₦airaland Forum

PhatBG:
Samsung android. Just says not connecting.
I can access the twitter app with normal data bundle but not with the twitter monthly bundle.

My other apps work just fine.

Hi PhatBG, apologies for the inconvenience. Kindly delete then re-install the twitter app. let me know if the issue persists. Regards

iliyande:
I am considering poting my Mtn to glo very soon.

Complaints about mtn is becoming unbecoming

Hi iliyande, so sorry for any inconvenience caused. I'll appreciate if you can share your issues to enable me assist. Looking forward to hearing from you. Regards

Nbote:
Oga mtn customer care, I am trying to b as civil as possible dis morning because of how pissed I am. I noticed a msg notifying me of a #100 deduction on my line 2days ago and on further inspection noticed dis same deduction had been going on for d past 2 weeks plus. At no point in time have I activated any such service on my line as I have always been sure to ignore any of the numerous annoying flash msgs ur ntwrk in particular flood my fone with. I called yesterday to complain and was told d App to run a check on my line wasn't available at d moment and would need to call back. I did about 3 times and was told same thing. I have called again dis morning to complain only for one idiotic agent called Mike to hang up on me simply because he didn't like my tone.. IMAGINE DAT!! All I want now is a refund and a permanent deactivation of any flash msg, promo msgs or any of such bullcrap.. I am still trying to b as civil as possible. My mobile number is 08064318421..

Hi Nbote, i sincerely apologize for the inconvenience. Please be informed that N200 has been refunded to your line and the service deactivated as requested. In addition, you can text HELP to 2442 to activate the MTN Do-not disturb service. Regards

Legend87:
I don't know if this is the right place to post this, if not, help me move it.

To cut a long story shot, this is actually the fifth time i'm experiencing such issue.. I borrow 200 from mtn, i was giving 170 as they now charge 15%. I decided to buy 30mb. I was charged and my money deducted yet i wasn't given the data.
I called customer care to complain, and the started giving me stories that my line is not coming up for them to see. But the can see that i borrow 200. Honestly, i'm so pained. This is the fifth time.

Hi Legend87 , i'm truly sorry about this experience. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where issue like this could be resolved promptly. Please send your mobile number via PM to enable me assist. Looking forward to hearing from you. Regards

Nbote:
I had to resort to dis because d excesses of these ntwrks and MTN in particular is getting out of hand and has been going on unabated. We all know of d hundreds of promotional msgs we receive on an almost per minute basis and seeing how ppl ignore dem dey have resorted to using flash messages. It is now at d point where dis services are activated randomly on ppl's line without the knowledge and permission of their unsuspecting customers like myself.

2 days ago, on the 8th of December to b precise, I got a txt on my fone from 38427 and as usual it was one of d numerous spam msgs I receive from d ntwrk even though my fone has successfully blocked out msgs from most other numbers. As is d case with spam msgs, I didn't even bother reading. I needed to get data ony line and decided to check my airtime balance. Right there and den my balance didn't add up cos I barely make calls with my mtn line and d airtime was considerably reduced. I decided to check if I had transferred airtime to anyone to b sure and dat was wen a thought occurred to me to check d last spam msg I got. It was d usual msg dey had always been sending but wen I saw "to opt out, text STOP to 38427" I stopped for a minute. WEN DID I START? D msg in full read

"Dear customer, you are subscribed to VIP Class service (Subscription: N100 daily). T&C apply: megahunt.up.st. To opt out, text STOP to 38427.

I stopped for a minute because I had always ignored dat particular msg because it always starts with ur number has been selected blah blah blah. I decided to check all d msgs from d number with d last having come earlier in the morning. My fears were confirmed. The msg I saw was

It's true! Your name will feature in the draw for N10,000,000 with 100 more points! You could win this fabulous cash prize! Total points so far: 1500.

Jesu!! My mind simply did d mass of 100 daily to realise 100 naira had been deducted for d past 15 days on a daily basis for a service I DIDN'T SUBSCRIBE TO/FOR.. I quickly sent d STOP sms to the shortcode to unsubscribe and proceeded to call 180. An agent picked up and after explaining myself he told me I had activated d megahunt promo.. WHERE! HOW! How can I activate such and still b asking? He asked me to call back cos d App to check my line wasn't available at d moment. I went back to the msgs to see if there was anywhere an activation msg had been sent since I had somehow subscribed for such in my dreams. Msgs from dat number started coming from the 24th of May so how com I suddenly subbed for it? By my calculations d service was activated on the 24th of November and I got about 3 msgs from dat number on d said day with the first 2 coming almost d same time at about 2.56pm reading

TO ENJOY EXCITING TRIVIA QUESTIONS AND ALSO INCREASE YOUR CHANCES IN THE DRAW, TEXT PLAY TO 38427! ANSWER, ENJOY AND LEARN!

and then

YOU HAVE RECEIVED ACCESS TO VIP CLASS! N10,000,000 could b yours soon! (Subscription cost:N100 daily). To opt out, text STOP to 38427. T&cs apply: megahunt.up.st

And then by 3.00pm I got d last one dat read


It's true! Your name will feature in the draw for N10,000,000 with 100 more points! You could win this fabulous cash prize! Total points so far: 100.

I called back severally to understand how I had subbed for a service dat I am unaware of and kept getting d same reply of calling back later cos an app wasn't available at the moment.
I have called dis morning and one agent by name Mike hung up on me because he said he didn't like my tone. Jus imagine! How else is my tone supposed to b after realising d network has been milking me for d past 2weeks without my knowledge. 1500 in dis economy no funny and I don't know where else to channel my complaints. Abeg oga mods help me tell d ntwrk to refund me my money. Help me do d needful until dey hear my voice. I'll upload screenshots of d nonsense msgs I've been getting from them way before up till now. Anyone know any alternative action I can take. Hope I haven't broken any rules and if I did I apologize, na my money I want back.
cc; Puskin, Dragnet, Honsule.

Hi Nbote, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where issue like this could be resolved promptly. Please send your mobile number via PM to enable me assist. Looking forward to hearing from you. Regards

seunlayi:
can I go with MIM registration slip

You can use a letter from your village head, school ID, voter's ID as a means of identification

PhatBG:
JideSM my twitter goodybag bundle suddenly stopped powering my twitter app.

Number is 07066024406

I am sorry that you have this experience, please state your phone type, error message and also check if you can access other apps or the browser.

[quote author=OjayDavido post=51775180][/quote]I apologize for this, the command STATUS to 21600 does not show your BIS balance but informs you if you are within fair usage threshold. Also for your airtime deductions, please send your number

Etesam:
JideSm I am being billed from my account when in fact i have data.
Pls check my line. 08101688784

I am sorry you have this experience, your line is Beta talk tariff plan. The plan is one where the bonus is used for browsing, SMS and calls and must be used up before the other data bundles or accounts is used.

mashnino:
Nairaland PM is almost as good as useless.

This are the infos

number: 09061108594

IMEI: 861791030903076

Please confirm if the SIM was inserted into the device before activating it, as the new bonus is for the device when it is used for data at the first time. Once you insert the SIM, you will get an SMS to the MIFI directly then you activate the 10GB to get the 100%bonus

seunlayi:
I got a message last October that I should go and re register my sim card. Can I still go now or I should just continue using it. 2. Can I do a sim swap for 4g?

Hi seunlayi , kindly visit the nearest MTN Walk-in centre with a valid ID card to register the sim and also upgrade your sim to 4G. Regards

mashnino:
I bought your new mifi device for 10k i was told i was going to be given 20gb of data.. It's been 2 days now and nothing is showing up here

Hi mashnino, so sorry for the inconvenience. Kindly send your mobile number and the IMEI of the device via PM for checks. Regards

neonoris:
MTN, Please what is happening to your tariff plans?
I have been on MTN Xtrapro for about three months now but it seems as if I have been automatically migrated back to MTN zone. I just noticed this evening that whenever I try to make a call, I get a message telling me that my call will be charged at N28 as if I am on MTN zone. What further got me confused is that when I checked my balance, the message shown said that I am on Xtrapro.
Kindly clarify.

Hi neonoris, so sorry to hear this. Please send your mobile number via PM to enable me check. Regards

peteregwu:
Mtn please, I racharged with 300 from wema bank and after about 2hrs my N300 was removed by mtn remaining only my bonus of 750 . what have I done to mtn ? Did i offend you in anyway. Please look into it for me and refund my credit. 08032823621

Hi peteregwu, i sincerely apologize for the inconvenience. Checks on your line show that you were billed for the MTN Music + subscription. Regards

MrJonny:
Please stop the MTN SERVICES flash message popping up on my phone.
It's embarrassing!

Disable all adverts @ 083036824947. Pls thank you!

Hi MrJonny, apologies for the inconvenience. Kindly text HELP to 2442 to activate the MTN Do-not disturb service. Regards

Earth2Metahuman:
Why are you people like this now?

My money was deducted last night for some game plus nonsense I didn't even subscribe too.

I mean, a that I just bought a d yet to remove from a modem is subscribing to a game plus? How is that even possible?

And you thieves won't even refund my money.

Hi Earth2Metahuman, so sorry to hear this. Kindly send your mobile number via PM to enable me assist. Regards

michaelhonest44:
HELLO SIR, I SUBSCRIBED TO MTN YAFUN CASH PROMO, SINCE 9/11/16. BUT TO MY SURPRISE, THE ADVERT CAME OUT ON 28/11/2016.
SO THESE ARE MY QUESIONS?
What is the duration for the promo?
What is procedure for selecting the winner? And finally, does unsuccessful charges repeatedly leads to lost of points and cancellation for premium and daily fitness charges? Thanks so much, Sir.
I shall look forward to hearing from you

Hi michaelhonest44,
The Yafun Yafun Cash Promo would run for a period of 100 days, starting from the 26th of October 2016.
The more user tops-up (in value and frequency), the more chances for you to win higher value prizes.
The points one possesses represent the number of entries he/she has to the Offer. The more points you have, the higher your chances to win. A user collects additional points, which invariably increases his/her chance of winning via the draw. Regards

kamikaze199044:
Good morning friends... Please I need your assistant, I did mtn 30mb daily subscription almost two month ago they have been auto-renew it and deducting #100 for auto-renewal everyday... Have called customer care several time they didn't rectify it.... Have send STOPDATA AND NO104 TO 131 it wasn't work

I will be so happy if you guys can help me out

Thanks sir/ma

Sorry about your inability to deactivate auto-renewal on your active data bundle. Kindly provide the affected phone number via PM for assistance.

The account has been unblocked

michaelhonest44:
Name: Dada Alaba Ayodeji
year of activation: 2015
DOB: 06/08/1998 (I think I registered with year 1991 or 1994, BECAUSE OF THE AGE LIMIT THEN)
TARRIF PLAN:
MTN PULSE
Last recharge: 29/11/2016, AMOUNT: #100
No @ d back of sim: 28202741
State of origin: EKITI
RESIDENTIAL ADDRESS: NO 3, OLATUNDE OGUNNIYI AVENUE, STATE HOUSING ESTATE

Sorry to hear this , please send the following details for assistance
Your SIM registration full names,
Year of activation,
Date of Birth,
Tariff plan (MTN Pulse, BetaTalk, etc.),
Date of last recharge and amount,
The number at the back of your SIM card,
State of origin and residential address

michaelhonest44:
Hello, good evening please. I got into trouble while trying to make an inquiry. I was prompted to enter security no. Unknowningly, I used my phone last 4 digits. Then, I got a message that my account is being locked. This my no 08149269190. Thanks for your committments.

demo4show:
Hello Mr Jide
Please for God sake deactivate me from all
subscriptions. My hard earned #100 was
deducted unfairly each time i recharge
Please please do this for me.
08102059880

Hi demo4show, i'm truly sorry for the inconvenience. Checks on your line show that you have an active MTN Game + plan. However, your request for deactivation has been completed. Regards

youngprofdguru:
Pls @Op is MTN midnight data plan for N25 back now?

Hi youngprofdguru , yes please. Simply text Night to 131 @ N25 only on MTN Pulse. Regards

aylagos:
Mr jideSM am new on MTN network on data service am on starterpack and I want to buy 1gb for 500 or if posible get double data having been browsing on my airtime bonus and daily Bis for five days now pls I want to do 1gb for 500 pls

Hi aylagos , kindly note that you can only enjoy 1GB for N500 on MTN Pulse. Kindly text P500 to 131 for 1GB @ N500. To migrate to MTN Pulse, simply text 406 to 131. Regards

Rajman45:
CONGRATULATIONS! Your smartphone has been activated to enjoy DOUBLE on any data bundle you buy for the next 6mths. Dial *131*1# to buy your preferred data plan
Does it mean that any sim card i use to buy data in d phone will giv me double??

Hi Rajman45, no please. You can only enjoy the offer with a particular sim inside the device. Regards

chommyAngela:
Hi,been trying to buy 1.5g. Date bundle but is not coming up..if i send 106 to 131 i will not receive anything and i hv upto 1k to do dat..help!

Hi chommyAngela, so sorry that this happened. Kindly send your mobile number via PM to enable me check. Alternatively, you can dial *131*106#. Regards

michaelhonest44:
Pls, tell me more abt mtn yafunyafun promo

Hi michaelhonest44,

Yafun-Yafun Cash Promo is a loyalty program targeted at MTN new and existing prepaid customers. The Promo is an anonymous SMS subscription based service that allows a customer to collect points towards prize draws simply by topping up their balance and playing a free trivia game. The more a user tops-up (in value and frequency), the more chances for him/her to win higher value prizes. At the same time, users can also enjoy premium based trivia game where s/he can opt—in for various higher value prizes, and another two content services offering dedicated prizes for promotional purposes for a specific period of time.

Participants to the promo will win fantastic prizes such as:
 Generators
 Smartphones
 Flat Screen TVs
 Cash prizes ranging from N100,000 to N20,000000
 Toyota Prado (or Cash equivalent)
 Mercedes ML (or Cash equivalent)
Customers will be able to join the Program through the following :
 For Top up: recharging and subscribing by texting FREE to 9004 or by dialing *669*1#
 For Premium Trivia: Subscribe by texting VIP to 9005 or by dialing *669*2#
 For Loop (Celebrity Content): Subscribe by texting OK to 38425 or by dialing *669*3#
 For Fitness clues content service- Text FIT to 38428 or by dialing *669*4#

latestguy:
message sending failed

Hi latestguy, kindly ensure your message centre number is +234803000000 and you would have to recharge too. Regards

Cyph98:
Hi, pls can you help stop the auto Renewal of xtravalue mini on this line 08101537969. I keep getting this error message

Hi Cyph98, apologies for the inconvenience. kindly note that the auto-renewal feature is not active on the line. Regards

Cyph98:
Hi, pls can you help stop the auto Renewal of xtravalue mini on this line 08101537969. I keep getting this error message

Hi Cyph98, apologies for the inconvenience. kindly note that the auto-renewal feature is not active on the line. Regards

latestguy:
I can't able to send text message with my Mtn sim do to the problem persists I swap the line severally but still can't send text here is the no
08066666886
and also help me reset ma dis Mtn no.
they never warn me when ma credit about to finishe

Hi latestguy, i'm truly sorry that this happened. Please confirm the error message you received while trying to send sms. Regards

Kingzy4pep:
08138874880

Hi Kingzy4pep, please be informed that your reported issue has been resolved. The amount has been reversed as requested. Regards

Rajman45:
i did a sim swap to mtn 4g lte.....5gb was not given to me, d normal #400 was also not given and i paid #550 for it, from an mtn outlet. pls check d line and give me what's meant for me.
07036837968

Hi Rajman45, so sorry to hear this. Kindly note that the 5GB bonus given after MTN 4G LTE upgrade has been discontinued. As regards the N400 airtime not given, please confirm the Walk-in centre you visited to enable me assist and also include the date you visited the office. Regards