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Let's Sign Up For Carlcare App~ - Phones - Nairaland

Nairaland Forum / Science/Technology / Phones / Let's Sign Up For Carlcare App~ (3342 Views)

How Carlcare Responded To My Complaint On Nairaland About Their Uyo Centre / My Experience With Carlcare Service Center, Uyo / Carlcare Is Here With You (1) (2) (3) (4)

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Let's Sign Up For Carlcare App~ by Carlcaresophia: 8:35am On May 09, 2016
If you're using Tecno, Itel or Infinix mobile phones, you'll find this useful "Carlcare app" in it, functions as follows. Let's sign up. wink
1.Service Center: Check the contact information of all Carlcare Service Center and phone collecting points.
2.Reservation: Make a repair appointment (For now, only the Opebi branch of Nigeria is available for reservation. More will be available soon).
3.Satisfaction: Give grades to the service you received from one of our Carlcare Service Center.
4.FAQ:Check the common phone problems and their solutions.
5.Feedback: Report your phone problems that you couldn’t solve here, we’ll try to offer you a solution(be sure to give us all the details).
6.Optimize: Clear all background apps, and make the phone faster.
7.About: Check the latest version of your Carlcare app.
8.User’s center: Check your personal information and edit.

Re: Let's Sign Up For Carlcare App~ by mosjames: 3:07pm On May 09, 2016
Carlcare replies are always late.
Re: Let's Sign Up For Carlcare App~ by kio052001(m): 8:19am On May 10, 2016
can I do am upgrade from 5.1 to 6.0 at any of your office
Re: Let's Sign Up For Carlcare App~ by olasquare727: 11:47pm On May 15, 2016
I have a problem with my infinix hot note2 and I have not use the phone upto a month I started using the phone on 15 of April 2016 and went off 2 of may 2016 since it has not come on, the phone
just went off and has refuse to come on at all for
about 15 days now, i have tried everything i
know, I have give it to servicecalre in minna on Friday have not hear any thing from them till now...
Re: Let's Sign Up For Carlcare App~ by ojialo(m): 1:20am On May 29, 2016
do u sell infinix hot note Charger.
Re: Let's Sign Up For Carlcare App~ by McBeee(m): 9:34am On Jun 02, 2016
Carlcaresophia:
If you're using Tecno, Itel or Infinix mobile phones, you'll find this useful "Carlcare app" in it, functions as follows. Let's sign up. wink

Hello Carlcaresophia, been having issues with my infinix hot note x551 charging and connecting to the system, i went to the office in ilorin 2months ago and they said they dont have the support avalaible that i should call in two weeks and ever since then its always been call back in two weeks. Its been frustrating, wiped my phone the day i was there i had to download my apps back, now im thinking of doing it outside

what can I do
Re: Let's Sign Up For Carlcare App~ by Obinovictor(m): 10:20am On Jun 02, 2016
kio052001:
can I do am upgrade from 5.1 to 6.0 at any of your office

If you are using infinix hot 2, I'll advice you still stick to 5.1
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 12:03pm On Jun 02, 2016
McBeee:

Hello Carlcaresophia, been having issues with my infinix hot note x551 charging and connecting to the system, i went to the office in ilorin 2months ago and they said they dont have the support avalaible that i should call in two weeks and ever since then its always been call back in two weeks. Its been frustrating, wiped my phone the day i was there i had to download my apps back, now im thinking of doing it outside

what can I do
Hello Mcbeee, we are sorry about the problem. Please let us know your phone number, IMEI, Work Order number, so that we can transfer your info to our colleagues to check the details. Thank you!
Re: Let's Sign Up For Carlcare App~ by kio052001(m): 2:34pm On Jun 02, 2016
Obinovictor:


If you are using infinix hot 2, I'll advice you still stick to 5.1
I'm using Itel it1550 and recently I saw an OTA update of 30.24mb
still wandering

Re: Let's Sign Up For Carlcare App~ by mykalls(m): 3:21pm On Jun 02, 2016
I have an Infinix hot note 2 that suddenly went blank. Took it to carlcare, but was told i have to pay 20,500 to fix it, that it was my fault that it got blank. Really sad that a phone under warranty would not be fixed by carlcare. My Samsung tab that had a similar problem was fixed by Samsung without any hassle, so i don't why it is not like that with carlcare
Re: Let's Sign Up For Carlcare App~ by mykalls(m): 3:22pm On Jun 02, 2016
Carlcare in Port Harcourt now in SLOT building
Re: Let's Sign Up For Carlcare App~ by Obinovictor(m): 7:02pm On Jun 02, 2016
kio052001:

I'm using Itel it1550 and recently I saw an OTA update of 30.24mb
still wandering

I don't think that MM update... The file is hundreds or megabytes
Re: Let's Sign Up For Carlcare App~ by McBeee(m): 7:29am On Jun 03, 2016
Carlcaresophia:

Hello Mcbeee, we are sorry about the problem. Please let us know your phone number, IMEI, Work Order number, so that we can transfer your info to our colleagues to check the details. Thank you!

that's the thing....they didn't even collect it at all because they don't have the "support" to repair it yet
Re: Let's Sign Up For Carlcare App~ by olasquare727: 1:43pm On Jun 08, 2016
[quote author=Carlcaresophia post=46201283]
Hello Mcbeee, we are sorry about the problem. Please let us know your phone number, IMEI, Work Order number, so that we can transfer your info to our colleagues to check the details. Thank you!
[/quotehello good day I was call on Saturday 21 of May that I have to pay 18 thousands and 5 hundred naira for my phone that the phone panel has spoiled and I pay the money immediately and they said they will call me once the phone is ready and is close up-to 3 week now that I have pay I didn't see any call about the phone... and is getting late
Re: Let's Sign Up For Carlcare App~ by mosjames: 4:53pm On Jun 08, 2016
You people will collect IMEI and you'll still do nothing.
Re: Let's Sign Up For Carlcare App~ by Segunagagu(m): 7:10am On Jun 09, 2016
Pls I need an infinix charger for infinix note 2...where can I get it...am in Lagos..
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 9:31am On Jun 12, 2016
Segunagagu:
Pls I need an infinix charger for infinix note 2...where can I get it...am in Lagos..
Hello Segunagagu, for the charger you can try to counsel with local retailer or online shops where you can buy the phone. Thank you!
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 9:39am On Jun 12, 2016
[quote author=olasquare727 post=46385719][/quote]
Hello, please wait with patience, our colleagues will inform you when the phone is ready. Or you can call the hotline of the service center which you sent the phone to, our colleagues there will check it for you. Thank you!
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 9:52am On Jun 12, 2016
mykalls:
I have an Infinix hot note 2 that suddenly went blank. Took it to carlcare, but was told i have to pay 20,500 to fix it, that it was my fault that it got blank. Really sad that a phone under warranty would not be fixed by carlcare. My Samsung tab that had a similar problem was fixed by Samsung without any hassle, so i don't why it is not like that with carlcare
Hello Mykalls, please let us know your phone number, IMEI, Work Order number, as well as which Carlcare Servic Center you sent your phone to, so that we can tansfer your information to our colleagues to check the details. Thank you!
Re: Let's Sign Up For Carlcare App~ by olasquare727: 12:08am On Jun 15, 2016
Carlcaresophia:

Hello, please wait with patience, our colleagues will inform you when the phone is ready. Or you can call the hotline of the service center which you sent the phone to, our colleagues there will check it for you. Thank you!
they bring the phone for me yesterday but the is not changing fast like before... Poor changing ever the phone use to change 100% in 1hours 30min but now is 7hours. Please what am I going to do now coz I have try it with different charger
Re: Let's Sign Up For Carlcare App~ by Ademat7(m): 4:16am On Jun 15, 2016
went to carlcare 77 opebi road,ikeja lagos to repair ma phone speaker wey no loud since I purchased it,d customer care ask m to drop d phone n come back a week after; if I hear how is dat possible?
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 6:42am On Jun 15, 2016
olasquare727:
they bring the phone for me yesterday but the is not changing fast like before... Poor changing ever the phone use to change 100% in 1hours 30min but now is 7hours. Please what am I going to do now coz I have try it with different charger
Hello Olasquare727, we are sorrry about the problem. We suggest you take your phone back to the service center and ask our colleagues there to check it for you. Also please private me message and let me know your phone number, IMEI, phone model number, Work Order number as well as which Carlcare Service Center you sent your phone to, so that we can transfer your information to our colleagues to check the details. Thank you!
Re: Let's Sign Up For Carlcare App~ by talk2dre(m): 9:06am On Jun 15, 2016
Carlcaresophia:
Good morning, I have an Airtel ASM 500 phone.
The screen has cracked and I'm unable to navigate.
Can it be fixed at your center?
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 7:45am On Jun 16, 2016
talk2dre:


Good morning,
I have an Airtel ASM 500 phone.

The screen has cracked and I'm unable to navigate.

Can it be fixed at your center?
Hello Talk2dre, we only offer after-service for Tecno, Infinix and Itel brands.
Re: Let's Sign Up For Carlcare App~ by samsonkjohn: 7:00am On Jun 17, 2016
Pls my infinix hot note chargein port is charging very slow and the network signal of the phone as gone very bad. Av been battling with this for a month now. Pls help
Re: Let's Sign Up For Carlcare App~ by femiranking28(m): 6:15pm On Jun 18, 2016
mykalls:
Carlcare in Port Harcourt now in SLOT building
where is a slot in portharcourt
Re: Let's Sign Up For Carlcare App~ by viky5676: 3:28pm On Jun 19, 2016
I have been unable to do any OTA update on my Tecno w4 since I bought it last month. It will download the update completely and then say 'unable to unzip file download again'. I have done this like 4 times.
Please what do I do?
Re: Let's Sign Up For Carlcare App~ by Blov: 1:03am On Jun 20, 2016
Carlcaresophia:

Hello Talk2dre, we only offer after-service for Tecno, Infinix and Itel brands.


I Want to know if it is possible for me to change the panel of my Phantom Z tecno,(board panel confirmed bad) if yes, then how much will it cost me? Thanks
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 6:46am On Jun 20, 2016
Blov:



I Want to know if it is possible for me to change the panel of my Phantom Z tecno,(board panel confirmed bad) if yes, then how much will it cost me? Thanks
Hello Blov, for the panel and price of it, you need to counsel with our local Carlcare Service Center directly. Please find the nearest service center in this CarlarelApp and call the hotline (or visit the service center directly), our colleagues there will check it for you. Thank you!
Re: Let's Sign Up For Carlcare App~ by Youngext: 8:47am On Jun 20, 2016
Good morning carlcare, I have an infinix x551 aka infinix hot note pro, still on full warranty but it's fast charge has stopped working, takes it forever to get a full charge and almost 10hours to charge from 0% to 50% it's been one hell of an experience for me. I reside in Anambra state please any help for me? As I don't want a third party engineer to work on the phone. It has never being loosed open since purchase date and it's not up to one year. Thanks in anticipation
Re: Let's Sign Up For Carlcare App~ by beckytunde(f): 2:15pm On Jun 20, 2016
hello @carlcaresophia want to swap my tecno h7 phone.... is it still possible at your ikeja office. if yes whats the procedure.d phone as just a small crack...
thanks
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 7:21am On Jun 22, 2016
beckytunde:
hello @carlcaresophia want to swap my tecno h7 phone.... is it still possible at your ikeja office. if yes whats the procedure.d phone as just a small crack...
thanks

Hello Beckytunde, we do not offer swap phone service. You can try to take your phone to our Carlcare Service Center to repair. For details you can counsel with our Ikeja Carlcare Service Center directly. Below please find contact info. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533

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