They are just bunch of id.iots.
Just fews days I called them to inquire abt smartphone data plans and prices. The first cc agent told me it was 260mb for 1k, she even sent me the shortcodes for activation. When I activated, I saw 160mb. I called back again to complain why i didn't see 260mb, the second cc agent told me its not 260mb but 100mb, I told her I got 160mb, she was confused and she said the extra 60mb was bonus. She even said the first cc agent is wrong and that the 260mb is data cap....I asked her when what she meant, she just ended the call. I was like "how the hell will cc agents not know about the company's services?"

Airtel's own is worst. They will just tell you that the application to access your problem is currently being upgraded so call back later. Call them in the next two months, you will hear the same line.

In fact, all of dem dey craze....

Pt Blank: @all.

From the OP's initial post, I do not think he will make a better CCR because he didn't really state what the problem was. Some useful tips when you call customer care:

1. Do not use hands free. You will most likely be inaudible.

2. Do not use loudspeaker. Same reason as 1.

3. Its OK to be angry, but please state clearly what the problem is.

Some issues of cant call or can't browse could be generic. In such cases, affected sample numbers are forwarded to the appropriate quarters for prompt resolution & you might not get an immediate solution. Isolated or peculiar cases could be resolved on the spot

For missing airtime, most times you guys call immediately it happens and the best an agent could do is to pacify you and ask you to call back since that event has not been uploaded on
the system.

alcuin: They are just bunch of id.iots.
Just fews days I called them to inquire abt smartphone data plans and prices. The first cc agent told me it was 260mb for 1k, she even sent me the shortcodes for activation. When I activated, I saw 160mb. I called back again to complain why i didn't see 260mb, the second cc agent told me its not 260mb but 100mb, I told her I got 160mb, she was confused and she said the extra 60mb was bonus. She even said the first cc agent is wrong and that the 260mb is data cap....I asked her when what she meant, she just ended the call. I was like "how the hell will cc agents not know about the company's services?"

Airtel's own is worst. They will just tell you that the application to access your problem is currently being upgraded so call back later. Call them in the next two months, you will hear the same line.

In fact, all of dem dey craze....

charlezok:


Sorry Bro!

Don't blame the Agents, Blame MTN for putting them in a tight situation.

But with this your accent, who in 9ja will attend to you? Wake up bro and face reality.

tayour917i:

Bravo, I salute your intelligence, the write-up shows how he communicate with the CC people but anyway, these CC guys have their flaws.

nouveaux: I'm boilling right now so wont go into epistle.

Firstly, the [agents] are high on some thick accent that just put you off!

Now, the main thing, when ever you call them to resolve some issues which they arent capable, they form 'bad network' and tell you they are goin to disconnect the call because of that.(thats if they are polite otherwise, they will hang up on u). [Expletive]!

It's a trend, some even shout at you or try to make you seem unintelligent so they can cover up their ignorance.

Why cant MTN recruit intellectuals, polite and couth individuals?

Must they recruit [redacted] like some people here on NL that I wont mention their monicker?

The ladies are lazy! I wonder if the manager is [pleasing the,] whenever they attend to queries. They keep moaning in [tribal] accent annoyingly!

Someone should talk to them, I wish they see this, cause I just wonder why Nigeria is like this.

I'm not coherent cos of anger, so will come to modify later but bottom line is MTN customer care agents are [insultive labels]

Aint scared of no generalization, insult me, I dont look like I care anyways.

Merry New Year in Advance and Happy Xmas in Arrears. **Pun or Sacarsm not intended**

Wislet: why are MTN data plans sooooo small?

100/160/260mb for #1000?

When Airtel gives 2GB for #1,500?

Wow.

I don't subscribe for their data plans anymore....that's a rip-off.