₦airaland Forum

Msmither:
Yesterday I recharged #500 on my MTN line but i
mistakenly recharged it on my line that's not browsing so I had to transfer it to the one I'm using for browsing...

I transfered #400 to the other sim and left out #100 to call on the first MTN line..

since it's late I can't get recharge cards I decide to sub for the night plan and subscribe my main plan in the morning...

meanwhile I still have data like 70mb

I used the night plan and left the change to them which they wiped immediately it's 5am but my normal data remains...

Omo naso I wake up this morning and planning to recharge.. I checked my balance only to find #300 gone just like that and remaining #50

wait WHAT I DO?
I called the customer care representative and the guy couldn't provide a reasonable explanation for the deduction of my money...

for this Buhari change economy.. a company as rich as MTN to engage in unscrupulous business activities...

there is need for consumerism in Nigeria...
and if it exists the,the organized efforts of consumers needs to be seen...

I hereby call out on MTN Nigeria to please refund my money... to get #300 for this economy is not easy...

I'm broke yes I'm broke.. so please don't contribute to my poverty...
I need my money back...

I'm taking this message to their Facebook and Twitter handle...
even if I see court I will sue them...

this money dey pain me...I need my money back...

I know my rights as a consumer...

1. the right not to buy a product that is offered for sale (in this case I bought something I have no idea about,something I didn't consent to..I never knew the product and they bought it for me with my money)

2. right to expect the product to be safe (in this case it's not,it's a disaster to my financial capability)

3. the right to expect the product to perform as claimed (my money,I need my money,I have no idea what the hell you guys sold to me...)

4. the right to be well informed about the important aspect of the product (I was not informed I was cheated)

5. right to be protected against questionable products and marketing practices ( I'm using this time out to call on any organized body set aside to look into this unjust practices CC : NCC)

6. the right to influence products and marketing practices in ways that will improve quality of life... (but how can I influence your product if it's not helping)


please refund my money, this is getting too much... I'm sure others have something to say...
and to everyone out there who has been cheated please know your right.. we are now educated and know our right....

MTN is rich, they don't need to take from me to enrich their pocket...

this thing pain me for me to have composed this lengthy article of complain...
09035989225

CC seun
lalasticlala
honsule
dragnet
puskin
johnydon22
scopy14
kuuljay

CC Nairaland Police
OAM4J
Mynd44

Thanks...

Hi Msmither, I'm truly sorry about this experience, I wish to let you know that N300 has been refunded to your line. You can also follow the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. Cheers

#MTNSIMRegUpdate.......Please take note of the important information below

nenergy:
Please how do I cancel MTN backup charges? The method sent doesn't work.

You can send your phone number for assistance

queenet246:
Good morning. Mtn keeps sending this random message on my phone anytime i switch it on. The message is about a subscription i deactivated for over 6 months now. But they keep sending that it has expired and need renewal please help me 08161729910 thanks.

Sorry to hear this, Kindly text STOPDATA to 131 the bundle is not active on your line the moment.

trolley:
Is the Mtn pulse night browsing plan still on?

The service is no longer available

Ajascolove:
Haba! How come mtn? I did not. Is it safe to recharge on the line again or I break the sim for other network?

May i know your type of device? Kindly check pre-installed apps on your device, sorry for the inconvenience

yemmybx:
THANK YOU MTN for refunding my airtime!

Your are welcome, so glad i could help

Ajascolove:
Please help me on this line 08131089545. Mtn deducted my money four times without reason. First time #50, second time my #125 credit balance, third time #50 and the fourth time was on sunday removing the #200 card recharged.

Hello sorry to hear this, check shows that you made calls to Tanzania from your line, sorry for the inconvenience.

yemmybx:
Yesterday evening around past 5pm, I recharged my MTN line #200 via ATM and I had #14 before making it #214. I made calls yesterday night that was not up to #100 before I went to bed around 11p.m

To my surprise this morning, I made a call which was not up to 1 minute and I had "your airtime has been exhausted". I was so surprise because I didn't use the airtime, I have data on my line.

immediately the call ended, I dialed MTN Customer Care line '181' and one of the Customer Representatives picked and I explained to her. The Representative told me that #50 was deducted twice for WAZOBIA FM and #30 was also deducted once for Message charges.

I told her that I didn't register for WAZOBIA FM on my phone and the charges for Messages, I don't understand. She said, I downloaded the Wazobia Fm application, I told her NO! I didn't do that and I don't download in my dreams. We both argued over this and I ask for solution at least to return my airtime back and block that WAZOBIA FM things, she said no.

Why is MTN punishing me by deducting my airtime without any deduction alert when I didn't applied for services I was being charged for?
I noticed that last week MTN activated one video stuff on my line which deducted certain amount of credit on my line, I made a call to 181 when I noticed and my line was removed from the video stuff which I never applied for but my airtime was not returned.

I have important calls to make this morning, that was the reason I recharged yesterday. Now, I can't make the calls and I can't recharge my line again for the fear of being deducted.

MTN NIGERIA stop this victimisation and credit my line, Thank. 07061275797

Hello sorry for to hear this, is the NO active service on your hand at the moment, Your airtime has been refunded

Danabu:
for over three months now men just decided to disturb me with several messages prominent among which are shown below

Hi koolJ1, so sorry that this happened. I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Youngetskilz23:
JideSM good morning. Pls am having an issue. When ever I load above 500. Mtn automatically deducts the 500 box. For auto renewal of mega bite. Just imagine. This Is not the first time. I have been taking it lightly. But this time around its not getting funny any more. I never did such plan. I have tried cancelling auto renew. Nothing works. Pls you guys should stop this. Help me out abeg. Cos every 7days this happens. My no 07069233614

Hi Youngetskilz23, so sorry for the inconvenience. Kindly note that the data auto-renewal has been deactivated as requested. Regards

bolorunfem:
My Broda, your people never stop o, I just got this from MTNPlay now "IDH: 1970 15 January Effiong of the biafran army surrendered to Nigerian forces..........."

Please help me stop this madness. - (08036568091).

I also got a message from MTN Prestige saying I am now an MTN Prestige Bronze member. Please help cancel it if it is going to lead to unauthorized deductions of my call credits (08036568091). I beg you.
Pls don't quote me, I will trace your response. I will also appreciate if you can kindly delete my number from your last quote of my post.
Thanks a bunch.

Thanks a bunch.

The Service has been deactivated, sorry for the inconvenience, However the MTN prestige sms tells you what you benefit being a Bronze member in the MTN Family, you can use the link in the sms to check the benefits

*

[/quote]

Hello Nairalanders,

@MTN180 is at it again, kindly follow @MTN180 on twitter and follow the #Tag #MTN180Quiz

Thank me later

Noel1:
Thanks..... plz is there any MTN's equivalent for this Glo's new kiddie Flexy recharge

Hello you can purchase any of the MTN Xtra Value bundle, You can view the link for details

http://www.mtnonline.com/xtravalue

akmed:
Abeg o my people has anyone seen or does anyone know someone who won the yafun yafun cash promo?? Even the weekly 2m i never hear sh!t and na naija all of us dey... Another way MTN robs us of our hard earned cash..

Hello Ahmed, winners will be contacted and the promo is real if you are lucky you will be contacted, be hopeful and exercise patience.

bolorunfem:
please, I beg you in the name of God, the Most High, to HELP stop my number (08036568091)from receiving MTNPLAY that MTN fraudulently subscribed me to. To say it is frustrating is an understatement. I have done all I could to stop it to no avail. Please do help. Thank you.

The Music plus service active on your line has been deactivated, no active MTN play on your line.

#MTNTechBytes - Tech tips

IBB98:
Good day bro,I received this SMS : CONGRATULATIONS! Your smartphone has been activated to enjoy DOUBLE on any data bundle you buy for the next 6mths. Dial *131*1# to buy your preferred data plan recently and I subscribe for the monthly package of 1.5gb in which my data was double but I was on pulse.Now I have exchaus my data and i wanted to migrate to MTN zone or BETA TALK,if I do that will I still continue in receiving the phone data bonus since the SMS stated it that it for 6months?Kindly reply me please.thanks!

Hi IBB98, please be informed that the tariff plan migration does not affect the 100% data bonus offer.

Dandsome:
Mtn has a customer care thread here? And still do nonsense?

Hi Dandsome, i will appreciate your feedback regarding any issue you might have with MTN. Regards

Getting things done - helpful tips

Infinitikoncept:
MTN SCAM ALERT
I'm still waiting for the feedback on the IDB300 issue for 07031021457 which was auto renewed on 15th January, 2017 and was supposed to last for three days which is 18th January only for me to discover everything has been wiped out the next day on 16th of January without me using a seconds out of it.
This is over a week this issue started yet you have been promising me it will be resolved from your twitter, Facebook, WhatsApp & customer care agents. What kind of petty thieves are you people? Refund my 20 minutes & put in the three days validity period its a problem then refund my #300 & let peace reign
@ JideSM

Hi Infinitikoncept, apologies for the inconvenience. I've been informed that you have been contacted and advised accordingly. Regards

Upnepaa:
MTN is now deducting 100# for Tariff migration??

Hi Upnepaa, yes please. Kindly note that migration is free once within 30 days while subsequent migration within 30 days cost N100. Regards

Ozpearson:
"Hi, Your Activation to 1.5GB 1-Month Plan is failed."

Error I've been getting all day. I can't subscribe. Please help. 07038493560

Hello Ozpearson, so sorry for the inconvenience. The 1.5GB data plan is active. Please dial *131*4# or text 2 to 131 to check your data balance. Regards

ariyibiolatunji:
i'm so grateful.

is there any plan that allows calls for 11k/s or less without daily access charge?
thank you

Hi ariyibiolatunji, only MTN Pulse and MTN Xtra Pro tariff plans offer 11k/sec billing. However, you would have to spend NGN10 daily on MTN Pulse and daily access fee of NGN5 on MTN Xtra Pro.

Learn how to reduce data usage by up to 50% on your Youtube App. Details here

You can save Data on Your Google Chrome Browser. Details here

MrOlai:
Thanks.

You are welcome.

hey guys, i will be sharing some useful info from MTN's customer care twitter handle (@MTN180). There are also freebies to be won from time to time. Feel free to share, repost and comment. Let's have fun !!!!!!!!!

chineduace:
your balance is not sufficient to purchase the vineyard monthly.
this is the message I have been getting for a while on my line 08035910303.

there is no other code. please how can this be cancelled because i have never subscribed to it. I dont even know what is Vineyard on MTN.

thanks...

Hi chineduace, i sincerely apologize for the inconvenience. The service is no longer available on the mobile number you provided. Regards

ariyibiolatunji:
@JideSM i appreciate the good works u're up to.
Please help opt out Dnd for these numbers
08063565178
08060952214

2. i recharged 100 twice on monday on the first line above, but five minutes later 100 was gone, why?

Hi ariyibiolatunji,

1. kindly note the DND service is no longer active on both lines. However, you can also text ALLOW to 2442 to deactivate the service
2. Apologies for the inconvenience. Please be informed that N100 has been refunded to your line accordingly. Regards