₦airaland Forum

BaEnki:
These guys has been sending me series of hilarious and nonsensical text messages lately, still wondering while they chose me for these horrible things, seriously I dey tire for MTN NG, it just that I can let my SIM go, I'd be getting like 30-40 of 'em daily, this one really got me laughing for a while, and I want you guys to see it too.

Hi BaEnk, so sorry for the inconvenience. You can text STOP to 9004, or 9005, 38425, 38428 to opt out. I wish to also inform you that I currently run a thread: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this can be referred to for assistance. Regards

hernandson:
07064983714

Hi hernandson, i'm unable to reach you on the mobile number you provided. Please provide an alternative number via PM. Regards

hernandson:
Fg said if anyone snitch on anyone stealing or embezzlement they would compensate them but ama do it 4 free, well am snitching on MTN right now,they keep subscribing you to things you dont want, imagine them removing 100naira from 1million mtn users, thats bad they are thief. The worst part is that they keep saying they are sorry but they will never refund you. They have zapped my 150 within a week.

Hi hernandson, i sincerely apologize for the inconveninece. I would love to assist you with this. Kindly send your phone number via private message to enable me run appropriate check. I have a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. Looking forward to hearing from you. Regards

pesty100:
Mr jidesm have subscribed for the 1.5gb for 1k now 2 times currently using a new less than 1 months old infinix note 3 and have not been receiving double my data even though I got the message on buying my phone. Have tried contacting the cc both on phone and on Twitter and it seems am been ignored

Hi pesty100, so sorry that this happened. Kindly send your mobile number via PM to enable me check. Regards

chimaaba22:
Mr Jide, mtn has been deducting my money any time I make a recharge.Please help
me rectify it.08035363411.

Hi chimaaba22, i'm truly sorry about the deduction. Checks on your line show that there is an active call divert. Kindly dial ##002# to cancel any divert. Regards

flowjoe:
I have been using my mtn line since 2008, earlier dis month about 10th - 12th i was promted to re-register my no. as d details were sketchy, later on i was barred from making/receiving calls&texts & even browsing
now d issue is that i had an active subscription (2k for 3.5gb)b4 i was barred.
i registered d line again on d 19th of dis mnth & i was sent d confirmation txt, after dat i made calls +received text, i later on switched on my data & to my utter dismay i received a txt saying i had exhausted my bundle (which is not possible coz i just subscribed 2 days b4 d barr on my line)
i have called customer care, only to be kept on hold, i tweeted n dm'd @MTN180 no reply, i ws snubbed
here's my no.
08032062873
pls do sth cc tayoccu jidesm

Hi flowjoe, i sincerely apologize about this experience. Please be informed that i have forwarded this issue to the support unit. I'll update you on the resolution details as soon as possible. Regards

iliyande:
What have I done wrong to deserve this messages from mtn since yesterday? I've deleted more than 700 messages but it keeps coming in every second of two days today

Hi iliyande, so sorry hear this. You can text HELP to 2442 to activate the MTN Do-not disturb service. Regards

tmamuda:
On which tariff plan I can make cheap calls to Oman? And what is the rate. Thanks

Hi tmamuda, kindly dial *123# then follow prompt for our available tariff plans. Regards

Fixed thanks


Got anoda issue

Wats sup wit dis 5900 with spamming of messages na.

Kindly do sumtn abt my sim i dnt want o recieve irrelevant message

See

Hi chuchu69, apologies for the inconvenience. Please send HELP to 2442 to activate the MTN Do-not disturb service. Regards

Toylove:
Jidesm... Av received over a 100 unsolicited messages from 5900 today, please help me o

Hi Toylove, so sorry about this. Kindly text HELP to 2442 to activate the MTN Do-not disturb service. Regards

koolJ1:
I usually get all issues resolved offline but this one deserves to be brought to the internet. It is particularly horrible.

On Dec 10, I recharged N400 worth of airtime on my MTN line. I urgently needed to make a call but on dialling, the recording said 'you have insufficient credit'. I was perplexed...I mean, I'd just recharged. Due to the urgency of the call, I further recharged N200 so I could make the call.

As expected, I should have had N600 as my account balance but when I did check, I had exactly N203 (I had 3 naira before). This was before I placed the call I wanted to make. Where did the initial N400 go?

I took it in stride, believing it would be easily reversed but here I am today, still battling with inept customer care agents.

When the airtime did not auto-reverse, on Dec 11, I called MTN customer care and I was told the system with which they would use to confirm my account details was down, that I should exercise patience. Well, no big deal, I did.

Throughout the week, I got so busy and couldn't call back so I resorted to engaging them on whatsapp. I chatted with at least 9 different agents who were so useless, it hurt. Responses were not timely, and by the time I followed up, another agent would have taken over so I had to start afresh. This ensured that I did not make any headway via the whatsapp channel. (pro tip: don't tell them how disappointed you are over whatsapp, they either will not respond, do not care or are inept).

Fast forward to today, I had a lot of time on my hands so I dialled 180 again. First rep I spoke with pulled my account details but then again the same system which was down 2 weeks ago was still down! Are these guys serious?! I asked for an immediate refund anyway, she said it would take at least 24 hours and offered to transfer me to her supervisor. Well, she did. And I was on the phone line for about 10 minutes listening to all the background noise and conversations. She'd put me on hold but you can guess what happened. I didn't care though, I just needed to get it done with the time I had. After about 10 minutes of being a background listener, the line went dead.

I called back and spoke with a guy, gave him background and demanded to speak with a supervisor since the minions wouldn't be of any help. He transferred me and again, the line went dead before I could get connected.

I called back and spoke with a different lady. After I gave her a background of the situation, she said she couldn't pull my details. Wtf!, the first lady I spoke with did!!! To make it worse, she insinuated that I'd subscribed to a package (for N400!) I asked her what package I could have subscribed to that would cost a round figure of N400, hasn't sent me package information, and hasn't asked me to renew. She couldn't give a sensible answer. Again, I asked to speak with a supervisor, she said hers was not available, and that I should wait for a call back from her supervisor. I asked to be transferred to another supervisor to handle the situation. Apparently, that's a taboo in the MTN customer care system. A stooge can only transfer calls to their direct supervisor for whatever reason.

I'm livid because of the way this has gone, not because of the money involved but because of the gross ineptitude. Why would I not not be able to make calls even though I have sufficient airtime? Why would N400 be deducted without explanation? Why would a system be down for 2 weeks? Are you guys serious? Why such a high level of ineptitude? Why adopt a whatsapp platform that is basically useless? Do the agents have different orientation? Why would 1 be able to access my details and another wouldn't? Why wouldn't any available supervisor take customer complaints? And finally, why turn a usually patient person to this?!

Nobody likes to be cheated and MTN will not get away with this.

Mods, lalasticlala, please take this to front page, customers are being taken for granted daily.

Hi koolJ1, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

chuchu69:
Hello jide, i did nt subscribe for any zomie or wat ever pls kindly help me on how to cancel it

Hi chuchu69, apologies for the inconvenience. Kindly send your mobile number via PM to enable me assist. Regards

Buchika:
Hello Jide, I subscribed to mtn international call bundle 500 naira this morning 21-12-2016 on my number 08105732176, but when I tried calling it will give the feedback that I have insufficient credit to make a call, but when I dialed *559*7# to check the balance, I have 37+ minutes remaining, please Jide can you attend to this ASAP. Thanks.

Hi Buchika, so sorry to hear this. Kindly confirm if you are able to make calls with the international call bundle now. Regards

latestguy:
surely I will soon dump MTN if I recharge they WAP out is it by force today I recharge #100 this evening they deducted out
07068226476
and
07031203052

Hi latestguy, so sorry for the inconvenience. Checks on both lines show there is an active MTN Yafun Yafun cash promo active on the lines. Regards

ore291:
pls cancel it for me thanks in advance

Hi ore291, kindly note that the service is no longer active on the line. Regards

Lionhearted:
Kindly deactivate sir.

Thank you.

Hi Lionhearted, please be informed that your request for deactivation has been completed. Regards

KPboy:
Hi Jide, please how come mtn keep subscribing people for services they never requested for?? i think there is a missing link somewhere that demands explanation. From my mtn line of 08066109307, to an elderly man of 07063382103 who doesnt know how to use the phone and certainly did not dial the facebook subscription code.

The service mostly does not even notify customers of the deduction and terms of use in both occasions which is very SUSPICIOUS. I dont know if the pop up message makes people to mistakenly subscribe for them.... but even at that, it cant explain ALL the wrong subscriptions from the people that have spoken about the problem.

For your information, I have received refund for wrong deductions from mtn before, so dont assume the [b]computer shows [/b]we dialled *510*52# DOES NOT MEAN WE ACTUALLY DID.

I need a sincere comment about the way forward cause the monies should be refunded and people shouldnt to led to mistakenly subscribe for what they dont have intention to subscribe for. Thank you

Hi KPboy, i sincerely apologize about this experience and also appreciate your feedback. Kindly note that this is currently being looked into. However, you can dial *123*5# to check for any value added service on your line. Also, text HELP to 2442 to activate the MTN Do-not disturb service. Regards

ore291:
Jidesm please fifty naira is being deducted from my acct every time I recharge,pls resolve it
08103852767

Hi ore291, so sorry for the inconvenience. Checks on your line show you have an active value added service (Music + subscription). Regards

Marvel1206:
Hello JideSM, kindly help me deactivate the services from 'TRINITY' which deducts N50 monthly
08135946660
Thanks

Hi Marvel1206, please be informed that your request for deactivation has been completed. Regards

freebloke:
@op,
how do i opt out from xtra value mini when my bundle don expire?
the opt out option no dey work o.
bought the #200 bundle that is to expire this afternoon and before the time i bought another bundle this morning. them give me my free data plus airtime and validity extended by one week but after sometime everything come disappear like breeze.
why do lai dis nah?
please,i want a working code to opt out whenever i want to.
08131135577.

Hi freebloke, so sorry for the inconvenience. Kindly text NO(activation code) to 131 to opt out. Regards

Shauron1:
I discovered I was subscribed to twinpine funtv, which I never did, customer care agents are not helping matters. Please I want a refund of my money because I never subscribed for the service and I don't need it. My number is 08102885621. Thank you. Cc: jidesm

Hello Shauron1, i sincerely apologize for the inconvenience. Checks on your line show that the service is no longer active on the line. Regards

Lionhearted:
Mr JideSm,

Kindly help cancel any subscriptions whatsoever on this line 07030096355. Feedup with repeated deductions of balance.

Hi Lionhearted, i'm truly sorry that this happened. Checks on your line show that you have active value added services (Music +, callerfeel and CNN news) on the line. Please confirm your request for deactivation. Regards

Mathias2015:
Good day OP, please help me look into this case that mtn will be collecting #100 every time i load card in my phone. 08135677666

Hi Mathias2015, so sorry to hear this. Kindly confirm the date you noticed the deduction for checks and clarification. Regards

joshbam:
Good day Jide. Pls my phone was stolen at a game centre where I went to charge it yesterday. It was stolen at about 10:20pm while I was watching Everton Vs Arsenal's match. I tried calling the line but it wasn't connecting. I called it this morning and it connected up till this very moment I'm reporting this. The number is 08169730673! I called one of CCR's today at about 1:30pm and she told me the person browsed with the line at about 12:00pm today. But she hasn't seen any call log on the line since that night till the time I called her. I dunno if you can help me check if the person has called (call out) other numbers with the line and dunno if you can also give me the number he called with the line. Because I remembered receiving call with the line at about 9:30pm yesterday. If there's any new call out, I would be glad if you can disclose the number to me. I would also appreciate it if you can help me trace the location of the browsing history if possible.

If you need the details of the line, I can PM everything to you later tonight. Thanks for your assistance!

Cc Tayoccu

Hi joshbam, i'm truly sorry about your stolen phone. Please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

Nomshanemma:
pls he do I share data on mtn?

Hi Nomshanemma, kindly note that the MTN data share service is currently unavailable at the moment. However, you can enjoy MTN SME data share. See details below. Regards

peteregwu:
Pls unsubscribe me from that thief called music plus . thanks! 08032823621

Hi peteregwu, please be informed that your request for deactivation has been completed. Regards

Benolbenzene:
Why is mtn just deducting my money for what I don't subscribe to? Please, this is my number 07038820698..

Hi Benolbenzene, i sincerely apologize for the inconvenience. Please confirm if you received any sms after the deduction. In addition, you can dial *123*5# to check for any value added service on your line. Regards

Habayomie:
Hello CC,pls i subscribed for *142# @#200 for #700 and 20mb on 11th of DEC with a previous balance 10mb.I checked my balance with *567*14#,only to find out that everything has vanished!!!well this is my request no:148914665.my mobile is 08062588581 pls help ASAP.

Hi Habayomie, so sorry that this happened. Kindly note that N200 has been refunded to your line accordingly. Regards

cruz97:
08166359031

Hi cruz97, you currently have 1.9GB in your BB Complete Monthly plan expires 09-01-2017 12:26:34. Regards

cruz97:
Hello customer care,I. Tried checking my status for my bb sub,it replied "Yello! Your Black Berry has no active DA."

Hi cruz97, so sorry to hear this. Please send your mobile number via PM to enable me assist. Regards

cruz97:
Hello customer care,I. Tried checking my status for my bb sub,it replied "Yello! Your Black Berry has no active DA."

Hi cruz97, so sorry to hear this. Please send your mobile number via PM to enable me assist. Regards

OjayDavido:
realli?. So how can I check my bis data balance. And my number is 08166554021

Hi OjayDavido, you currently have 1.5GB in BB Complete Monthly plan expires 29-12-2016 06:06:03.