₦airaland Forum

[quote author=champion69 post=46436545][/quote]Yes I did get your phone number.

I could confirm that the notification about the period of validity was an error. The plan is a 14-day plan.

Even other bigger plans that would have lasted for 60days got 30days validity notification but the right validity period is gotten after balance checks.

I will refund your line with a token. Please bear with me.

champion69:
Morning folks,
I dialed *142*21# on my MTN line and the respond I got was with #1000 I will get #3875 worth of airtime and 320.50mb valid for 30days, I concluded that it was a fair deal at least I will be able to exhaust it within the validity period, just for me to subscribe to it this morning and I was only given 14days validity. Called their customer care line and it was confirmed that it is only valid for 14days. What type of deception is this MTN? Who will I call with almost #4000 for 14days. MTN why not be straight forward with your customers ?

Y'ello Champion69,

I am sorry about this error. I would have loved to confirm the plan expiration date for you. Please provide the affected phone number via PM. Also note that I run a thread here where complaints of this kind can be made. The thread is https://www.nairaland.com/1379574/mtn-customer-care-thread/161. I await the phone number. Thank you.

hopeforcharles:
Thank you for ur kind words I have sent you an email with my number I awaits ur reply.

Hello hopeforcharles, thank you for your mail, checks was conducted and it was discovered that the offer sms you got is sent to customer to enable them enjoy more value for their airtime, and if you received the sms and could not activate that particular one, it means you are eligible to a more better offer you can enjoy. You were directed to a bundle4U package that will grant you access to voice and data. With N1000, you will get N3875 for calls and 312MB for internet, valid for 14days when you dial *300*12#. Meanwhile, note that the inconvenience you experienced is highly regretted. Cheers

LordEmperoris1:
cc: JideSm
@Jidesm Pls help me out.
I did mtn 100# for 30mb a day play on 7/06/16 on 8/06/16 i receive an auto renewal
successfully and my money deducted.
I call customer care to stop the auto renewal
incase of time, discover that de data that was
auto renew is gone and my money not
refunded, i re-call customer care the today me the machine to do is not available Pls help out
i want my data return or money refunded

de number is 08164190772

Hi, I understand this situation is not a pleasant one, so sorry, proper checks revealed your data bundle has expired and auto renewal deactivated to avoid further deductions. Cheers.

Sixtustony:
Am very annoyed as I type this, I have more than 20 naira credit in my phone. I tried to check my BVN several times but it kept saying bad connection. I checked my credit to see it has all gone. my number 08038241982

Hi, sorry you have to experience this, however, note that each of the code you dialed attracts charges of N20 each, the reason for the deduction. Thank you.

Idboyostic:
@JideSM, Pls I want you to clarify something for me....in MTN Ilorin outlet, a welcome back is charged at #550 and you will be given a recharge card of #400 along with the welcome back Sim but that isn't the case (welcome back Sim but no recharge card) in their Surulere Outlet in Lagos despite them charging same price.

I apologize for the inconvenience you experienced, you might need to visit the outlet and request for your N400 airtime and if not granted, you can forward the address of the Surulere outlet for further assistance. Please ensure you visit if you are close to it before contacting again.

hopeforcharles:
I am registering my complain here to any MtN staff out there, I was on my own when MtN sent me an unsolicited massage saying load #1000 and get #4000 to make call valid for one month dail *142# I said okay I went I loaded the 1k only for them to redirect Me to another code of *142*21#, why is that fair? I am seriously angry at this kind of fraud and I ask that they do the needful and allow me subscribe to the first information that made me recharge. And I advise everyone veiwing this to be very careful about MtN promos. Here are pictural proofs.

JideSM

Its so sad to know that you are in this situation. The good news is that you can be assisted, kindly send your number through private message so as to check and return with resolution feedback. Also note that I run a thread: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this can be referred to for assistance. Meanwhile, I await your response. Thank you.

Proffdada:
Money Thieving Network

Its so sad to know that you are in this situation. The good news is that you can be assisted, kindly send your number through private message so as to check and return with resolution feedback. Also note that I run a thread: https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this can be referred to for assistance. Meanwhile, I await your response. Thank you.

Youngetskilz23:
mr jidesm goodday. pls i dont like what mtn is doing to me. its not fair. for over 3weeks now i cant borrow credit.. sometimes i maybe stranded at night hence decide to borrow. but it keeps telling me am ineligable. i havnt loaded upto 500 naira this month bla bla bla .. this month alone i have loaded over 3000 naira plus worth of airtime . so why am i still unable to borrow.. today i loaded and so on. i even borrowed last month and paid back the next day. its anoying. pls help me out 08163245448 . thanks cc jidesm jidesm

Hello Youngetskilz23, so sorry for the inconvenience. The Xtratime service has eligibility criteria such as:
SIM must be prepaid and registered, account balance must be between N0 and N12, monthly recharge frequency and average monthly spend will be considered and you must have paid up any previous XtraTime request and the charges associated thereto. Thank you

SirDavico:
MTN has been deducting my airtime for a service I never, I repeat, I NEVER subscribed to! Who caller feel don epp? MTN na big thief! Can someone please tell me how the devil I got subscribed to this bleepin' service?! I need to bleep my way outta this bleepin' service called caller feel. Someone should please epp me

The Callerfeel service allows you express yourself through short messages that will appear on your callers phone screen when they call your line. It can be however be deactivated by sending STOP to 50016. Thank you

Lilinnanyelugo:
good evening, please help me cancel the Facebook subscriptions on this number 08104700824. thanks

The service has been deactivated as requested. Thank you

lapulgaatomica:
good day, i tried to transfer data from my sister's phone to mine but it didn't go, can you kindly put me through the process?

I am so sorry for the inconvenience. Kindly note the service is not available.

Otunba4eva:
My Mtn line is 08164229076, yesterday 02/06/2016 around 7pm I loaded an Mtn recharge card of #1000 and I was given a bonus credit of #2000. But this morning I wanted to make some business calls and I checked my bonus credit and discovered everything has been wiped off, I have called the Mtn customer care centre and they told me my complain was confirmed to be true and that they would forward my line to the back-end engineers for my bonus credit to be reverted. But up till now am yet to receive my credit.Pls I want the appropriate authority in Mtn to look into this issue and help me roll back my credit.

Pls, I want the moderator to help send this to the front page.

The bonus was used for browsing on your line, as seen in the records. The beta talk bonus is to be used up first before any bundle or the main account is used either for browsing, calls and SMS. Your browsing from 8.49pm on 2nd till 11pm was via the bonus and 10MB bonus given to you not the 1.5Gb which you activated. You can follow my thread MTN customercare Thread to state any issue there and i will be glad to take it up and resolve

Timijo:
I was been skeptical about writing this; but since my effort to reach them on customer care line has proved abortive I have no choice than to voice out here.
I was happy when I heard that MTN has increased #1000 plan to 1.5Gb. I subscribed for this data last week and I was giving 1. 5Gb data.
I started using it, until Thursday 2 when it stopped. I checked my data balance and I was told that I have exhausted my data. What! Within a week? I did not stream line video online. I only use it for whatsapp and browsing web pages.
I have called their customer care line but they did not pick. I regretted subscribing to this new MTN data.

Hello Timijo, i'm sincerely sorry you had this experience. I would love to assist you with this. Kindly send your phone number via private message to enable me run appropriate check. I have a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. Looking forward to hearing from you. Regards

Hello Timijo, i'm sincerely sorry you had this experience. I would love to assist you with this. Kindly send your phone number via private message to enable me run appropriate check. I have a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. Looking forward to hearing from you. Regards

Bartork:
The mtn 25naira all night plan isn't working for me. I tried using it on my moderm and pc. Coundnt browse all night.


Please I'd also like to know the code for the mtn 500 for 1g and I'd like to know if it till works. I really have lots of stuff to do. By the way I use mtn on my blackberry and the service is cool. So its not the service in my house that's bad.

I am sorry you could not use the N25 night browsing data. However, the night data works so also the N500 for 1GB data on your phone. Simply dial *103# valid for 7days or dial *131# to select from MTN data bundle option. Note you have to be on MTN Pulse plan to enjoy it. Thank You

danniyal:
Gud mornin
Pls how can I stop auto renewal on mtn bundle4u voice . I use the code V500 to subscribe

Yello, kindly send NoV500 to 131 to stop auto renewal. Thank you

druxy:
Hi here ..was unable to browse throught out this night after subscription to Mtn night plan 25#....I keep getting the data reset page and that also failed to load

Yello, I am sorry you had this experience, kindly provide your number for assistance.Thank you

dudedy:
Today I decided to load #500 to buy 750mb. Which I did,so I checked my balance and it was #500 to be sure the card I loaded has entered my account.well it was #500 . So I dialled *131# den went for weekly data plan followed by 750mb for #500 I selected it and the pop up message I got was I don't have sufficient airtime I checked my balance and behold I saw #200, I was surprised I checked my data balance and it was 0mb am just confused right now and I need my refund

Hello dudedy, I am truly sorry about this experience, I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Yem0350:
When will data sharing and gifting start working?

Yello, I am sorry the service is no longer available. Thank you.

sarafa68:
Good day, Mr. Jide. Since mtn free 10mb bonus expired in just 24hr upon recharging, i want to know any available plan that will give data bonus which will last for a week.

Yello, apologies for the inconvenience, you can migrate to MTN Pulse to enjoy the 1GB fot N500 which is valid for 7 days you can migrate by sending 406 to 131.

tmerlin:
Mtn na thieves they re always taking my credit didn't subscriber to anything at least text to know why re stealing my airtime ... I called em and em said cud not detect any active sub's on my phone I'm damn helpless this is my main numb..if I load anytime any amount they will steal it from me after an hour .. God please punish mtn and all em workers ,let their company fall.I curse mtn .Mtn na thieves they re always taking my credit didn't subscriber to anything at least text to know why re stealing my airtime ... I called em and em said cud not detect any active sub's on my phone I'm damn helpless this is my main numb..if I load anytime any amount they will steal it from me after an hour .. God please punish mtn and all em workers ,let their company fall.I curse mtn .Mtn na thieves they re always taking my credit didn't subscriber to anything at least text to know why re stealing my airtime ... I called em and em said cud not detect any active sub's on my phone I'm damn helpless this is my main numb..if I load anytime any amount they will steal it from me after an hour .. God please punish mtn and all em workers ,let their company fall.I curse mtn .

Hello tmerlin, i'm truly sorry about this experience. I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

shogz89:
Thanks my number is on one of the screenshot I sent and the event happened on Sunday 29th of May 2016.

The issue you reported has been resolved and service deactivated from your line. Kindly feel free to contact the https://www.nairaland.com/1379574/mtn-customer-care-thread/ for any other issue for prompt resolution. Sincere apologies.

BecaciaBarbie:
I subscribed for the #500 for 1gig on Saturday 28th of May, come yesterday I couldn't surf the internet at all! Getting an error message, like the message I'd get if I have no data. I called their incompetent Custer care, she asked me to switch off my phone while my data is on and switch on my phone again. I did all she suggested but to no avail. This morning I called again, and the customer care lady couldn't solve the issue.

My data will expire in just 2days time!!!! I still have enough data and I intend to use it before it expires. If my data doesn't works, then I have just wasted my money and it only proves that the 1gig for #500 is only a scam since it will get to a point where one would be stopped from using the data till it expires or till one renews it.


May God punish MTN for this!!!!

I am deeply sorry for the this inconvenience you experienced. However, I would be glad to assist you resolve it, kindly PM me your number to enable me run a check on your line and provide you with resolution details. There is also an MTN Customer Care Thread you can forward future details to for assistance. Be rest assured that you will be assisted.

shogz89:
On Sunday, I went for a retreat and later in the evening I needed to make a very urgent call, with little or no fund on my line i decided to purchase a #100 airtime. After loading the card I decided to make the call but was getting the beeping sound that signifies not reachable. Tried couple more times and still the same, decided to wait for some time by then it was already dark. Tried calling other numbers but the same response persist, out of curiosity I reluctantly decide to check my balance and to my surprise not a single kobo was left on my account.
Called the customer care to complain and the representative told me I have been charged for a value added tariff of which I never subscribe and don't even know the service it renders thereafter apologising that my money is gone. I further took a step to complaints on their what'sapp contact aand they told me the same thing and that they can't find the records of the subscription when I also them what the service was all about.
They also told me the service has been on my line for weeks, I begin to wonder when mtn became so generous that they will wair for weeks after subscribing before they deduct their service charge and for the records am a prepaid customer meaning I get to pay before services are rendered.
Up until now I haven't received a message telling me have been subscribed to a service as they normally do, up until now I haven't seen or received any message on sport, health, entertainment etc. that shows that there is an active value added services on my line. They have been deducting airtime on my line from time immemorial but have kept my cool simply because the amount was minute and this case wasn't different, but if am to quantify it in respect of the urgency I needed it at that particular time then I will say it's very significant. Now I can't load on that line cos I don't know what they might come up with.
The NCC need to look into the matter of service providers especially MTN. Since they have been slammed the fine, the subscribers have been the one to pay for it through illegal charges.


Lalasticlala

Hello shogz89, am so sorry about this experience. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this could be resolved promptly. I will also appreciate if you can send me your mobile number via PM and the date of deduction to enable me assist. Looking forward to hearing from you. Regards

Oluwaseydex:
it happened that I loaded a 800 recharge card on my sim on Monday 30th may.Mtn deducted 55naira out of the money for an unknown reason,I kept my calm I didn't call them since I had much more on my sim.I slept and woke up the following day to transfer 200 to a friend of mine only to discover that they have deducted 400naira.I called the customer care to know the reason and after waiting for over 16 minutes,a girl finally picked up.I explained my plight to the girl and she told me I subscribed for some plans.music plus,SME VP device bundle of a thing which I didn't subscribed to.I told her to deactivate it for me and I asked about a refund and she said no refund could be made.I was dumbfounded about this act of injustice.The plan which I didn't use nor suscribe for and was charged out of my money.am sure if had been other networks they would made a refund.The money is not the problem but i just want people to know what this network provider is extirting us Nigerians.
Below is the message they sent for deactivating the plans.



Mods help me tag it to the necessary place so as to stop this network provider from extorting money from us.

Hello Oluwaseydex, so sorry about this experience. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this could be resolved promptly. I will also appreciate if you can send me your mobile number via PM to enable me assist. Looking forward to hearing from you. Regards

Deeni131:
out of 10 attempts I made on ten different night,to subscribe for mtn 500mb for #25, I was only connected to browse for just 4 times. the rest they would deduct my money but refused me chance to browse.

Simply subscribe after 12am so as to browse. So sorry for the inconveniences.

Lilinnanyelugo:
please, help me cancel the weekly subscription that collects 25 naira from my phone.

Apologies. Please provide your phone number and the exact subscription.

TOYORCEE:
Gud pm Mr jideSM it had been over 96hrs since MTN deducted my #1218 I have grown desperate enough to post it here after calling the customer care uncountable times with all of them giving vain assurances that my money will be refunded.
I tried using share and sell to transfer money frm 08138366753 to 08101829705 on May 27th but the response was transaction failed but my was deducted and since then have been calling the customer care with all of them telling the same story that they will forward it to the technical department but up till now my money has not been refunded...
Pls mtn return my money

So sorry for the transfer issue.

Please note that the issue is currently receiving prompt attention and you will be contacted when resolved. Please exercise patience.

ikombe:
JideSM , goodafternoon sir.

I got a message from mtn 2day.and i quote

''Y'ello, your subscription to product callerfeelbox has been renewed successfully and naira50.00 is deducted from your account. The next rental collection time is 2016-06-08.''



Pls can you explain this broadaylight robbery . Cause i have never subscribe and will never subscribe for such crap i dont have an idea about. And pls refund my #50 wey i manage put for my line today

So sorry ikombe,
The callerfeel service is active on your line see link http://mtnonline.com/callerfeel
To stop the service text STOP to 50016

Bolaji16:
@JideSM,

Good evening, I subscribed for the #2000 for 3.75GB bundle this afternoon and I've been unable to use it. All settings are intact but still I'm unable to browse. why is MTN doing this to us.

Here is my number 0703 323 0394

Thanks in anticipation.

So sorry Bolaji for not able to browse. As discussed on the phone, please provide feedback if issue persist.

Thanks

deedondavi:
+2348033439030,100 naira was last deducted on the 30th and 31st of May,I haven't recharged my line since then so as to avoid the usual deduction for the fastlink.
would really appreciate it if the problem could be resolved thanks.
And please how do I contact mtn customer care representative?. I tried calling 180 but couldn't find an option there?

You are billed #100 for the daily data Plan of 30MB @ 100NGN .
Simply text NO 104 to 131 to stop auto renewal of the daily bundle.
Kindly follow @MTN180 to get your issues resolved.