₦airaland Forum

They have asked me to give them 24-48 working hours to get back to me

I just got a reply from Konga on Twitter this morning. Let's see how it goes. My demand remains, refund or exchange as I'm still unable to use the generator just 2 weeks after purchase.

I'm trying to get their attention but there's been no response so far. Pleas house, educate me: is a customer not entitled to a refund or replacement when they get a defective product from seller in Nigeria?

If I knew I'd have stuck with Sumec Firman. The last one I used served for more than 5 years and is still functional.

ITEC came into the market making a lot of noise and so much hype, but it turns out to be...well, just noise.

warrenweste:
Sorry about that been using the ITEC 2.8 KVA manual variant and it has been flawless for over 8 months now, you got a defective one have you tried mailing them at help@konga.com they Answer and sort things faster there

Thanks for your response but I've sent them an email and yet to get any reply. I'll try again

On 14th of February, I went to Konga Warehouse in Owerri and purchased an electric start ITEC GH3500 at the rate of N140000.

I tried to insist for the generator to be tested but I was assured it was fully functional with no issues. I took the generator home, and it was running normal. After a few days of use the generator stopped working, with no warnings or signs. I was shocked and took it back to the warehouse.

They brought a technician who worked on it and got it working again but the technician gave me a caveat that the generator was defective and I had to change a major engine component. I was taken aback more, then pressing further, the Konga staff asked me to take it home and observe it, few days later it happened again, but because it was on a weekend, I had to wait till Monday 28th of February to take it back to Konga warehouse.

The staff there brought another technician and he still did the superficial fixing and they asked me to go. I decided to give them a benefit of the doubt one last time. But alas, today is 2nd and it has stopped working again. I'm enraged, frustrated at the level of stress and disappointment I have been subjected to just two weeks after buying this generator from Konga, especially during this period of power failure and fuel scarcity, with the attendant blistering heat, then I get an additional neglect and frustration from Konga selling defective generators?

This is the height of irresponsibility and it's made worse when the Konga staff has refused to even do something serious and change this defective product for me even thought I have a valid 1 year warranty and this is just two weeks after purchase. I'm writing this as a notice because I will stop at nothing until this generator is replaced and I will have to tell everybody reading this to beware of iTEC generators, they're fake, substandard and has no respect for consumers. I will talk to my lawyer to know if there's anything I can do legally for the discomfort iTEC, Zinox and Konga has caused me.

I have reached out to the Consumer Protection Council and providing them with information on this because I won't take this lying down.

EDIT:
This issue has been settled. They approved for me to return the generator and pick another one. But I decided to return it, add money and then take Thermocool Tec Hustler4000ES generator. Difference of N30,000.

I'm okay now

Bantu10:
Wise fool. Always making useless senseless comments

That guy is irredeemable

Freebands01:
Apple laptop MacBook Air 2017 for sale 270k and negotiable . No single issue. Quote me or send a mail for deal. Location is abule egba

Is it still available ?

Is it still available ?

I saw this

Lol

Badsatan:
Ipob miscreants are in pains cause of this news!

God bless PMB

God bless Nigeria!

We will treat them in a Language they understand!

Raw materials from Aba and Lagos. The people you're mocking follow make an possible

joyandfaith:
Many e.g HP, Internet, Microsoft, iPhones etc. Not only US, her allies will also punish us. Ask Abacha.
Nnpc is not functioning now because most expatriates maintaining the refineries left the country after US sanction during abacha regime.

You even forgot that the Android OS which powers up to 70% of all mobile devices in Nigeria is owned by Google, a US company

Okay. Okay right now I'm really confused

Cholls:
My brother this is one of the faces the country's cabals

You are very right

Not even one positive comment. It is finished!

After the announcement of four states and the FCT, Muhammadu Buhari of APC is in the lead with 1,317,976 votes. PDP's Atiku Abubakar has polled 1,173,437 votes in the collated states.

Massive



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See tweets and reactions

Tuesday, January 29, 2019: FG cautions representatives of foreign governments from interfering in Nigeria's internal affairs.


Thursday, January 31, 2019: Governors from Niger Republic join partisan political campaign in Nigeria.

H.E @GovUmarGanduje with his deputy H.E Dr Nasiru Gawuna, His former Dep H.E Prof Hafiz Abubakar, Minister of Interior Abdurrahman Dambazau & that of Water Resources Kazaure, Governors of Zinder and Maradi from Niger Republic, & others getting ready to receive @MBuhari #PMBinKano

https://twitter.com/dawisu/status/1090906331417063424?s=19

See photos and reactions below

lawrence35:
The market always drops towards celebrations,
Reason is...

More people are selling than buying.... I learnt that the hard way in 2008.



Start Dropshipping from AliExpress for huge profit.
See my signature
click here to chat and get Christmas deals and discount.

So who's buying the ones that are being sold?

Lol. Nnamdi Kanu giving it to him hot

All kinds of conjectures on Kanu. It feels good when you give people what to talk and write about. Newsmaker

ChrisMafian:
100 years from now there will be no Biafra. Keep decieving yourselves. Confused God forsaken pigs.

God punish your entire linage, idiot. Animal of little consequence. Quote me and run mad. Fool

Uwazuruike the sellout. If your own method worked, why hasn't it succeeded yet. You guys ought to join hands and heads together instead of undermining each other.

Lol. The demise is happening very fast

dedonfranco:
When u have a governor that's not creative people suffer, Take a look at Imo, Abia & Ekiti.

Please what's Abia doing on this list?

Wasted generation