₦airaland Forum

Kingzy4pep:
Honestly it was not. I just decided to count it as a loss. I'm tired of making complains and the CC agents are pretending like they don't know what im talking about.
If you can check properly, you will see that 2048mb was given at first while I was charged 2000naira. So, after the first complaint, 1024mb was withdrawn leaving me with 1024mb. And a refund was not made.. So I reported again and the remaining 1024mb was deducted again and only 1000naira was refunded.
So logically 2048mb was withdrawn with refund of a thousand naira.

Hi Kingzy4pep, i'm truly sorry about the mix up. Another refund of a sum of N1,000 has been now made to your line. Regards

ufo4u:
I subscribed for ZOMOBIE for the past one week deductions are made but i can't browse with it.

Hi ufo4u, so sorry for the inconvenience. Please provide your mobile number and device type via private message to enable me look into this

Kingzy4pep:
Hello.I just observed that the data has been deducted. Left with 1gig. But there was no refund.

Hi Kingzy4pep, this has been sorted. Regards

adexeli:
The affected number is 08140951697

Hi adexeli, i've forwarded your reported data roll over issue to the support unit. I've give you feedback on this asap. Regards

honey001:
This is the affected number 0 7 0 6 0 9 0 5 4 9 9

Hi honey001, the service has now been deactivated as requested.

Greatmind23:
how do I partner with mtn,glo,or other network to have my own short code that my subscribers would tune to
e.g
numbers like:567895
and they pay #50 for an SMS and that way I get my own share on each SMS I need core advice on how this works

Hi Greatmind23, please visit http://mtnonline.com/cp for details.

topbollz:
Hello MTN please how do I unsubscribe from INSTAGRAM DAILY this has bn is deducting N25 from my phone like forever now. Please Help

I don't want the service anymore How do I unsubscribe from INSTAGRAM Daily. Help!

I have sent STOPINSD to 131 but no its not working. How do I get get out of this please. My number is 07060472372

Hi topbollz, apologies for the inconvenience. You've now been unsubscribed from the service. Regards

adexeli:
Hi JideSM, I had 2.4gb+ on my MTN line which was to expire 3/9/17 but I had recharge on the 2nd to allow auto-renewal but waking up this morning 4/9/17, the 2.4gb+ I had was wiped and I had only the 1.5gb + 200mb from the 20% data bonus . I called customer care twice but all they were telling me was irrelevant. My data usage below also data balance before the auto renewal, August 31st to be precise

Hi adexeli, so sorry for the inconvenience. Please provide your mobile number via the direct message to enable me look into this. Regards

Thank you.

The service has been deactivated a refund made.

wummex:
Hi JideSM,

I just sent you a message (please check your inbox) iro a wrong charge and subscription to audio bible from MTN. I would appreciate if you could help look into it.

Thank you

Y'ello

Please dial *123*1*5# to access EOCN service.

Thank you.

honsule:
trying to deactivate EOCN. I have sent EOCN OFF to 131.the reply i got was...."Dear Customer, the service EOCNSuperRoamCkroamingeligible status is not Normal"
i even called CUSTOMER CARE ASKING FOR DEACTIVATION. Almost 2 weeks now, they haven't deactivate it.

Y'ello

Please dial *123*1*5# to access EOCN service.

Thank you.

honsule:
trying to deactivate EOCN. I have sent EOCN OFF to 131.the reply i got was...."Dear Customer, the service EOCNSuperRoamCkroamingeligible status is not Normal"
i even called CUSTOMER CARE ASKING FOR DEACTIVATION. Almost 2 weeks now, they haven't deactivate it.

Y'ello Honey, all inconvenience is regretted.
Please provide the affected phone number you will like to deactivate the service on via PM. Thank you.

honey001:
Please, I never subscribed to this MTN laugh out loud in the first instance, I just saw the message that 50naira has been deducted for the service, I tried to opt out with the method I saw in the message sent, but I'm getting error message, I called customer care line, not going through, this morning, another 50 naira was deducted.... Please do something.....

Y'ello,
I am sorry for the delay.
Please provide the phone number you will like to activate the service on via PM. Thank you.

afamjb:
good afternoon.. I am on MTN pulse.. And since m orning I have been trying to subscribe by sending P500 to 131, but it's saying error.. I even called customer care to subscribe it for me. But he said he can't.. I don't know if it's a general problem or just me.. I really need to do something with my MTN.. It's d only strong service provider here..

bennito:
Hello Jide, plz I want to know if mtn allows one to share his data with another person. The sharing am talking about is not sending data to another mtn line but allowing another mtn line to browse with your own data sub just as Glo does?

Hi bennito, there is currently no similar data share service on MTN. However, you can enjoy SME Data Share here https://mtnbusiness.com.ng/sme/datashare

tubosunmii:
I woke up this morning to do the normal thing I do everyday. And it was to read any news and information that can help boost my moral and last night when I checked my data plan it was still about 800 plus megabytes but to my surprise I saw 400 plus mb and last night was the only night I decided to leave my data on like I do for other networks.

But truth be told although the network is fast but I was not expecting this kind of striping of data from them haba na wah. I now see why some of the people I know turn off their data but mtn really spoil show for me

That I was planing on using the data for something reasonable and I didn't download yesterday funny enough.

Hope u guys have not experienced such from mtn I hope it gets to front page

Lalasticlala
Mynd44
Ishilove
Marpol
Semid4lyfe
Obinoscopy
Seun

Hi tubosunmi and Freetech, so sorry to hear this. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

MzDeeb:
@JIDESM.. Please kindly reply

Thanks.

Hi MzDeeb, you will be required to purchase a welcome back sim @ N150 and specified amount of airtime (optional). Secondly, the happy hour call service (Mid-night call) is no longer available. However, you can enjoy Night Browsing from 12am to 4am daily @ N25 by texting Night to 131 on MTN Pulse ONLY. Regards

rayjox:
Hello sir I recharge through my bank my money was deducted 200naira but I was not credited. Pls what's wrong

Hi rayjox, apologies for the inconvenience. Please be informed that there is an automated reversal process for failed airtime transaction. Kindly contact your bank if you are not credited after 24 hrs of the transaction. Regards

Techpaded:
Hi JideSM, every week TIMWE game always deduct #100 from my MTN airtime, and I'm tired. Please help me stop this service. The affected number is 08067678473

Hi Techpaded, so sorry for the inconvenience. The service can be deactivated when you uninstall the pre-installed apps from your device. Regards

gr8gem:
Good day jideSM, for the past 3days or so my mtn network has been very bad, can't send text message, can't contact call centre and the worst of all my data network disappear and appear at will, even when it appears it does not send our receive data, please I want you to look into it before my data period runs out cause I can't access the internet with and it is frustrating, thanks. This is my number 0816******. Please mention me when you check the message.

Hi gr8gem, so sorry for the inconvenience. Kindly power your device off and on then try again. Let me know if the issue persists. Regards

chidoo4luv:
0 8 0 6 6 7 7 8 5 7 4, doesn't know how to send pm

This issue has been resolved. I've sent you a private message. Please check it. Regards

chidoo4luv:
want to know if mtn pulse night plan is still working. I was unsuccessful subscribing last night.

Hi chidoo4luv, apologies for the inconvenience. Kindly provide your mobile number via PM to enable me look into this. Regards

LolaO:
Hello good evening,

I upgraded my sim to 4g today, but still browsing on 3G. I use a 4g enabled phone, iPhone 6s to be exact. I already sent 4G to 131 and I got a message stating my sim and device are LTE ready.
But each time I try to turn 4G on; I get this message (see picture attached), and when I click on Enable 4G, I still get 3G.
What could be the problem?

Hi LolaO, so sorry for inconvenience. Please send your mobile number via private message to enable me run a check. Regards

Healer007:
Hello I just want to enquire from u guys
If I have a 4G MTN SIM and I do pulse night browsing (I.e. 500MB), will the speed of the night browsing still be 4G

Hi Healer007, yes please. Browsing speed is NOT determined by data bundle plan. However, you will also need a 4G enabled device. Regards

tobbiiqq:
Mine both 1k for 1.5gig and 500naira for 1gig. Dey took my money but am yet to see my data. 08034364686

Hi tobbiiqq, so sorry for the inconvenience. I'm aware that all related data activation failure issues have been resolved. kindly confirm if your data bundle has been restored for further assistance. Regards

jesbu:
Mine is 5000 for 10gb, money taken but no data please help

Hi jesbu, i sincerely apologize for the inconvenience. I wish to inform you that all all related data activation failure issues have been resolved by the support team. let me know if your data bundle has been restored in order to assist further. You can also PM your mobile number. Regards

osigomu:
I also have the problem, money deducted, no data. And another issue, I can't seem to send sms to 131,it keeps saying failed. What could be the problem?

Hi osigomu, so sorry that this happened. I've been informed that all related data activation failure issues have been resolved. Please confirm if your data bundle has been restored to enable me assist further. You can also PM your mobile number. Regards

oloyeagbaakin:
I subscribe for the 1.5gb data plan with #1000, My money was deducted but no data was given to me the number is 08068225501. Please help me check into that, Thanks in that regard

Hi oloyeagbaakin, i'm truly sorry for the inconvenience. I wish to inform you that all all related data activation failure issues have been resolved by the support team. let me know if your data bundle has been restored in order to assist further. Regards

yurme:
hi, I subscribed for the mtn weekly plan of 500mb since last night, and my airtime was deducted, but the data wasn't given, kindly look into this. 09030063939

Hi yurme, so sorry that this happened. I'm aware that all related data activation failure issues have been resolved. Please confirm if your data bundle has been restored to enable me assist further. Regards

ChucksAnyanwu:
Hello, Please I subscribed for 10GB, 5000 was deducted but no Data was given to me. I checked and the data balance is on 0.0MB. Here is my number ‭0806 789 9277‬ . Thank you.

Hi ChucksAnyanwu, apologies for the inconvenience. I've been informed that all related data activation failure issues have been resolved. let me know if your data bundle has been restored in order to assist further. Regards

laykman:
I subscribed on my Mtn line(I still had a subscription) and I can't find the one I subscribed for on my line.Just the old subscription balance I can see.08144597773.Please,help me look this up.

Hi laykman, so sorry for the inconvenience. I'm aware that all related data activation failure issues have been resolved. kindly confirm if your data bundle has been restored for further assistance. Regards

logadims:
it is with anger in my heart that I make this complain to you!
in my village people are not allowed to make/receive calls,
browse, text etc. this problem is as a result of "Lack of Mast"
and has been affecting the villagers of in that community for
over 10years.


I've sent numerous messages to MTN via their
twitter and facebook page/handle. All they tell me is that their support team is on it. No action whatsoever.. ( since 2 years + now. Nothing has been done there. the Name of the community is Lorji in Aboh-Mbaise Local Government of Imo-state(it is comprised of up to 5 villages).

This problem has caused deaths and great problem to them(the villagers, since there is no way to call for help from Police, doctors etc.. when one is in trouble. please we need a Mast. why the isolation?

If getting a land will the issue/problem then, am willing to offer MTN lands to plant the mast..

Hello logadims, I really feel for what you and your community are currently facing. Feedback received from our Twitter handle @MTN180 on same complaint by you, is that the issue is already being looked into. Kindly exercise some patience. Regards.

Ksslib:
This is my honest review of Mtn data plans. I added an 's' because I have used almost all what they have to offer in terms of data across a very very long period of time but for the sake of this review, we are going to assume you want to want to subscribe to their popular 1.5gig monthly plan or like I suspect, already subscribed to it. Pls keep in mind that everything in this review applies to ALL their data plans. The only difference being price and amount of data, that's all.

Price:
For 1000naira, you'll be given 1,500 kilobytes that look like megabytes to the untrained eye, but brethrens, let ye not be deceived. If you're the type that likes to make something sound bigger than it actually is, you can call It 1.5gig. The plan lasts a month (in theory) and Mtn will allow you roll-over any un-used data if you're the type of person that can manage one cup of rice for 2months.


At first, 1.5gig for 1000naira might seem kinda fair from Mtn who, not too long ago, sold 10mb for the same amount it'll take to cater for a child who wants to study Medicine abroad. However, you'll begin to slowly chew back your words- one by one - the moment you begin to understand what happens behind the scenes. This plan will last a week with decent browsing. Yea, just decent browsing. Two weeks, if your level of stingyness is out of this world.

Verdict: This plan is a RIP-OFF for the price(as you'll later find out in this review). It is an overpriced scam. 1000naira can buy you 5 spaghetti. One thousand naira can get you a rubber of white garri if you can beg. My roommate sold his working standing for 1k. With 1k, you can get a used heart in cotonou that will pump atleast 3 cups of blood before failure. Should I continue?

Deduction rate:
The deduction formula Mtn uses to deduct data remains a mystery even to engineering students like myself. I have observed, observed, observed and carefully calculated, yet all my answers keep pointing towards one direction - the deduction is spontaneous. That is, the computer program(i like to call it "robot" ) assigned to carry out this task deducts data base on its mood at your time of browsing. 1mb for each Google page viewed(if Oga robot is in a good mood) or 200mb for an image of hushpuppi(if Oga just woke up from sleep).

I see no reason why how data is deducted should fluctuate. This is robbery, of the highest order. In Today's world where Internet data is beginning to carry the same wieght as food given how many business and lives depend on it, it is heartless, wicked & criminal to leave your customers at the mercy of melancholic robot who will deduct 300mb just because it didn't sleep well last night.

Verdict: Are you a magician? Are you fascinated with magic? Do you like sseing things dissappear? Things like animals, humans and of course, data? Mtn data plan is for you.

Webpages:
You ll think 1.5 gigabytes will be more than enough to surf the web since most of the Webpages you visit are kind of plain & light( like Nairaland ) and have little or no moving content unlike busy sites like skysports and xvideos where something is always guaranteed to be moving at any time of the day.

But as it turns out, viewing a simple, traditional Webpage sometimes takes as much as it would a YouTube video. Sometimes, more than. Other times, lesser than. But still not less enough to make you agree it's fair enough. I'll browse Nairaland sometimes and log out after 5-10mins and 100mb will be deducted. Sometimes, 60mb. Sometimes 80mb.

Offline Mode:
I think this is the most annoying part of being subscribed to any of Mtn's stupid data plan - they charge you for doing nothing. Absolutely, fffucking nothing. Between the hours of 12am and 2pm today, the deduced 80mb despite data connection being off. This has become a constant occurrence and I've learnt to channel energy I'll waste on complaining to customer care(as usual) to better use.

Verdict: With background data set on permanent restriction, data switched off, I wonder what steals data. Wait!! maybe, just maybe, my home button needs mb to take me from gallery to home screen.

Apps.

Twitter:
Twitter could - to a certain degree - qualify as a webpage since most of the activity there is text-based, save for funny memes and videos (which is optional to watch by the way), but the amount of data that constantly gets deducted for very little activity on this app is nothing to smile about.

I was charged an outrageous chunck of data few days ago by Oga robot for twitter activity that didn't last upto 7mins. Maybe it was because the joke I tweeted didn't get any retweets.

Facebook:
This one is for old people who don't know something like instagram exists. For stalking Amaka(your classmate) who refused to say yes to you in Nursery 2 has gotten pregnant for her street boy yet. Or for checking if the class olodo has managed to succeed in Life.... so I don't even bother with this app. However, considering it deals with lots of images and videos, I expect Mtn to use this as another avenue to make their already overweight bank account obese.

Instagram:
.... *ok calm down. ksslib breathe.. breatheeee**

I spent months in denial but I've finally accepted the bitter truth that Instagram is only for the rich. Atleast that's what Mtn wants me to believe. Watching funny videos, short comedy skits and smiling at images of Buhari's head swapped with various household items is only for the rich.

So expertly have Mtn perfected the art of deception and stealing that they would not deduct a questionable amount of data after my first, second, third and maybe fourth usage of Instagram after a fresh subscription. I'll just use Instagram at surface level (few videos, images) then log out and check my data balance, then smile at what I see.

This trick - as i later painfully discovered - is Mtn just trying to gain my trust, make me feel at home before allowing me to foolishly decide it's time to carelessly dive deeper into the unsteady, dangerous waters of Instagram videos.

If you're foolish enough like me to trust Mtn, the look on your face after checking your remaining data balance will quickly help you forget about that funny video you just saw on kraks TV. Abi you wan compare the effect of a message like "Dear customer, you have 66mb left of your current data bundle" to one video where all the people being interviewed on the street kept swearing they will not attend anybody's funeral that doesn't attend theirs. Lol

Verdict: Mtn says Instagram is not for poor people like me. We'll see what Etisalat, Airtel and others have to say.... minus Glo abeg. What's the use of having 100gig when I am only allowed to legally use 10mb due to poor service. Glo with pride indeed.

YouTube:
This is easily my favourite platform(clolsey followed by instagram) but it's a forbidden area for obvious reasons. YouTube is like stepping into the badlands.

Night plan is the only alternative here. Which means I am always awake at night browsing videos when my mates are in covoon hustling. And I also feel not getting enough sleep is too much a price to pay for thrills of YouTube but I am also not quick to forget I am Nigerian afterall, suffer is suppose to be my middle name. Therefore, Night plan it is.

Verdict: Know this: Using YouTube on Mtn's hourly, daily, weekly, monthly or whatever plan is tantamount to opening the flood gates of hell. You and your data will be flooded with fire and brimstone. For safety reasons, i dont even have the youtube app installed on my phone anymore because I might decide to want to watch a youtube video and later change my mind, but Oga robot will go ahead and deduct 300mb because apparently, the first law of data deduction states that "Habouring the thought of watching a YouTube video in your mind is the same as watching it".

Final verdict:
Mtn data plan is a big scam that anybody who knows the value of money - especially in this biting recession- should never subscribe to. This will be my last subscription. Even if all the angels of heaven descend and vouch for Mtn, I will never trust them. It's almost unbelievable that these corrupt piece of shameless thieves get away with this fuckery and daylight robbery...but wait! I almost forgot we are still in Nigeria.

The uncertainty, terror and suspense that comes with checking my remaining data balance every single f*cuking time - whether I surf the net or not - is too much for my young body to cope with. I am just 24 for God sake. I cannot be paying you one thousand naira almost every 4- 5days to give me high blood pressure and stroke.

Will I recommend this plan or any Mtn data plan?:
Yes, I will absolutely recommend this plan to anybody who will ask this question after reading everything.

Hi Ksslib,

First off, that was a witty post. You sure have writing skill.

However, I want to shed light on how you can effectively manage your data. Truth is that with the advent of higher technology and thus, higher (smarter*) smart phones, data consumption on these phones would definitely be higher than what WE consumed back then. Some of the popular/common apps that have a high data consumption rate are: twitter, Facebook, Instagram, Whatsapp and Playstore/Appstore. I'd explain in detail below how you can manage your data while using these apps.

DATA USAGE GUIDE
Step 1: How to reduce data usage on Facebook app.

· Go to Facebook app
Click the Facebook menu option
· Select App settings
· Select Autoplay
· Click ‘Never Autoplay Videos’
- The reason for selecting ‘Never Autoplay Videos’ is to stop autoplay of videos while reading through the News feeds.
- The longer you spend on the News feeds, the higher your data consumption as the Facebook app automatically downloads every image on the page.


Step 2: How to reduce data usage on Instagram.
· Go to Instagram app
· Select Profile
· Click on Menu Option
· Select Cellular Data Use
· Select Use Less Data
- The reason for selecting ‘Use Less Data’ is to reduce the quality of videos and pictures.
- The longer you spend on the Story feeds, the higher your data consumption as the Instagram app automatically downloads every image on the page.


Step 3: How to reduce data usage on Whatsapp.

· Go to Whatsapp
· Click on the Menu button
· Select Settings
· Click on Data Usage
· Under Media auto-download select When using mobile data
· Un-check the boxes the click ok
- The reason for un-checking the boxes is to reduce the amount of data used in downloading every file received·
Under Call Settings check the box for Low data usage
- The reason for un-checking the boxes is to reduce the amount of data used while making Whatsapp call/video.

Step 4: How to reduce data usage on Google Play.

· Go to Google Play
· Select the Menu button
· Click on Settings
· Under General, select Auto-update apps
· Select Do not auto-update apps or Auto-update apps over Wi-Fi only
- When you select Do not auto-update apps, no app will be updated automatically.
- When you select Auto-update over Wi-Fi only, apps will automatically update once connected via Wi-Fi. In the event where you share data via MiFi/Hotspot connectivity, Auto-update app over Wi-Fi only should be switched to Do not auto-update apps.

Thirdly, it is also important to note that doing nothing on your phone while your data is ON enables RUNNING apps on your device to connect automatically. For example, Whatsapp/Facebook/Twitter messages would drop even when you are not with your phone. Also, when you turn on your data connection, all apps that have pending internet transactions (e.g messages from social media sites) immediately drop. Thus, your data is deducted according to the volume of instant messages. This is where background data setting comes into play. If you go to your data usage settings and click on any of the apps showing the data used, you'd see data consumed listed as: Foreground and Background. Most often, background data is usually high. If you wish to turn off background data, see below.

How to turn off background data.

· From Menu go to Settings
· Select Data usage/Data Traffic management
· Click on the App
· Check the Restrict background data box
- This will prevent apps from running on the background when phone is not in use. However, once background data is switched off, notifications will not drop in real time and will be pended until the user accesses the app.

Finally, should you/anyone have issues regarding use of MTN line, I run a customer care thread here where your issues can be addressed and resolved. See link ---> https://www.nairaland.com/1379574/mtn-customer-care-thread/