The Nigerian Electricity Regulatory Commission (NERC), the body empowered to meet the yearnings of Nigerians for stable, adequate and safe electricity supply, has taken the bull by the horn by releasing to the public, the rights of every electricity consumer.

Read the rights of Nigerian Consumers below:

1. All new electricity connections must be done strictly on the basis of metering before connection. That is, no new customer should be connected without meter first being installed.

2. A customer who elects to procure meter under the Credited Advance Payment for Metering Implementation (CAPMI) Scheme must be metered within 60 days, after which the customer will neither be billed nor disconnected by the electricity distribution company.

3. It is the customer’s right to transparent electricity billing. Unmetered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.

4. It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the electricity distribution company serving the customer in line with NERC’s guidleines.

5. It is the customer’s right to prompt investigation of complaints arising from the customer’s electricity service disruption

6. It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in supply of electricity.

7. It is the customer’s right to contest any electricity bill. Any unmetered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.

8. All complaints on your electricity supply and other billing issues are to be sent to your nearest business unit of the electricity company serving your premises.

If your complaint is not satisfactorily addressed, you can forward your complaint to the NERC Forum Office within the coverage area of your electricity distribution company. Customers also have the right to appeal the decision of the forum at the NERC headquarters in Abuja.

Log into: www.nercng.org for more details or contact:

NERC ZONAL OFFICE CONTACTS:

08164201445 - Joseph John southwest;
08130363581 - Tony Ray Ene South South;
08062219714 - Ekeh Samuel Chukwuemeka Southeast;
07061117416 - Hassan GWANDU north west;
07061097132 - Mohammed Umar fufore North East;
07036948408 - Friday Sule North Central

Together, by doing our part, we can get the power sector we all desired.

Dr.Anthony Akah,mni

Ag. CEO/Chairman,NERC

Implementation and enforcement are our problems in Nigeria. Policy making is the easy part

Nothing new...

Gjrich:
The Nigerian Electricity Regulatory Commission (NERC), the body empowered to meet the yearnings of Nigerians for stable, adequate and safe electricity supply, has taken the bull by the horn by releasing to the public, the rights of every electricity consumer.

Read the rights of Nigerian Consumers below:

1. All new electricity connections must be done strictly on the basis of metering before connection. That is, no new customer should be connected without meter first being installed.

2. A customer who elects to procure meter under the Credited Advance Payment for Metering Implementation (CAPMI) Scheme must be metered within 60 days, after which the customer will neither be billed nor disconnected by the electricity distribution company.

3. It is the customer’s right to transparent electricity billing. Unmetered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.

4. It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the electricity distribution company serving the customer in line with NERC’s guidleines.

5. It is the customer’s right to prompt investigation of complaints arising from the customer’s electricity service disruption

6. It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in supply of electricity.

7. It is the customer’s right to contest any electricity bill. Any unmetered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.

8. All complaints on your electricity supply and other billing issues are to be sent to your nearest business unit of the electricity company serving your premises.

If your complaint is not satisfactorily addressed, you can forward your complaint to the NERC Forum Office within the coverage area of your electricity distribution company. Customers also have the right to appeal the decision of the forum at the NERC headquarters in Abuja.

Log into: www.nercng.org for more details or contact:

NERC ZONAL OFFICE CONTACTS:

08164201445 - Joseph John southwest;
08130363581 - Tony Ray Ene South South;
08062219714 - Ekeh Samuel Chukwuemeka Southeast;
07061117416 - Hassan GWANDU north west;
07061097132 - Mohammed Umar fufore North East;
07036948408 - Friday Sule North Central

Together, by doing our part, we can get the power sector we all desired.

Dr.Anthony Akah,mni

Ag. CEO/Chairman,NERC

ok

This is old. Capmi is old.

Useless NERC. Corona visit you one by one

Anthony Akah?
Acting CEO/Chairman?

This is old news, the current Chairman of NERC is Professor James Momoh.

Same old story.... thought they added something new and beneficial

Let there be light first.. Save us this epistle

First thing First. Take that stuff away from Emeka Offor. He is a greedy business man

We are currently doing the number 6 at Ere rd,ikoga busstop Mowo Badagry


We are to pay 60k to the community because they wanna buy transfomer which falls under EKEDC

after buying they will come and claim glory

Nixe

Nerc always barking With little or no action..

Hahaha

I laugh in Swahili

Do anyhow and they will disconnect your light in a jiffy

www.ewatomi.com

....

Ifulaik, no pay the bill wey dem give you, na una high riser dem go disconnect for 3 months, na una go beg las las. When them do us the thing round this time last year, we do pass gra gra nah. we even hold rally to follow them hold ground.

Wait and see

It has always been.

Though not working

NERC needs to change this logo. It looks juvenile.

CAPMI Oga take down this post and and stop coming here to post WhatsApp broadcast message. This news is already old and CAPMI has taken replaced with MAP.