₦airaland Forum

Lilinnanyelugo:
Good day sir, please oo, i don't know why MTN is always deducting money from my sim whenever I recharge. On New year Eve, instead of saying happy new year to me, they deducted 100 naira from my balance and I needed it then and this has continued. Even when they don't see up to 100 naira, they will deduct 50 naira. Can't even reach them on the customer care line. Please end all subscriptions on this line please, 08104700824. Thanks

Hi Lilinnanyelugo, so sorry to hear this. Checks on your line show that you were billed for the MTN Music + subscription. However, the service has been deactivated as requested. Regards

SonicGlows:
Hi JideSM,can one subscribe to the N25 night plan while still on an active monthly or weekly data plan?.

Hi SonicGlows, the MTN Pulse night browsing is no longer available. Regards

precious1967:
thank you. 08060358481

I could confirm that the line is active on MTN Music Plus, you were billed N100 for this on 2017-01-13 12:12pm. You may need to deactivate the service to avoid its renewal. Simply text STOP to 5900.

stonekc:
i want to bring to the notice of the public and the mtn officials the unprofessional and criminals acts been perpetuated at mtn office ughelli ccentre.Last week, i was there to do a welcome back, the sum of 650 naira was charged by the staffs, and no airtym was given nor added to d sim, i aked politely why i was been charged such an amount, instead of answering me, i received a barrage of insults, the sim i went to receive was not working properly, i went back there and the the staff almost fought me. from my own private investigation,i found out that has been their pattern, extorting customers unneccesarily not only that their customer service is nothing to write home about, they are unprofessional.yesterday i went to the mtn office close to allen roundabout, the difference was clearer than 7 up,the service was so professional,the staffs were very competent and i was well attended to, i was charged 150 naira (for the same welcome back pack that i was charged 650 in Ughelli) and my sim is now working perfectly.


cc: lalasticlala , front page please

Y'ello Stonekc,

I am sorry to read this from you. This is not the way we like to treat our subscribers and I am here to correct this for you. Please PM the affected phone number, evidence of payment (if you can get it). I will take it up for you.

Please note that I manage a thread here on Nairaland where this type of complaint can be easily attended to.

https://www.nairaland.com/1379574/mtn-customer-care-thread

Thank you.

JideSM

LilChamp:
Hello peeps, am really confused as I'm typing this.
Recently I subscribed to Mtn 'Do Not Disturb' Me package. It wasn't long I noticed I can't receive third party sms i.e bulk sms.
Immediately I noticed this I quickly proceeded in deactivating it.
The problem now is that I still can't receive third party messages. No job interview invites is coming in anymore. Just last week I met someone helping in securing a contract, he told me a bulk sms was sent to all the applicants. I told him I didn't receive any but he thought I was lieing.
Pls what can I do to start receiving third party messages back. I have made several calls to mtn customer care and I have texted ALLOW to 2442 several time but still no solution.
Am worried pls anyone affected too and how were you able to resolve this?

Hi LilChamp, The inconvenience is deeply regretted. As discussed via MTN Customer care Thread, after attending to your CUG enquiry, and my PM with you, The DND issue which you mentioned during the course of our conversation is currently receiving attention. I will provide feedback on this. https://www.nairaland.com/1379574/mtn_customer_care_thread/

Hi Precious, I'm sorry about this experience. Kindly PM your number for assistance. I wish to inform you that i run a thread here called https://www.nairaland.com/1379574/mtn_customer_care_thread/ where issues like this are resolved propmptly. I await your response.

precious1967:
i recharged my line with one hundred naira and later discovered that the credit was removed. i later contacted MTN 4100, that they should stop deducting my money for purpose which i did not known. this reply was sent to me from MTN "The corp service which you belong to does not allow UNSUBSCRIBE, please contact Corp Manager". pls what can i do to this 419 attitude?

Hi Precious, so sorry that this happened. I will look into it and get it resolved. I wish to inform that I run a thread here called https://www.nairaland.com/1379574/mtn_customer_care_thread/ where issues like this are resolved promptly. Kindly PM your number for assistance. Hope to hear from you

Abmalcom:
The funniest thing is that this messages are sent to my small Nokia phone without any app. It cant even download any app

Is your type of device DARAGO?

Abmalcom:
The funniest thing is that this messages are sent to my small Nokia phone without any app. It cant even download any app

That's strange. May i know the device you were using the sim before?

Hello Nairalanders,

It's Wednesday @MTN180 is giving away freebies today #MTN180Quiz ( Twitter)

Feel free to follow and win.

JideSM

Abmalcom:
@JIdeSM kindly unsubscribe this number from timwe game download services 080-359-09231 Thanks

Sorry to hear this, The Timwe service comes with the device, it's pre-installed, You get a one-time pop-up on their device requesting permission to allow SIM card to send SMS Once the request is accepted, the device will subsequently be sending SMSs without further permission from the customer whenever they access the apps or during application update.

The service can be deactivated when you uninstalls the pre-installed apps from the device

Lavedaa:


Morning...

I subscribed for my MTN weekly data bundle, (BBC) and I've not been able to chat on my whatsapp, its stopped sending nor receiving messages... On a Bold5 Blackberry.

What could be the problem? I've tried all the reset and all.

JideSM

Hi Lavedaa, i sincerely apologize for the inconvenience. Please send your mobile number through PM for me to check. Regards

Rajman45:
@jide, since i upgraded my sim to 4g, i have never enjoyed it for ones. i stay in port harcourt (rumuokoro). whenever i activate 4g, my network goes out off service. i have a 4g phone(LG G2), a 4g sim, and even the service provider testify to it by sending 4g to 131, but i can't use it. i was in Lagos last week (ajah, mushi VI and some part lekki ), it's still the same thing.....what's wrong??

Hi Rajman45, i'm truly sorry that you are unable to enjoy the 4G LTE service. You can send the affected mobile number via PM to enable me run a check. Cheers

MrOlai:
Honestly, the way MTN deducts customers' money/credits these days is unfair! MTN management know the truth and a few customers know the truth as well.

MTN started these reckless deductions just to cater for the fine pronounced on them by the Federal Government. It is not fair at all to make your customers scape goats on that basis. MTN management should sort things out with the Government instead of indirectly transferring the punishment on the customers.

Although, I do not support the Government on the fine, but then, we, the customers should not bear the brunt. I'm also a victim!

Hi MrOlai, so sorry to hear this. I'll appreciate if you can provide your mobile number via PM to enable me check. Regards

LilChamp:
Thanks @JideSM for this wonderful opportunity and medium.

Please I activated DND (Do not disturb) on my mtn line, it was then I noticed that it has stopped me from receiving bulk sms, I had to deactivate it so that I can start receiving bulk sms because of Job interview alerts & others.
Now after Deactivating DND I still can't receive bulk sms, I have texted ALLOW to 2442 yet no solution.

I have also called mtn customer care, they only promise to resolve it within next 24 hours.

For like 3weeks now I have been in this mess, I have missed alot of interviews because I couldn't receive the bulk sms sent to my phone.

I also almost lost my admission because of this.

Pls I really need help. I am totally confused. This is my major line.

Pls help JideSM

Hi LilChamp, so sorry that this happened. Kindly send your mobile number via PM to enable me assist. Regards

AdlatWorld:
Please, is mtn 4g network in ota, Ogun state

Hi AdlatWorld, the 4G LTE is currently available in Lagos, Abuja and Port Harcourt. You can also visit http://www.mtnonline.com/4g for details.

ginia1:
Please am on betatalk or so and I can't share and sell,can you help me out with a tariff plan that supports share and sell?or rather if can help me to activate it. 07032471008...thanks

Hi ginia1, only Beta talk and Tru talk tariff plans do not support the Share and sell service. You can dial *123# for our available tariff plans. Regards

LilChamp:
I need info on mtn CUG lines

1) how much it cost

2) different plans available

3) how much talk time.

4) how to get one

I am currently using glo CUG but my other partner has moved to a location where glo network is bad. The only network at her place with good reception is MTN.

Pls I need help on this.

Thanks!

Hi LilChamp, i would like to intoduce you to the MTN customer care thread here : https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues/enquiries regarding MTN are discussed. I will also appreciate if you can send your mobile number to me via PM to enable me contact you and advise accordingly. Looking forward to hearing from you. Regards

Phaytte:
I'm writing this with a heavy heart. MTN has done this to me, not once, not even twice, and I know they are continuously doing it to many other users out there. it is annoying, and I am angry. so I've decided to narrate my ordeal, maybe you too would narrate yours, and maybe together we can all send them back to where they came from.
So I checked my account balance, and a whole #200 was missing (money I was gradually saving up to subscribe with).
I called them and what they told me after putting me on hold for about 20 minutes was that I am not getting a refund because it was deducted for game+, something I never subscribed for (and can never subscribe for even if I'm sleepwalking).
This thing has happened before in November last year (I have a screenshot to prove it). I called them and they assured me they would cancel the nonsense subscription even without a refund, I agreed. obviously, they lied.

something of this nature happened with my etisalat sim and when I called them, the sent me my money without many talks.
there are other networks and I don't even know the exact reason why I still use MTN.

I am contemplating breaking the sim card or grinding it.

in case you intend to get a new sim card, please don't buy MTN.

Hi Phaytte, i'm truly sorry about this experience. I wish to inform you that i currently run a thread here called: https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like these are being tendered for assistance. I will appreciate if you can send your mobile number to me via PM to enable me assist. Looking forward to hearing from you. Regards

Dumas32:
How do get Mtn 4g in Agao Estate Airport Road, My number is 09067742425 and my phone is Blu life xl.

Kindly confirm if your device is 4G compatible by sending 4G to 131. Then, visit any MTN office nearest to you to upgrade your SIM card to a 4G SIM.

Rafob:
I have infinix hot 4 pro and i stay at dopemu agege thanks

Kindly PM number you can be contacted with for further assistance.

habayommy:
I've sent you a PM

Hi habayommy, I am yet to get your details via PM.

M2dX:
yeas, is showing puk code

Apologies for the blocked SIM issue on your line. Kindly supply the correct details of the following to enable me assist you with the PUK Code:
Your phone Number,
Your SIM registration full names,
Year of activation,
Date of Birth,
Tariff plan (MTN Pulse, BetaTalk, etc.),
Date of last recharge and amount,
The number at the back of your SIM card,
State of origin and residential address

Rafob:
Pls i just purchased new mtn 4g line but whenever i am on 4g i can not make or receive call pls what can i do?

May i know your type of device and your location?

M2dX:
hello jide, pls help me out, i accidenly lock my mtn simcard and the simpark has been lost ,pls this is the nomber 0809557309 .

Sorry to hear this, is the line requesting for PUK?

AdlatWorld:
how do i unsubcribe?

The service has been deactivated as requested

DahtDopeBoi:
Pls I've got this little problem with my MTN sim that is almost turning in to something else, anytime I recharge #500 and above the auto renew feature for a weekly data plan that I've sent NO103 to 131 severally to opt out of it but to no avail. Pls help a brother here to stop this autorenew stuff on this number 08130289776, Thanks!

The service has been deactivated, you can also send STOPDATA to 131.

AdlatWorld:
Hello Mr. Jide, Please MTN as started again.
any time i recharge, the card(100) will disappear after few minute, sometime the second day.
Am afraid of loading a card now.

My No: 08138545461.
Meanwhile, I dont recieve any message in respect of such deduction.
Thanks

Hi AdlatWorld, so sorry to hear this. Checks on your line show that you currently have an active MTN Music + subscription. Regards

michaelhonest44:
PLS, I think the official closing date for the mtn promo is still efective. (OCT 27-DEC 31)

Hi michaelhonest44, kindly note that the MTN Yafun Yafun promo is still on-going at the moment. Regards

habayommy:
"The sim card is not compatible with device..."

I can't use my MTN sim to browse but I do make calls with it. Please HELP


I use BlackBerry Q5

Hi habayommy, so sorry for the inconvenience. Please send the affected mobile number via PM for checks. Regards

StreamerBlogger:
If there's any mtn representative here please rectify this... 09068322162 is the number affected... Am so pissed I feel duped..

Hi StreamerBlogger, please be informed that your line has been refunded accordingly. Kindly follow this thread https://www.nairaland.com/1379574/mtn-customer-care-thread

StreamerBlogger:
If there's any mtn representative here please rectify this... 09068322162 is the number affected... Am so pissed I feel duped..

Hi StreamerBlogger, i'm truly sorry about this experience. I'll provide feedback on this. I wish to also inform you that I currently run a thread: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this can be referred to for assistance. Regards