adonismuller:
You haven't taken action yet and brought it to nairaland...lol



Try and see their manager they will sort it out

infogenius:
In addition to what you have done, I will advise you call their complaint centre and table your problem. It may receive faster attention than meeting the customer care at the branch.

Such contact numbers are available at the end of every mail the bank sends to you.

heykims:

Thanks but please....
Will I be allowed access to the manager if I say I want to see him?

heykims:
Please I need ur advice on how to retrieve my money 18 thousand naira from Ecobank.
It happened on 6th of this month when I used their *326# Eco mobile money transfer platform to send money to my brother.
The transaction didn't go through, yet the 18k was debited from my account balance. I have been at the bank twice, Omida Abeokuta to be specific to complain but nothing has been done. What actually prompted this my proactive measure coming to nairaland platform to seek advice is that the body language at the customer service isn't encouraging and if I'm not aggressive enough I may forfeit my money.
I'm still waiting, giving them the grace of a few days though before taking action. I don't understand why a bank will just mess up with what has sweated to earn.
However, please I still need ur advice on what to do if they still don't revert my money after this hopeful wait.
Is their any superior Ecobank customer complaint service to forward my issue to or a CBN platform to lodge complaints?
Please help a brother.
The nature of my job even doesn't give time for regular visits to d bank to disturb them at the customer service.
I don't mind personal mails to adetayoh2020@gmail.com.
Thanks

Machiny:
Call their customer care 07005000000...mine waz sorted out in no time..just make sure you have details you used in opening the accout before calling

Madlin:
This cud be painful bt you jst have to keep complaining. Here is a number you can call 01-2260450 or send them Whatsapp msg on 08087603717. They shud be able to help you out.

heykims:
Please I need ur advice on how to retrieve my money 18 thousand naira from Ecobank.
It happened on 6th of this month when I used their *326# Eco mobile money transfer platform to send money to my brother.
The transaction didn't go through, yet the 18k was debited from my account balance. I have been at the bank twice, Omida Abeokuta to be specific to complain but nothing has been done. What actually prompted this my proactive measure coming to nairaland platform to seek advice is that the body language at the customer service isn't encouraging and if I'm not aggressive enough I may forfeit my money.
I'm still waiting, giving them the grace of a few days though before taking action. I don't understand why a bank will just mess up with what has sweated to earn.
However, please I still need ur advice on what to do if they still don't revert my money after this hopeful wait.
Is their any superior Ecobank customer complaint service to forward my issue to or a CBN platform to lodge complaints?
Please help a brother.
The nature of my job even doesn't give time for regular visits to d bank to disturb them at the customer service.
I don't mind personal mails to adetayoh2020@gmail.com.
Thanks

heykims:

Thanks
Please was urs also as a result of mobile transfer issue?

heykims:
Ecobank has contacted me and stated that the issue will be resolved in 3-5 working days.
I expect to have my 18k refunded latest Friday 22nd July.
I'll continue to update as event unfolds..

heykims:
Ecobank has contacted me and stated that the issue will be resolved in 3-5 working days.
I expect to have my 18k refunded latest Friday 22nd July.
I'll continue to update as event unfolds..

dearie:


Nice of you to have informed the 'world' of how they have gotten in touch with you. I know some will just disappear after getting the required attention and eventual refund and leave 'us' to conclude the bank ripped them off.

Please I want to crave our indulgence to properly explore the right channels to seek redress before making our complaints public. This is an industry that thrives on people's confidence. Once it is eroded...it takes a lot for the bank to come around it.

This is also calling on different Banks' managements to address the knowledge gaps in their organisations to forestall avoidable occurrences that give rise to this sort of gaffes.

heykims:

Thanks chief and I understand ur piece.
However one needs a certain level of aggressiveness in sorting some things.
I've heard and seen many lose their money to banks due to ineffective customers' service and banks' lackadaisical attitude.
I never thought to use this medium but was prompted to when I saw the prognosis of d refund being poor judging from my interaction at d customers' service desk.
Many a time, d right channel frustrates, there is room for improvement in our banking system...

dearie:


Nice of you to have informed the 'world' of how they have gotten in touch with you. I know some will just disappear after getting the required attention and eventual refund and leave 'us' to conclude the bank ripped them off.

Please I want to crave our indulgence to properly explore the right channels to seek redress before making our complaints public. This is an industry that thrives on people's confidence. Once it is eroded...it takes a lot for the bank to come around it.

This is also calling on different Banks' managements to address the knowledge gaps in their organisations to forestall avoidable occurrences that give rise to this sort of gaffes.

heykims:
Today is the fourth working day and my money is still yet to be refunded.
I hope these people will keep to their words and rectify things in 3 to 5 working days as they earlier stated.
I urge Ecobank to refund me my 18k o...

Awee:


In my experience, every bank has their own SLA. You could try and send them a reminder though, Engcontactcentre@ecobank.com

heykims:
Ecobank just refunded my 18k this evening.
Thanks to u all for the concern, support and d pieces of advice.

Though it too u almost forever, I appreciate Ecobank all d same. Thanks.

heykims:
Ecobank just refunded my 18k this evening.
Thanks to u all for the concern, support and d pieces of advice.

Though it too u almost forever, I appreciate Ecobank all d same. Thanks.

heykims:
Ecobank just refunded my 18k this evening.
Thanks to u all for the concern, support and d pieces of advice.

Though it too u almost forever, I appreciate Ecobank all d same. Thanks.

moses28:
gud. morning nairaland ecobank i have a problem with my account, it' goes like this i went ecobank hall to deposit money into my account before i deposited the money i ask the customers care assistant to check my account whether is ok, she said is ok go and pay in after some weeks i wanted to collect my atm card and she said my account has been ban for not linking up with my bvn pin, she ask me to bring national. id card which i have a temporary slip. what should i do pls help

moses28:
gud. morning nairaland ecobank i have a problem with my account, it' goes like this i went ecobank hall to deposit money into my account before i deposited the money i ask the customers care assistant to check my account whether is ok, she said is ok go and pay in after some weeks i wanted to collect my atm card and she said my account has been ban for not linking up with my bvn pin, she ask me to bring national. id card which i have a temporary slip. the bvn i have is not linking because the age my account officer use is different from the in the bvn