₦airaland Forum

joshysmartie:
i see mtn are in the business of giving people unwanted service. and deducting their money...

Hi joshysmartie, so sorry to hear about this. I'll appreciate if you can send me your mobile number via PM and also state the amount deducted to enable me look into this. Regards

arcahmad:
please l want to migrate to mtn extrapro. My no. Is 07069672461

Hi arcahmad, please be informed that MTN Xtra Pro tariff plan has been discontinued. The tariff plans currently available are MTN Pulse, MTN XtraSpecial, MTN BetaTalk and MTN XtraValue. Regards
MTN Pulse is prepaid tariff plan that allows customers make calls at a FLAT rate of 11kobo/sec for calls ACROSS ALL local Networks in Nigeria after spending NGN10 daily. To Migrate dial *406*1# OR TEXT 406 TO 131
SMS to all local Networks in Nigeria will cost you N4.
MTN BetaTalk is prepaid tariff plan that rewards customers with 150% airtime bonus on every recharge below N100 and 250% airtime bonus on recharges from N100 and above. Calls would be charged at 40kobo/sec to all local Networks in Nigeria from the main and bonus airtime. Dial *123*2*6# to migrate or BT TO 131.
MTN Xtraspecial is a prepaid tariff plan that allows you enjoy a flat rate of 15kobo/sec for calls to all local Networks in Nigeria and to some selected international destinations from the very first second. Dial *408*1# or text 408 to 131 to migrate.
MTN Xtravalue tariff Plan is a plan that rewards you airtime for National SMS & calls, International calls to selected destinations and volumes of data for browsing after subscribing to xtraValue bundle plan.
The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime). You can purchase any XtraValue bundles by dialing *131*2#. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate(National calls will be charged at 20k/sec, standard International call rate and National SMS at N4).

Sketchandcraft:
Guy can u help me on how to retrieve my registered mtn line.. I lost my ID in a wallet along with the line since December and no Id to claim it except my business Id and was told can't use it to retrieve the line

Hi Sketchandcraft, i sincerely apologize for the inconvenience. Please be informed that a valid ID includes International passport, National ID card, driver's license or Permanent Voter's ID card. Kindly visit the nearest MTN Walk-in centre to retrieve the line. Regards

Jefersoun:
Mr Jidesm my sim has been off since today morning. It is showing emergency, there is no signal. I have tried it on different phones, still no signal. My number is 08035263468. Please I need it rectified quick, it is affecting my business.

Hi Jefersoun, so sorry for the inconvenience. A call was just placed successfully on the mobile number you provided. Let me know if the issue persists. Looking forward to hearing from you. Regards

obonujoker:
MTN wats wrong with device data bonus... has it been stopped??

Hi obonujoker, please be informed that the Kpalasa offer (device bonus offer) has been revised from 100% to 20% data bonus for 3 months. This is effective from 25th March 2017. You can visit http://mtnonline.com/kpalasa-faqs for more details. Regards

Ebubemg:
deactivate it

Your request for deactivation has been completed. Regards

yak:
for two whole weeks, mtn network has bn very poor. ppl can't call me, trying to browse is hell. av called severally and the same message is what I get to manually set my data services

Hi yak, i sincerely apologize for the inconvenience. Please send your mobile number, location and device type via the private message to enable me assist. Regards

Ebubemg:
My dad is complaining of mtn deducting his credit for no reason, this is his number 0803 482 2788, stop anything that is deducting his credit

Hi Ebubemg, so sorry to hear this. Checks revealed that there is an active Value Added Service (Music plus subscription) on the line. Please confirm your request for deactivation. Regards

pchukwudi:
@JideSM

Please I want to either gift or share data with someone. No hack has worked for either option so far.

How do I get this done?

Hi pchukwudi so sorry about this. Please be informed that the data share and data gifting services are no longer available. Alternatively, you can enjoy the MTN SME Data Share service https://mtnbusiness.com.ng/sme/datashare

connkg:
Hello,
I use a Bold5, MTN subscription. I've been having problems (for about 2 days now) sending messages on Whatsapp and BBM. The deadline is June 2017, is it not?
Customer Service thinks my APN is wrong and that I need a reset. It's something more.
Anyone who's resolved this issue should please share how.

Hi connkg, so sorry for the inconvenience. I've responded to you via the MTN Customer care thread https://www.nairaland.com/1379574/mtn-customer-care-thread/193#55583765 awaiting your mobile number as requested. Regards

connkg:
@JideSM, tayoccu
Hello,
I use a Bold5, MTN subscription. I've been having problems (for about 2 days now) sending messages on Whatsapp and BBM. The deadline is June 2017, is it not?
Customer Service thinks my APN is wrong and that I need a reset. It's something more.
Anyone who's resolved this issue should please share how.

Hi connkg, i sincerely apologize for the inconvenience. Please send your mobile number via PM to enable me run a check. Regards

MetaHuman:
hi
jidesm tayoccu


i loaded 1.5gb 5 times today
my expiration date supposed to be october 2017, but instead, it stopped at july... kindly help me fix this asap>

09066870040

Hi MetaHuman, so sorry for the inconvenience. Please be informed that the Validity date for data bundle activation can not exceed 90 days. Regards

Slonge2:
this is slonge2, i issue hasn't been resolved. The ccR contacted me when i was aboard a bike, and i told him to call me back later but up till now i haven't heard from him.


cc: JideSM

Hi Slonge2, so sorry for the inconvenience. Please check your PM. Regards

beatzone:
There's a scheme I have been suffering from... EPL FOOTBALL. I have tried every approved and available short codes to stop this robbery, but sms sent never gets delivered.

Hi beatzone, i sincerely apologize for the inconvenience. Please send your mobile number via PM to enable me look into. In addition, you can text HELP to 2442 to activate the MTN Do-not disturb service. Regards

beatzone:
MTN is notorious for illegal deductions of subscribers' credit. They enrol subcribers for 3rd party schemes without the consent of the subscriber. Deducts call credit at wIll. There's a scheme I have been suffering from... EPL FOOTBALL. I have tried every approved and available short codes to stop this robbery, but sms sent never gets delivered.

Whoever has a way to stop MTN from this weekly robbery should please help.

Hi beatzone, so sorry that this happened. I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

#MTNTechBytes

Tkoy:
I don't know why MTN is always looking for my trouble. I Did not tell them that I need magazine. Why will they use their hand and subscribe one useless magazine for me. See now they just took away the only 50 naira that I have on my phone. Their own recession is even more than mine sef. People don't want to subscribe for all this their nonsense again. They are now using technology to force it on people. "You must subscribe whether you like it or not"...............

Our lawmakers should should look into this..................I did not beg MTN to subscribe anything for me. You people must bring back my 50 naira

Hi Tkoy, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Marvel1206:
Hi JideSm, I noticed a N200 deduction on 08103949377 this evening. I haven't subscribed for anything that could warrant such deduction but I noticed i had 100mb of data which I think is the cause. I haven't even gotten any message up till this moment informing me of what happened. Please, I request a refund. i'm leaving ur MB untouched. You can wipe it but just refund me. Thanks in adv

Hi Marvel1206, i sincerely apologize for the inconvenience. Checks on your line confirmed that you were billed for 100MB 1-Day Data Plan @ N200. You currently have 42MB data balance. However, there is provision for auto-renewal deactivation, simply text NO113 to 131. Regards

neksummi:
I'm deducted N100 daily on my line 07033525995. Please I need the service stopped asap.

Thanks.

Hi neksummi, so sorry to hear this. Checks on the line revealed that you were billed N100 for the MTN Music plus subscription. However, your request for deactivation has been completed. Regards

[quote author=sholixe post=55416628][/quote]Hi sholixe, i sincerely apologize for the inconvenience. Checks on the line revealed that the only recent activation done on the line was 500MB Weekly bundle on the 2nd of April. In addition, please note that Blackberry legacy plans (BlackberryOS bundles- BBC, BIS ) are no longer available. Please follow the settings below in order to use the data plan on your blackberry device:
• From the menu of the device, go to ‘Options’
• From option, select ‘Device’
• Click on ‘Advanced System Settings’
• Scroll down to ‘TCP/IP’ and click on it
• Check the box in front of ‘APN Settings Enabled’. This grants access to edit the APN detail
• Enter APN as “web.gprs.mtnnigeria.net”
• Enter Username as ‘web’
• Update Password as ‘web’
• Save
• Then reboot device.

malambuba:
pls, help me

I have a problem with my MTN sim, the problem is who ever wanted to call my line will see a network busy
But I am able to call any one with it.
I have make a SIM SWAP but nothing changes


NUMBER: 08037813450

Hi malambuba, apologies for the inconvenience. As discussed on phone, please power your device off and on then try receiving calls. Let me know if it persists. Regards

Rapsowdee01:
Jide... I complained about my browsing being slow after i subscribed to the 1.5gb plan some days ago... Here is my number 09036038489... It's still slow... Please help me... Ordinary to download pictures from whatsapp sef na wahala... I use a Tecno droipad 7c pro

Hi Rapsowdee01, i'm truly sorry about this. Efforts to reach you were unsuccessful as you didn't pick your calls. Let me know whenever you are available. Regards

Slonge2:
THIS IS SLONGE2 FROM THE COMPLIANT TOPIC OF CRIMINAL DEDUCTION OF MY DATA

THIS IS MY NUMBER, 08165490430

CC: JideSM

Hi Slonge2, you will be contacted shortly. Regards

Slonge2:
I want to use this medium to complain about the inordinate depletion of my data by mtn. just today they told me i exhausted the 750 MB sub in less than 3hrs on just Facebook and Nairaland, while my total consumption from my phones data reading was less than 300mb. it is really frustrating as i have been spending too much on data which was previously not so.

In the past three weeks alone, i have spent more than #4000 on data only, and the worst part of it is that i am a very basic user of the internet. i basically only use my data for face-booking, Nairaland and checking of my mails, but the my data balance will be humongous depleted from this basic operations, which is out-rightly outrageous and baffling.

i call on the NCC, SON and every other well meaning organization in Nigeria to look into the affairs of MTN because it seems to me that this is a criminally well orchestrated plot to fleece hard working Nigerians of their hard earned money. i believe they should be penalized according to the law for this action.


N/b: i contacted their customer care and they tried to convince me that i was used up my data and even rudely posited that i ignorantly left my background apps running which drained all the data. i felt like strangling the dude

lalastical, seun, mynd pls take this to the front page

Hi Slonge2, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Rapsowdee01:
JideSM.... My browsing is very slow and i just subbed this evening.... What's wrong

Hi Rapsowdee01, i sincerely apologize for this experience. Kindly send your mobile number and device type via PM to enable me look into. Regards

Emmydrizzy:
Hello... I got a new phone(xiaomi redmi note 4x) and I can't use it to browse
I have over 1gig in the sim and it browses on other phones except my new phone...I need immediate assistance

Hi Emmydrizzy, so sorry to hear this. Kindly send your mobile number via PM to enable me assist. Regards

Rufex07:
The SMS states - The SMS sent was charged at #50.

The SMS doesn't save, it comes like a flash and leaves after few seconds.
Thanks.

Hi Rufex07, checks on your line revealed that you were billed N50 for Xtra time fee. Regards

Kaslyni:
08062153564 thanks.

Hi Kaslyni, i've checked the line and it's ok on the system. You can try the sim with a different device. Regards

absky5:
Hello JIDESM, anytime I subscribed for the night plan around 3 am , u guys will deduct the #25 and I won't be able to use the data at all.... Sometimes I will switch off my phone and on it but it's still the same thing.....This has happened like 4 times dis year....... Anytime I call d customer care they will tell me dat I was ae to use the data which I did not.........

Hi absky5, apologies for the inconvenience. Please send your mobile number via PM to enable look into this. Regards

Damayor12:
Hello JideSM, I observed I wasn't given 1.5gb Device bonus, when I subscribed for monthly data using *131*106#
I was just given 1.5gb (Main data) for 1k.

That's unusual, please explain.

Thanks

Hi Damayor12, so sorry that this happened. Please be informed that with effective from March 25th, the device bonus has been revised to 20% data bonus for 3 months. However, kindly send your mobile number via PM to enable me assist further. Regards

smoothknight:
Good Evening guys... it's with a heavy heart I write this cos of the day light robbery I'm experiencing in the hands of MTN. I read it here on NL how someone made his case against a network provider and was compensated accordingly.

Ok so I was first automatically subscribed for one mobile magazine with a fee of N50, I over looked it and unsubscribed. After a while I got a debit alert for the same thing I unsubscribed for the second time, I was vexed buh calm at that moment so i unsubscribed without making a fuss. The next day I didn't have up to N50 buh I was getting messages that I couldn't subscribe again for the magazine I had already unsubscribed from, kilode!. I recharged my line to make some calls and instantly i received a debit alert for the subscription I was furious so I called on their customer care buh to no avail, you know how it works naow you just have to wait for hours and still won't pick, so I just mentioned them on Twitter while also copying @efcc they promptly responded and unsubscribe for me from their office while also crediting my account with N100 and 10mb, I was glad the experience was over, at least so I thought. Buh u can imagine how I felt after the next day I was subscribed again Omo I was madd I called them out again on Twitter and it was deactivated for the second time from their side buh not refunded. I thought that was all until this evening I received another debit alert of N50 for the stupid mobile magazine I never subscribed for nor wanted.
Ok now I'm really sick and tired of this, please who do I report this kind of issue to cos the little monies I use in recharging my phone is being pilfered and I can't stand back and watch so which agency do I call MTN to and how do I go about it. I just want this totally fixed cos that's my main line.

Hi smoothknight, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards