₦airaland Forum

Hidorano:
Y do mtn deduct my money every time i recharge. 08166379994

Hi Hidorano, so sorry to hear this. I will appreciate if you can provide the amount deducted, date and time you noticed the deduction to enable me assist further. Regards

vincyble1472:
Gud afternoon house. pls can someone help as myself and couple of other MTN subscribers in an area in Oko-oba, Agege are having challenges calling and receiving calls

Hi vincyble1472, apologies for the inconvenience. Kindly provide affected/sample mobile numbers via private message to enable me assist. Regards

suru45:
Sir
I have always set the apn as you suggested. The phone browses but the problem arose when I wanted to activvate repligo pdf reader and I got the error message of needing to resend service book . We know bb data bundles are discontined but bb owners still need minimal support such as this
Pls do something o help us .
08105116979

Hi suru45, kindly follow the steps below
Press the Menu key. ...
Scroll to and select Setup. ...
Scroll to and select Email Settings. ...
Wait while your email settings are retrieved. ...
Press the Menu key. ...
Scroll to and select Service Books. ...
Scroll to and select Send Service Books. ...
Select OK

funkyjms:
How do I deactivate this service? I've been getting notifications as well.

Hi funkyjms, TIMWE SERVICES are Mobile Originating VAS services (with the short codes 35960, 33054, 35056.) embedded in apps which are pre-installed on mobile phones (mostly on Android & China Phones). This service deducts credit from your account whenever you access the apps or during application update. Kindly uninstall the pre-installed apps from the device. Regards

Nbote:
I'm glad dat d checks showed I successfully data shared 9gb and have 18mb left but U should have checked to see my self data usage volume as well ova d same period den u'll have seen dat amounted to about roughly 300mb or so which is one of d freebies I got from recharging via my bank account. Dis 1gb data was deducted on d 08/03/2017. If you check d info on d line prior to dat date I had an exact balance of 8221.56mb. On the 08/03/2017 I shared out 4gb and got a balance of 3091.87mb. How can 8 minus 4 giv 3? Do verify my claims urself and den u'll understand. If d 1gb was self data usage as claimed by ur ppl, why not ask and verify if I used 1gb of data on d said date... 1gb was deducted from my line and using d info I provided U'll see dat too. NB: I also get sms notifications afta each share so I know exactly what I'm saying. For example I'm currently using d bonus data I got from recharging earlier dis morning.

Hi Nbote, i wish to inform you that the 1GB deducted has been refunded to your line. Once again i apologize for the inconvenience. Regards

suru45:
Oga
My bb is asking for service book to be resent . Pls heip resend service book to my phone. 08105116979
Thanks

Hi suru45, kindly note that Blackberry legacy plans (BlackberryOS bundles) are already decommissioned. However, in order to enjoy data plan(s) on your BBOS devices. Please find below steps for setting up GPRS on BBOS device.
• From the menu of the device, go to ‘Options’
• From option, select ‘Device’
• Click on ‘Advanced System Settings’
• Scroll down to ‘TCP/IP’ and click on it
• Check the box in front of ‘APN Settings Enabled’. This grants access to edit the APN detail
• Enter APN as “web.gprs.mtnnigeria.net”
• Enter Username as ‘web’
• Update Password as ‘web’
• Save
• Then reboot device.

icedfire:
It's 100 naira

Hi icedfire, checks on the line show you were billed for Timwe Games Download Service. Regards

icedfire:
Oga jidesm, please I have a pending issue with my line. I did MTN vtu with ref number 931365214 on 12/03/2017 at 10:15pm. And I woke up the next morning and I can't find the credit. I have been calling MTN yet no response. 07035520145

Hi icedfire, apologies for the inconvenience. Please confirm the amount that was deducted to enable me look this. Regards

Honesty007:
MTN they would not stop autorenewal of 30mb plan i did inspite of sending NO104 to131
08105298405 And 08146962503 are my numbers.i was just deducted again

Hi Honesty007, so sorry for the inconvenience. Checks on the line show that the auto-renewal feature is NOT active on both lines. Regards

tranxo:
Hello, for a long time, one can't send bulk sms to many mtn numbers because of the DND (Do Not Disturb) feature, which MTN activated for most of their subscribers without prior notice. As it is now, I cannot reach about 30% of my clients through bulk sms even when some of them have successfully opted out of DND by sending ALLOW to 2442.

I have been using SMSLive247 but I need too know from you guys out there, is there a bulk sms provider where this is no longer a problem? I mean, is this rejection of bulk sms sent to some MTN numbers peculiar to SMSLive247 or general to all?

Thanks

Hi tranxo, so sorry for the inconvenience. I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me some of the affected mobile numbers via private message to enable me look into this. Looking forward to hearing from you. Regards

pajaka77:
Hi JideSM,
I transferred MTN VTU of 5k to one sim some days ago not knowing the sim was already deactivated.... I will like the 5k transferred to another sim please... Thank you in advance...

Hi pajaka77, i'm truly sorry for the inconvenience. Kindly send your mobile number and the recipient's number via PM to enable me assist. In addition, please include the transaction date. Regards

SonicGlows:
JideSM,pls,i bought and registered a sim yesterday to use it on my laptop,but up till now it's not connecting.Pls help.

Hi SonicGlows, so sorry that this happened. Kindly send your mobile number and state the error message you received via the private message to enable me assist. Regards

Msmither:
Boss MI...
Kindly check my data recharge history and see the tons of unused data I've had on this sim in the past...
Just a week after I retrieved the line I subscribe #500 1gb on MTN pulse.. would you believe thati couldn't use 1byte from the data talkless of exhausting it..
After that I've had series of gifted data while I recharged but it's not usable... I even benefited from the MTN free 1gb dad's on this line, still it won't browse...
But why?
The data won't come up... I mean the H+ sign,3g,Edge, even ordinary GPRS it won't show...
The data takes forever to come on...
I have two MTN simon my phone...The other which I have to but just to browse the Internetsince my main line doesn't browse anymore is working perfectly on the same phone... I even change sim slots and even insert the sim in another phone... All still the same...
Even if I buy data now it won't browse so I won't waste my money...Even without data, the 3g network or edge should come up...

Sir JIDESM , I believe you have an idea of where my sim problem leads to now... It's not about my phone... It's a technical issue that needs to be resolved. .
Thank you sir...

Hi Msmither, Checks show that the last data bundle activation on the line was on 10-10-2016 10:52:13 (Pulse 500MB Weekly Bundle) and the bundle was exhausted accordingly. As earlier mentioned, kindly activate any of the data bundles so i can assist further. Regards

Nbote:
Oga JideSM, I haven't heard from the network or U concerning how 1gb disappeared from my data bundle..

I am aware that attempts to reach you were made on the day you raised this issue but could not be successful as your line was not available. However, checks show that on 08/03/2017, you shared a sum of 4GB worth of data bundle. From your 10GB SME Data subscription on 03/03/2017, you have successfully data-shared 9GB plus self data usage on the provided line and a left-over of 18MB right now. There is no missing 1GB. Hope this clears things up. Sorry for the delay.

Yeske:
Hello JideSM,

I received this message from MTNN on March 4 -

Dear Customer, you have successfully subscribed to World Sports News and 50.00 deducted from your account. Your service will be renewed on 2017-03-11. To cancel, text STOP3 to 33555. Enjoy!

I am sure I did not subscribe to anything like this. I have texted the required to unsubscribe. Is there a way to check if I have been truly unsubscribed? Thanks.

Thank you for reaching us here. You ought to have received a confirmatory SMS. However, please PM the affected phone number for checks from here.

rerhji:
why d hell will mtn always add additional 3 seconds to d duration I used during call.......must dia be corruption at every level of organization......imagine aw much extra gain they will make from every costumer..

Sorry about the additional minute. You can provide your phone number via PM, state the date and duration of the call to enable me assist you.

Msmither:
Bro I haven't seen changes.. the line is still not browsing... 08167349201

The h+ won't come up.. even edge sorry GPRS is not showing..
My other MTN line is working perfectly in the same phone...

Hi Msmither, apologies for the inconvenience. Checks show that there is no active data on the line. Kindly activate any data bundle plan : http://www.mtnonline.com/data-plan

Nbote:
Oga JideSM I have anoda complaint to make again... As at dis morning I had about 8gb+ data on my line and I went ahead to share 2gb to a particular number and anoda 1gb to anoda number, totally 3gb so far but to my surprise I got confirmation notification indicating I had a data balance of 4gb+ instead of 5gb+.. Here's my number 08064318421.

Hi Nbote, i sincerely apologize for the inconvenience. Kindly note that the issue has been forwarded to our support unit. I'll provide feedback once the issue is resolved. Regards

emmalad92:
Been trying to subscribe to mtn happy hour night browsing to no avail. Told its been stopped. Is this true?

Hi emmalad92, so sorry for the inconvenience. The MTN Pulse happy hour night browsing is no longer available. Regards

richard870:
For some time now I have noticed that #100 randomly disappears from my MTN line upon recharge.I called to let them know of this fraudulent charge and was told nothing but irrelevant stories.

Fast forward to this morning, I recharged #150 (via vtu) and got the #150 credited on my line. I made a call (13 secs) to another mtn line only for me to see #50 naira as my remaining balance.

I immediately called their call centre to express my annoyance about this continuous ripping from MTN only for me to be told that a particular service was activated on my line on the 3rd of March, 2017 which I never authorized!

I would like to have this thread moved to front-page because MTN (of late) has resorted to exploiting its customers instead of providing what they are legally licensed

Hi richard870, so sorry to hear this, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

fineboynl:
if I load my phone before I talk little they will zap all my money. if I borrowed airtime it is the worst. they will wipe the borrowed airtime without me using it to make calls. I am really tired of loading this line. its my old line which people knows me with and changing it is not easy.

I am moving to Glo, i have had enough. thanks to dual sim phone I will only use it to received calls.

Hi fineboynl, I am truly sorry that this happened, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Upnepaa:
Good afternoon everybody, please I want to migrate to MTN pulse with my new Mtn sim but it was saying it is not allowed that I should join another tariff,

pls wat can I do,because I really wanna join mtn pulse,tanx

Hi Upnepaa, so sorry to hear this. Please send your mobile number via PM to enable me assist. Regards

oyin2393:
Hello, please I really need your help. I have 1.5gig data on my mtn line, but then I bought a new mtn sim, I wanna transfer the 1.5gig data from the old line to the new sim I just bought. Please how do I do it. Hv tried the data share and its telling me its unavailable, please what other alternative is there?

Hi oyin2393, i'm truly sorry for the inconvenience. kindly note that the data share service is no longer available. However, you can enjoy the MTN SME Data share https://mtnbusiness.com.ng/sme/datashare

Honesty007:
I did 30mb for N100 naira sub and i sent NO104 to 131 after and the next time i put my sim inside my subscription was renewed again.This is the 4th time MTN is stealing from me! why for Christ's sake are they stealing by craft.
MTN be warned and stop this nonsense.

Hi Honesty007, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

bukoladada41:
pls I sell recharge cards and I sent to a Customer via watsapp,I thought she has loaded d card and I throw it away. only for her to reach me few minutes later that d card is not loading that I should resend but I have lost d card. pls help me. I have d print out date of other cards printed same day and same time. I miss up just a number. pls help.

Hi bukoladada41, so sorry for the inconvenience. I'll appreciate if you can send the serial number and PIN of the voucher via PM to enable me assist. Regards

oake:
Good day sir, please why I have not been able to browse or do anything tangible on my MTN 4G Lte line since yesterday? It switches between EDGE, WCDMA, and HSPDA, but bottomline is that I still can't do anything tangible like even open mails, websites, etc up till now. I am fed up with MTN and their 4G FRAUD!

Hi oake, i'm truly sorry that this happened. Kindly send your mobile number via PM to enable me assist. Regards

stevealibi:
Good day bro/ sir may I no if mtn Xtra pro tarrif plan no longer exist' I discovered dat mtn automatically switched ma tarrif plan from Xtra pro to mtn extra value which charges me 19 to 20naira per min' efforts 2 migrate bck to extra pro is neva possible despite series of calls to ur customer car dats ma nums 07039160156

Hi stevealibi, so sorry for the inconvenience. I wish to inform you that MTN Xtra Value plan is a newly introduced tariff plan. Once you purchase any XtraValue bundle while on any prepaid tariff plan, as soon as the subscription is completed, you will be automatically migrated to XtraValue plan. However, the inability to migrate to other tariff plans is currently receiving attention from the support unit. Feedback will be provided when resolved. Regards

kene05:
Who noticed since 1pm 27th February 2017, mtn network became terrible, I thought I was alone, till I changed three locations and people complaining upandan.. Till 10.10am today I'm posting this, still very poor, I dunno If they are trying strike via the xenophobic stuff or what.. Anyone experiencing something similar? Share your experiences....

Hi kene05, apologies for the inconvenience. See communication below from MTN regarding the network issues currently being experienced

Good morning, see communication below from MTN regarding service disruption currently being experienced by customers

ekwii:
Has anybody noticed what MTN Nigeria are doing now, when you load your credit, all the money will just disappear. I loaded 1000 Naira credit on Sunday to convert it to Data.
Unfortunately, i could not convert it to data on that Sunday due to network issue from MTN. Then when i decided to go ahead and check one or two websites, na so my credit just turned to zero.
And that is how my friends also complaining of after loading their phone, all the money will disappear. It seems MTN is just exploiting people money by hook or by crook, which is very bad
NCC should step up their game and sanction MTN for all these exploitation.

Hi ekwii, I sincerely apologize about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Mathias2015:
Good day boss, a friend activated MusicPlus VIP membership on my phone unknown to me. Except I don't load card, no credit ever stay in my phone. I tried all I can both no result. This is my no,08147639744.

Hi Mathias2015, so sorry for the inconvenience. Please be informed that your request for deactivation has been completed. Regards

Nancypret:
please I have been trying to subscribe for mtn 1.5gig for 1000 naira but it's not going.
my no is 09060390852.

Hi Nancypret, so sorry to hear this. Please dial *131*4# or text 2 to 131 to check your data balance. Regards