Bros I need ur help I subscribe for the #1000 subscription per month on 27/3/2018 before d end of d day I discovered that my mb has finished. trying to call d 180 to know what happened no option to speak with a person. my no. is 07037677532

JideSM:


I've sent you an email, kindly check and reply

.. Thank you.

JideSM:


Hi Alore, Yes you can now do sim swap by proxy. You will be required to provide a sworn affidavit, passport-photograph and Valid means of Identification of the owner. Regards

Thanks so much!

enema22:
Bros I need ur help I subscribe for the #1000 subscription per month on 27/3/2018 before d end of d day I discovered that my mb has finished. trying to call d 180 to know what happened no option to speak with a person. my no. is 07037677532

Hi enema22, so sorry for the inconvenience. Checks on your line show that you activated 1.5GB data plan @ 26/03/2018 11:28:20 and was exhausted @ 27/03/2018 14:10:21.

JideSM:


Hi enema22, so sorry for the inconvenience. Checks on your line show that you activated 1.5GB data plan @ 26/03/2018 11:28:20 and was exhausted @ 27/03/2018 14:10:21.

kilode? Una no dey fear God @ MTN? 1500 just got burnt like that in just over 24 hrs. What did he download? Was about subscribing now but wouldn't after stumbling on this. Lots of people have been complaining even before this and that's the reason I switched in the first place. We can't be subcribing for a month only to exhaust in 2days. Work on this then we may decide to change our mind.

ybalogs:
kilode? Una no dey fear God @ MTN? 1500 just got burnt like that in just over 24 hrs. What did he download? Was about subscribing now but wouldn't after stumbling on this. Lots of people have been complaining even before this and that's the reason I switched in the first place. We can't be subcribing for a month only to exhaust in 2days. Work on this then we may decide to change our mind.

I'll contact you shortly.

GOOD DAY PLEASE, IVE BEEN NOTICING FOR A WHILE NOW, THAT WHEN I BROWSE MY CALL CREDIT IS BEING DEDUCTED INSTEAD OF MY DATA BUNDLE. SAME IS HAPPENING NOW AGAIN, SUBSCRIBED TO A MONTHLY PLAN OF 2K THIS MORNING, FIRST MY BONUS IS BEING SAPPED, THEN THEY WOULD CONTINUE WITH MY CREDIT BALANCE. PLEASE WHAT'S THE SOLUTION TO THIS. its quite annoying[color=#006600][/color]

JideSM:


I'll contact you shortly.

I bought a new phone and new sim as an alternative, On the phones pack, there was the 6 month mtn double data offer, so i did subscribed for a week and I was given just 20% bonus.... Like WTF is wrong.... If it's 20%bonus..then it should be so on the pack and not lies all over... Please help me rectify this....my num 08107732819

dayoseun70:
GOOD DAY PLEASE, IVE BEEN NOTICING FOR A WHILE NOW, THAT WHEN I BROWSE MY CALL CREDIT IS BEING DEDUCTED INSTEAD OF MY DATA BUNDLE. SAME IS HAPPENING NOW AGAIN, SUBSCRIBED TO A MONTHLY PLAN OF 2K THIS MORNING, FIRST MY BONUS IS BEING SAPPED, THEN THEY WOULD CONTINUE WITH MY CREDIT BALANCE. PLEASE WHAT'S THE SOLUTION TO THIS. its quite annoying[color=#006600][/color]

Hi dayoseun70, so sorry for the inconvenience. Please be informed that the Beta talk bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first billed from the Beta talk bonus airtime. Let me know if you need more clarification

dewhaley:

I bought a new phone and new sim as an alternative, On the phones pack, there was the 6 month mtn double data offer, so i did subscribed for a week and I was given just 20% bonus.... Like WTF is wrong.... If it's 20%bonus..then it should be so on the pack and not lies all over... Please help me rectify this....my num 08107732819

Hi dewhaley, apologies for the inconvenience caused by this. Kindly note that MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. You can visit https://mtnonline.com/kpalasa-faqs for more details.

JideSM:



Hi dewhaley, apologies for the inconvenience caused by this. Kindly note that MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. You can visit https://mtnonline.com/kpalasa-faqs for more details.

It wasn't a smartphone upgrade...it was a 'new phone' and 100% bonus offer is what is supposed to be given...please do something about this... I bought tge line for the offer specifically... I would have done otherwise though

dewhaley:

It wasn't a smartphone upgrade...it was a 'new phone' and 100% bonus offer is what is supposed to be given...please do something about this... I bought tge line for the offer specifically... I would have done otherwise though

Hi dewhaley, it's also called Kpalasa offer. You are given 20% data bonus and not 100% data bonus. Please check the link i sent to you for details of the offer

Good morning Mr. Jidesm. I received a message from MTN that I have been unsubscribed from my N-POWER DATA. This is the first time I will be experiencing this. I have been calling customer care but it seems they don't have an answer to it. Pls kindly help. Thanks.

JideSM:



Hi dewhaley, it's also called Kpalasa offer. You are given 20% data bonus and not 100% data bonus. Please check the link i sent to you for details of the offer

Ok Noted..... Guess the 100% bonus has been called off

arewaseye:
Good morning Mr. Jidesm. I received a message from MTN that I have been unsubscribed from my N-POWER DATA. This is the first time I will be experiencing this. I have been calling customer care but it seems they don't have an answer to it. Pls kindly help. Thanks.

Hi arewaseye, so sorry for the inconvenience. Please provide the affected mobile number via Email message to enable me run a check.

JideSM:


Hi arewaseye, so sorry for the inconvenience. Please provide the affected mobile number via Email message to enable me run a check.

09062152847 this is the number. Could not send it via Email due to technical errors. Thanks

arewaseye:
09062152847 this is the number. Could not send it via Email due to technical errors. Thanks

Checks on your line show browsing activities.

I want to migrate to mtn yafun yafun kindly help with the code

In between, it's safe to say this thread as been consistent for 5years... Wow! I just stumbled on this. Weldone to all the MTN agents.

pls enough

yettymuse:
I want to migrate to mtn yafun yafun kindly help with the code

In between, it's safe to say this thread as been consistent for 5years... Wow! I just stumbled on this. Weldone to all the MTN agents.

Hi yettymuse, glad to have you on this thread. Please note that MTN YafunYafun SIM offer is a special tariff plan that allows New MTN customers enjoy the following benefits after registering and activating a new SIM. You check this link: https://mtnonline.com/yafunyafunbonus for more details

juininho:
pls,I can't browse with my goodybag data,no WhatsApp,no Facebook .I can't even browse with my airtime at 3/ per mb.what's wrong? No is 09039347198.pls rectify.this has been happening for weeks and I've wasted enough

Hi juininho, i'm truly sorry for the inability to browse. Checks on your line show that you have exhausted the Facebook data bundle and currently you are having 49.38MB data balance on WhatsApp. To browse with airtime, kindly send Reset to 131 or dial *131*200 then restart your device.

JideSM:


Hi yettymuse, glad to have you on this thread. Please note that MTN YafunYafun SIM offer is a special tariff plan that allows New MTN customers enjoy the following benefits after registering and activating a new SIM. You check this link: https://mtnonline.com/yafunyafunbonus for more details

looks like one cannot migrate to this tariff

yettymuse:
looks like one cannot migrate to this tariff

The tariff is basically for New MTN customers after registering and activating a new SIM

I subscribed to a YouTube package of #150 for 1hour, MTN deducted my money ,sent me a confirmation mention yet didn't give give me anything for YouTube.

JideSM:


The tariff is basically for New MTN customers after registering and activating a new SIM

Thank you and Weldone for your good job

Y'ello, please share the affected phone number via private message for review. Any inconvenience is regretted.

dahdah:
I subscribed to a YouTube package of #150 for 1hour, MTN deducted my money ,sent me a confirmation mention yet didn't give give me anything for YouTube.

Hello,

Pls how do I buy data on My MTN Mifi...
Buying 50gb which is 20k

I just started using my MTN sim again after about 6 months. I subscribe to Data of #1,200 for 30 days. Since then, I have not been able to browse. I also tried calling Customer care on 180 but I cant reach them. Kindly help

JideSM:


I'll contact you shortly.

I'm having the same issue. .I have wasted more than 8000 within 2 months cos of this glitch. .I bought #2000 data just yesterday only for me to receive an alert this morning that I have just 500mb remaining. what rubbish..I will port to Etisalat by next week if nothing is done,and I mean it.

08106949571

LolaO:
Hello,

Pls how do I buy data on My MTN Mifi...
Buying 50gb which is 20k

Hi LolaO,

kindly download the Huawei Hilink app from google play store or Apple store and install the app on your phone device. After the installation, you will be required to log in with your username and password.

Your default username is admin and password is also admin.

You can change the password after logging in.

Once your log in, you can now click on the sms icon to enable you purchase the 50Gb data plan.

can't I use my bonus credit to buy data

Damysa:
I just started using my MTN sim again after about 6 months. I subscribe to Data of #1,200 for 30 days. Since then, I have not been able to browse. I also tried calling Customer care on 180 but I cant reach them. Kindly help

Hi Damysa, i'm truly sorry for the inconvenience. Please send your mobile number, device type and error message via Email message to enable me assist. Regards