atilla:

bros sorry to hear, if ur very sure that u didnt reply to  ATM scam and from ur last post I'm guessing someone must have done transfer at the bank itself to another GTB account, its possible ur signature is very easy to copy and someone impersonated u. Jusr calm dow i think u will get the money in the end.

PLEASE  let us know how it goes

Impersonate? Unless the idiot did plastic surgery!

na wa o, tins are happenin

flight ticket lol

thers sumthin about those notifications tht dont look right, . hmm

savesoul:

a) Where's your GTBank account 'located', i.e., your primary branch? 

Ogbomosho

b) Do you have an account officer? Yes/No.

Yes

c) What's the narration for the N155,000 debit? (see "Remarks" in the GeNS notification)


Transaction Notification
==========================
Account Number             : ***-*****-*-**-*
Transaction Location       : PLURAL HOUSE
Description                : TRANSFER BETWEEN CUSTOMERS
Amount                     : 155,000.00 Naira
Value Date                 : 23-DEC-2008
Remarks                    : TRF FROM ******** TO ADEMILUYI
Time Of Transaction        : 02:01:12 PM

d) What's the narration of the N256,000 debit? (see"Remarks" in the GeNS notification)

Transaction Notification
==========================
Account Number             : ***-*****-*-**-* 
Transaction Location       : PLURAL HOUSE
Description                : TRANSFER BETWEEN CUSTOMERS
Amount                     : 256,000.00 Naira
Value Date                 : 29-DEC-2008
Remarks                    : TRF FROM ********  TO SANGOKEYE GBENGA (PAYMENT FOR FLIGHT TICKET)
Time Of Transaction        : 10:55:27 AM

g) Were both debits from your current account, or your savings account?

Savings Account ( My Hard earned savings  )

e) What's the "Translation Location" and "Description" of the N155,000 debit?
f) What's the "Translation Location" and "Description"of the N256,000 debit?

Both Debits took place at Plural House ( GTB Head Office )

Make una Help me oooooooooo

Based on the details you have supplied, we could make the following conclusions:

1)       The transfers were effected from GTBank Head Offcie at Plural House
2)       No, no one has forged your signature via a cheque for these transactions, you could rest easy on that.
3)       No, no one has hacked into your online bank account for these transactions; you could rest easy on that.
4)       The implication of the above is that your claim of an unauthorised transaction on your account now carries a very heavy weight. It will be very difficult (read: almost impossible) to prove that you made the transaction or that you had anything to do with the transaction; this is very important.

There may be other questions based on how this proceeds, but this is what I will recommend you do asap:

1)       Make a call to your account officer at your primary branch; ask them to block your account immediately until all this is sorted out.
2)       If you are anywhere near your primary GTBank branch, go right there with printed copies of the transaction notifications.
3)       If you’re not near your primary branch, no problem; go to the nearest GTBank branch to you with printed copies of the above.
4)       Make sure you have on you adequate identification as the account owner (this is not really necessary; your name and presence should do)
5)       Ask to speak with the operations manager wherever you are; if at your primary branch, your account officer should be your first contact; if your account officer is unavailable, then you ask to speak with the operations manager.
6)       Here: it’s quite certain that when you present the details of the transactions, and after they access your account to view the narration, they would either contact Plural House and kick off the process of refunding your money (provided the essential details of this matter are not beyond what you’ve provided here).
7)       *** Note1: It may be difficult, but try not to sound angry; some sadness is fine, but anger isn’t. also: make sure you don’t shout; this is important. Don’t do anything to attract attention in the banking hall; if you’re getting worked-up, take a breathe deeply; make sure you don’t blow up.
8')       *** Ask for the business card of anyone you talk to. If they don’t have one, ask for their full names; don’t forget. Confirm from them their GTBank email address. Don’t forget.
9)       Bonus info: ask the GTBank people to confirm that Sangokeye Gbenga and Ademiluyi are GTBank account holders.

A few notes: this appears to be straightforward based on the transaction details; your money will soon be with you. And remember: don’t surrender your account details to anyone online. If this matter isn’t sorted, or if you do not receive the assurance that your money will be refunded, then report back here; the next stage of recovery will be activated. But knowing the good GTBank people, I’m close to being certain your money will be refunded with apologies.

Cheers.

There might be a problem with your account ,i will advise you to still notify the customer care and let them know about this.
On the other hand you should be weary about all the emails that will flood your email box pretending to be from GTB and they will ask you to change your address and also type your PIN number which they will used to withdrawn your hard earned money. My advise is that GTB will not send you any mail asking you to change your address and also asking for your PIN number too,if you see any thing relating to that ignore those mail and carry on with your activities.
Gtb is one of the best bank in nigeria that i am using and they are safe in you are very careful with your details online

There might be a problem with your account ,i will advise you to still notify the customer care and let them know about this.
 On the other hand you should be weary about all the emails that will flood your email box pretending to be from GTB and they will ask you to change your address and also type your PIN number which they will used to withdrawn your hard earned money. My advise is that GTB will not send you any mail asking you to change your address and also asking for your PIN number too,if you see any thing relating to that ignore those mail and carry on with your activities.
 Gtb is one of the best bank in nigeria that i am using and they are safe in you are very careful with your details online

A colleague of mine encountered the same prob as well. He has a current acct with GTB. I learnt that there's some sort of charges banks make on withdrawals. However, I wouldn't know if this is the case here but why would a bank carry out a debit trxn on acct only 2 credit it l8r?

Let me start by saying GTB remains the best bank in Nigeria (undebatable) but that is not to say that there system is perfect. I think the Management of GT should do somthin and they should do it fast. I have read through this thread and i see that GT is the most compromised bank in terms of ATM fraud.

Just last week a friend of mine got T-Alerts of withdrawals he did not make but i dont want to go into the details cos as am speaking the money has been refunded.

I think they should do sometin quickly about their internet banking which i think dey have done wit the introduction of the "TOKEN" for their internet banking.

@ Savesoul,

I wish u best of luck. e no easy to lose that kind of money wit our economic situation.

it is sad and believable because some 4 years back, i had withdrawals of N5,000 from my account from three different persons in a single month, that i never authorized and never gave out a cheque for. found out in my statement 2 months later. i have given up trying to figure out how they faked GTB cheques then, but they did make withdrawals GTB is not ready to refund.

I guess this is another dimension. just go through the headache and sit on some account officer or branch manager, because this kind of money is not something you joke with.

@ SAVESOUL - Guess u use a Gmail account

@ SAVESOUL - Guess u use a Gmail account

What has Gmail got to do with this?

@NimShi, weldone. A good advice. @Savesoul wish u all da best

@NimShi, weldone. A good advice. @Savesoul wish u all da best

@ Mr.Official - I know what am talking about dude.

This is quite pathetic, for one to loose his or her hard earn money in this manner. I guess we should all learn from this. I think we shud try as much as possible to change our password every 2 to 3 days, because this scammers are becomin more sometin else.

I'm hoping this has been sorted out now. If it hasn't and u want the EFCC to come in, holla at me.

@etauso Gmail has nothing to do with this.


@HorneyChic What would EFCC do?

@ Mr. Official, Just Shut Up

oh my dear friend, the fact remains that gtb is the the real bank,you know y? no matter what the situation is,they are always there to make thier customers happy.the debit you are talking about could be a mistake which i know for sure that gtb wil help you rectify.if they are delaying on it,that dosen't mean they are bad,all you need do is keep meeting their customer sevice for thier assistance.and pls ,stop painting the bank black.

@Mr official,
Find out the full meaning of EFCC. This surely is an economic crime.
Its simple enough, it ain't rocket science.

Nairalanders,
Thanks for your Advise and support, and for those of you that doubted me , i pray the same thing happen to you.

I got a call from the GTB Head Office this morning that the Criminal has been apprehended. i am dressed up now to go to the GTB head office, but i wanted to inform you guys about proceedings, i hope everything go well. i will be back by evening.

One more thing I will make sure i get a picture of the criminal and put it on nairaland so we can all see his ugly face.

.

HorneyChic:

@Mr official,
Find out the full meaning of EFCC. This surely is an economic crime.
Its simple enough, it ain't rocket science.

did i say i do not know the full meaning of EFCC?
anyways, I'll like to see the face of the thief.

@ Poster thank God. I faith 100percent faith in GT bank

savesoul:

Nairalanders,
Thanks for your Advise and support, and for those of you that doubted me , i pray the same thing happen to you.

I got a call from the GTB Head Office this morning that the Criminal has been apprehended. i am dressed up now to go to the GTB head office, but i wanted to inform you guys about proceedings, i hope everything go well. i will be back by evening.

One more thing I will make sure i get a picture of the criminal and put it on nairaland so we can all see his ugly face

It's good to know the issue is about sorted; but we need to get to learn from this. savesoul: you could help out with the details.

1) Is the fellow a GTBank member of staff? If yes, which Branch? The Head Office?
2) How was the fellow apprehended? Did the police get involved?
3) The unauthorised transfers from your account were made to two names; I had opined that these two names must be GTBank accounts; could you confirm this?

Cheers.

savesoul:

Nairalanders,
Thanks for your Advise and support, and for those of you that doubted me , i pray the same thing happen to you.

I got a call from the GTB Head Office this morning that the Criminal has been apprehended. i am dressed up now to go to the GTB head office, but i wanted to inform you guys about proceedings, i hope everything go well. i will be back by evening.

One more thing I will make sure i get a picture of the criminal and put it on nairaland so we can all see his ugly face.

you never still come back,

Thats great news. . . . . I am waiting to hear the gist jare

I think just like someone said,it is the handwork of these yahoo boys.Altough i dont know d kinda fellow he is and might have tried to involve himself in some fraudulent activities, probably,nemesis has caught up with him and at the same time the story could be true cos something similar happened to me not too long ago although d money 'debited' wasnt much.I made a withdrawal through the atm of Bleep amount and immediately after,i made an inquiry on my account balance.sometime later,i wanted towithdraw from this same gt bank account and discovered that my balance was short of about 200 naira, small money you would say but imagine dat this same thing is done to all other gt bank account holders in Nigeria and outside.try to phatom wot the 'profit' would accrue to, ;, Wot i actually dont understand is that could it be the much glorified 'GT BANK'dat is responsible or some crazy ass fraudsters.

I won't be surprised if a member of staff was involved in this 'Customer-unathorised money movements'  .

If una hear some of the runs wey bank staff dey do sometimes, you go wan dey keep your money inside your matress.  I get friend wey him 7 years savings waka comot from him account. Small time, account manager dey talk say him borrow the money, say him go return am, e no tay wey the account manager take disappear.

I hope you get your money back.

savesoul:

you'll hopefully return to give a report about what went down in Lagos.

First: it's a surprise you had to physically go to Lagos; your account coul've been credited with the missing funds, and you could've requested the details of the fraud to arm you against such recurring, in case you could've prevented it.

It'll be interesting to know if this was a job hatched by a corrupt member of staff of the bank.

Any unauthorised debits from your account must be investigated.

.

Savesoul, update us na We dey wait impatiently
Habi, _{you've been held by the bank.}

Savesoul,
Have'nt you back since?,whats d problem.Let us know the update or have u been arrested too?.