₦airaland Forum

ogajaki:
Hello jide. I own a shop. And i will like to start mtn sim registration. Pls how do i go about it. Will i be buying the sims and also how is the payment done

Hi ogajaki, i will advise you visit the nearest MTN Walk-in centre for further assistance. Regards

Kaslyni:
Hey Jide... pls do you think it possible for an MTN sim only used for data hence without contacts and is without a SIM pack (cus I cant find it) to be swapped succesfuly? I inserted my sim haven bought a recharge card for it and it refused registering on the network showing a red "x" on the network bar... meanwhile it was perfect the previous day

Hi Kaslyni, i'm truly sorry for the inconvenience. Actually, PUK is one of the requirements for a successful sim swap. However, i will appreciate if you can send the affected mobile number via PM to enable me check. Regards

Rufex07:
Hello JideSM.

I complained last week of #50 deductions on my phone. I just opened my phone around 4 pm today to see another cut in my credit.

Please kind help check my line. My number is o8io9293678.

Thanks.

Hi Rufex07, apologies for the inconvenience. I'd like you to confirm if you received any sms after the deduction. If yes, kindly state the content to enable me assist further. Regards

nurez305:
alright, thank you sir... still not having network up till now, I will be expecting you call

Hi Nurez, having checked your line, it shows you can make calls and MTN confirmed that the issue has been resolved seeing you were called. Once again i am sorry you had such experience

Richie0974:
JideSM good evening, i made a recharge of #400 on my line this evening only for me to receive a message that #100 for Game+ weekly had been deducted the message included a stop to 2200 to cancel it which I sent. I felt the #100 was no big deal then I switched off and on my phone again only for me to find another deduction on my line for the same thing I just unsubscribe from. I didn't even subscribe to it in the first place but the first deduction didn't mean much as it might happen sometimes but then why the second, does that mean whenever I switch off and on my phone another #100 will be deducted? Please do something about this and a refund will be most appreciated. My number is 08106082475.

I am sorry you experienced such issue. You have been refunded N100 back to your line for the deduction. Also there is a caller tune on your line, that is still active on your line pending your confirmation that you do not want such.

Enkaynwa:
Good day Jide, pls deactivate 07036164931 from gadget care. Thanks

The service has been deactivated as requested.

wolu4:
I am tired of this MTN n there wahala. They use sugar to wrap bitterleaf, the moment you start njoying the sugary part , the bitter part will surface. please do not fall for this. Please fam I have been trying to stop my caller tune, anytime I type in the code, mtn will tell me that the network is nolonger valid(the code they sent to me ooo)and every week they deduct N20 from my Acct automatically. I don't know if it's by force to continue.

Hi Wolu, I am sorry you are having such issues. You can follow the MTNCustomercare thread( https://www.nairaland.com/1379574/mtn-customer-care-thread ) Where issues like this are being discussed. I would also appreciate if you send me your mobile number via the private message to enable me look into it.

nurez305:
JideSM please I am kind of sad now, I went to your office to swap my sim that is working perfectly to nano sim and the lady told me everything is fine now that I can now use the sim, immediately my old micro sim stop working and I am expecting the nano sim they gave to me to start working as well. On getting home now, I inserted the sim to my phone and it Is more than 40minute now there is no network on the sim.... I have tried switching it off and on and it is still the samething...please what is going on becos the lady that did the sim swap for me told me it will start working immediately... please I am expecting a lot of important call now..

Kindly assist me.... the number is 07036509595

Hi nurez305, i sincerely apologize for the inconvenience. i'll contact you on this shortly. Regards

Earth2Metahuman:
Jidesm

When is mtn 4g getting reactivated in ibadan?

Couldn't pick any 4g signal for the past couple of months now. Even close to your office at challenge in ibadan.

I used to get reception at full bar around that area but now, nothing.

Hi Earth2Metahuman, apologies for the inconvenience. Please be informed that currently the 4G LTE coverage areas are Lagos, Abuja and Port Harcourt ONLY. Other states will soon be covered. Regards

saxby:
Mtn the fraudsters, lol...

Hi saxby, permit me to correct this impression. I will appreciate if you can share the issue you are having with me to enable me look into this. Regards

Rufex07:
Hello, JideSM

For over 6 months there has been #50 deductions on my phone. Sometimes it happens when I restart my phone while other times the deductions just happens. There are days that #150 is being deducted.

I have complained to customer care and visited a MTN CC center here (Agbara) several times but no remedy. Kindly help me look in this.

I'm contemplating on braking my Sim card if this issue continues unresolved.

Thanks.

Hi Rufex07, so sorry about this experience. I'll appreciate if you can send your mobile number via PM to enable me run a check. Regards

morax101:
Kindly reply me on this thread

https://www.nairaland.com/3709008/mtn-4g-lte-biggest-scam/1

Hi morax101, i've checked your comment on the thread. Apologies for the inconvenience, Kindly send the affected mobile number via PM to enable me run a check. Regards

badaru1:
I have been having this problem with my MTN sim for almost 2 weeks now. When am making or receiving calls, suddenly I will not be hearing the other party again, I have to cut the call and call again. Location is Festac town. I don't wether it's only me. I have Etisalat in the same phone but I don't have any problem with the sim when making or receiving call

Hi badaru1, i'm truly sorry about this experience. Please send your mobile number via PM to enable me look into this. Regards

emmatony:
please house I subscribed for MTN 3.5GB for N2000 and to my surprise my N3000 gone. How can I get my 1k back from MTN.

Hi emmatony, as discussed via phone and PM. Please be informed that N1,000 has been refunded to your line. Regards

beautycrush24:
The rate at which these telecom companies exploit us is becoming really frustrating. And to think they'll keep doing it because we always decide to keep quiet is more annoying. So today I've decided not to keep quiet like I always do but to call them out instead. I'll be fulfilled if this message saves only 1 person from this scam.

I bought the MTN 4G LTE mifi on the 13th of this month for 20k and according to them, it came with 20GB (imaginary 20GB in my opinion). Network was bad so they weren't able to activate it till d next day which is 14th. I started using it and got a message on the 21st that my data had been exhausted. You can imagine my shock. 20GB in 1 week? What was I browsing. Prior to this time, I was using at most 7GB monthly. I subscribe regularly cos I work online so I can accurately estimate how much data I consume monthly.

Anyways, I overlooked it since it was 'free' data and decided to subscribe the 10GB data plan which costs 5k. I did that on the 22nd of this month and was given 25k bonus airtime that can be used to browse. Imagine my shock when I got notified yesterday, march 27th, that both 10GB and 25k have been exhausted. HUH!!! In 5 days? Just put a gun to my head already.

So these thieves are trying to say in 13days, I used up 30GB and 25k just for browsing WITHOUT DOWNLOADING!!! I decided to call customer care. The first mumu I spoke to was giving me wrong date so I knew he didn't know his job well. I decided to call again hoping someone else will pick. A lady picked and after my explanation, she told me from what she can see, I've been browsing heavily. Just imagine. Like I don't know what heavy browsing means? When I tried to argue her explanation, she hung up on me. So much for customer service. She's lucky I didn't get her name. I wonder if they really screen these people before employing them.

I am writing this to warn those who plan to buy the MTN 4G LTE mifi to think twice before taking that step. I have lost 25k to these rich thieves which might be nothing to some of you but it's my sweat and I decided to rant about it. Enough of all this scam already. Thanks for reading.

Hi beautycrush24, my apologies once again. As discussed on phone and via PM. Please be informed N5000 has been refunded to your line. In addition, kindly avail me of the IMEI number of the device to enable me assist further. Regards

beautycrush24:
The rate at which these telecom companies exploit us is becoming really frustrating. And to think they'll keep doing it because we always decide to keep quiet is more annoying. So today I've decided not to keep quiet like I always do but to call them out instead. I'll be fulfilled if this message saves only 1 person from this scam.

I bought the MTN 4G LTE mifi on the 13th of this month for 20k and according to them, it came with 20GB (imaginary 20GB in my opinion). Network was bad so they weren't able to activate it till d next day which is 14th. I started using it and got a message on the 21st that my data had been exhausted. You can imagine my shock. 20GB in 1 week? What was I browsing. Prior to this time, I was using at most 7GB monthly. I subscribe regularly cos I work online so I can accurately estimate how much data I consume monthly.

Anyways, I overlooked it since it was 'free' data and decided to subscribe the 10GB data plan which costs 5k. I did that on the 22nd of this month and was given 25k bonus airtime that can be used to browse. Imagine my shock when I got notified yesterday, march 27th, that both 10GB and 25k have been exhausted. HUH!!! In 5 days? Just put a gun to my head already.

So these thieves are trying to say in 13days, I used up 30GB and 25k just for browsing WITHOUT DOWNLOADING!!! I decided to call customer care. The first mumu I spoke to was giving me wrong date so I knew he didn't know his job well. I decided to call again hoping someone else will pick. A lady picked and after my explanation, she told me from what she can see, I've been browsing heavily. Just imagine. Like I don't know what heavy browsing means? When I tried to argue her explanation, she hung up on me. So much for customer service. She's lucky I didn't get her name. I wonder if they really screen these people before employing them.

I am writing this to warn those who plan to buy the MTN 4G LTE mifi to think twice before taking that step. I have lost 25k to these rich thieves which might be nothing to some of you but it's my sweat and I decided to rant about it. Enough of all this scam already. Thanks for reading.

Hi beautycrush24, so sorry that this happened, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

emmatony:
please house I subscribed for MTN 3.5GB for N2000 and to my surprise my N3000 gone. How can I get my 1k back from MTN.

Hi emmatony, so sorry that this happened, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Stark7:
Good day JideSM, I'll message you now.
Thanks.

Hi Stark7, as discussed via PM. Kindly note that N300 has been refunded to your line. In addition, I will appreciate if you can avail me details of other deductions to enable me look into it. Regards

cardoso514:
Mtn Data Seller contact needed pls
Since there are so many fake ones,pls send name of some genuine Sellers of Mtn data.08024281222

Hi cardoso514, please visit https://mtnbusiness.com.ng/sme/datashare for details on MTN SME data share. Regards

Ficco:
Please how can I deactivate MTN pandora service that have been deducting N20 everyday from my credit balance?

Thank you.

Hi Ficco, so sorry for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards

ariyibiolatunji:
i am aware of that and had it deactivated already, and that would not even occur like an eocn, this present issue occurred early saturday 18th march

Hi ariyibiolatunji, checks on the line revealed that there was no deduction on the provided date. However, you were billed N25 for Facebook weekly on the 17th March. Regards

onkachi:
Dear Customer, you have successfully subscribed to MTN Baby Care Tips and 50.00 deducted from your account. Your service will be renewed on 2017-03-28. To cancel, text STOP6 to 33555. Enjoy!





Enjoy wetin, I just woke up to see this message on my phone I never sent any requests ooo

Hi onkachi, so sorry that this happened, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

wunderkiind:
Hello sir @JideSM,

sent you a pm. Thanks.

Hi wunderkiind, please check your PM. I've replied. Regards

Stevengold:
I don't know if anyone experiences this, whenever I use 4G on my MTN Sim, I simply can't make calls, check account balance or receive calls, plz lemme know if anyone experiences same. Or could it be my phone? ?

Hi Stevengold, so sorry about this experience, I just want you to know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are being discussed. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Hidorano:
pls help me to deactivate it or any code i can use sir

Hi Hidorano, please be informed that your request for deactivation has been completed. Regards

kogbaski99:
Mtn has not changed yet so I can't do any business

Hi kogbaski99, i sincerely apologize for the inconvenience. Thank you for the feedback. However, i will appreciate if you can share the issue you are having with me via private message to enable me address appropriately. Regards

Hidorano:
tnx for ur quick response. Deduction of #50 each time i recharge withouth even telling me d reason... I notice the latest deduction around 4am today which i recharge around 1:30am

Hi Hidorano, checks on the line revealed that you currently have an active MBlog Service Weekly plan on the line which is billed @ N50. Regards

ariyibiolatunji:
just an eocn your lastsms was charged0.0 whereas my balance was debited though i cant tell the precise amount

Hi ariyibiolatunji, checks on the line show you currently have Facebook Weekly Bundle Plan which is billed @ N25. Regards

Stark7:
I noticed whenever I make recharge of N200 or above, MTN just decides to deduct it and leave a small balance or nothing in some instances.
Sometimes, I feel reluctant recharging my MTN line because of such unrealistic deductions.
The funny thing is I don't get a message telling me I've subscribed for a particular service; my balance just vanishes like that.
I've dialed *131*201# on several occasions to deactivate/cancel all services.
I don't know why they enjoy such acts.

Hi Stark7, I am truly sorry that this happened, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

ariyibiolatunji:
hi jidesm,
i got an sms deduction notification on my line early yesterday morning, which i never did. Please stop whatever service it is.
08063565178
thanks

Hi ariyibiolatunji, i sincerely apologize for the inconvenience. Kindly share the content of the sms deduction notification for proper checks and resolution. Regards