₦airaland Forum

etebefia:
in reference to this thread https://www.nairaland.com/3641547/mtn-new-fraudulent-scheme#53986459 here's my number 08065759596

Hi etebefia, The Do-Not-Disturb service allows MTN customers to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.) Simply text HELP to the short code 2442. Regards

yak:
plz how do I transfer airtime from one mtn line to another? it's urgent please.

Hi yak, simply send SMS with Transfer, Recipient’s Number, Amount and PIN to 777. For example, you can send an SMS with ‘Transfer 0803******* 1500 1234’ to 777. Upon sending this message, you will receive an SMS asking you to confirm that you want to make the transfer by sending an SMS with 'YES' to 777. Alternatively, you can also transfer credit from your phone to another MTN customer’s phone by dialing *600*Recipient’s Number*Amount*PIN# on your phone and then click on send/press ok. For example, dial*600*08030000000*1500*1234# and then send/ok. When the transfer has been completed, you will receive a message informing you that the transfer was successful. Regards

ogirma:
Good evening, please I would like to know if there is anything mtn can do to rectify my problem I activated DND then deactivated, I was not getting any messages so I went to MTN office and laid my complain which I believe they had addressed the issue to an extent but the problem is I still don't get bulk SMS, I have experimented sending bulk SMS to my self and the message have not delivered so pls if there is anything you can do I would appreciate it

Hi ogirma, i sincerely apologize for the inconvenience. Please send your mobile number via private message to enable me assist. Regards

Pet1620:
Good evening, I once complain to u abt deduction on my mtn sim last year and u ask me to deactivte caller tune. But i later find out that it is not the issue at all and it even get worster now that i can't even leave 1kobo on my mtn sim anymore. here is my mtn number 08130126018. Please help me to deactivate the thing behind the deductions becus i can't take it anymore. Thanks.

Hi Pet1620, so sorry for the inconvenience. Checks on your line show that you currently have active MBlog Service Weekly service. However, your request for deactivation has been completed. In addition, you can dial *123*5# to check for any value added service on your line. Regards

Y'ello Tweeps!
Follow hashtag #MTNDYAQuiz on twitter for massive airtime giveaway. Thank me later

etebefia:
It is quite unfortunate that the telecommunications companies in Nigeria pay more attention to ways of defrauding their customers than ways of improving the quality of their services, you hardly get your calls through these days what you mostly get when you dial a number is (Please wait your call is been transferred) even when the destination line is active. However that should be for another day, the attached pictures show how MTN are stealing from their customers, most times after your calls something like the picture attached will pop-up, at your slightest attempt to touch any of the listed your money will be deducted immediately (no two ways) in most cases my ears have been doing the touch es. Please I want to know the work of NCC, they pretend to be working tirelessly but we don't get to see their impact in regulating these telecommunications companies. Stealing is Stealing and stealing is corruption, MTN stop stealing our money.

Hi etebefia, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

promisengr:
Good day, How do i go about getting refund for the airtime deducted twice from my account. I might understand that the first deduction was partly my fault for not cancelling the auto-renewal. But i just can't accept the second deduction because i sent the stop code NO141 to 131 to prevent a re-occurrence.

To my surprise, this morning 100 was deducted again leaving 17 in my account.

With economic situation in the country, it is tough to have enough money to feed as a student and mtn is adding to my problems.

I just need my airtime back. The amount might seem little, but i need it back not withstanding

Thank You.

Sorry to hear this, you can send your phone number for checks

Msmither:
please I can't browse with this sim ever since I retrieved it... 081673489201
I've called the customer care and they can't provide a solution...
please help me out
this is a technical problem as my other MTN line in the same phone browse the Internet...

Hello kindly send the correct number for assistance, sorry for the inconvenience

savictory2:
When will MTN 4g LTE coming to Sapele delta State Nigeria.

MTN will be at your location soon, kindly exercise patience.

toolovely:
I wonder why Telcos in Nigeria will never be sincere for once. MTN announced the launch of 4g LTE in some cities and knowing what the services are all about, one expected an improvement from their so called 3G network but lo, the 4G is worse than 2G. One wonders why their definition of 4G LTE. I decided to upgrade my SIM to the 4G SIM. but from the moment I did so, I've been regretting why I even thought of it in the first place. it takes about 3 to 5 minutes to open any page. It's almost like you are using 2g network.

Instead of decieving the masses, why not MTN use the resources deploy quality infrastructure for 3G services.
the quality of their LTE service is an insult to 4G LTE

Hi toolovely, so sorry to hear this. I will appreciate if you can send me your mobile number via private message to enable me look into this. You can also follow my thread: https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues regarding MTN are discussed and solutions provided.

yemmybx:
I woke up this morning to see my #960 airtime turned to #860 around 7:02 this morning I received a message from 33355 that I'd successfully purchase a service and #50 has been deducted. I quickly checked my balance and saw #860. I didn't request for anything like that, how would MTN deduct my money like that on Val.

Around 9 today I dialed MTN Customer Care line '181' and one of the Customer Representatives called Adekunle picked and I explained to him. The Representative told me that #50 was deducted twice for WAZOBIA FM.

I told him that I didn't request for WAZOBIA FM on my phone , I don't understand. I told that same thing was done to me last 2weeks! I didn't apply for WAZOBIA Fm. We both argued over this and I ask for solution at least to return my airtime back and block that WAZOBIA FM things, he said no just like the response I got two weeks ago from mtn

Why is MTN deducting my airtime when I didn't applied for services I was being charged for?

07061275797

Hi yemmybx, I sincerely apologize for the inconvenience, kindly note that N100 has been refunded to your line. Also, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. Regards

emmy02:
I am writing this in anger as i do not have another means of expressing my frustration at MTN NIGERIA. Forgive my grammatical blunders.

Rewind to sometime last year ending, MTN removed my N50 saying i subscribed for Sky Sport, something i know very well i did not, i don't even watch ball. I kept quiet and unsubscribed from the service. A week after that happened again and another N50 was deducted for the same service i had earlier unsubscribed from, i tried reaching a customer care agent but could not and so i quietly unsubscribed again. Now, that is N100 stolen from me for nothing.

Fast forward to early this year. I bought 30MB one day data because i wanted to use it to subscribe for SME Datashare bundle. After exhausting the 30MB, i unsubscribed from autorenewal. But to my surprise MTN still removed my money the next day. I had to unsubscribe again before it worked.

And today, out of the blues, MTN sends me a text saying i have successfully subscribed for 30MB one day plan. I have about 430MB Sme Data, and so i did not. I have tried reaching a customer care agent to pour my anger on who ever gets unlucky today but it's not working.

My friends have been complaining about the same issue that MTN subscribed them without their consent but i did not believe until now.

MTN is deliberately subscribing its customers to services and removing their money without customer's consent and i say it's STEALING. They steal little by little from each customer which runs into millions daily.

The annoying thing is that they make sure their unsubscribe button does not work most times. Thereby STEALING over and over again.

I believe some of us here have similar experiences, abeg share it jare, this guys are using our money to pay their staffs. STOLEN MONEY. MTN MMM

Hi emmy02, so sorry for the inconvenience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Corn99:
It all started on Saturday early momo oo around 12:00am I dey vigil naso I talk say make I do my night browsing as I dey do am (sent 'night' to 131 500mb for #25) as I dey checkout YouTube videos for a project I embarked on, naso I just hear one stupid alert 'u have successfully subscribed to....' I no mind am I think say na dose ones wey go talk say make u send shii to 131 to complete the sub I no know say na true oo, I did not mind the message continue browsing until I started seeing EPL.... Arsenal etc messages I just quickly went ahead to check my balance.... Lo nd behold my beloved hard earned #100 is gone , I sweared for them in my mind.
U guys won't believe I was unable to get common #100 to recharge since that Saturday. I started ajo of #100 yesterday till my mum gave me #20 to make it complete.
Joyously went to iya Chioma to get mtn #100 quickly load it nd first of all sub'd for whatsapp monthly 50mb for #60. happy that I'll be able to do my midnight browsing again... Sleep catch man, man no get choice woke up around 5:00am was checking out how to manage my etisalt stark VPN cheat naso another message enter oo the remaining #50 was gone.. Now imagine how painful it is.... The funniest part was that I called their CC last Saturday nd almost swear for dem, the lady begged me nd told me she would cancel all the subs.... Here it is again my hard earned #50 is gone


Mind u, u might be surprised y I'm lamenting over common #100 nd #50 Buh remember I'm a student nd coping in this recession period hasn't been easy nd I'm pretty sure I'm not the only person going through this, just that they see it as too small Buh for me its very biiig I mean veerryyy bbbbiiiiggggg.

Seun please help me make sure they hear about this

Hi Corn99, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

sane93:
Please help. My credit is being deducted each time I recharge without a reason attached for the deductions. Please help, this is my number, 07064291938. Thanks

The MTN music plus service active on your line has been deactivated

yemmybx:
see

Thanks for the feedback, kindly delete all the radio application on your device or any Music application connected to the internet and revert back if issue persist

Hello Guys,

It's happening right now on @MTN180 TL on twitter.

Kindly follow to enjoy the freebies

#MyMTN180Val

Here we go guys!
Survey Link: https:///W1PQso

yemmybx:
This is my balance 860 after 100 naira was deducted on my line

Sorry too hear this, check shows that you subscribed to a service from Wazobia FM. DO you have a Radio application on your device?

[quote author=Inside post=53700932]Nothing is special here. There normal data is still N500 for 1GB. Nonsense network

You get 750MB for 500MB on our plans except MTN Pulse subscribers that enjoys 1GB for N500

emzreus:
ah

Yes ooo

Hello Guys,

MTN Nigeria is offering a 1 day special valentine offer of 100% bonus on 500MB data for the 14th of February only.

Kindly dial *131*103# at N500 to get 1GB bundle.

You can also follow @MTN180 for other mouthwatering freebies

#MyMTN180Val
#TogetherInLove

uzoexcel:
hello jide is MTN data share working? I v tried all the codes but it doesn't seem to work

The service is no longer available you can only share bundle with our SME bundle plans.

kolawoleahmed:
Hello sir, despite having monthly data plan on my phone, you have been charging me of my credit for using internet service.

Pls, could you help me rectify it
Thanks
08030643136

Please be informed that your bonus account overrides your Data Bundle and main account.

Hence, once you have Bonus ( Awuf4u or BOnus on recharge), all calls, sms and data would be billed from your Bonus Account.

tjmc:
Good day Jidesm
There is something I notice now on my line after I retrieved it recently. Everyone that tries calling me always complain that my line enters voicemail whenever they place a call to me. Please kindly help me to deactivate it 08139271282 is my number.

The service has been deactivated as requested

As part of our commitment to excellence, we invite you to share your feedback with us.
  
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deedondavi:
Hi Sir , I subscribed to mtn 30mb for 100naira , please how do I stop auto renewal .

kindly text NO104 to 131 to deactivate auto-renewal

meetmonde:
Good morning. Please I wish to find out if I can still welcome back my old mtn sim. lost it for over a year now. the number is 07037683661.

I await ur response.

cc: JideSM

Sorry for the loss of your line, T, if a line is inactive for more than 180days it will be recycled. You can visit any of our outlet to get a new MTN Sim.

Let @MTN180 be your Love messenger this Valentine. You can leave a message by clicking here : https://docs.google.com/forms/d/e/1FAIpQLSc-bA1IlUocg8QnElSVP0WjAQVLQ38vcvjV7aj2HFRyT0rnjQ/viewform

ican2020:
MTN DataDeal Scam
In the last one month or so, I have been getting below message option but I ignored it and on 4th February, 2017, I got the same message from MTN and after much hesitation, I decided to give a try by recharging and thereafter I dialed *131*103#.
Instead of MTN to keep to their own side of the datadeal of dialing *131*103#. To get 2G for 500 naira, they gave 500MB for 500 naira, what a wicked way to scam one’s client.

MtN should just do the needful and give me the data or refund my money.
I cannot waste N500 on stupid 500mb when Ntel gives me 1000 unlimited for solid 2 days
MTN, Scam is bad, give me my data
EFCC and other security agents should note this.
My number is 07065233091

Hi ican2020, I'm truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. You can dial *131*4# to check your data balance as you were already given the 2GB data. Regards

icankel:
Greetings to u, I recharged my phone with #100 airtime yesterday being 4th of Feb and as I wanted to make call I noticed d credit has been taken. And I can't recall subscribing to anything. Please do help me sort this out. 08060442639. Thanks

Hello check show that you have MTN Music plus active on your line, the service has been deactivated

Danabu:
08033313838

The bundle which sends the SMS has been stopped, you will no longer get such SMS

nenergy:
Should I send here or inbox?

You can send a PM and i will attend to it

afoobiggy700:
@JideSM
i just don't know why MTN is punishing me, when ever i leave airtime (any amount ) on my sim till daybreak mtn will deduct everything and leave only #5. since then i only use the sim to recieve calls this is just too much, why will mtn steal from the poors. Seriously i feel like crying today, i went to see a friend all i had on me was #200 for transport #100 go, #100 com, On getting to his place he was not around, my other phone battery was low i use the last #100 on me to buy airtime on my MTN sim to call him ( i know when he come he will surely pay my TF ) immediately i load the airtime MTN deduct all the #100. i had to trek for a long distance to my house. why is MTN doing this? they don't message why they deduct the money.

I am so sorry you are having such experience, please send your number so that i can help with it

Youngetskilz23:
JideSM good morning. Una people don start oh. Help me beg mtn oh to stop deducting my airtime. Pls deactivate anything that's making them deduct my airtime daily. All this auto renewal of data. Pls chcek. My no 08162617488.. Cancel everything cancelable

You have a 30MB which auto renews every day.