subtlemee:
What is Nipost?

mavinc4u:


Which email?

sirlop:

I narrated what happened. But Nobody replied from their end. There is an email address on their website. The only thing I haven't done is to call the Sri Lanka post people.

mavinc4u:


Which of their emails?

sirlop:
Please mods move this to Front page..

I have been buying stuffs on eBay since 2012. The first time I decided to sell was last year. I posted my 64gb iPhone 6 on eBay. I actually posted it as auction and the highest bidder bought it @ 420 USD.The buyer happened to come from Sri Lanka.

I was asked to ship the phone to Sri Lanka after the money entered my PayPal account. I used NIPOST first class mail to ship the phone Sri Lanka on the 14th of November 2016 and I was provided with a tracking number of which I gave to the buyer.After some weeks, my money became available.

I posted another Iphone 6. I was surprised when the buyer from Sri Lanka opened a dispute claiming he hasn't received the device. I tried but the tracking details showed its in Colombo.

The buyer escalated the case and they refunded him and debited my account. I went to NIPOST and they told me its not their fault that the iPhone had left the shores of Nigeria. They later agreed to send a mail on my behalf of which they did.

They even copied me and since then I haven't gotten any reply from both parties. Anytime I meet them, they sound so non chalant.

Please who has experienced such before? If I don't meet NIPOST, who else do I meet cos they were the ones that sent my parcel.

Please what do I do? They have my money as well as my IPhone. I am tired of calling them. Your suggestions here will be highly appreciated.

I attached screen shots of tracking numbers here.

Uchihaitaci:

WHY DIDNT YOU USE DHL? IN 2017? YOU USED NIPOST? SMHHHH

sirlop:

pmg@slpost.Ik

mavinc4u:


You can also try info@slpost.lk or check under contact us page for a form to fill, call or fax via online fax. Just use all the medium and am sure someone will reply you.

oribi:


that is because u don't know..u don't pay for any item below 500grams and once u state that they know your enlightened about the postal system

djgreenland:
Is this Santa Ozonsi?

sirlop:
Please mods move this to Front page..

I have been buying stuffs on eBay since 2012. The first time I decided to sell was last year. I posted my 64gb iPhone 6 on eBay. I actually posted it as auction and the highest bidder bought it @ 420 USD.The buyer happened to come from Sri Lanka.

I was asked to ship the phone to Sri Lanka after the money entered my PayPal account. I used NIPOST first class mail to ship the phone Sri Lanka on the 14th of November 2016 and I was provided with a tracking number of which I gave to the buyer.After some weeks, my money became available.

I posted another Iphone 6. I was surprised when the buyer from Sri Lanka opened a dispute claiming he hasn't received the device. I tried but the tracking details showed its in Colombo.

The buyer escalated the case and they refunded him and debited my account. I went to NIPOST and they told me its not their fault that the iPhone had left the shores of Nigeria. They later agreed to send a mail on my behalf of which they did.

They even copied me and since then I haven't gotten any reply from both parties. Anytime I meet them, they sound so non chalant.

Please who has experienced such before? If I don't meet NIPOST, who else do I meet cos they were the ones that sent my parcel.

Please what do I do? They have my money as well as my IPhone. I am tired of calling them. Your suggestions here will be highly appreciated.

I attached screen shots of tracking numbers here.

ejikeme:



I had a chat with Paypal on twitter about this. if you are on twitter, I can tag you in the chat.....

Sammig1:
And why did you not use DHL, the worldwide leader in logistics? It is Better to use reliable logistics company than a cheaper one especially as PayPal is involved. DHL would have delivered promptly and you get your funds intact. Next time open a business account with DHL for cheaper freight cost and credit facilities. please use DHL. If you need assistance on how to go about it, do let me know.

sirlop:
Yes I am. Pls do..thanks

ejikeme:


your twitter id?

BeardedTraveler:


How accurate is this please? Cos I was charged for an item that weighs 465grams

ejikeme:

what??

djgreenland:
Your moniker looks familiar, I have a relative with dah name.

sirlop:
After sending mails to no avail, I decided to write the postmaster general and they finally replied...Below is their reply:


Nipost's Response:

Dear Emeka

This is to acknowledge receipt of your letter to the PMG / CEO of a missing
parcel that you sent to Sri Lanka on the 14/11/2016.
I wish to assure you that your letter is receiving attention as we are
working towards the resolution of the issue with our counterpart at the SRI
LANKA Post. If by the end of the month of June 2017 we fail to hear from
the country of destination; we will have no option than to act accordingly,
that is to indemnify you at the expense of the destination country.

With Regards
IDU S. B
Manager Customer Service

My reminder:

Dear Nipost,
I haven't heard anything on this case. The month of June has passed and we are now in the month of July. Am worried cos my parcel has been missing since last year.
Please help sort this out.
Kind regards
Agomuoh Alexander Emeka.

Nipost's Reply

The Manager (Customer service)
Please receive below a mail from an esteem customer.
Do communicate the update as the timeframe given to SrilankaPost has
clearly expired and we can no longer keep our customer waiting
indefinitely.

OYEWOLE IDRIS
FOR:PMG/CEO

Nipost's Last Response:

Dear Alexander ,
as part of of our inquiry on your registered item with
tracking number rr050990308ng posted on 16/11/2016 to Sri Lanka , we will
appreciate it if you can send us your full name and address the content of
the item including office of posting as requested by our partner in SL.
best regards.
prince.
I am still waiting for their refund.

jaydee87:
i believe they will treat it as advised by their md. but have you heard from the slpost. its might be a case from their end.

sirlop:

Those ones don't respond to their mails. Nipost said they've established communication with them. Just waiting for them sha.

jaydee87:
any response

sirlop:
After sending mails to no avail, I decided to write the postmaster general and they finally replied...Below is their reply:


Nipost's Response:

Dear Emeka

This is to acknowledge receipt of your letter to the PMG / CEO of a missing
parcel that you sent to Sri Lanka on the 14/11/2016.
I wish to assure you that your letter is receiving attention as we are
working towards the resolution of the issue with our counterpart at the SRI
LANKA Post. If by the end of the month of June 2017 we fail to hear from
the country of destination; we will have no option than to act accordingly,
that is to indemnify you at the expense of the destination country.

With Regards
IDU S. B
Manager Customer Service

My reminder:

Dear Nipost,
I haven't heard anything on this case. The month of June has passed and we are now in the month of July. Am worried cos my parcel has been missing since last year.
Please help sort this out.
Kind regards
Agomuoh Alexander Emeka.

Nipost's Reply

The Manager (Customer service)
Please receive below a mail from an esteem customer.
Do communicate the update as the timeframe given to SrilankaPost has
clearly expired and we can no longer keep our customer waiting
indefinitely.

OYEWOLE IDRIS
FOR:PMG/CEO

Nipost's Last Response:

Dear Alexander ,
as part of of our inquiry on your registered item with
tracking number rr050990308ng posted on 16/11/2016 to Sri Lanka , we will
appreciate it if you can send us your full name and address the content of
the item including office of posting as requested by our partner in SL.
best regards.
prince.
I am still waiting for their refund.