I took the card, cleaned it and made another trial,
but the problem persisted. I wanted to go to
customer care immediately but a thought came
over me to try another machine, which of
course I did. “Usage App Error” was the new
message I got from another machine I used.
Since I have satisfied my conscience, then I
decided to go the customer care. I left the ATM
stand and went directly into the bank. I thought I
was in a market because everywhere was just
jam-packed. Though, those that wanted to
withdraw and those that wanted to deposit were
on a long zigzag queue but the story was not the
same with those at the customer care section, it
was just like the movement of gaseous particles
in a container colliding with one another and with
the wall of the container that occurs in a
chemical reaction, and since there was no order
at the place, I had the opportunity of tendering
my case to an attendant, “Ma, I was trying to
withdraw through the ATM machine but was not
successful”, I complained.
“What was the message you got from the
machine?” She asked.
“Usage App Error”, I replied.
“Your English is not correct”, she said.
“What an embarrassment! How do you mean?” I
responded furiously.
“I didn’t mean to rude to you but only trying to
explain to you that the machine could not give
out such message. So, you will need to recheck
so as to know the problem to work on”, she
explained.
I raised above the taunt and remained unruffled.
I went back to the ATM stand, inserted the card.
The same message appeared on the screen and I
snapped the information with my phone as
evidence. I went back to her and showed her.
She started looking at the message like a primary
four student given WAEC question to solve. After
some minutes, she asked me to write a report
which I did with tick and gave it to her. She
dragged the keyboard of the system on the table
towards her and checked my account details.
She looked at my face, and then faced one of her
colleagues. “Shola, what could make machine
write this while the account is not fixed?” she
showed him my report. So, you didn’t have the
knowledge? No wonder you claimed the English
was not correct I nearly said when Shola gave
response to her question.
“It has damaged”. He said.”
What could have damaged this neat card?” I
asked.
“Maybe you packed it with a phone”, he replied.
“I have never put the two together because I
know the implication”, I responded.
The guy refused to say anything again and
started punching the keyboard of the computer
in front of him. Look at this silly boy using me to
press keyboard I almost said when I heard my
phone ringing. It was Mrs. Akin. I picked it up
and explained the situation on ground to her and
dropped the call. I couldn’t tolerate the guy’s
ego, so I decided to go and face my first
attendant, “Ma, what is the next line of action to
seek redress?” I asked.
“You will need to apply for another ATM and one
thousand naira will be charged from your
account”, she replied.
I stood at akimbo thinking of the next line of
action to take when my phone started ringing
again. I looked at the screen and it was her
again,
Mrs. Akin. I picked it up and I was about to say
‘hello’ when someone held my hand from the
back…

TO BE CONTINUED

Source:- http://www.lekkigists.com.ng/2018/01/dirty-game-part-3-18.html