₦airaland Forum

Y'ello, the service on your line has been deactivated. I apologize for the inconvenience.

SCOOPERJEF:
mr jideSM this the number and the deduction happened 10th of july and make sure u deactivate any unwanted subscribtion that is active on the line. . .if i say make u refund me naw u go say it is not refundable. . .and if after all this deactivation and the zaping of my airtime still continue i ll just chew the sim. . .am even planing to port to etisalat cause i hate rubbish. . .08147379846

Y'ello, MTN SmoothTalk Plus has been replaced by MTN XtraSpecial. Dial *408# or text 408 to 131 to migrate.

Seamareggae:
Pls smoothtalk code

Y'ello, please see tariff plans and migration codes as requested;
MTN XtraPro call tariff is 11k/sec to all networks with N5 (daily access fee). However, please note 20k/sec will be charged if available credit is not more than N5 . Dial*401# or text 401 to 131 to migrate.
MTN XtraSpecial call tariff is 15k/sec to all network. Dial Dial *408*1# or text 408 to 131 to migrate.
MTN TruTalk call tariff is 20k/sec to all network. Dial*400# or text 400 to 131 to migrate.
MTN PULSE call tariff is 11k/sec to all network. Dial *406*1# or text 406 to 131 to migrate.
MTN Betatalk call tariff is 40k/sec to all network. Dial *123*2*6# or text BT to 131 to migrate.
Please be informed that MTN Trutalk+ tariff is no longer available.

jadepinkett:
Hello.
Please can you help out with MTN's current tariff plans, access fees attached to each and migration codes Also is the MTN true talk+ still available, if yes, what is the migration code

Y'ello, the GPRS settings has sent to your line. Kindly save and ensure there is an active data plan to enable you browse. Sorry for the inconvenience.

Htown64:
Good evening, I will like you to assist me in making this line 0703 780 1409 to browse because the GPRS icon refuse to come on and I have been to one of your connect shops and they couldn't resolve it. all the settings are correct and there is data on the line. thanks

Y'ello, apologies for the inconvenience. Kindly share the affected number via PM for assistance.

charix:
Why is it after every three days of enjoying the 25.00 night plan it refuses to work on the fourth day? It deducts my money, sends the confirmatory message but try as I may I can't get it to browse. Calling customer service is out of the question because even the tone of their voice shows displeasure at me for ruining their night.

Y'ello, your request has been completed. The inconvenience is regretted.

yak:
please Jidesm, help deactivate every VAS on these Sims
08063995614 and 08063004056

am now afraid of loading on either Sims. thanks

cozy7:
[b]After d long advertised MTN pulse, I finally migrated to it (by dialing *406#). 3nights ago, which was Sunday morning, by 12am, I subscribed for d night unlimited browsing for N25. This amount was deducted from my account and I got a confirming SMS, which also notified me of my ability to surf d internet till 4am. I had already checked my existing data which was 1063MB as at midnight, but behold at exactly 3.33am I got an SMS alert that my data bundle was remaining 745MB. I was shocked n called their customer care, only to be accused of not switching my phone off/on b4 browsing (which I did). This accusation was followed by unreasonable reasons y I was wrong n they (MTN) were right.

Just this (Tue) morning again, same thing happened, I subscribed 4d night plan, was charged 4it n got an SMS confirming it. I THEN SWITCHED OFF MY PHONE FROM 12AM TILL 12.30AM, when I put it bck on, checked my previously existing data (which was 501MB) n started surfing again. Only for an SMS to be sent that my data remains 81MB.
As I type, I feel cheated by MTN. I've called their customer care again, but they keep posting me, mostly saying that d app "they'll use to confirm is down". Plz Nairalanders beware, this act by MTN is really fraudulent. 07069592966.

Mod, plz help a bro move this up, so everyone could learn and be cautious. Thanks! [/b]

Hi I currently run a Thread here called the MTN Customer care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread, where issue like this could be resolved promptly, Kindly note that the issue is receiving attention.

Hello kindly PM an alternative number to reach you for assistance, the number you posted is not available at the moment

Hello kindly PM an alternative number to reach you for assistance, the number you posted is not available at the moment

bamirotola:
Those people are online armed robbers , they'v been debiting my account 15 naira for the past 3 years, called dem times without num, dey'l promise to rectify it or even tell me they have rectified it but they wont.... I think they have one agent on Nairaland, he attended to me and promised me the issue ha s been resolved only to see the debit msg the second day.... Now it's even more worse... they are now two deducting my acct... 770 and MTNN, one for micro insurance and the other for life insurance which I did not subscribe for.... i'm waiting for that time they will push me beyond my threshold and wld have to take legal proceedure... damn our government and that thief network.... MTN THE MOBILE ARMED ROBBER!!!! #NowI'mGETTINGANGRY

Attached is d screen grab from both 770 and MTNN....

Hi bamirotola, i sincerely apologize for the inconvenience caused by this. I'd like to inform you that there is a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where you can report cases like this for prompt assistance. Kindly send your mobile number via PM to enable me assist. Looking forward to hearing from you. Regards

Abimibaola:
Most of our Communication Companies are seen as cooperate thieves organization especially MTN. over a decade I have been using this network the same thing has been happening over and over again. They are fond of deducting you money without any reasonable point to back their obnoxious act of theft up. The only thing they will tell you is that we are very sorry and that doesn't stop them from doing such, and I wonder if they engaged in such act and deduct #100 from 100 people in a day.
My Germaine question is,
Is it the operational system manager that engage in this obnoxious act of theft or is there anybody among the junior staff that carry this act out?

I wonder why our government have not still descend on them in order to know what would have happened. The fact remains that I'm not the only one they have done this to and I can't be the last, until we Nigerians rise up to fight against this legally. We cannot allow an alien company to be cheating on us. This very disgusting!
I call this cooperate theft because is another level of corruption.

Watch out for part 2.

Hi Abimibaola , so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where issue like this could be resolved promptly. Please send your mobile number via PM to enable me assist. Looking forward to hearing from you. Regards

Hello OprMgt, I can confirm that your reported issue has been resolved. Please check your data bundle balance to confirm.

OprMgt:
Ok. I hv re-registered my complaints there. I appreciate.

Thnks. I have. But there was no way to edit d default msg to enable me add my no. Thnks for d care.

OprMgt:
Ok. I hv re-registered my complaints there. I appreciate.

Thnks. I have. But there was no way to edit d default msg to enable me add my no. Thnks for d care.

You are welcome.
I have replied your message. You will be able to add your phone number when you send a PM now.

Here is the link to our customer care thread mentioned earlier. Please let me know when you have sent the PM.
Thank you.

https://www.nairaland.com/1379574/mtn-customer-care-thread/

OprMgt:
To whom it may concern.

I hv mtn sim (0703..68888) running on iPulse tarrif plan with over 2gb active data got frm diff previous roll-over. This was due to expire July 14 2016 or I renew my subscription to avoid data loss. I hv always done d renewals very successfully and it automatically occurs between 12:15pm and 1:15pm once there is sufficient airtime balance.

However, since d early hour of yesterday, July 14 2016, say 2am, I had serious challenge on dis said line. I cant recharge airtime in readiness for d renewal, cant even transfer credit to d line, cant make calls, cant text, etc. I initially saw it as normal ntwk problem and expecting it to be over soon.

Trying to frantically guard against unexpected data loss, at about 9am, I had to use another mtn line to call mtn cs 180 lodging my complaints and fears. I was told there had bn such complaints frm other subscribers too and dat I should just relax being a general problem. Dat it wl be resolved before my subscription expires.

Trying to beat d subscription expiration (always between 12:15pm to 1:15pm) and to avoid story dat touches d heart, I called mtn cs again at about 10am but I was still asked to call back, dat their engineers are seriously working on it. Shortly after dis, I got a txt msg frm mtn acknowledging d issue (see screenshot below).

After an hour, nothing seems to have changed. I called again and was told same story. Being now more restless, I kept calling mtn cs almost every 1 hour interval, yet nothing changed.

D most incredible and sad part of dis long story is dat...... at about 1:18pm, mtn had d guts to send me a txt msg dat 'my renewal has failed.....' (See screenshot below) despite d problem to recharge is known to them and moreso dat d issue is not still being resolved. I called mtn immediately I got d txt but still same story of ...... d problem is being worked on.

As early as 3am dis morning (July15 2016) I called mtn cs again only to be told dat they cant access any info on my line at d moment to justify my complaints. And that I should continue to call back until they are able to access info.

Now, d question is when wl I know d time they wl be able to access info? Even if they are able to access info and they still claim they hv nt bn able, hw wl I know? Will over 2gb data go just like dat?

Mtn pls I need my data refund.

Mods, pls help out......do d needful.

Thanks all.

#Bello.

OprMgt:
To whom it may concern.

I hv mtn sim (0703..68888) running on iPulse tarrif plan with over 2gb active data got frm diff previous roll-over. This was due to expire July 14 2016 or I renew my subscription to avoid data loss. I hv always done d renewals very successfully and it automatically occurs between 12:15pm and 1:15pm once there is sufficient airtime balance.

However, since d early hour of yesterday, July 14 2016, say 2am, I had serious challenge on dis said line. I cant recharge airtime in readiness for d renewal, cant even transfer credit to d line, cant make calls, cant text, etc. I initially saw it as normal ntwk problem and expecting it to be over soon.

Trying to frantically guard against unexpected data loss, at about 9am, I had to use another mtn line to call mtn cs 180 lodging my complaints and fears. I was told there had bn such complaints frm other subscribers too and dat I should just relax being a general problem. Dat it wl be resolved before my subscription expires.

Trying to beat d subscription expiration (always between 12:15pm to 1:15pm) and to avoid story dat touches d heart, I called mtn cs again at about 10am but I was still asked to call back, dat their engineers are seriously working on it. Shortly after dis, I got a txt msg frm mtn acknowledging d issue (see screenshot below).

After an hour, nothing seems to have changed. I called again and was told same story. Being now more restless, I kept calling mtn cs almost every 1 hour interval, yet nothing changed.

D most incredible and sad part of dis long story is dat...... at about 1:18pm, mtn had d guts to send me a txt msg dat 'my renewal has failed.....' (See screenshot below) despite d problem to recharge is known to them and moreso dat d issue is not still being resolved. I called mtn immediately I got d txt but still same story of ...... d problem is being worked on.

As early as 3am dis morning (July15 2016) I called mtn cs again only to be told dat they cant access any info on my line at d moment to justify my complaints. And that I should continue to call back until they are able to access info.

Now, d question is when wl I know d time they wl be able to access info? Even if they are able to access info and they still claim they hv nt bn able, hw wl I know? Will over 2gb data go just like dat?

Mtn pls I need my data refund.

Mods, pls help out......do d needful.

Thanks all.

#Bello.

Hi there OprMgt. Really sorry about the issue with renewing your data bundle despite your efforts at recharging your account which failed as a result of a network challenge. MTN has a customer care thread right here on Nairaland with me as the admin, where you can report cases such as this for prompt assistance. (Link to the thread below)
However, I'd love to have this issue resolved for you. Please PM the affected phone number to make this possible.
Thank you.

SCOOPERJEF:
mr jide i have been experiencing same ordeal. . .the painful part is that i will call their cc and i will be asured that noting will hapen only for them to deduct my credit

Hello SCOOPERJEF, so sorry you are also experiencing this. Kindly PM your number, date and time of last deduction to enable me assist. Please see https://www.nairaland.com/1379574/mtn-customer-care-thread a thread I run where issue line this are discussed. Thank you

chumaster:
Am I the only one experiencing this issue here?
I don't know why MTN keep deducting my airtime for services that I never heard of nor subscribed to.

Today, I wanted to recharge again but had to call their customer care because I know what will befall me if I recharge. After wasting my time for up to 20 minutes, they finally picked. After explaining my ordeal to their Customer Service representative, he mentioned one service like that which he claimed I subscribed to. I asked him to help me unsubscribe from it and prevent future automatic subscription which he did and I ended the call. I received a message from them that they have successfully done that.

Believing that my problem is gone, I happily recharged my line and for 30 minutes, my airtime remained intact.
About an hour or so I received a message that I have successfully subscribed to Naijapals entertainment Gist....blah blah blah.
I rushed to check my airtime only to see that N100 has been deducted immediately.
Note: I never browse, call nor send any message after I recharged.
Hence, how did I subscribed to that thing
Am very furious with them(MTN) right now.
Upon on this economic hardship that we found ourself in, I can't even recharge my line and make use of it.
I am thinking of what to do to MTN right now.

Hello chumaster, I am so sorry you are experiencing this. Kindly PM your number as I would like to assist. Please note I currently run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issue line this are discussed. Thank you

Ojestas:
Thanks. Kindly help unsubscribe for it.

Y'ello, kindly send NO to 4100.

Y'ello, sorry about this experience. Checks show that the data has been deactivated hence auto renewal is no longer applicable.

kannyluv:
Please sir send me a code to stop mtn from renewing my data or help me cancel it.infact I dnt know what they charge me for. They deduted my 100 yesterday and today making it 200 for 2days. The number 08063659849

Y'ello, there are no value added service on your line.

leksgcfr:
Please help me deactivate ,block or cancel whatever service is running on my MTN line. The mobile number is 08166887125.

Y'ello, the bundle is valid for 14days. Sorry for the inconvenience.

doziej84:
I subscribed *142*24#
N1000, to get N3875 for calls and 312MB for internet, valid for 1 month.

it turns out to be valid for only 2 weeks.

is this thing actually for 2 weeks or 1 month?, because mine expired after 2 weeks.

Y'ello, I apologize for the inconvenience. Kindly provide the following details via PM to enable me complete your request;Names, Last amount recharged and date, Tariff plan, Account balance, Date of sim activation, Address and State of origin.

Ossaic66:
hi jideS, please help me, i forgot my transfer pin 08132132588, how can i reset it or help me reset it

Y'ello, we are here to listen and attend to your queries promptly.

kannyluv:
JideSM, Good afternoon,Please sir,why is it that you dnt Attend to me whenever I share my problems Here..?

Y'ello, apologies for this. The deduction that occurred on your line is for Callertunez service.

Ojestas:
I slept with #90 on my 08101738885 line yesterday. . woke up with #40. . I want to know which midnight spirit sucked the #50. Thanks

ezinwa57:
MY fellow nairalanders, please how do i go about this issue of my line.....Anytime i recharge, Mtn one way or the other must clear all my airtime without my consent even though when am so sure i never subscribed for any promo or services.
The worst of it all is whenever i call their customer care to clarify the issue, they will keep telling me that "THE SOFTWARE NEEDED TO CHECK MY LINE IS CURRENTLY NOT AVAILABLE, WE ARE SORRY FOR THE INCONVENIENCES THIS MUST HAVE CAUSED YOU. THANK YOU FOR CHOOSING MTN THE BEST NETWORK".......immediately they will bang the call on me.
The latest one that got me so annoyed was that i just borrowed N50 from mtn, they gave me d N45 naira as usual and immediately took all their airtime back and so am going to pay for the money i never used.
MY question now is "HOW DO I GO ABOUT DIS ISSUE ?.....

Hi ezinwa57, it is quite unfortunate that you have to experience this inconvenience, apologies. I can assist you get the reason you experienced deduction on your airtime. Kindly forward your number through Private Message so as to run a check and revert with resolution details. Also note that I run a thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are discussed, do feel free to post yours. Meanwhile, I await your response. Thank You

Y'ello, please be informed that the data share service is unavailable at the moment. You may want to try our SME data plan for data share option. The inconvenience is regretted.

dungas30:
mr JIDE the last time i contacted mtn customer care pataining data share the told me that the service has been suspended. is the share data service back? or still pending.

Y'ello, I apologize for this. Kindly provide the particular date you experienced this deduction and amount for further chceks. Your call history showed N15 deduction for Music plus service. However, the service is no longer active.

ladokuntlad:
Goodday Jide


I av this peculiar issue on my mtn line since december2015. Every time i load a card say 200naira and i leave my phone for a period of 12hrs with or without using the credit.

I just noticed a multiple of 20naira has been deducted from my phone without receiving any alert as to why it was removed.
Also, daily deduction of 15naira is removed from my line.

have called CC several times, and dey give excuses of 'the app to check my sim is not responding/ dey av directed the issues to their engineers' but yet no changes.
Number is 08149450089


NB: have deactivated all sort of subscriptions on it(musicplay) and yet dey said its music play dat is deducting my money

Y'ello, the eligibility of offer is determined by the system. Kindly be patient and try the service much later.

temtop005:
Good morning Mr Jide, pls I tried subscribing for the 100mb for 100 naira MTN stuff by sending J11 to 142 which av been doing B4.. But av been trying it Now and it's telling me that am nt eligible for the offer, av called their customer care, they told me to remove my battery and insert back, but I keep receiving the same error message telling me that am nt eligible ... What should I do

Y'ello, sorry about this experience. I will appreciate if you can send your mobile number via PM to enable me assist.

abbeylli:
Mtn deducting my money for no reason,so why is that?

Y'ello, your request has been completed.

Lilinnanyelugo:
Good afternoon sir, please help me cancel the Facebook subscriptions on this line 08104700824. Thanks

Y'ello, sorry to hear about your inability to browse. Checks show that you do not have an active data plan. Kindly dial *131*200# to browse with your airtime.

wordychap:
Pls my Mtn line does not browse.
Will be grateful if u can sort this out for me.
no.: 07034505544
Thanks.

Y'ello, sorry about this. Kindly text STOP to the service code to cancel the service.

Benolbenzene:
Pls I have an issue of N50 deduction daily and I have no idea of what I'm paying for. sometimes d deduction is on POULTRY. I'd really appreciate it if u can help me cancel any ongoing subscription on my line:
08168423216. Thanks!