Hello guys I need assistance and advice here.

I've been using my Glo (post paid) line for nine months now... initially the call automatically ends after 60 mins. But recently it changed from 60 mins and now ends exactly 4:59 secs... I've tried to call customer care on 121 but before they pick it reaches the 4:59 secs mark and the call cuts; hence making it impossible to complain to them.

I don't know everything in this world so I'm trying to ask, is this the new Glo policy ??

Is anyone experiencing / experienced the same thing??

pls how did you go about it??

I'll really appreciate it if I can get a good answer to solve this issue. it's really bothering me..

Pls if you can't help just jump and pass.

Mods pls move to the appropriate section if this is the wrong section.

Thanks.

Check your call settings

Daniel058:
Check your call settings

I use a tecno phone... I've checked all the settings but can't find anything that's relating to the probs...

Thanks for "stopping by" .. I'll still appreciate further assistance.

changes1:


I use a tecno phone... I've checked all the settings but can't find anything that's relating to the probs...

Thanks for "stopping by" .. I'll still appreciate further assistance.

Try resetting you phone back to factory settings. If it continues, call Glo customer care. If your phone is heavily formatted, you may consider calling Glo first.

Its frm your cal settings o. You set it to end calls at 5mins

egift:


Try resetting you phone back to factory settings. If it continues, call Glo customer care. If your phone is heavily formatted, you may consider calling Glo first.

I agree with you o. but I can't even reach the costumer care agent..

By the time the answering machine tells you to press 1 for bla bla bla, press 0 to speak with an agent, and then you wait for the agent to pick, its already 5 mins and then the call ends.

I've tried it several times..

Thanks.

Generalkorex:
Its frm your cal settings o. You set it to end calls at 5mins

I don't remember setting it to end at 5 mins.. If I have my way I'll set it to end at 3 hours...
However, how do I correct it.?? its a tecno M3

Thanks.

changes1:
I agree with you o. but I can't even reach the costumer care agent..

By the time the answering machine tells you to press 1 for bla bla bla, press 0 to speak with an agent, and then you wait for the agent to pick, its already 5 mins and then the call ends.

I've tried it several times..

Thanks.

Since you are online, try Live Chat - http://www.gloworld.com/ng/support/customer-care-channels/
Also you may consider email, twitter and FB.

Really don't which will work, but compose you message and try all the possible option. All the best.

changes1:


I agree with you o. but I can't even reach the costumer care agent..

By the time the answering machine tells you to press 1 for bla bla bla, press 0 to speak with an agent, and then you wait for the agent to pick, its already 5 mins and then the call ends.

I've tried it several times..

Thanks.

. You've been told to reset it back to FACTORY SETTINGS first, and you're still complaining.

paix:
. You've been told to reset it back to FACTORY SETTINGS first, and you're still complaining.

Done that but problem still persist.

thanks all... problem has been solved. its from the network. they rectified it themselves.