Providing good customer service is
something that requires work. Most
companies believe they provide good
customer service, but the truth is, many think they’re better at customer service than they are.

To provide a level of customer service
that the modern consumer expects, you must make it a company mission. This means that top level management must be the driver of the change and work on motivating employees at all levels to make customer service a company ethos.

Training employees in customer service isn’t easy and techniques such as customer service roleplay have become too unrealistic for employees to embrace. Techniques including
experiential roleplay are proving more effective and may be worth trying in your company.




Source --- http://africanpoint.tk