Carlcaresophia, my itel prime pad battery is acting up. I didn't shut it down when it started showing the signal to shut down, now it depreciate fast after charging and can't charge up to 45% after three hours. Please help me out. Thanks.

LadyFiona:
Carlcaresophia, my itel prime pad battery is acting up. I didn't shut it down when it started showing the signal to shut down, now it depreciate fast after charging and can't charge up to 45% after three hours. Please help me out. Thanks.

Hi, you can take your phone, along with your receipt or warranty card, to our Carlcare Service Center and ask our colleagues to check the problem for you. If you need the contact information of Carlcare, pls tell us the city and country you're living in now. Thank you!

Oshlander:

Thanks Sophia! But I thought you should know about my emboldened question since you are their mouthpiece online. I don't need to call them to counsel about anything. You should know about many customer care services that your company offer. Btw, I can't read the attachment because of the phone I use presently. Thanks anyway. Your response was not helpful, maybe the next one will be appreciated.

Dear Oshlander! Below pls find the contact information of our service centers in Nigeria. And if you can call our service center directly and explain your problem to them, you'll get a better reply. Thank you!
Lagos No.77, Opebi Road, Ikeja , Lagos State , Nigeria +23480022752273/08138615848
Lagos Digital Square,2nd Floor,No.20,Obafemi Awolowo Way, Ikeja, Lagos State, Nigeria +2349036003533
Lagos No 55,kofo, abayomi avenue, apapa, Lagos State, Nigeria +2348091339530
Lagos 1205,Ahmodu Ojikutu Street, Off Bishop Oluwole Street, Victoria island, Lagos State , Nigeria +2348066153123/9039209279
Abuja First floor,NO.16 Gwani Street, Off IBB Way, Wuse Zone 4, Abuja, FCT State, Nigeria(near king's care hospital). +2348181176195
Onitsha 1st floor, 44B, New Market Road, Onitsha,Anambra State,Nigeria +2348177250277
Port Harcourt 2nd floor, No.17 rumuobikani, trans-amadi Rd, Part-Harcourt,River state,Nigeria +2348181700046/8181700074
Kano First floor,NO.32,Beirut Road, KANO Contact, KANO State,Nigeria +2348096969680
Kaduna G5/F6 Ya Ahmed House(3rd Floor).Ahmed Bello Way, Kaduna,Nigeria +2349095724673
Benin NO5/7 Isekhere Streen off Ibewe Road,Ring Road Benin City, Edo State, Nigeria +2348172951002
Ibadan Isolak Building,Queen Elizabeth Road,Ibadan,Oyo state,Nigeria +2348172005296

zeanslim:
Carlcaresophia , hello i will like to know how much it cost to fix the broken calibration of tecno phantom a3.. I'm currently in ibadan. Thanks.

Hi, you need to counsel with our local Carlcare Service Center directly about this. Following are the address and hotline of our service center in Ibadan: Isolak Building,Queen Elizabeth Road,Ibadan,Oyo state,Nigeria +2348172005296
Thank you!

1stUnique:
Carlcaresophia hi pls can u help me confirm d price for repairing broken touch pad of infinix hot..?? thanks

infinix hot screen replacement costs 4,850..

LILGWANZ:
the same thing happened to me and i dont know if the calcare center would help in fixing it cause i bought the phone from someone

once you have d receipt of purchase and the screen isnt broken, carlcare will fixed d bricked issue for you. but if your screen is broken, you wil have to pay for d damaged screen and d bricked issue will be fixed too.

nadico:
Hi, please do you work on innjoo phones. Just called your center at Onitsha and they said they don't handle innjoo phones

carlcare only fix issues with tecno, infinix and itel phones..

Whizpeter:
I thought that's the purpose of the the carlcare app pre-installed in our phones?

most of the contact addresses on the app on the phone has changed. dats why carlcaresophia is giving a new one...

Emmydrizzy:
Pls I need urgent help...my infinix hot phones screen is badly broken...bow much will I pay for d repairs in Carl care PH

x507 screen cost 4,850. sorry abt your phone..

wemimo42:


most of the contact addresses on the app on the phone has changed. dats why carlcaresophia is giving a new one...

Okay

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Carlcaresophia:
Hi, you can take your phone, along with your receipt or warranty card, to our Carlcare Service Center and ask our colleagues to check the problem for you. If you need the contact information of Carlcare, pls tell us the city and country you're living in now. Thank you!

This is the same song you are singing to every other person, I am beginning to think that this is a robot.
My battery has a problem, what might be wrong, before I waste my transport to carlcare office. Ask me questions as a good customer care agent and not this spam messages.

Calcare pls my G9 is having charging issues instead of charging its discharging. I stay in owerri pls how do I get to a cal care center here in owerri and if owerri does not have a calcare center pls what dobi do, my tab is nearly 3monts old. Thanks

LadyFiona:
This is the same song you are singing to every other person, I am beginning to think that this is a robot.
My battery has a problem, what might be wrong, before I waste my transport to carlcare office. Ask me questions as a good customer care agent and not this spam messages.

Dear LadyFiona, this is not an auto reply or robot. Just for hardware problems, you need to take your phone to our service center and let our engineers check it, before we can figure out the exact problem of the phone and try to provide you with a solution. Maybe you can try to call and counsel with our local service center first before you go there. Thank you!

Hello Sophia,i currently have two phones due for collection at your awolowo road office but i can't find the papers which i am to present. What other option do i have?

Hi Sophia. I need a Tecno F7 battery replacement. I have been calling all your offices and they keep telling me they don't have. I have contacted Microstaton and Slots too. Still same. Does it mean there is no battery replacement for this phone?

bluehorizo:
Hi Sophia. I need a Tecno F7 battery replacement. I have been calling all your offices and they keep telling me they don't have. I have contacted Microstaton and Slots too. Still same. Does it mean there is no battery replacement for this phone?

Hello, we need to know your phone number, as well as city and state you are living in now. Please send your the information to our service e-mail: carlcare@service.com. So that we can transfer your information to our colleagues the check the details. Thank you!

i replied to your email.

Hi Sophia. I have called Yves times without number and my calls remain unanswered till this minute. Does that mean she is a robot or what?

CARLCARESOPHIA, PLS HOTLINE NUMBERS FOR 77 OPEBI ROAD IKJ NEVER GO THROUGH. WHAT IS THE MATTER?

Carlcaresophia:
Hello,everyone.The following are the address and hot line of our carlcare service center.If you phone users have something wrong with your mobile phones.You can contact our hotline or take your phone to our carlcare service center.Our colleague there will help you to solve the problem.Thank you!
No.77, Opebi Road, Ikeja , Lagos State , Nigeria +234 80022752273

Digital Square,2nd Floor,No.20,Obafemi Awolowo Way, Ikeja, Lagos State, Nigeria +234 9036003533
Abuja Saham Plaza,No.10 Alexandra Crescent,Wuse II,Abuja +234 8181176195

44B New Market Road Onitsha (1st floor) +234 8177250277

"2nd floor,NO-290 Aba Road, Port Harcourt,River State of Nigeria" +234 9099515582

NO.25,BEIRUT ROAD,KANO CONTACT +234 8096969680

G5/F6 Ya Ahmed House(3rd Floor).Ahmed Bello Way, Kaduna +234 9095724673

NO5/7 Isekhere Streen off Ibewe Road,Ring Road Benin City +234 8172951002

1205，Ahmodu Ojikutu Street, Off Bishop Oluwole Street, Victoria island, Lagos "+234 8066153123
"
Isolak Building,Queen Elizabeth Road,Ibadan,Oyo state,Nigeria +234 8172005296

Cdazzle:
CARLCARESOPHIA, PLS HOTLINE NUMBERS FOR 77 OPEBI ROAD IKJ NEVER GO THROUGH. WHAT IS THE MATTER?

you are so right... I hv tried almost all d numbers...its either switched off...not available... not existing ... or nt responding .. na wa ooo..

HOW MUCH WILL IT COST ME TO CHANGE MY Y4 BROKEN SCREEN

Cdazzle:
CARLCARESOPHIA, PLS HOTLINE NUMBERS FOR 77 OPEBI ROAD IKJ NEVER GO THROUGH. WHAT IS THE MATTER?

We are sorry for this kind of problem, please send your contact number to our service e-mail "service@carlcare.com", so that we can transfer your information to our colleague and contact you.Thank you!

beckytunde:

you are so right... I hv tried almost all d numbers...its either switched off...not available... not existing ... or nt responding .. na wa ooo..

We are sorry for this problem. Please send e-mail to "service@carlcare.com" and let us know your phone, city and state you are living in now, so that we can transfer your information to our colleagues. They will try to contact you ASAP. Thank you!

Sophia. I guess you deliberately choose to ignore me.

Pls am in enugu. My new tecno m6. Gets hot when am using it pls help me oooo

Please I need to repair my infinix hot charging port and the touch pad and what's the estimate

pls gurus help me i just bought my tecno m6 met the battery at 60% and used it then later charged it but now it gets really hot wen am using it and when it gets too hot it will not on till for like 10 sec. After sleep pls what should i do its really alarming God bless you thanks

pls gurus help me i just bought my tecno m6 met the battery at 60% and used it then later charged it but now it gets really hot wen am using it and when it gets too hot it will not on till for like 10 sec. After sleep pls what should i do its really alarming God bless you thanks

jmichlins:
Please I need to repair my infinix hot charging port and the touch pad and what's the estimate

Hi, about the charging port, touch pad and price of them, you can try to counsel with our local Carlcare Service Center, our colleagues there will try to check it for you. If you need us send your address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Carlcaresophia:

Hi, about the charging port, touch pad and price of them, you can try to counsel with our local Carlcare Service Center, our colleagues there will try to check it for you. If you need us send your address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

I live in nnewi anambra state