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 Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 6:08pm On Jul 18, 2023 |
It's another meaningful week. A week for you to add value. This week's letter: Smart Work The biggest loan customer of the branch was bent on contesting the interest charge on her loan. Her loan ran into hundreds of millions. The statements were printed, running into hundreds of pages. The loan officer of the branch had his tabulating machine. He was bewildered with the enormous task. He said to himself, “The earlier I begin the better.” In the branch was a young man in his early twenties. Barely six months with the bank. After two days, of watching the loan officer slug it out without making good progress, he offered to do the calculations, using Ms. Excel. The loan officer had his doubt, but finally allowed him. What he accomplished in fifteen minutes was more than what the loan officer had accomplished in two days. The loan officer cross checked the figure for accuracy, and it was 100% accurate. Gladly and willingly, he allowed him continue with the task. The young man became a key figure in the interest charge contest between the customer’s auditors and the bank officials. He was pulled out from the teller cubicle, into the loan department. When it was shifted to the regional level, he was among the team selected by the regional manager to do the numbers at the regional level. And for days he reported at the regional office. He was also present during the reconciliation session between the regional manager and the customer’s auditors. In all it was exerting, yet exciting. During a period of three weeks, he had to report at 7:30am and sometimes closed as late as 9:00pm. Often, working through numbers with just an hour break in-between. When it progressed to a Bank’s Executive Director’s office. He was also among the team that did the presentation. On the day of the presentation at the ED’s level the presentations started by 9:00am and ended around 9:15pm. With just 30 minutes break in-between. At the end of the day, the Bank’ was in the right. The young man loved working with numbers. The regional manager was a goal getter, who never rests till she is through. The team that worked on the facility contest from the regional office, especially the young man and regional manager had a high dose of the achievement competence. I was that young man. Do have a Productive Week. |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 9:10am On Jul 10, 2023 |
It's a Purposeful week. Another week for you to add value as an Efficient Executive. This week's EI Moment by a HR Professional: A KEY INGREDIENT TO SUCCESS. Hilary said, “Ken that’s it. That’s it. I am out.” Gently, Ken looked at him, a smile on his lips. “I am not joking this time around. I am done.” Ken replied, “Off and on, you spent three years on this software. Before commencing, you did your market survey. You were absolutely certain it will fill a need in the market. You went without sleep, spending long nights, because you had a full time job-“ Hilary interrupted, “Yes, yes, yes, I do know I do know. And I never knew medical directors were so daft to understand the immense impact this software can have on the health sector.” Ken asked, “How many medial directors?” “Twenty one.” Ken laughed. He laughed so hard that he had to bend over. Hilary asked, “What’s funny?” “Just twenty one medical directors rejected your product and you are giving up.” “Ah ah, isn’t that enough. Such a masterpiece, should any of them even reject it by the way.” “My dear Hill, you need a training in the art of persistence. Go learn from Bill Gates, who pitched Microsoft to 1,200 Investors. 900 said No. 300 showed some interest. Only 85 people actually did anything. 30 took a serious look. And 11 made him his first multi-million dollars." Ken continued, "Yesterday, we were told: Have a good education, learn technical skills and you are certain of financial success. "Today, we realize that success takes more than good certificates and technical expertise. "We realize there is another kind of skill needed to survive, how much more to thrive. "Today we know we need qualities such as resilience, optimism, initiative, adaptability, influence, etc. "More and more persons at work are giving attention to such qualities. Hilary, when would you give it your systematic, consistent attention? When?" #EIMomentsbyaHRProfessional |
| Literature / Re: Observation Of An Intentional Victor by Anjinsan: 5:14pm On Jul 08, 2023 |
The Uber driver said, "See big man. E still dey sleep by this time." Segun looked at the Uber guy and smiled. Earlier, he had gone to the house of his friend to pick up some work tools. And because his friend came out sleepy eyed from the gate of a big house, the uber concluded he must be a big man. Segun smiled again. If only the Uber guy knew that his friend was waking up late because four days in a row, he was hustling for thirteen hours straight. If only the Uber guy knew that even on getting home, his friend had to relieve his wife in taking care of his mother who wasn't in a position to cater for her basics. If only the Uber guy understood, that he may be traveling soon for another health issue. This time involving a surgery for one of his kids. If only the Uber guy understood that his income for some time isn't what it used to be. Barely enough to handle the basics of his family. He is even praying for a significant break through to enable him handle the child's surgery. If only the Uber guy understands that his friend is of a rare breed. A rare breed who don't wear problems on their face, like most persons do. A rare breed who regularly retain their peace, even in challenges. If only he knew of those few occasions when his friend seemed overwhelmed, and sought for a good listener (not adviser) in a friend and business partner like Segun. If only... As they continued the ride, the Uber guy said, "Since 6am, I don dey hustle. Poor man dey struggle o." Segun replied, "Every one dey struggle. Big man struggles to maintain his economic status or even go higher. Poor man struggles for the basics." The Uber guy nodded. Segun continued, "It's like building a house, the poor man still dey foundation level. Big man don comot for foundation. His building is already visible. The Uber guy added, "Foundation? The poor man is still clearing the bush." Segun laughed. The Uber guy continued, "It's just for us to contented." Segun sighed, then replied, "Contentment is good. Yet contentment doesn't say we should stop making effort. "Contentment means being free from anxiety as you put in the effort to better your lot." The Uber guy nodded. He nodded severally like one that got the gist of the last sentence. #ObservationofanIntentionalVictor 1 Like |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 6:43am On Jul 03, 2023 |
It's a Productive week. A week for you to add value as an Efficient Executive. This week's letter to You: UTILIZE OPPORTUNITY. “What fragrance do you use?” She asked the Doctor. "Fragrance?" the Doctor replied, puzzled. “Yes, Fragrance, you know perfumes." “None," the Doctor said. This was her second consultation with her new cardiologist. And she is deeply convinced the Doctor should be given the opportunity to benefit from her perfume brands. And yes, he did benefit. His total purchase in two weeks was in higher five digits. The lady displayed initiative. Initiative a competence under Self- Management. One distinguishing trait among those with this competence is this: they are ready, ever ready to utilize opportunities. This lady saw her Cardiologist as a potential customer, and she acted on that opportunity. The satisfaction isn’t mainly in the result, but not allowing that opportunity slip by. How often do you allow opportunities slip by to make the life of your line manager easier? How often do you allow opportunities slip by to grow the bottom line of your organization? How often do you allow opportunities slip by to cut costs for the company? How often do you allow opportunities slip by to add economic value to others? How often? #EIMomentsbyaHRProfessional |
| Literature / Re: Observation Of An Intentional Victor by Anjinsan: 12:48pm On Jul 02, 2023 |
"Daughter, this is your first consignment." "Son, and here is your first consignment." She said as she gave the packages to her children. The children are undergraduates. They were on their way back to their respective institutions. She, their mum is a trader. For the last fifteen years, she nurtured a successful perfume business. As the kids prepared for another semester, she had a talk with them. The summary of the discussion: 50% of your pocket money will be given to you in perfumes and body sprays (at cost price). Three weeks later she checked on them to know how far they have gone. The daughter replied, "Mum it's moving. This is a brilliant idea. In fact I will make much more than the 50% of my pocket money. I need to replenish my stock. It's nearly finished." The son replied, "Mum, it's still there. I'm creating a brand. I am still designing the logo. And thinking about a business name. I want to also open a website, then social media handles for the products... She replied, "Oga Brander. Those can come later. First, test the waters." The son replied, "Mum, branding is important." She replied, "Of course it is. Yet, first things first. Your sister's consignment is nearly finished." He replied, "How?" #ObservationofanIntentionalVictor |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 9:23am On Jun 26, 2023 |
It's a Productive week. A week for you to add value as an Efficient Executive. This week's EI moments by a HR Professional: Influence. Basically, influence arouses an appropriate emotion in the other person. The appropriate emotion needed for the task at hand. It can be: respect for authority, enthusiasm for a new project, calmness during a tight deadline, controlled anger over an injustice. Empathy – sensing what another is feeling – is vital in exercising influence. If you don’t understand your colleague, manager, subordinate, etc, how will you know how best to influence them in attaining the organization’s goals. Note, manipulating isn’t same with influencing. Manipulating is Machiavellian. Influence is an EI competence, it is noble. Organizational manipulators are after their personal interest. Organizational influencers are primarily after the organization’s interest. Manipulators worship those above them, and treat their subordinates with disdain or with fake sweetness. Those adept at influence highly regard those above them, and are humane to their subordinates. Those good at manipulations thrive in organizations that are more power oriented. Those good at the emotional competence of influence thrive in organizations that are achievement oriented. According to Daniel Goleman, people good at influence: Are skilled at winning people over. Fine tune presentations to appeal to the listener. Use complex strategies like indirect influence, to build consensus and support. Orchestrate dramatic events to effectively make a point. #EImomentsbyaHRProfessional. |
| Literature / Re: Observation Of An Intentional Victor by Anjinsan: 1:44am On Jun 25, 2023 |
Subsidy removal. Floating dollar. Policies the Government says will boost the economy. Will it positively affect the man on the street? Time will tell. For now the man on the street is adding one plus one to keep body and soul together. More and more mini shops keep opening in Nmeri's area. The lady who runs a dry-cleaning business on the major road moved it to a side street. Then converted the initial dry-cleaning shop to a food stuff shop. Always smiling. Always greeting. No wonder more and more persons are now patronizing her mini Mart. Despite more than ten such shops within a tiny radius. Same multiplications have also affected the POS businesses. Yet, there is this particular one on Nmeri's area. The POS owner, always respectful, honest, and thankful after transacting with a customer. Those in need of the service will skip tens before his, just to patronize him. Excellent Service is important during these times. Service with a smile. Service with courtesy. Service with integrity. #ObservationofanIntentionalVictor |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 2:48am On Jun 19, 2023 |
Another week to add value. This week's letter to an Efficient Executive: FINEST FINANCE MANAGER One of my ex-employers, had a finance manager who initially had no finance or related formal education. Now this isn’t a small company. It’s a company that have formed service partnership with the likes of schlumberger and baker huges. It’s company that have rendered engineering and manpower services to the likes of Shell, Agip, Transocean, Total, just to name a few. The MD for reasons best known to him believed this staff can hold that position and deliver. He believed that his experience and analytical skills was enough for him to perform cognitively well on the job. And deliver he did. Year after year, back to back. One thing I also observed during my years with the employer (which the MD may have also seen) is the staff’s fine interpersonal skills. He handled a lot of calls and in-person meetings from employees, contractors, clients, regulatory bodies. In all these, much more often than not, at the end of a conversation you know someone heard you. You felt heard. At heart, he understood others. In person he is good at negotiating and resolving disagreements. I was privileged to observe this closely, our job roles crossed paths. He also possessed a high dose of achievement (an EI competence under Self-management). Not just in meeting departmental goals, also in expanding his knowledge of corporate finance. And as a Finance manager, he knew when to be firm. One of such episodes was letting his best technical staff off the job. Why? Reoccurring insubordination. This was affecting the morale of his department. I will get into the details of this (even if you are the best tech guy, a company can still call it quits) on another post. From this, we are reminded that the higher one climbs in a company the more he needs to practice EI social competencies. The manager has enough foot soldiers who can handle the technicalities of a job. So his work now becomes less technical, and well, well, more managerial as his title depicts. #EImomentsbyaHRProfessional. |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 8:49pm On Jun 14, 2023 |
It's a Beautiful Day This week's letter to an Efficient Executive: Achievement Driven Proprietor: He always wore two piece smart simple linen. Usually white or sky blue colours. He was the most visible school proprietor in that part of Lagos. He was known as the Director. An embodiment of passion in making sure his school delivers the best. Passion is what the *mixed model of emotional intelligence refers to as achievement competence. This EQ competence falls under the 2nd quadrant – Self Management. The Director’s achievement competence was admirable, but his self-control (another competence in same quadrant) was not. May be he knew this, and sought for Headmasters/Principals to compensate for this Achilles heel. As a student in the primary arm of the school, I still remember the face of our cool headed Head Master. Who usually cleaned up, after Director’s dramas. As a teacher in the secondary arm, I observed the principal effectively took charge. Such that we saw less and less of the Director. Persons with a high dose of the emotional competencies of: achievement, initiative, and influence are a blessing to any organization. They are blessings, if they can only express these competencies appropriately. And to do so appropriately, the competence of self-control should always guide these other competencies. If not such individuals may regularly come across as brutal, uncaring, or manipulative. Uncontrolled Power is a vice. Controlled Power is a Virtue. #EmotionalintelligenceMomentsbyaHRProfessional |
| Literature / Re: Observation Of An Intentional Victor by Anjinsan: 8:33pm On Jun 09, 2023 |
It was an interview session with a company. One competence on Segun's CV was honesty. An interviewer asked, "Are you sure you are honest?" Segun answered, "Yes." Next he asked, "You work in a bank, right?" Segun nodded. He asked, "It's a work day. To attend this interview, you would have lied." Segun answered, "My supervisor knows I am here." He continued, "Really? Okay give me your supervisor's number so I can ascertain." Immediately, Segun brought out his phone to give him the number...He stopped Segun with the words, "It's okay. I believe you." And that was the end of the interview. After a few weeks, Segun was called for the next stage of their recruitment process. By then he was undergoing an onboarding exercise with a new employer. ============================= Honesty, even in little thing remains the best policy. It's a moral/spiritual value. Values are key. The more scarce a value becomes, the more precious it becomes. #ObservationofanIntentionalVictor. |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 8:15pm On Jun 04, 2023 |
It's a Beautiful week. A beautiful week to add value. This week's AffEx Letter to a Smart Business Owner: Separate Self from Business. “I spent five million naira last month sponsoring Samuel’s trip to the U.S for his post graduate studies. Two months ago I made the highest contribution towards our grandfather’s expensive burial. Vincent, I have spent enough within three months. I can’t sponsor your law school.” Stephen said to his brother Vincent. Vincent replied, “Yes brother I know you have tried. But you know others can’t help as much as you can. In fact they will tell me till they earn salary. And when the salary is received, they will say one or two other things and give what they can. "For example Brother Michael said he borrowed money from his company to complete his house, thus when they take back the monthly loan repayment, the left over is not even enough to maintain his family’s standard of living. "Sister Justina said she borrowed money to buy her latest car. At the end of the month, the bank takes back part of their principal and interest before giving her the left over. Which she says is not even enough for her personal upkeep. "So you see brother, thank God you are the one into business o,” “So because I’m into business does it mean I must crumble the business to satisfy everybody?” Stephen thought to himself. l Stephen doesn’t have to crumble the business. All he has to do is separate himself from his business. Pay himself a salary/commission based on revenue or profit. And when he has to draw from the business above his salary and expected commission for the month, be disciplined to record it as a loan. Deductible from his salary and commission over a period of time. Doing this over a period of time, he will realize that the millions in his bank account or the goods stores isn’t his, but his business. Know Your Number - Grow Your Business. Affordable Excellence Services. Do have a Productive week. |
| Literature / Observation Of An Intentional Victor by Anjinsan: 2:17pm On Jun 02, 2023 |
He said, "See o, during the inauguration of Kano's new Governor, the roof of the podium collapsed. He was fortunate to survive." Not bothering to look at his phone, she replied, "No be that one e dey me. Na to calculate the cost of these goods." After a few minutes, he spoke to her again, "Dem say NNPC go sell fuel for =N= 500. That means say oda filling station go sell for =N= 700 be that." Visibly angry (because this one will affect her), she replied, " Which kine thing be that. Na so them won..." In less than one minute she said all she wanted to. (because even if it affects her, she can't legally influence the outcome.) Immediately, she stood up from the bench (Perhaps to avoid another bombshell from the informant of doom). She brought out the goods she bought and continued with her calculations. He continued on his phone, his hands scrolling up, and occasionally squinting his eyes as he read something. She called out to him, "Director, abeg come help me calculate this thing, e be like say I dey do mistake." He stood up, even as he walked towards her direction, his eyes was still on the phone. ============================= Attention! Time! Attention! Time! What we all have in common, but use differently. The internet and trending topics have made it so easy for our time and attention to be consumed subtly, day in and day out. Why do most persons habitually give attention to all manner of news? Are they aware that such isn't good for one's health? Watch what an expert says about this: https://www.youtube.com/watch?v=wG54fZJUD2k Can we incrementally grow in knowing what should consume our time and what shouldn't? The internet, will you use it to better your life or waste your time, your life? Observation of an Intentional Victor 1 Like |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 2:16pm On Jun 02, 2023 |
He said, "See o, during the inauguration of Kano's new Governor, the roof of the podium collapsed. He was fortunate to survive." Not bothering to look at his phone, she replied, "No be that one e dey me. Na to calculate the cost of these goods." After a few minutes, he spoke to her again, "Dem say NNPC go sell fuel for =N= 500. That means say oda filling station go sell for =N= 700 be that." Visibly angry (because this one will affect her), she replied, " Which kine thing be that. Na so them won..." In less than one minute she said all she wanted to. (because even if it affects her, she can't legally influence the outcome.) Immediately, she stood up from the bench (Perhaps to avoid another bombshell from the informant of doom). She brought out the goods she bought and continued with her calculations. He continued on his phone, his hands scrolling up, and occasionally squinting his eyes as he read something. She called out to him, "Director, abeg come help me calculate this thing, e be like say I dey do mistake." He stood up, even as he walked towards her direction, his eyes was still on the phone. ============================= Attention! Time! Attention! Time! What we all have in common, but use differently. The internet and trending topics have made it so easy for our time and attention to be consumed subtly, day in and day out. Why do most persons habitually give attention to all manner of news? Are they aware that such isn't good for one's health? Watch what an expert says about this: https://www.youtube.com/watch?v=wG54fZJUD2k Can we incrementally grow in knowing what should consume our time and what shouldn't? The internet, will you use it to better your life or waste your time, your life? Observations of an Intentional Victor N.B. This is the last post on this thread. Another thread for this will be opened. The new thread name is: Observation of an Intentional Victor. |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 1:14pm On May 29, 2023 |
It's a Beautiful Week. A beautiful week for you to add value. This week's EI Moments by a HR Professional is entitled: INITIATIVE MADE THE DIFFERENCE. “Sir, it isn’t fair. I came to this company before Tunde. And now we are at same level, receiving same salary. It isn’t just right.” Kola complained. The Manager replied, “You have a point Kola. I will look into it. For now, I need a paint brush. Kindly go over to the paint shop across and get the price." Glad that his manager will look into the issue, Kola stepped out. He returned after some minutes and said, “The man said I should ask you the type you want?” “Oh! That’s right. I forgot to tell you the type. Please hold on.” The manager reached out for the intercom, “Tunde, please I need a paint brush. Go to the shop across, and ask the price for one.” Tunde returned after some minutes, “Sir, they have different categories of paint brushes.” Bringing out a paper from his pocket, Tunde continued, “This paper contains the items under each of the categories and their prices.” “Oh! That’s great Tunde, thanks.” Tunde smiled, as he replied, “You welcome sir. I also took some pictures.” “This will do Tunde. I will go through and make a choice. Thanks once more, you can return to your office.” Kola was alone with the manager. “So Kola, we can now address your complaint.” “It has been addressed sir. Thanks for the lesson. I will work on my weakness. Please, permission to leave sir.” The manager nodded and Kola returned to his office. ============================= Tunde displayed the EI competence of initiative, under the Self-management quadrant. Kola’s lack of initiative was one major factor that have kept him from handling weightier responsibilities. Among other things, Initiative entails foresight. It means acting before being forced to. Acting to prevent danger or before others will catch up. When an individual is always directed to do this or that during an assignment, such an individual lacks initiative, especially when working under a non-micromanager. Do have a Productive week. #eimomentsbyahrprofessional. |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 5:55pm On May 26, 2023 |
Finally, Nmeri and his dad arrived at the home of the oldest man in the village - their second investigation so far. They were ushered into his room. He was eating. Well along in years. In his 90s. Still fit enough to lift the spoon from the plate to his mouth. His son, interrupting his meals said, "Nna, some persons need your take on something." Nmeri's dad replied, "Allow him finish. Food is king." When it seems he was through, in less than three minutes, he would go back to the food. During the interval, the oldest man carried on a conversation. Not with the visitors. He was hallucinating. After thirty minutes of waiting, it was clear to both Nmeri and his dad, that the oldest man's knowledge and wisdom, have gradually crossed over to senility. They addressed his son, in the presence of the oldest man, asking for some guidance concerning an issue that falls under the jurisdiction of that village. The son spoke in favour of the issue, saying Nmeri and his dad can proceed. They thanked him and left. Nmeri and his dad decided to seek the counsel of the second oldest man. Nmeri's dad introduced himself. The second oldest man greeted him in his (Nmeri's dad) village greeting. This showed he recognized Nmeri's dad. And that was where the recognition ended. They presented same issue to him. He couldn't grasp the matter. They repeated themselves severally, still he couldn't grasp the matter. His son stepped in. And gave an answer based on where he knows the villagers stood on matters like that. He was told what the son of the oldest man said. He shrugged his shoulders, saying it boils down to the family. Yet generally, this is where his village stands on matters like this. His verdict, was different from what the son of the oldest man said. Nmeri and his dad were in a cross road. They have heard from three persons. One strongly against. One strongly for. One in-between. If only, they could hear directly from these oldest men. The custodians of knowledge. In Nmeri's hometown, the oldest man is the head of government. He may be adviced by others, especially other elders, yet he makes the final decision. A system of government that may be called - absolute gerontocracy. Even the titled chiefs, are subject to the oldest man. Some oldest men are still mentally alert. Some, as in the case of this village, have either lost it or gradually losing it. For these ones, whom senility have sipped in, how effective will their tenure be? For any who comes in contact with them, it is apparent that such old ones aren't in charge any longer. They are figure heads. #observation of an everyday guy. |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 5:43pm On May 25, 2023 |
Wedding. A joyous occasion that brings loved ones together. Stephen sister's wedding took place in their hometown. The first loved one that checked into Stephen's family home was a child hood friend of Stephen's mother. Whom Stephen's dad fondly refer to as A.U. for they are namesakes Stephen was the first to see her as she entered the sitting room. In an instant, seeing her brought back memories of Stephen's time at Christ the King College (C.K.C.), Onitsha. Stephen met her for the first time through his mum. Due to Stephen's juvenile delinquency, his mum travelled from Lagos to Onitsha. She had a session with the Maths teacher. A soft spoken intelligent lady. The Maths teacher told Stephen's mum, "Your son was the best maths student in Jss. 1. "If you know what you gave your son, when he gained admission, please go and give it back to him." Stephen's mum always remembers those last words. Stephen was then in Jss. 3. That's how A U. came into the picture. Stephen's mum contacted her. She lived in Fegge, Onitsha. Then, she took Stephen like a son. Ah! What fond memories her presence brought back to Stephen. The weekends in her marital home. Her sweet 'Ofe Aku.' Her loving motherly nature. Her long sermons, with her piercing voice and eyes, as she contributed to goading Stephen back to the path of discipline. #Observation of an Everyday Guy |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 6:48pm On May 24, 2023 |
It's a Beautiful week. This week's EI letter to an Efficient Executive: Backed by Science "Brume, your wife told me to come over and speak to you. Is it true that for five weeks now, you are still dazed? Such that she has to persuade you to bath, shave, and eat. Is it true that all you do is curse your last employer or just stare at the ceiling? Brume are you going nuts?" Blankly, Brume looked at Tobi his best friend. "Tobi I still can't believe it. I was just promoted. A month later, the sack letter. They said, what's even that their reason again? But financially they are doing well. Abi na my village people?" Tobi stood up, with his hands behind his back. "Brume my friend, I understand it would have made sense to you if the company is not doing well. Yet there is zero job guarantee even when a company is doing well." "Tobi I was loyal, a team player, good certifications. I did my job well, very well. So why me?" "Brume, you should be loyal to a company - yes. And don't expect returned loyalty. You should work as a team - yes. And develop yourself to work alone. To move on if need be. "Brume, times are changing. All you have and did are good. In our father's days, that will keep you in a company till you choose to spend more time with your grand children." "That's it Tobi. What changed? "Technology, globalization, higher demands. We need qualities to enable us thrive, even survive in such times. "Tobi, what qualities?" "Qualities such as: foresight, adpatability, resilience. " Oh! Tobi, you come again with this your emotional intelligence (EQ) stuff." "Brume, these qualities are not the possesions of EQ. Some call it soft skills, character, personality, etc, depending on the backgroud of the individual. "And Tobi our HR guy calls it: "Emotional Intelligence." Brume chipped in. Tobi smiled, sat down and continued: "The main addition of EQ, is providing the scientific data. And effectively systematizing the applications of these qualities. The data proves that successful people in any field have a high dose of emotional intelligence. Now, more persons in career and business are giving due attention to this. My friend, how about you? " #eimomentsbyahrprofessional |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 1:24pm On May 15, 2023 |
It's a beautiful week. A beautiful week for you to add value as an Efficient Executive. This week's EI letter: INEVITABLE STRESS In our work world, stress is inevitable. From the cleaner to the MD. In fact, the higher one goes, the hotter it becomes. The best we can do is manage it effectively. Manage it on and off work. The MD, taking intermittent vacations to US, UK, or… that’s one of his coping strategy for managing the hectic work pace. The manager hanging out with the boys every Friday, that’s one of his stress recovery process. How about yours? To thrive at work, you need a stress management technique. Look at the information you are daily bombarded with. That’s enough stress on its own. Open your email on a typical work day, and there are messages from everywhere and anywhere. Most of them with the emergency acronym: ASAP. You are on one thing, three or four more beckons your urgent attention. Jumping from task to task without prior notice. Aside from multiplying stress, exercises like these don’t teach the mind to focus. Rather the mind is receiving a harmful training in distraction 101. How much worse, when we jump to the less relevant stuff. Example, mindlessly passing time on social media. Mindless scrolling through facebook, tiktok, etc makes the mind more inattentive. The attention span gradually resembles that of a gold fish. At work, this has contributed to poor listening ability, and poor performances. To ascertain if this has also affected you, ask yourself, “Can I read a book for one straight hour without giving up, or my mind frequently going on and off?” Don’t just answer verbally, practically carry out this exercise this evening or on a weekend? Pick a subject that interests you. Hardcopy. Get some pebbles or cards. Set your timer. Anytime your mind wanders off the page, count with a pebble or card. Don’t be amazed at the result. #eimomentsbyahrprofessional |
| Business / Ingenious Fraud by Anjinsan: 8:53pm On May 12, 2023 |
This sales girl. Very churchy sales girl. Gradually, she built trust with the business owner and the outsourced Accountant. At a point, her second was dismissed, and for six months she was the only inhouse staff. Transfer transactions was between the business owner and her sales rep. They supply the information to her, she confirms the alert. During the fifth month, the outsourced Accountant and Business owner agreed that the former should get involved in the transfer checks. The Accountant sent the previous week transfer figures from the book to the business owner. The business owner did not get an alert of =N= 1,500. Though it was in the sales record, as a transfer transaction. The sales girl was asked. And she said the customer's bank transfer was having issues. So the goods wasn't sold. She forgot to cancel it from the records. The Accountant did a quick snap check, everything was okay. He was assured. Because he believed that this churcy sales girl, who plays only gospel music, and can cabash for Africa, will not dent her integrity of over three years, with this business. Intuitively, he requested for the bank statement of the business owner for the previous two months. Systematically, the Accountant checked the transfer transactions. Things weren't adding up. He requested for the bank statement for the last eight months and noticed that since this cabashing sales rep, worked alone, =N= 135,500, could not be accounted for. How did she do it? Through the transfer transactions. Because the Accountant's scope didn't include internal checks for transfers, she utilized that loophole. On the transactions she wants to steal, when a customer pays cash for that transaction, she puts in under transfer. In the report sent to the business owner she will put that transaction under cash. The business owner won't be bothered, because she didn't get the alert. And the report sent to her has it as cash. When the Accountant comes in weekly, and checks cash, it is okay, because that cash transaction was fraudulently put under transfer in the sales record. Usually, such fraudulent reporting was inserted as the last transaction of the day. The business owner and Accountant were alarmed at such ingenious fraud. After stock count at the end of March, 2023, they called her attention to the inconsistencies between the report sent to the business owner and the sales record. They started with the latest month. As they progressed, she got the drift. And broke down crying. Talking about her sick dad, her brother's shop that got burnt etc. Values! Easy to profess that we are this or that. When the chips are down, how many persons can live by their values? Her guarantor was called in. The money was repaid. And she was dismissed. #observations of an everyday guy. NB: Weekly (Fridays or Saturdays), #observation of an everyday guy is posted on the Literature forum. It's usually my experience or that of others I know. It involves subjects on Business, Values, Health, etc. |
| Religion / The Cabashing Sales Girl by Anjinsan: 8:46pm On May 12, 2023 |
This sales girl. Very churchy sales girl. Gradually, she built trust with the business owner and the outsourced Accountant. At a point, her second was dismissed, and for six months she was the only inhouse staff. Transfer transactions was between the business owner and her sales rep. They supply the information to her, she confirms the alert. During the fifth month, the outsourced Accountant and Business owner agreed that the former should get involved in the transfer checks. The Accountant sent the previous week transfer figures from the book to the business owner. The business owner did not get an alert of =N= 1,500. Though it was in the sales record, as a transfer transaction. The sales girl was asked. And she said the customer's bank transfer was having issues. So the goods wasn't sold. She forgot to cancel it from the records. The Accountant did a quick snap check, everything was okay. He was assured. Because he believed that this churcy sales girl, who plays only gospel music, and can cabash for Africa, will not dent her integrity of over three years, with this business. Intuitively, he requested for the bank statement of the business owner for the previous two months. Systematically, the Accountant checked the transfer transactions. Things weren't adding up. He requested for the bank statement for the last eight months and noticed that since this cabashing sales rep, worked alone, =N= 135,500, could not be accounted for. How did she do it? Through the transfer transactions. Because the Accountant's scope didn't include internal checks for transfers, she utilized that loophole. On the transactions she wants to steal, when a customer pays cash for that transaction, she puts in under transfer. In the report sent to the business owner she will put that transaction under cash. The business owner won't be bothered, because she didn't get the alert. And the report sent to her has it as cash. When the Accountant comes in weekly, and checks cash, it is okay, because that cash transaction was fraudulently put under transfer in the sales record. Usually, such fraudulent reporting was inserted as the last transaction of the day. The business owner and Accountant were alarmed at such ingenious fraud. After stock count at the end of March, 2023, they called her attention to the inconsistencies between the report sent to the business owner and the sales record. They started with the latest month. As they progressed, she got the drift. And broke down crying. Talking about her sick dad, her brother's shop that got burnt etc. Values! Easy to profess that we are this or that. When the chips are down, how many persons can live by their values? Her guarantor was called in. The money was repaid. And she was dismissed. #observations of an everyday guy. NB: Weekly (Fridays or Saturdays), Observation of an everyday guy is posted on the Literature forum. It's usually my experience or that of others I know. It involves subjects on Business, Values, Health, etc. 2 Likes |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 8:42pm On May 12, 2023 |
This sales girl. Very churchy sales girl. Gradually, she built trust with the business owner and the outsourced Accountant. At a point, her second was dismissed, and for six months she was the only inhouse staff. Transfer transactions was between the business owner and her sales rep. They supply the information to her, she confirms the alert. During the fifth month, the outsourced Accountant and Business owner agreed that the former should get involved in the transfer checks. The Accountant sent the previous week transfer figures from the book to the business owner. The business owner did not get an alert of =N= 1,500. Though it was in the sales record, as a transfer transaction. The sales girl was asked. And she said the customer's bank transfer was having issues. So the goods wasn't sold. She forgot to cancel it from the records. The Accountant did a quick snap check, everything was okay. He was assured. Because he believed that this churcy sales girl, who plays only gospel music, and can cabash for Africa, will not dent her integrity of over three years, with this business. Intuitively, he requested for the bank statement of the business owner for the previous two months. Systematically, the Accountant checked the transfer transactions. Things weren't adding up. He requested for the bank statement for the last eight months and noticed that since this cabashing sales rep, worked alone, =N= 135,500, could not be accounted for. How did she do it? Through the transfer transactions. Because the Accountant's scope didn't include internal checks for transfers, she utilized that loophole. On the transactions she wants to steal, when a customer pays cash for that transaction, she puts in under transfer. In the report sent to the business owner she will put that transaction under cash. The business owner won't be bothered, because she didn't get the alert. And the report sent to her has it as cash. When the Accountant comes in weekly, and checks cash, it is okay, because that cash transaction was fraudulently put under transfer in the sales record. Usually, such fraudulent reporting was inserted as the last transaction of the day. The business owner and Accountant were alarmed at such ingenious fraud. After stock count at the end of March, 2023, they called her attention to the inconsistencies between the report sent to the business owner and the sales record. They started with the latest month. As they progressed, she got the drift. And broke down crying. Talking about her sick dad, her brother's shop that got burnt etc. Values! Easy to profess that we are this or that. When the chips are down, how many persons can live by their values? Her guarantor was called in. The money was repaid. And she was dismissed. #observations of an everyday guy. |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 11:53pm On May 07, 2023 |
Flee or Freeze. She slotted in her card, her transaction was declined, but her account was debited. The POS attendant explained to her… she didn’t take it in well. She froze. The lady I saw smiling some minutes ago, panicked. Her once youthful face, aged within one minute. “Madam,” I said, “No doubt =N= 12,000 is money, yet the invisible side effects of what you are putting yourself, won’t it cost you more than =N=12,000?” Instead of an insult for not minding my own business, she started calming down. I suggested she take some deep breaths. Smiling she complied halfheartedly. During the fourth or so breath-in she received an alert on her phone. Her face naturally became radiant again, even before she opened her mouth, I knew. Our emotional frequency during routine things is the same frequency we carry at work. Flee or freeze isn’t the best approach to tasks. First, tasks done under such emotional radar, doesn’t yield the best result. Second, when such response becomes a habit, our immune system weakens. With this, the person becomes an easy prey to germs and diseases. Calmness is a better response. An ancient writer rightly posited, that such calmness is life to the fleshly organism. |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 1:55am On May 05, 2023 |
Victoria came out from a quiet place of prayer. A quiet place she utilizes for meditative prayers. Immediately, a slim unkempt looking young man approached her. "Please I am hungry. I have not eaten," he said. Victoria looked at him warmly, and replied, "I haven't eaten also." "Anything," he continued. "You can buy the food for me there," He said, pointing at a kiosk. Victoria took another look at him. His feet dirty and dusty. His sandals wornout like that of the Gibeonites in Joshua's day. She led the way, as they headed to the kiosk. "Please give him bread =N= 200," she spoke to the kiosk lady. "Please change the bread to coke and that," he said. Pointing to a fish roll. He brought out fifty naira. The attendant gave him a fish roll and a small bottle of sprite. "Please I need coke," he objected. "No small coke, only big one." Victoria, told her to get it. She returned his =N=50. Then paid =N= 300 for the snack and cook he took. "Thank you. Thank you. God bless you." He kept repeating, till Victoria was out of earshot. #Observation of an Everyday Guy. |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 2:18am On May 02, 2023 |
It's a beautiful week. This week's EI Moments by a HR Professional: Influence versus Manipulation Basically, influence arouses an appropriate emotion in the other person. The appropriate emotion needed for the task at hand. It can be: respect for authority, enthusiasm for a new project, calmness during a tight deadline, controlled anger over an injustice. Empathy – sensing what another is feeling – is vital in exercising influence. If you don’t understand your colleague, manager, subordinate, etc, how will you know how best to influence them to attain organizational goals? Note, manipulating isn’t same with influencing. Manipulating is Machiavellian. Influence is an EI competence. It is noble. Organizational manipulators are after their personal interest. Organizational influencers are primarily after the organization’s interest. Manipulators worship those above them, and treat their subordinates with disdain or with fake sweetness. Those adept at influence, highly regard those above them, and are humane to their subordinates. Those good at manipulations thrive in organizations that are more power oriented. Those good at the emotional competence of influence thrive in organizations that are achievement oriented. According to Daniel Goleman, people good at influence: Are skilled at winning people over. Fine tune presentations to appeal to the listener. Use complex strategies like indirect influence, to build consensus and support. Orchestrate dramatic events to effectively make a point. Do have a Productive week. #eimomentsbyahrprofessional. |
| Family / Observation Of An Everyday Guy: Wifey Clears Account. by Anjinsan: 2:03pm On Apr 29, 2023 |
He sat next to me. This man in his 60s. Wearing a faded black suit, white shirt, as he clutched two wornout files. He said over the phone, "I am on my way. We have twenty minutes more." He listened then continued, "Ah, you are at Haliburton...." After the call, he said, "You trained a girl in school. Married her, made her a signatory in your company. "She bought assets in her father's name with your money. Now she said she doesn't want to marry again. "She cleared all the funds in the business. Even the contract you haven't executed for Haliburton, she cleared the mobilization money they paid. "What are you going to Haliburton to do? "Didn't you make her a signatory to the account? "You can't read and write. Your can't interpret business documents. When they say you people should go to school. "When they say you should be literate and enlightened. "You refuse. Thinking money is everything. "Oya now, e don set." I wondered who the old lawyer was talking to. Since he was next to me, I chipped in. "She abused the trust." The Lawyer continued, "What can we do? We called the lady, pleading for some sort of division of assets. And she said: "Over my dead body. If he wants to go to court, we will meet in court. Those assets where acquired legitimately." #Observation of an Everyday Guy Weekly Observation of an Everyday Guy is shared on the Literature forum. It touches real life experiences cutting across: money, relationships, etc |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 1:52pm On Apr 29, 2023 |
He sat next to Nmeri. This man in his 60s. Wearing a faded black suit, white shirt, as he clutched two wornout files. He said over the phone, "I am on my way. We have twenty minutes more." He listened then continued, "Ah, you are at Haliburton...." After the call, he said, "You trained a girl in school. Married her, made her a signatory in your company. "She bought assets in her father's name with your money. Now she said she doesn't want to marry again. "She cleared all the funds in the business. Even the contract you haven't executed for Haliburton, she cleared the mobilization money they paid. "What are you going to Haliburton to do? "Didn't you make her a signatory to the account? "You can't read and write. Your can't interpret business documents. When they say you people should go to school. "When they say you should be literate and enlightened. "You refuse. Thinking money is everything. "Oya now, e don set." Nmeri wondered who the old lawyer was talking to. Since he was next to him he chipped in. "She abused the trust." The Lawyer continued, "What can we do? We called the lady, pleading for some sort of division of assets. And she said: "Over my dead body. If he wants to go to court, we will meet in court. Those assets where acquired legitimately." #Observation of an Everyday Guy |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 9:53am On Apr 29, 2023 |
He persisted. And I shared with him one of my unpublished works on anxiety. We spent about two hours going through the practical few pages. When he saw any exercise that involved God, he jumped it. Even the word God, was jumped. When we were through with the study, overall he appreciated the work. Perhaps because of the God factor, he said: "I don't believe in what I don't understand. Example, Jesus turning water into wine, how does one explain it?" "Same way people turn one chemical into another. "In the case of turning water into wine, everything was invisible and so fast to the human eyes." I posited. "How?" He asked. "Check up the word miracle in the dictionary?" I replied. After some resistance, he did. "What make miracles possible?" he asked. "Faith," I answered. "Explain Faith?" he asked. "It's best possessed, than explained," I answered "You see what I mean," he said, "I can't believe in what I don't understand. In what can't be explained." "Bible events give us some explanation," I replied. "Take the bible out. I no longer believe it," he said. Then continued, "Take crop rotation, it can be explained as...." Imagining I have never heard any Agric. word in my life, I asked: "What do you mean by crop?" "Beans, Maize," he answered. "Explain why beans is known as beans and maize is known as maize, why not vice-versa?" I asked. He said a sentence or two but gave up, knowing it was futile. I continued, "Even though the illiterate farmer doesn't understand how crop rotation works, he uses it. "Because of the results. He knows it works.That's enough for him. "Before science could explain how or why it works, people have used crop rotation or mixed farming. For them it works, that's enough. "Same thing with faith, many evidences are there to prove it works," I said. Standing up with hands akimbo he said: "There is no God. That's the truth." "Your truth, not mine," I replied. "No, that's the general truth." he repeated emphatically. "Looking at you is enough evidence to tell me there is God." I replied. "How?" he asked. "Look at this chair, this table. It was created wasn't it?" "Yes," he replied. "So if something as simple as this needs to be created by someone. Then how much more something as complex as you?" I said. "There is an intelligent designer and he is God." "I am telling you there is no God," he continued. "I am, therefore there is." I said. "The wars..." "So when two children fight that's enough proof they don't have a biological father?" I asked. "He is Almighty they say, so why doesn't he stop it? I didn't reply him. Why should I? All I'm to say biblically about God's other qualities, working in tandem with his quality of power, he was taught. "Spinoza doesn't believe in a God," he said. Really? The Baruch Spinoza I know? Let's go to the internet. He refused. Just continued talking. Standing up I said, "You can't bamboozle me with philosophy and science. State the facts, because I know a little bit of philosophy and science too." "Well, Spinoza inferred it in his Book: God, Man, and Ethics." Stepping out, I asked, "Really? "Yes. His unofficial work. Back then they can't really say somethings directly, he said it indirectly..." As I walked out, I was just thinking: "So you can infer and believe through a 16th century writing that there isn't God. "Yet you no longer consider a book that have survived more than 1,500 years. A book which states directly there is God." #observationofaneverydayguy# |
| Career / Re: Emotional Intelligence Moments By A HR Professional by Anjinsan: 2:00pm On Apr 24, 2023 |
BUILDING A LOYAL TEAM Some years ago. During a company training program. We were told to go around and tell each person, his strengths and weaknesses. One of the management staff in the company told me my strength. Then it took him a while on my weakness. Finally he said, “Victor, you are too loyal to your departmental manager.” Too loyal, I kept repeating to myself. What does it mean to be too loyal? Afterwards, I told myself, "no matter what it means, my line manager deserves my loyalty." Not just his job title, he earned it on the following three counts: 1) Adaptability: During my first week, I approached him on his management style. In lay man’s parlance I told him about Douglas McGregor theory of motivation. Theory X and Y. And told him, "to get the best out of me, manage me like a Y." He listened. He didn’t argue. Most importantly, he adapted. He treated me like a Y. And I kept my word. Going extra miles for him and the department. 2) Developing others: He played a key role in my professional development. He took me to my first ever Chartered Institute of Personnel Management (CIPM) meeting. He encouraged me to become a certified associate of the institute. 3) Building Bonds: He brought me into his home, introduced me to his family. The first game of scrabble I had in this city was at his place. When I got married, he was among the company’s representatives who travelled all the way to Delta for my white wedding. Few months after my wedding, together with his wife and daughter, he took my wife and I out on a picnic. All expenses was paid by him. Hence we see, he beautifully utilized the EI competencies of Adaptability (Under Self Control), Developing others (under Relationship Management), Building Bonds (Under Relationship Management). Therefore, I gave him (in extension the company) not just my mind on the job, but also my heart. That’s what fine exhibitions of EI competencies can do. It makes others go extra mile for you. They become too loyal. 2 Likes |
| Literature / Re: Observation Of An Everyday Guy by Anjinsan: 8:23pm On Apr 21, 2023 |
Last week was a very busy week for Segun. From Sunday to Friday, morning till night. A busy week adding value to others online and offline Saturday, he also opened a laptop. The flesh resisted, it needed a break. The spirit was willing, for the week's tasks had to be closed out. Time is precious. He worked till the laptop battery went flat. No energy to start a generator. Segun continued on his phone, till the phone too went flat. He took his usual fifteen minutes nap. Got up, it was 4:45pm. Those God placed under his custody, were either out or sleeping. He dressed up casually, and stepped out. He had two destinations in mind: 1) The noisy bar on the major road with loud music, and satelite TV everywhere. 2) The quiet bar off the major street. A section has an open space, with palm and pine trees, flowers and green grass. His mood wasn't ready for noise. He went to the quiet bar. He took a position under the clear blue sky. The palm of his feet careasing the lush green grass beneath. Oh! So soft, and therapeutic in itself. He felt lighter and more relaxed as the grass sent ripples of bliss through his feet into his entire body. He closed his eyes for a few minutes and enjoyed the moment. He made an order for a malt drink and goat pepper soup. On the next table a man was with his wife and three other male companions. Lovely to see his wife with him. He was relating to the others how he and his wife can finish a bottle of spirit in the comfort of their home. The things men boast about ehnn.. Segun's order came. The peppery soup was ideal for this cool weather. As he sank into his chair enjoying the last piece of goat meat, he had the sound of hip hop music. The D.J. was around, he has to add value to earn some income for his wants and needs. Slow jamz would have been more preferable for this cool evening. Segun looked up, the stars, have replaced the blue sky. He stood up, it was time to go home. |
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