₦airaland Forum

Seamareggae:
Iyalla Street, Mushin, Lagos State..

Kindly restart phone or try sim into another to confirm if you will be able to receive 3GB network. However, 3GB is available in your location.

Herkanlayjoseph:
08138354528 08138354528

Hello, apologies for the inconvenience, kindly note that the bonus is no longer available.

Adeyemi0:
I learnt that the bonus will expire today.. 08068841792 thanks

Hello Adeyemi0, kindly note that the VTU bonus has expired and you can now make use of your Bundle4U bundle.

OAUTemitayo:
Jidesm please how can I use my airtime to browse?
And how can I switch back to data mode when done?

Hello, kindly dial *131*200# to browse with your airtime and to switch back, you will activate data bundle or dial *131*201#

tunamania:
Please is it true that one can drop ones phone at any mtn outlet and get a new one after paying the extra money involved.?

Hello, you can visit any MTN office close to you to confirm if your phone is within the range of phones that can be swapped and for further assistance.

ColeworldMD:
Hi JideSM pls what's d update on 4G LTE launch especially in particular?

Hello ColeworldMD, kindly note that 4G LTE has been launched first in Lagos. You can enjoy it

gabazin080:
whats the validity period of 200mb for #220

The xtrabyte data is valid for 2days.

Seamareggae:
Hello JideSM

I hardly use my 3g network on my sim card (08033387697) because it ceases a lot

I would change to 3g only and then start streaming or downloading... The 3g would cease and it's annoying. I have been forced to do subscription with another network... Nd everything works well..

Please, could it be my area signal is not too strong ... Or is my sim faulty and I should go for sim swap.

Note... This issue started early this year.. That's around February....

Please help me with a solution...

Hello, sorry for this inconvenience, kindly state your location for further assistance

akpaa:
my number is 07066659501

Hello, sorry to hear you have not been able to send sms on your line, calls have been placed on your line but was not responded to. However, you can insert +234803000000 on your message center space, save, restart your phone and try again.

BabaAlaji:
Hi jideSM,
My wife can't longer leave credit in her line,
Even yesterday she's been deducted 30 naira without even sending any sms, please remove her in what ever is swallowing her unit please. 08168006507

Hello, sorry for the inconvenience you experienced, feedback gotten from your line confirmed you only have whatsapp bundle activated on the number you provided.

BabaAlaji:
Hi jideSM,
My wife can't longer leave credit in her line,
Even yesterday she's been deducted 30 naira without even sending any sms, please remove her in what ever is swallowing her unit please.

Hi, sorry for the inconvenience, kindly forward your number via Private Message for assistance.

Adeyemi0:
That is what i want but whenever i make call my XtraValue subscription was been deducted while the VTU bonus is there.. Please what is the validity period or duration for the VTU bonus to expire? I really want it away..

Hello Adeyemi0, apologies on the bonus issue. However, kindly provide your phone number and confirm if issue has been resolved.

olalekan1:
Y'ello, your subscription to product Billionaires Club has been renewed successfully and naira50.00 is deducted from your account. The next rental collection time is 2016-08-17.

I have been receiving the message above for months now, what is the meaning of these deductions, this is pure extortion. Please remove my line 07037064891 from this useless and frustrating service

Hello olalekan1, apologies on the deduction experienced. Please be informed that the Billionaires Club service has been deactivated from your line as requested.

Amaechi5:
Please help and deactivate it for me thanks.

Hello Amaechi5, I wish to inform you that MTN Music+ services have been deactivated on 08068779681 and 07066381699 as requested.

Amaechi5:
Please help and deactivate it for me thanks.

Hello Amaechi5, I wish to inform you that MTN Music+ service have been deactivated from 08068779681 and 07066381699 as requested.

speak2femz:
good morning. kindly check the reason for airtime deductions from 08036636201 as I left over 200 on the sim last nyt only for me to see 14 this morning. its always like that

Hello speak2femz, apologies on the deduction experienced. Please state the date of deduction to aid checks.

abu99err:
good morning pls help me out i mistakenly dial *131*200# on my line that i just subscribe #500 weely, now i cant browse again. i keep getting a text message that my data has finished.

Hello abu99err, kindly dial *131*201# to browse with your data bundle.

duwdu:
Hi, JideSM;

I just (11:35 pm) wised up to post this on your thread, LOL, but there's no harm trying...

I got a notice on 2348107151843 @ 10:17am on 8/12/2016 (Friday, two days ago) to subscribe for the WowWeekend @ N2000 for 3.5 GB AND a 17.5 GB Bonus. I so subscribed about 30 mins later, but never received the bonus, even as I write this.

I complained to CC a couple hours later, and further about 24 hours after that. The complaints were logged with the following reference numbers MTN1-24163386 and MTN1-24368730 respectively, with the phrase that the issue would be resolved. Up till now, the Bonus data has never appeared on my line.

In the meantime, I never accessed even the core 3.5 GB of data, hoping that I could claim a refund, because I wouldn't have subscribed were it not for the promise of the Bonus.

Can you please resolve this issue for me one way or the other?

Thanks!

P34c3
.....
...

Hello duwdu, quite sad to read about the WOW Weekend bonus not received. Kindly provide a screen shot(s) of the SMS received on the WOW Weekend bonus to aid checks. I hope to read from you soon and regret the inconvenience.

chumakk:
Pls when do wowweekend promo starts. Is it on friday ?

Hello chumakk, I wish to inform you that the WOW Weekend offer is valid from Friday 00.01am - Sunday 11.59pm. You can only enjoy the offer if you received SMS on it.

brainiacadeboi:
i can now use my airtime bonus

Hello brainiacadeboi, I am pleased to read about the resolution of your complaint.

gabazin080:
hi jide, since one can now borrow data on mtn how long will the data last. does it have expiry date or anytime i finished it

Hello gabazin080, I wish to inform you that MTN XtraByte has validity which varies from bands activated.

Ojestas:
I need urgent explanations on what deducted #300 from my line. . 08064203040.



Infact, maybe na Efcc go settle this matter .

Hello Ojestas, apologies about your deducted airtime. Checks show you were billed for MTN Music+ service. However, the service has been verified deactivated from your line. All inconvenience regretted.

Herkanlayjoseph:
please, i'm on mtn zone everytime i'm on call i receive a message that i've qualify for 11(something) promo and i should use more to increase my chances. what does it mean please

Hello Herkanlayjoseph, kindly provide your phone number via PM to enable me check on your line.

chrisley024:
Haha! Everyone is now on Music+.

Pls help deactivate it and other subscriptions. Thanks

Hello, your request to deactivate the Music+ service has been processed. Also note that you have Project Fame weekly bundle on your line.

Hello chrisley024, apologies about the deductions experienced. Checks show you have active Music+ service on your line, hence the deduction.

chrisley024:
@JideSM, I was having N115 last night, checked my balance this morning to see N40 when I'm sure I did nothing that should use my airtime. 08064747159. Pls reply asap!

sheddy03:
this is the second time this is happening to me. I subscribe for a data plan(1G for 7days). while browsing(2nd day) the network was misbehaving and I decided to check my data balance, I was mad at the response I got(as attached) that I have no data bundle.

Y'ello sheddy03, I'm sorry about this experience. Kindly provide or PM your number for prompt assistance. Please note I currently run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are promptly resolved.

Amaechi5:
Good morning jide, please check this two numbers and tell me the reason why mtn always deduct money from the two sim. 08068779681 and 07066381699, i have up to N127 for it to be left at N5, and right now i transferred N50 for it to be wiped out immediately. Seriously this is Freaking me out as i don't understand this kind thieving mtn are doing.

Y'ello Amaechi5, so sorry about the deduction. Checks show you have the Music Plus service active on both lines and thus the charges.

Godwin978:
deactivate it i never subscribed to such servive. please help and deactivat

Hello Godwin978, the service has been deactivated as requested. Sorry for the inconvenience.

Godwin978:
what is mtn upto? i transferred 100naira to this line 08104631102 this morning when i Wanted to call i noticed that that the money has been taken nothing left? why is this so? i didnt subscribed to any service. i will be happy if the noney can be refund THANKS

Y'ello Godwin978, sorry for the inconvenience. Checks show that you were charged for activating the Music plus service hence the deduction.

Swazzkid:
why can't I transfer data on mtn?

Y'ello, please be informed that the Data share service is no longer available. Thank you.

Adeyemi0:
Hello! Please how do i wipe away VTU call bonus? It is disrupting my XtraValue subscription...

Hello Adeyemi0, I advice you exhaust your VTU call bonus first as every bonus received takes priority over your main subscription. Thank you.

FreshGuy2:
Hello Jide,please mtn took my money for no reason, last night I recharged #100 on this number 07037513731 which was deducted instantly because of a 100 loan that I took, I had to take another loan of #100 again which I received the confirmation message that it was successful. On dialling a code to subscribe for a particular service I was told that I had insufficient balance then I checked my balance only to see just #17.48 there.... Where the other money go I no know... This is the number 07037513731

Hello FreshGuy2, I am sorry for the inconvenience. Checks on your line show that you were charged for activating the music plus service hence the deduction. However, the service has been deactivated. Thank you.