nurez305:
JideSM please I am kind of sad now, I went to your office to swap my sim that is working perfectly to nano sim and the lady told me everything is fine now that I can now use the sim, immediately my old micro sim stop working and I am expecting the nano sim they gave to me to start working as well. On getting home now, I inserted the sim to my phone and it Is more than 40minute now there is no network on the sim.... I have tried switching it off and on and it is still the samething...please what is going on becos the lady that did the sim swap for me told me it will start working immediately... please I am expecting a lot of important call now..

Kindly assist me.... the number is 07036509595

Hi nurez305, i sincerely apologize for the inconvenience. i'll contact you on this shortly. Regards

JideSM:


Hi nurez305, i sincerely apologize for the inconvenience. i'll contact you on this shortly. Regards

alright, thank you sir... still not having network up till now, I will be expecting you call

Good day Jide, pls deactivate 07036164931 from gadget care. Thanks

JideSM good evening, i made a recharge of #400 on my line this evening only for me to receive a message that #100 for Game+ weekly had been deducted the message included a stop to 2200 to cancel it which I sent. I felt the #100 was no big deal then I switched off and on my phone again only for me to find another deduction on my line for the same thing I just unsubscribe from. I didn't even subscribe to it in the first place but the first deduction didn't mean much as it might happen sometimes but then why the second, does that mean whenever I switch off and on my phone another #100 will be deducted? Please do something about this and a refund will be most appreciated. My number is 08106082475.

Enkaynwa:
Good day Jide, pls deactivate 07036164931 from gadget care. Thanks

The service has been deactivated as requested.

Richie0974:
JideSM good evening, i made a recharge of #400 on my line this evening only for me to receive a message that #100 for Game+ weekly had been deducted the message included a stop to 2200 to cancel it which I sent. I felt the #100 was no big deal then I switched off and on my phone again only for me to find another deduction on my line for the same thing I just unsubscribe from. I didn't even subscribe to it in the first place but the first deduction didn't mean much as it might happen sometimes but then why the second, does that mean whenever I switch off and on my phone another #100 will be deducted? Please do something about this and a refund will be most appreciated. My number is 08106082475.

I am sorry you experienced such issue. You have been refunded N100 back to your line for the deduction. Also there is a caller tune on your line, that is still active on your line pending your confirmation that you do not want such.

JideSM:


I am sorry you experienced such issue. You have been refunded N100 back to your line for the deduction. Also there is a caller tune on your line, that is still active on your line pending your confirmation that you do not want such.

Wow, You're doing a great job, thank you. I know about the caller tune, it's not a problem. I was skeptical about any refund in the first place but this has cleared the doubts. Gracias.

nurez305:
alright, thank you sir... still not having network up till now, I will be expecting you call

Hi Nurez, having checked your line, it shows you can make calls and MTN confirmed that the issue has been resolved seeing you were called. Once again i am sorry you had such experience

JideSM:


There is a service which is active on your line which has been deactivated. Also there is a Qrios service active on your line, but there was no charge for the service

Thanks boss

Hello JideSM.

I complained last week of #50 deductions on my phone. I just opened my phone around 4 pm today to see another cut in my credit.

Please kind help check my line. My number is o8io9293678.

Thanks.

Hey Jide... pls do you think it possible for an MTN sim only used for data hence without contacts and is without a SIM pack (cus I cant find it) to be swapped succesfuly? I inserted my sim haven bought a recharge card for it and it refused registering on the network showing a red "x" on the network bar... meanwhile it was perfect the previous day

Hello jide. I own a shop. And i will like to start mtn sim registration. Pls how do i go about it. Will i be buying the sims and also how is the payment done

Rufex07:
Hello JideSM.

I complained last week of #50 deductions on my phone. I just opened my phone around 4 pm today to see another cut in my credit.

Please kind help check my line. My number is o8io9293678.

Thanks.

Hi Rufex07, apologies for the inconvenience. I'd like you to confirm if you received any sms after the deduction. If yes, kindly state the content to enable me assist further. Regards

Kaslyni:
Hey Jide... pls do you think it possible for an MTN sim only used for data hence without contacts and is without a SIM pack (cus I cant find it) to be swapped succesfuly? I inserted my sim haven bought a recharge card for it and it refused registering on the network showing a red "x" on the network bar... meanwhile it was perfect the previous day

Hi Kaslyni, i'm truly sorry for the inconvenience. Actually, PUK is one of the requirements for a successful sim swap. However, i will appreciate if you can send the affected mobile number via PM to enable me check. Regards

ogajaki:
Hello jide. I own a shop. And i will like to start mtn sim registration. Pls how do i go about it. Will i be buying the sims and also how is the payment done

Hi ogajaki, i will advise you visit the nearest MTN Walk-in centre for further assistance. Regards

Hello JideSM, I observed I wasn't given 1.5gb Device bonus, when I subscribed for monthly data using *131*106#
I was just given 1.5gb (Main data) for 1k.

That's unusual, please explain.

Thanks

Hello JIDESM, anytime I subscribed for the night plan around 3 am , u guys will deduct the #25 and I won't be able to use the data at all.... Sometimes I will switch off my phone and on it but it's still the same thing.....This has happened like 4 times dis year....... Anytime I call d customer care they will tell me dat I was ae to use the data which I did not.........

JideSM:


Hi Kaslyni, i'm truly sorry for the inconvenience. Actually, PUK is one of the requirements for a successful sim swap. However, i will appreciate if you can send the affected mobile number via PM to enable me check. Regards

08062153564 thanks.

JideSM:


Hi Rufex07, apologies for the inconvenience. I'd like you to confirm if you received any sms after the deduction. If yes, kindly state the content to enable me assist further. Regards

The SMS states - The SMS sent was charged at #50.

The SMS doesn't save, it comes like a flash and leaves after few seconds.
Thanks.

Damayor12:
Hello JideSM, I observed I wasn't given 1.5gb Device bonus, when I subscribed for monthly data using *131*106#
I was just given 1.5gb (Main data) for 1k.

That's unusual, please explain.

Thanks

Hi Damayor12, so sorry that this happened. Please be informed that with effective from March 25th, the device bonus has been revised to 20% data bonus for 3 months. However, kindly send your mobile number via PM to enable me assist further. Regards

absky5:
Hello JIDESM, anytime I subscribed for the night plan around 3 am , u guys will deduct the #25 and I won't be able to use the data at all.... Sometimes I will switch off my phone and on it but it's still the same thing.....This has happened like 4 times dis year....... Anytime I call d customer care they will tell me dat I was ae to use the data which I did not.........

Hi absky5, apologies for the inconvenience. Please send your mobile number via PM to enable look into this. Regards

Kaslyni:
08062153564 thanks.

Hi Kaslyni, i've checked the line and it's ok on the system. You can try the sim with a different device. Regards

Rufex07:


The SMS states - The SMS sent was charged at #50.

The SMS doesn't save, it comes like a flash and leaves after few seconds.
Thanks.

Hi Rufex07, checks on your line revealed that you were billed N50 for Xtra time fee. Regards

JideSM:


Hi absky5, apologies for the inconvenience. Please send your mobile number via PM to enable look into this. Regards

I have done that

JideSM:


Hi Kaslyni, i've checked the line and it's ok on the system. You can try the sim with a different device. Regards

Thanks for your effort bro... seeing my SIM appears OK on your system I think I should mention that I noticed a crack on the chip which I believe makes the SIM unable to work hence my first question about the posibiaility of succesfuly swapping it.

JideSM:


Hi Rufex07, checks on your line revealed that you were billed N50 for Xtra time fee. Regards

The Extra time fee was borrowed. Please if you check closely there are other deductions that involved #50.

Also if I have any subscription that is on, kindly help unsubscribe it.
Thanks.

Hello... I got a new phone(xiaomi redmi note 4x) and I can't use it to browse
I have over 1gig in the sim and it browses on other phones except my new phone...I need immediate assistance

JideSM.... My browsing is very slow and i just subbed this evening.... What's wrong

Emmydrizzy:
Hello... I got a new phone(xiaomi redmi note 4x) and I can't use it to browse
I have over 1gig in the sim and it browses on other phones except my new phone...I need immediate assistance

Hi Emmydrizzy, so sorry to hear this. Kindly send your mobile number via PM to enable me assist. Regards

Rapsowdee01:
JideSM.... My browsing is very slow and i just subbed this evening.... What's wrong

Hi Rapsowdee01, i sincerely apologize for this experience. Kindly send your mobile number and device type via PM to enable me look into. Regards