₦airaland Forum

Y'ello, the voucher is used.

Lionhearted:
Good evening jideSM.

Can you kindly help me verify the status of a recharge pin with serial number 3457409705501011. And if used, time it was used.

Y'ello, sorry for the inconvenience. Kindly note that the issue has been resolved.

blessedjohn:
Hello Mr jide.I don't know why MTN keep deducting 100 naira from my account every day. This has happened twice. Please for whatever reason they are doing this, I'm just sick and tired of it. Kindly find solution to this. Thanks. 07032484259 is my number

Y'ello, I sincerely apologize for this. Checks show that the Music plus service is active on your line hence the deductions experienced. Kindly be informed that the service has been deactivated from your line.

Opiletool:
Hello Mr JideSM! what have I done to deserve this? Whenever I recharge my better talk account, MTN will make sure the major recharge is deducted without any form of notice or reason why it was so even if I haven't made any call. while the bonus would still be available for use. My Number is 08146411549. please do something about this asap.

Globallords:
I've considered MTN as my favourite network but they got me losing the trust in them last weekend.

I ran out of data and call-time so i decided to activate an affordable plan that covers Browsing and Calling.

After dialling *142*30*3# which was assigned to my sim, i got 50MB+ 5Mins for #50 Only Valid for 24Hrs.
I was so pleased with this but to my surprise i could only use the 5mins only, the 50 Megabyte wasnt browsing till it expired.

Thank God i didnt activate that of greater amount. Will never try such plan again.

Are you also using the bundle of *142#? Ever regretted buying a data bundle? Share ur story!!!

Hi Globallords, I sincerely apologize for the inconvenience you experienced, I understand that this issue is receiving attention on twitter @MTN180. Be rest assured that you will get quality service and resolution to the issue you raised. Also note that I run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where you can forward any issue for assistance. Thank You

Holmes07:
I subscribed for this ''pay N300 get N950 + 50MB for 30days'' available to mtn ipulse users, after subscribing to this offer on the 25th of june i got a message stating dat the validity of dat offer will expire on the 2nd of july,making d validity one week.. I report d anomaly to MTN customer care agent via watsapp nd nothing was done about it... It's a pity dat these so called telecom companies scam Nigerians nd go scot-free.

Y'ello Holmes, please note that the plan is valid for 7days. We regret any inconvenience. You may as well send the affected phone number to us via Private Message. We will like to confirm this.

Thank you.

bjbukzy:
I recently subbed mtn 2k for 3.5gb inorder to share with two friends.
On trying to share 500mb woth each of them,the service(*131*2#) keeps telling me unavailable.
Please Any trick around it as it is my first time

Hello bjbukzy, so sorry for the inconvenience. Kindly note data share service is not available at the moment.
I also run a thread: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this can be referred to for assistance. Thank you

Oiselenjakhian:
“Dear Customer, you have successfully subscribed to Family and Lifestyle and 50.00 deducted from your account. Your service will be renewed on 2016-06-28. To cancel, text STOP FAL to 33388. Enjoy!”

It takes one event to make someone angry enough to fight back and this was it. Yesterday I got the above message from MTN and I felt a sense of real outrage. It was the cheeky Enjoy at the end of the message that made me snap so I decided to fight back.

It is pathetic that I never even signed up for that service. If I did, I assure you that I was tricked into doing so. MTN sends out this messages that eclipse the whole of your phone and once you try to exit it you could be signed up for any service of their choice.

Since the NCC decided to slam MTN with a fine, MTN has decided that the best way to raise the money is to live off the land.

As a company they have always repatriated their profits back to South Africa so they have decided to keep the money in South Africa and raise the amount for the fine from Nigerians.

I was never in those rooms when MTN “settled” people to enter Nigeria. I am a simple teacher who would love to live in peace but like MKO Abiola said, I don’t want the peace of the graveyard.

Today its N50 and we say nothing. I could revoke the message because I knew how to use my phone. The way the law of averages goes, MTN knows that some Nigerians will be unable to cancel the service.

It is this set of Nigerians that will be robbed. MTN has a company has roots in South Africa. The blacks in South Africa were robbed for MTN to exist. Now they have come to Nigeria to do the same. The other networks are no better so I don’t endorse any of them.

It isn’t a fight I think I can win but for too long in my life, I have held my peace and watched while the world went to shit and this is how it always starts. I come from a tribe that has a saying: "Even a cripple can destroy work." So I have decided to do something about this.

The history of my people teaches me that the only deterrent to attack is the thought of a Pyrrhic victory. Nations who had a reputation for being formidable in battle were rarely attacked and that is the reason for this post. The N50 that was collected for me yesterday will cost the company at least N5,000 in goodwill.

Let the little sin go and the sinner gets bolder.

I say enough is enough.

Hello Oiselenjakhian, I can understand that you feel this way, so sorry. I'll be glad to assist. Kindly PM your number.
I also run a thread: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this can be referred to for assistance. Thank you

bamirotola:
For the past 3 years, they'v been debiting my account 15 naira for some micro insurance shit I didn't subscribe for... called them times withou number, they will give me fake code but it won't disturb them from deducting from my account d second day... all these network are coperate thieves, they place unsolicited calls, which if u mistakenly pick, u'v subscribed into their money deducting service... I believe this is robery, not in no way different from yahoo, yahoo....they are con men... all sector in this country is shit... sometime I regret being born in this illfated country.....

Kindly note that micro insurance service has been deactivated. Sorry for the inconvenience.

ezebrightike:
Hello Mr. Jidesm....firstly I noticed MTN doesn't give d normal extension dey do give 4 BBC if automatically resubscribed and if it not so plzz help me look into my line and I really don't know why 3G stopped working on my line, it actually started dis morning, u know how frustrating EDGE could be....I wld be glad if u help me resolve it

Hello, sorry this happened, kindly note that blackberry extension bonus is on hold at the moment. Thank you

[quote author=yemi2plus post=46804214][/quote]Hi yemi2plus, the inconvenience you experienced is regretted, kindly note that blackberry extension bonus is on hold at the moment and I discovered that you no longer have bonus, it has expired. Thank you

pulsa:
16/06/16
2:00 am (02:00 hours)
My phone no - 09037486624

Hello pulsa, your request has been resolved. All inconvenience regretted. Thank you

mzlati8:
Pls I have an issue of N10 deduction daily and I have no idea of what I'm paying for.I'd really appreciate it if u can help me cancel any ongoing subscription on my line:07062977100.Thanks!

Hello mzlati8, feedback received confirms there is no active service on your line presently. All inconvenience regretted. Thank you

tulipsmadra:
What is wrong with MTN office at sapele road in Benin, over 2 weeks now I can't register my sim they keep saying they are having network problem whereas those by the road side are activating sim daily and its working fine.

Hello tulipsmadra, so sorry you are experiencing this. You can visit either 155, Sapele Road By Adesuwa Junction Benin City or 89, Akapakpava Road Benin City. Thank you

goldtito:
JideSM: I want to purchase an MTN postpaid line. but don't know about the tariff and package. pls tell me more about it. thanks.

Hello goldtito, you will need to visit the nearest MTN office with a valid means of Identification, 6 months bank statement. You will also be required to fill a form at the office. Thank you

oluwoleife:
I subscribed to mtn bbc 2gb plan on the 13th of June, with determination not to download as I've always done instead, I chat on whatsapp, bbm, facebook and nairaland only. I received a message on 18th (Sat) that my subscription to product VSF BB Unlimited BES Staff 2gb would expire on Monday, today 20th June. I ignored cause I know I didn't subscribe to such plan. Lo and Behold, on Monday morning, all connections weren't going. I realised my data had expired. I wondered how it was possible for me to exhaust 2gb in 1week without downloading anything on a bold 5, when I make use of the same in 2weeks if I was actively downloading. I called CC and was told I had exhausted my bbc data. I asked that the breakdown of how the it was used be explained and the lady said. I spent almost 5gb data on the 16th (thurs). I asked how on earth it was possible for me to spend 5gb on a particular day without downloading esp when i'm on a 2gb plan. she was numb and said all she could say was that I had exhausted my data. substituting BES which I know nothin of for bbc? I say NO to this criminal act and request that mtn rectified this issue asap. 08130909890

Hello oluwoleife, I am so sorry for the inconvenience. Feedback received is that the issue has been resolved. Kindly confirm resolution. Thank you

timilehin007:
Please for God sake deactivate me from this ..Your Fashion Guide weekly subscription has been renewed and N50 deducted from your account. Your service will now expire on 06/25/2016 Enjoy!...am sick and tired this is one reason y I chooses not to recharge on my Mtn again..0814 096 0239

Hello timilehin007, the service has been deactivated as requested. All inconvenience regretted. Thank you

walex084:
Good day Mr JideSM kindly i have been unable to use mtn share n sell. the feed back I get anytime i tried to use it is contact customer care.kindly help me solve this issue. MTN BETA Talk 08063232314. thanks in anticipation.enjoy the rest of the day

Hello walex084, so sorry this is happening. Kindly note share and sell is unavailable on your current tariff plan. Thank you

ayinde2ade:
I CANT BROWSE AGAIN ON PHONE(I MEAN JAVA, ANDROID ETC) EVER SINCE I SUB WITH MY MTN SIM ON A BLACKBERRY PHONE(I NORMALLY GET MB WHENEVER I RECHARGE I CANT JUST BROWSE WITH,ITS REALLY FRUSTRATING).... PLS EPP ME MR JIDE SM....THIS IS MY NUMBER 08130065431

Yello, so sorry for your inability to browse. Please confirm if you have an active data bundle to aid investigation.

sheyibiyi:
@jideSM
pls I can't seem to use the mobile hotspot feature on my bold5 with my iPad anymore, though I have an active bb sub, I have been enjoying this b4 on Visafone...pls help me here

Yello, I am so sorry about this. Please provide your phone number and device type for checks.

Nwanna2588:
I'm using universal modem to browse. I used it last last October to my surprise my laptop is not recognising it again. What should I do?

I advise that you purchase the MTN fastlink modem to browse on your laptop.

def111:
see problem with mtn network, mtn should have
money back guarantee, I can't imagine how much I have lost without no good reason, now I can only browser without downloading just imagine that, make this month end enough is enough

Yello, i am sorry for any inconvenience you may have experienced. May i know the exact issue for assistance.

Nwanna2588:
I'm using BB bold 2. Can I use it as a modem to browse on my laptop since I've active subscription?

Yello, i advise that you purchase an MTN fastlink modem and activate a data plan to enable you browse with your laptop. Thank you.

pulsa:
I subscribed for mtn night plan for 25naira and yet they zapped from my normal data plan.

Yello, I am sorry for the inconvenience. Please provide your phone number and state the date/time your main data was deducted for checks.

fingard02k:
This is something I just don't understand in this country. I don't know where else to report or complain about this MTN frequent extortions from MTN.

I'm now scared of leaving or recharging credit on my phone. it all started with MTN backup, afro beat and caller tune deductions. Whenever I recharge they would keep deducting the money till I have nothing left. I've called the customer care severely about it but all they keep telling me was that they're sorry, that they have canceled it yet after some days they start again. I had to go to there twitter page and complain, which they refunded me the money and all the deductions stopped.

Now this night I recharged #200 and tried transferring 100 to my main line (cus I want to subscribe for their night plan) but was shocked by the sms I got that I have insufficient balance. I quickly dialed *556# to check my balance but nothing was there.
The customer care rep told to call back tomorrow..That he is sorry bla bla

I know the money is small but this is daylight robbery. Imagine when they do this to about 500k subscribers.

All I want is my airtime back.

This extortions must stop.

cc lalasticlala seun

Hi fingard02k, I am sorry you experienced this inconvenience, I would like to resolve this, kindly assist with your phone number through Private Message so that this will be resolved. Also note that I run a Thread here: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are promptly resolved. I await your response. Thank you.

kenniology:
After 2weeks of fluntuating network on my phone,I called customer care this morning and I was told my sim card has damaged that I should take it to any mtn office and get a welcome back package at the rate of 150naira so I made use of Sagamu mtn center but to my dismay I was charged 600naira and I wasn't given any recharge voucher...so I was defrauded of 450naira by MTN Sagamu branch, please Mr Jide help me look into this,its nt an hidden fact dats what they charge people there against the normal 150naira thereby defrauding people of their hard earn money.

Hi kenniology, this inconvenience you experienced is highly regretted, you have to confirm if your line is active and that you are not experiencing network issue any longer. Then, forward your number through Private Message so as to check on the sim swap you did as well as resolve issue on the airtime. Thank you

alablec:
Anytime I want to buy call credit using ecobank code *326#, I always get connection problem or invalid code reply, when this functions on some other Mtn lines around me. it's not allowing me to register for mobile banking. is the problem with my sim? have visited ecobank, they got no solution than 'fill form go' clueless people.

Hi alablec, I understand how you feel and I apologize for the inconvenience, kindly note that the codes are controlled by the banks, the bank can actually assist you verify your number for it to be resolved. Thank you

pulsa:
I subscribed for mtn night plan for 25naira and yet they zapped from my normal data plan.

Hello, I apologize for the inconvenience, this can happen when you have exhausted the night data. kindly forward your number via Private Message so as to run a check on your line. Thank you

Nwanna2588:
I'm using BB bold 2. Can I use it as a modem to browse on my laptop since I've active subscription?

Hi, you might not be able to use your blackberry subscription as a modem as there are data bundles you can use on your modem. kindly dial *131# to get list of MTN data plans. Thank you

bamirotola:
For the past 3 years, they'v been debiting my account 15 naira for some micro insurance shit I didn't subscribe for... called them times withou number, they will give me fake code but it won't disturb them from deducting from my account d second day... all these network are coperate thieves, they place unsolicited calls, which if u mistakenly pick, u'v subscribed into their money deducting service... I believe this is robery, not in no way different from yahoo, yahoo....they are con men... all sector in this country is shit... sometime I regret being born in this illfated country.....

Hi bamirotola, I am sorry you had such an experience, I would like to resolve it. Kindly send me your number through Private Message so as to enable me check and return with a feedback. Also note that I run a Thread here: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are promptly resolved. I await your response. Thank you.

Sicozone:
Let me just start by asking what on earth is wrong with MTN's customer care that speaks to u directly?? Whatever is happening, any of the agents seeing this should pls respond o. I've noticed that whenever I check my acct balance after some hours of loading my line my account would have been deducted by 50 to 150 naira. Is this cos of the fine they're been asked to pay that they are taking little by little from us. This is robbery and as a stdt I can't afford this for goodness sake. Even if they want to be deducting tithe I won't mind but this amount is too much and unacceptable. And am not even alerted or anything such as subscription for anything, its my call line n I don't browse with it. Can't help but voice out my pain o cos I hardly create topics like this. Anyone experiencing this should pls share his or her ordeal. Thanks

Hi Sicozone, I deeply regret any inconvenience this may have caused you. I would be glad to assist you resolve this, kindly send me your number via Private Message to enable me run a check and revert with resolution feedback. Also note that I run a Thread here: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are promptly resolved. I await your response. Thank you.

Sorry about this, you will be contacted shortly.

Taylor184:
I subscribed for the Mtn monthly plan of 3.5gb on 13/06/2016, however i have been unable to browse since despite removing my battery several times and doing all sort of checkups on my mobile....Definitely, the fault is from Mtn!
Please help look into it, cos I have been given the data but unable to browse with it!Thanks and God bless you if you reply on time!
My number is 08037863244.



Cc.. JideSM......Tayoccu

Subtlelad:
And so i recharged #500 last wednesday with the hope of subscribing for the mtn weekly 750mb plan. All my thought was that after subscribing, i would be given double of the data making it 1.5gb cause since last month, have been getting twice of my subscription. Mean that am on mtn beta talk too, i would get #1000 as bonus.
I did the subscription, and decided to check my data balance and to my utmost surprise, i saw 150mb, and 150mb extra data making total data 300mb. I called their customer care center and they were telling me all kindof stories that they will forward it to the appropriate dept. For further processing, that i should call back within 24hrs. The same thing they were all saying after the whole of 24hrs elapsed.

I initially continue using the data with the hope that the remaing data would be restored, then i noticed that the 1000 bonus has gone and they've started deducting from the main data

The long, short, slim and the roburst of it is that my remaining data wasnt restored. I guess this is my first time of falling a scam to mtn data ish. Has anyone also experienced this?

I am sorry you had such experience, you can follow this thread MTN Customercare Thread and state your number via the PM and i will be glad to be of help.