₦airaland Forum

brijibs:
To be clear, the functionality you're describing is something we've had suggested to us. and I believe it's in development. We're very focused on building the best product in the space, but we still have to prioritise new features. To reiterate, you're looking for the ability to highlight multiple accounts and see the top metrics for all highlighted accounts. Is that right?

Vikkoh:
Please who can help me with the full text of: "To be clear, the functionality describing the something...".. Who can help me complete it please??
Please quote me please..

nwafresh:
When you do HLC calls, you'll do more of crying than laughing. Menh!! Poverty dy everywhere I swear to God. I was on a call that I almost cried for the woman. Her daughter had an operation, she lost her 8 months pregnancy as she was climbing up and down the hospital stairs. Her husband left her because he was unable to provide for the family. That call touched my bone marrow as she was just crying all through the call . Well, it was a 5 Sha

Estringx:
For those who are still new to Qa. Don't worry about your ratings yet. Because I'm pretty sure it's because you are still new. Trust me, when I started I hardly hear what those white guys say. I detest using "the release button". So I would prefer to have mis-heards than letting it go. I've had countless of 1s and 2s ratings. Whenever I get a 3, I dance my ass out . But that's way gone now. I can easily hear what they say with my cheap ear piece and still come back having a 5. The only trick is consistency and persistency. You will want to get tired, a time will come that you will wail and log out of Qa. After working on a call for hours and you were rated 2, which is $0. Here comes the re-do courtesy but to no avail, you got a 2 again... Don't worry, just keep doing it and you will see a result. The goal is not to hear what they are saying but to [i]enjoy their conversations. Laugh and smile on a call [/i]and you will find it easier to finish a call in a very short time...
Cheers.

nwafresh:
Lol... Oya go and make me proud.

10thangel:
Good day everyone.
I have tried taking my test but clip 3 has been showing even with the refreshing that I have been doing since 2 days. I have read the thread from page 1-70 and could not find script to clip 3. I don'y want to fail the test. Can someone please help me with the script for clip 3?

Thank you.

PattyMike:
.

As in e dey do me like say make I just knock your head. .....Did you try to link the Africard and it didn't work? Nah linking small pass. Go and get the africard, put money on it and link. Forget what PayPal is writing there. Upon as everybody dey talk talk talk.

Mekanus:
If a customer or rep calls out an email address by spelling the alphabets, and maybe numbers in some cases. Should I still write the email address in full after I've written it the way it was spelled out?

Prinss:
I observed this couple of days ago. QA world have become overly strict with ratings especially for calls $2, $3 up

tpben:
Chai!!
I've been doing all these wrongly.
Thanks a million times.
But sir, some words especially names and some sentences are not always clear.
This gives me headache to decipher what was said.

Is it earphone? How do I improve on that?

Your answer is a classic.

Copied already.

Thanks a lot.

samsard:
I use a laptop. (I use to use my phone)
A cheap Samsung earpiece, costs just 500 and which is probably knockoff.
If a sentence isn't clear? Probably listen further into the call and it'd become clearer as you get the context. Or use Google.
Just Chrome browser, FX sound, and Grammarly plus Ginger for grammar check.
There are no shortcuts like using apps to get AI transcripts.
Tips? Google terms, phrases, places, zip codes etc to understand the context. Capitalize all proper nouns and brand properly (iPhone, not Iphone, MasterCard, not Mastercard, etc.
Sometimes you have to take a break from a call to let your brain process.
Make shorter statements. Qa hates long statements that look like endlessness.

tpben:
Thank you sir for your assistance.
Please how does one handle these below

When a REP. Is talking and the customer talks in between while the REP. Continues talking?

If the customer's speech is in response to a direct question, transcribe it, and continue with the rep. Otherwise, ignore the customer and continue with the rep.

Can one delete timestamp or leave it blank?

Leave it blank. Either way, it doesn't matter, so long as all what is being said is transcribed.

If a statement was made in a timestamp but completed in the next timestamp, how does one write it?
Should it be written on the first timestamp, or all sentences carried over to the proceeding timestamp where the statement was completed?

Transcribe the statement starting from the first timestamp and continue in the preceding timestamps. I said 'continue', meaning, in the preceding timestamps, you don't have to begin with a capital letter, except where necessary.

How does one use ellipses correctly?

A speaker trails off, and continues with another line of speech; when a speaker is interrupted. i.e.
Customer: I was thinking of booking... Anyway, what is the benefit of purchasing battery for my system?
OR
Rep: I think this cruise is ideal for a family vacation, as it affords you the...
Customer: What's the duration of the cruise and how much is it?

Notice in the above examples, there's no space between the last spoken word and the ellipses.
I picked a call last night and noticed the previous transcriber left a space between the last spoken word and the ellipses. That is wrong.
Thanks in anticipation.

I have been having 1 as my rating.

Estringx:
I need to learn that as well. Though I have a 40 minutes call, unrated. Can't wait to get a 5

samsard:
I use a laptop. (I use to use my phone)
A cheap Samsung earpiece, costs just 500 and which is probably knockoff.
If a sentence isn't clear? Probably listen further into the call and it'd become clearer as you get the context. Or use Google.
Just Chrome browser, FX sound, and Grammarly plus Ginger for grammar check.
There are no shortcuts like using apps to get AI transcripts.
Tips? Google terms, phrases, places, zip codes etc to understand the context. Capitalize all proper nouns and brand properly (iPhone, not Iphone, MasterCard, not Mastercard, etc.
Sometimes you have to take a break from a call to let your brain process.
Make shorter statements. Qa hates long statements that look like endlessness.

Samxie:
Abeg na. I try not to ask too many questions here. This is the second question I've ever asked on this thread.

Please someone should help me out on this.

PattyMike:
.

Kai this old layout lol. Una wey dey use am dey try seriously. The new one is really easy and convenient.

samsard:
Abeg do if there's a good deal.

samsard:
If you get any North Star you can't do, just DM me.

Prenom:
Jijital el strike, 5-6.

Prenom:
.

viktor88:
I saw you have entered the domain thread, you should ask for refund for that time you bought, if you have any question and domain you can ask me but I will not be active online till Saturday.

Call/whatsup .

berbs:
What about now? What's the rate

abbey19877:
bros please what's the right setting when purchasing on namesilo. picture attached

ikhalyfah:
Good idea

mesmer:
At least you are courteous enough to make your point clear. Thanks, Sir.
I won't join him in a show of shame.. He should keep displaying his stupidity by insulting people to make a point.

kayusdguy:
Has anyone been able to pick calls this week?

hausadreturn:
Out and about.
And the past few weeks, I must confess... I've been like you, tbh.

I'm looking for that intrinsic spark to fire again. I won't get it this week sha.