₦airaland Forum

Y'ello, the issue has been resolved.

aaaosas:
Hello Jide SM,

pls and pls help remove my number 08064343455 from any unsolicited SMS sending plan,which usually deduct money from account every night for what I know nothing about, this has been happening for like two weeks now.

its very frustrating, pls help and thank you

chidoo4luv:
Jide how do I cancel all the this sub, eating all credit pls. Code to cancel it.

Please provide your phone number and state the service for assistance.

zynzyn:
Dear MTN, Why the deception on WOW Weekend?

I got this message from Wow Weekend:

Special offer! Buy 750MB for N500 and get 3.75GB FREE data. Dial *131*103# to activate. Dial *131*4# to view data bonus. Bonus Valid till Sunday 11:59pm

So I loaded and bought a N500 data package today, which should have given me 1gb upon loading credit of N500 and 3.75gb upon using that credit to buy a 7day data plan

On loading, I have been told that I only have 1gb for weekend browsing, which renders the text a lie!! Also the bonus data is so slow and it is not supporting YouTube. What is the benefit of bonus GB if it does not support video?!

I still have other issues o! Let me stop here for now!!

Yello, so sorry about the inconvenience. Please provide your phone number and screen shot of the sms receive for investigation.

abdeiz:
Cmon Mtn this is not cool at all, yesterday I loaded 200 followed by 400 naira making a total of 600 naira. I made calls worth 8 naira leaving me with a balance of 592 naira when I retired to bed. Woke up this morning and viola 100 naira has disappeared from my balance like magic, did you guys subscribed me to any of your products without my knowledge because i had ensured that that I wasn't on any of those.
The number is 07033448366 and I demand a refund of my money back!!!
And another thing is that I wasn't able to browse with the free 100mb you guys are claiming to dish out for certain amounts recharged, I couldn't even check the balance by dialling *556#. Which kind of wahala and distrust be this Ehen?

Yello, sorry about the deduction. May i know the date this happened for checks.

speak2femz:
JideSM. I subed for 750mb so I cud get 3.5gb for the weekend but I can only see 1526.7mb on my balance... what's up

Sorry for the inconvenience. Please provide your phone number for checks.

Oma307:
Mr moderator pls is their no 10mb for someone who load 100 naira card again especially on those on pulse

Yello, please visit http://mtnonline.com/data-plan for our available data plans. Thank you.

Rilwayne001:
Mr.. jidesim, i subscribed to MTN 1gb for #500 earlier this morning, and by now I've already used 310mb i didn't download anything as a matter of fact neither did i do much upload. Am i doing some thing wrong?

Sorry for the inconvenience. Please provide your phone number for assistance.

MasterEmmanu3l:
How do I activate my voicemail?

Kindly dial 111 or 113 and follow the prompt.

tanichris:
Another N50 has been removed from my credit.

Sorry about the deduction. Please provide your phone number for checks.

tanichris:
Laughs...
funny enough Buh, I don't have any international number on my phone. Let alone, send an SMS to one.
I beg you in the name of God. Please do something

May i know your phone type?

Udezer69:
Does MTN have a timed based internet plan? One without data cap or anyone, even if it has data cap...

Y'ello, please be informed that at the moment we currently do not have a time based internet plan. Please visit http://mtnonline.com/data-plan for details about our data plans.

Udezer69:
Does MTN have a timed based internet plan? One without data cap or anyone, even if it has data cap...

Hello Udezer69, kindly note it has data limit. Thank you

Hello Esesuper, I can understand how you feel and am deeply sorry about this experience. Checks show that the N100 was deducted for the Music plus service active on your line. Also be informed that you will receive 1GB(WOW weekend data promo) when you recharge ABOVE N500. The inconvenience is highly regretted.

Esesuper:
Well, I hope MTN gets this cos am really pissed right now.

My number is 08067179577.
I loaded my 500 naira airtime an hour ago (at about 12.34 am 22/7/2016) and I received a message that my recharge of 500 naira was successful and that I have received a data bonus of 1gb (ie the wow weekend thingy). This bonus 1gb data is d reason why I loaded d 500 naira airtime in d first place.
I decided to check my balance and to my greatest surprise, I had 400 naira airtime left, even though I didn't make any call and never subscribed to any funny mtn service with funny hidden charges, not even caller tunes! Also, my data service is on my glo line, cos I use a 2-sim android phone. And I have NEVER borrowed money from MTN!
2ndly, d wow weekend data bonus was nowhere to be found.
So now MTN scammed me of the promised 1gb data and N100 airtime. I have tried several times to call customer service but u guys keep hanging up on me after telling me to hold on for a customer care representative.
This action by a renowned service provider like mtn is unacceptable and I won't rest until I get my money back with apologies.
This continuous scamming by mtn is d reason why I haven't loaded my line for over 2 months now. I was just about to give u guys another chance and this is what I get?

Y'ello, I am sorry to hear that you experienced some difficulty while trying to use the WOW weekend data promo. Please share the affected number via personal message and state your device type and error message received.

Nwanna2588:
I got mtn wow weekend promo and it did not work on my system. That same system works with another mtn line. I don't like to be complaining but this very one has made me to behave otherwise

Hello Yemi2plus, your BB balance is 2.3GB and your inability to view balance is regretted, we are working to resolve this. Please be informed that you will receive 1GB (WOW weekend data bonus) when you recharge ABOVE N500. Apologies for the inconvenience.

yemi2plus:
MTN Nigeria and Their Fraudulent Acts

I re-activated my monthly BB subscription on Sunday, 17 July, 2016, which is suppose to expire 16/08/2016 16:12:39PM based on the confirmation/successful text I received.

Sadly however, it stopped connecting today and all effort I made to check my status was not successful.

Each time I send "status" to "21600" as a text, I receive this as a reply, "Yello! Your Black Berry has no active DA" . In fact, I've not been able to check my status for a very long time now including the last subscription I did. Also, all my calls to your CC automatically hangs up after telling me to wait for a representative.

Since I needed to be online for vital reasons, I decided to recharge 500NGN to earn your 1GB WoW data weekend bonus. Please note that I did it last week by re-charging 200NGN and 500NGN and received 100MB and 1GB free data respectively as bonus.

After re-charging 500NGN today, I received a pop up text confirming my recharge was successful plus showing my free 1GB data. However, when I checked my account balance, I saw 100MB as my bonus instead of 1GB that was advertised, though, my 500NGN was still intact.

Now, my questions are;

1. What's the status of my current BB monthly data plan?

2. Why I've not been able to check my status using the traditional text method?

3. Why was I deceive to recharge 500NGN to receive 1GB data bonus but got 100MB instead?

My affected MTN number is: 070 3018 7784.

Thanks as I anticipate your quick response.

Y'ello, please forward the affected number via personal message to enable me look into the issue and have it resolved. Sorry about this experience.

maestroferddi:
Please help on this matter:

I virtually all my airtime on my MTN line as soon as I recharge. The recharge credit gets wiped out as soon as I recharge. Been having challenge in the past four days.

I suspect some fraudsters are using some kind of code to steal my airtime or what do you think?

Y'ello Jelo4kul, I am sorry you had such experience. Please be informed that the issue has been resolved.

Jelo4kul:
Good evening Jide,

I never expected that I would be a victim to mtn problems anytime soon. But as I speak am in a state of utmost frustration. It all started two days ago, I couldn't receive calls on my mtn line(08062950253). I thought it was a mere issue. Not until this evening that the issue persisted that I decided that I can't take it any longer. The surprising part is that I can make calls with this number but I can't receive call.

I would really appreciate if you help me resolve this issue. THANKS in advance.

Hello, I'd be glad to assist you. Please confirm the package you would like to migrate to.

IBB98:
Goodday chief,how do i unsubscribe from MTN BETATALK PACKAGE?Kindly assists sir.My nbr is 0803 468 5849‬.Tanx.

Y'ello Jsben, checks made on your line show that N4 was charged for SMS sent to different numbers. Please check your send messages to view this. The inconvenience is regretted.

jsben:
Good evening Mr Jide, Please #4 SMS charge is being deducted continuously for a message I sent just once. I kindly need your assistance. 07031185907

Y'ello, I apologize for this. Checks show that the N15 was deducted for SMS sent to international numbers.

tanichris:
For the past two weeks now, MTN Keeps deducting N15 Everyday from my credit.
I've tried all the codes I know, Buh it won't stop.
Please do something about it. Here's my number 07063156674

Y'ello, I apologize for the deduction experienced. I will look into this and have it resolved. Please provide your number via DM. Kindly note that I currently run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issues are resolved promptly.

derrick015:
[b][/b]IT'S THREE TIMES IN A ROLL THAT THEY DEDUCTED MY MONEY WITHOUT N75 N150 N75. ON LOADING AIRTIME BACK TO BACK TO BACK. I CALLED THEIR CUSTOMER CARE THEY SAID I SUBCRIBED FOR A MUSIC PLUS I KNOW NOTHIN ABOUT. THEY SAID I SHOULD SEND STOP TO 5900 I DID THE RESPONSE I GOT WAS I NEVER SUBCRIBE TO IT SO I CANT UNSUBCRIBE. THEN I CALL AGAIN THEY ASK ME TO DIAL *123*5# WHICH I DID AND FOLLOWED THE PROCESSED BUT TODAY DEY DEDUCTED MY MONEY AGAIN. PLS HELP

Y'ello Jossypet, I'm sorry about this experience. Kindly PM your number for prompt assistance. Please note I currently run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are promptly resolved.

jossypet:
I'm really angry as I'm tying this message. I did an MTN bundle4u one week subscription last week Wednesday (13/06/2016) of N500 and was credited with N1950 & 100MB. I used N166 on voice calls on that same day.
The following day I could not make calls from my line (including calling their customer care Centre and checking my balance). I used a colleague's line to get to an agent and was told that my line was being worked on. It was later resolved later that Thursday night but I discovered I couldn't call from my Bundle4U sub. I've been calling their agent since then (Friday - Thursday 21/06) and I was always told that my issue would be forwarded to the responsible department. On my expiry date, I was also told that it would not count since I was still having issues.
Only for me to call today being Friday 22/06 and was being told by their agent that from what she could see from her system my bundle has expired and there was nothing they could do about it even though I can still clearly see my balance as N1784 till date. I took my time to explain how it all transpired but she insisted that nothing can be done and that she was sorry. That really pissed me off!!!
Please nairalanders what do I do from here? Pls reasonable comments cos I'm angry already

Rejoice777:
Your MTN lotto bet has failed, this means your bet has not been placed in your selected draw. Please try again or dial 014663270 for further help. Hello!!! why is it dat any time I place a bet @N5 per line, that is d message l always receive. But when ever I perm @ N10, it will go. Meanwhile I saw someone who used to perm @ N5 with his mtn sim what is wrong pls?

Hello, so sorry to hear this. Kindly see below details on MTN lotto.

LOTTO ON MTN
The 3 lottos on MTN are Quick Lotto, Mega Hammer and Mega Lotto. Here are the details below:
Play Quick5 to win N10 million daily. Select 5 numbers from 1 to 39 or text A for auto pick and send to 31113 at N100 per game or dial *309# to play. Draws are televised by 9:55pm on AIT daily.

Play Megahammer to win N100 million weekly. Select 5 numbers from 1 to 59 and 1 mega number from 1 to 9 & send to 31114 or dial *309# to play the game. Draws are televised by 9:55pm on AIT.
Play Mega Lotto and WIN up to N1 million Daily. To participate, kindly send 4 digit bet numbers between 0000 and 9999 to 30800. Costs N50 per game.

goldtito:
dear Jide. pls help me out. I just started using my mtn sim 2 weeks ago. and it comes with 500% bonus on every recharge. but since 5 days ago, I didn't get any bonus again. what's wrong. pls me out ooh.

Hello Goldtito,sincere apologies. Kindly provide your phone number for checks.

Orubebe01:
Cc: JideSM

Y'ello Orubebe01, apologies for the inconvenience. Kindly note your sim is registered. You can confirm this by sending STATUS to 799. Thank you

Y'ello, checks show that the airtime was deducted for the Music plus service, however, the service is no longer active on the line. I apologize for the inconvenience

wheesin:
hey Jidesm & Tayoccu. We have a problem. Everytime I recharge on my line for the past one month, my money always disappears unused before the next morning. First I thought it was one of this weird auto subscriptions so I turned it all off only to recharge yesternight and my money also disappears this money.
It's so painful, I ve called CC, they are just as confused as me, Please help me.
I have lost so much money. I am on the dumbest plan ever, betatalk. 08167041309

Y'ello, apologies for the inconvenience experienced. Kindly ensure you have less than N12 on your account balance when trying to use the Xtratime service.

dapaiks:
guday, pls i hav issues wit using mtn xtratime wen ever i opt in fr xtratime credit i will get a rspce dat i am nt qlfyd dat i av to rechrge a minimum of 500NGN this mnth to use d service nxt mnt, my minimum rechrge in a week is mre dan 500bx so i dnt knw y i kip on riciving diz ero mssge. i dnt knw if der is any way i cn b fixed. d numba is 07030320807

Y'ello, the data share service is unavailable at the moment. You may want to try our SME data for data share service.

Toun2nl:
jide, is how can i share data? Thanks

Y'ello, please see information below on tariff plans and their migration codes;
MTN XtraPro call tariff is 11k/sec to all networks with N5 (daily access fee). Dial*401# or text 401 to 131 to migrate.
MTN XtraSpecial call tariff is 15k/sec to all network. Dial Dial *408*1# or text 408 to 131 to migrate.
MTN TruTalk call tariff is 20k/sec to all network. Dial*400# or text 400 to 131 to migrate.
MTN PULSE call tariff is 11k/sec to all network. Dial *406*1# or text 406 to 131 to migrate.
MTN Betatalk call tariff is 40k/sec to all network. Dial *123*2*6# or text BT to 131 to migrate.

abdeiz:
Pls can I get detailed information about the call rates of the various tariff plans. Thank you.

Y'ello, we currently do not have free happy hour calls.

dapaiks:
gudevenin, pls i wnt to find out if there is any mtn tarrif presently that allow fr free nyt calls tnkx

Y'ello, I apologize for this. Kindly share the affected number via PM for assistance.

temtop005:
Good afternoon Jidesm, MTN deducted 30 naira out of my money saying its for fish farming subscription, pls how do I unsubscribe and block future. I definitely do not have any idea of when I subscribe bcs I don't subscribe to such. Pls help