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Nairaland Forum / Nairaland / General / Career / Maltreatment Of MTN Call Center Agents At Mayfair Gardens (31494 Views)
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Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by alexinfinity(m): 3:12pm On Aug 20, 2015 |
Shehucom: omo... which of the companies did you resign from; make I submit CV ASAP! Wah Dah Hell! |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by totorimi: 3:13pm On Aug 20, 2015 |
Indians again NOWAY, anywhere you see them in Naija behead them, they are bastards. Imagine what they are doing to our people a country that is as poor as a church rat. Lets declare #waragainstIndiansinNaija |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by samuelson06(m): 3:18pm On Aug 20, 2015 |
cooldiva: Thanks. |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Shehucom(m): 3:54pm On Aug 20, 2015 |
samuelson06:AHT is an acronym for average hold time.. I can't remember how it's been calculated but its an average of calls you pick per day.. On each call the maximum time you should spend shouldn't be more than two minutes and you've got to pick abt 200 calls. The average for the day gives you the AHT.. Am sure you would be wondering why airtel call center agents always try to wrap up calls in a hurry when attending to customers |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by akatekpe(m): 4:06pm On Aug 20, 2015 |
CNSSL is still existing? |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by bizzle2: 4:24pm On Aug 20, 2015 |
Issues as serious as this are brought up in threads and some dumb Bleep!s think sounding funny and making light of everything is "cool" If you don't have meaningful contributions to make shut the fawk up.!!!! You'll be shoving your sarcasm up your arses soon enough 1 Like 1 Share |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by bizzle2: 4:31pm On Aug 20, 2015 |
The blady a$$wipe hasn't even started his tertiary education let alone a career, and he's here mouthing off to his grand father's mate... I wish age restrictions were enforceable in certain threads abumeinben: |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Nobody: 4:33pm On Aug 20, 2015 |
75k? D working conditions is bad no doubt but is still heaven compared to ISON BPO...dy pay jes abt 45k for d 9hrs, estimated 200+ calls a shift with all dos tagging et al... XrisLee: |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by samuelson06(m): 4:47pm On Aug 20, 2015 |
Shehucom: Sure. I understand their folly now. 1 Like |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by bovi101: 4:58pm On Aug 20, 2015 |
We Nigerian youtth don't get bothered about issues until the thing reach our neck! I just dey observe dey read all this post before, but as e dey affect me, make me sef put mouth. The genesis of all this wahala started from this attached email from the MTN CEO himself. None of us enter nairaland or shouted nay protest then. I really don't know what we did wrong that MTN just decided to handover 6,000 youths as slaves to ISON, an Indian Frim with no major history locally. The same ISON was SPANCO that caused Airtel's downfall. CNSSL to me, don try as a local firm. I won't say the job was the best but no other outsourced CCR job from airtel to glo had better offer like CNSSL. Even though I wanted more, I know where I was before I started this job and where I dey now. I get time do my side runs and even plenty of us buy car and also marry for here. Even if we want to protest, CNSSL is not the center of this if you ask me. The MTN CEO said from August 1, 2015 there'll be a smooth transition. The 3 months contract we sign, no be the transition be that? The 10.00am-7.00pm shift, no be transition be that? I'm sure they plan to sack us all and get Mayfair out of the equation or offer lower pay sef! As for me, I advise we all put it more as #MTNSLAVERY than to burn our own CNSSL down. CNSSL give me job, MTN wreck am. 3 Likes
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Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by sunnysmile80: 7:15pm On Aug 20, 2015 |
XrisLee: It is time for emancipation in the labour market. Let's say no to slavery. Let's use all legal means to put an end to slavery and salvitude. Let's us all social media to cry outoud until our voice is heard. 1 Like |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Unseen(m): 7:57pm On Aug 20, 2015 |
omega2128: True talk....... But they won't understand...... They need visit Airtel Ibadan Call centre Everybody is talking about publicity, tv , social media....... All of the above was extensively carried out by MTN Jos CCRS in 2012 yet the government, NLC, NCC kept mute. You guys should fight your war... Nigeria Government no send una 1 Like |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by tolugar: 9:39pm On Aug 20, 2015 |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by barrybanbi: 11:19pm On Aug 20, 2015 |
abumeinben: na we we .... we know ourself |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by abumeinben(m): 1:24am On Aug 21, 2015 |
bizzle2: I really wish bro |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by abumeinben(m): 1:26am On Aug 21, 2015 |
barrybanbi: Gimmie clue na |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by donolushegzy: 1:33am On Aug 21, 2015 |
Do you have someone looking for a job ? Or u personally wanna change your career.. join the social handler channel on bbm C00442C96 |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by 2baga(m): 6:05pm On Aug 21, 2015 |
MadCow1: Interesting...... All mouth, action = zilch Your moniker says it all |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by MadCow1: 6:19pm On Aug 21, 2015 |
2baga: I have my Job, you have yours. If my work conditions were like yours, I would know the appropriate action to take. You can't expect someone else to come bare your burden. If this issue is of importance to you, you would find a lawyer, expalain the issues bothering you to him, negotiate his legal fees and then proceed to file a case against your employer. I simply gave you advice the onus to act is on you my friend, not me. After all, no be me dey suffer. |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by folaolu84(f): 6:52pm On Aug 21, 2015 |
seen 1 Like |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by damselle00: 8:48pm On Aug 21, 2015 |
whats the plight of those nursing mothers that were forced to resign for the sake of their new babies? whats the fate of those employees that were forced to resign? this and many more questions needs answers...an Injustice to 1 is an injustice to all............... 1 Like |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Nobody: 11:30pm On Aug 21, 2015 |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by donttouch: 2:33am On Aug 22, 2015 |
abumeinben: The problem with most Nigerians is that they reason upside down, If they do dat all. Yuos guys should start using ur head wella |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by abumeinben(m): 10:40am On Aug 22, 2015 |
donttouch: Good one bro... Can u kindly give a brief if how, as a foreigner, you use ur head wella 1 Like |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by nk2015: 3:39pm On Aug 22, 2015 |
hmmmmmm....Mr Adebayo Gbenga..why have u decided to end this over 3yrs cordial relationship in this manner? There is God oh. u kept us in the dark for so long without at least explaining the situation on ground. we use to know u as a cool, easy going C.E.O. what shall it profit u to swallow our sweat and loose the rest of ur soul? no money to Monitized our un-used leave days and u building car park for which staff ISON STAFF or CNSSL staff that will end in oct? which its to commence operation by monday being the 24th of August. prior to the mail sent to us today. God its on the throne. do what u will want others to do to ur children. |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by tinksbabe070(f): 8:36pm On Aug 22, 2015 |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by bimc: 11:05pm On Aug 22, 2015 |
My people enough of all these talks, let there be more action, ACTION. |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by abiolaj: 1:24am On Aug 24, 2015 |
CNSSL, THE NIGERIAN SLAVE MASTER REFERRED TO AS AN EMPLOYER Firstly, I want to thank God for the provision of this job so far. As a stream 4 CCR in MTN call centre MAYFAIR GARDENS Awoyaya, I resumed work officially with CNSSL (a major contractor to MTN Nigeria) on the 2nd of January 2013 which indicates that by July 31st 2015, I have spent roughly 2years, 6months in which by right leave allowance for 2014 ought to have been paid January 2015 but Engr Gbenga Adebayo, CEO of CNSSL paid it April 2015 which we the CCRS were not angry about. MTN sent a mail that all unused LEAVE allowance for 2015 will be monetized but our amiable CNSSL CEO said he has paid the Leave allowance for this year running. I will implore MTN to order CNSSL to pay up our leave allowance with immediate effect now that we have been demonstrating our grievances through social Media peacefully because we have been so ridiculed in MAYFAIR GARDENS MTN CALL CENTRE since the inception of the job. Series of mails have been sent to Ugonwa concerning this matter but no response was received. The question is; is CNSSL bigger than MTN to control or can MTN feign ignorance to the pains CCRs in MAYFAIR have been going through all this while. It is on record that MAYFAIR GARDENS MTN CALL CENTRE is the only call centre without a STAFF LINE, no better welfare package. Past festive seasons, it was reported to have been said that MTN gave out a BAG of Rice, Groundnut Oil to each contract staff (CCRs, drivers, cleaners) but CCRs in Mayfair are not beneficiaries of any of these. When asked about staff line, CNSSL CEO said (“if I give the CCRs staff line what about my other staff in RADIO, TV, and FARM”). Are they picking calls for MTN? MACTAY paid their CCRs double salary at the end of the contract with MTN to say thank you for working with us but what do we get from our CEO of CNSSL? MTN should please compel CNSSL to pay up all our entitlements because with the way it is now, the image of MTN Nigeria is the one that is being tarnished. Why is Mayfair Gardens the only centre with different working conditions and from the mail sent from MTN, all working conditions remains the same till October 31st. All these should be looked into because CCRs in Mayfair are already agitated. We have been too quiet for too long, either which way, we are losing the job October 31st, and so we are not scared of sack letter anymore. Thank you. Yours sincerely, Coalition of aggrieved Mayfair CCRs. 3 Likes 1 Share |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by engrbrume(m): 8:27am On Aug 24, 2015 |
While I'm totally against corporate slavery, I cannot understand how someone can work for 3 whole years for a salary of 75k, leaving the house at 4:30am everyday. There's a better way to live, but you people reject it vehemently. It's called Network Marketing!!!! The problem is that someone who has spent over half of his life in school to earn a salary of 75k - 150k after working for 2 - 4 years wants to just join a network marketing company and make it in 2 months, without taking the time to learn the ropes. I have been with flp for just a year,practicing network marketing the professonal way, and I make over 200k already, but some of you wouldn't still believe. You can contact me at brume.odufa@flp.com if you want to know how you can succeed in flp.
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Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by 2baga(m): 3:57pm On Aug 24, 2015 |
MadCow1: That was no advice dude, that was a madcow running its mouf |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by MadCow1: 4:12pm On Aug 24, 2015 |
2baga: Sure Hommie. Whatever helps you get better welfare from your employer.. |
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by 2baga(m): 4:30pm On Aug 24, 2015 |
MadCow1: yeah...now you get the drift... zip it |
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