₦airaland Forum

peteregwu:
Mtn, I subscribed for bbcday yesterday note around 11:10pm and when I later checked my status I discovered that I was not even activated for that bbcday. Even this morning I got a message that my bbcday has expired.
"Your BlackBerry subscription has expired. Text BBCDAY 21600 to renew. Costs only N100.0! Or text help to select one of our cheaper packages."
What is all that for God sake. This is he second time this will happen to me. 08032823621

Hello peteregwu, apologies for the inconvenience. You will be contacted shortly. Regards

happy662:
hw do i stop dis pop up notification sms showing on my screen

Hi happy662, kindly text EOCN OFF to 131 to stop receiving notifications. Regards

idowuh98:
About two weeks ago, i got a message from MTN that i have been on the network for 8 years and i should recharge to get 500% bonus. Have spent more than #2000 since then but no bonus

Sorry about this. Please PM your phone number for assistance.

Lordabas:
Hi Jide,
How do i opt out of the mtnPLAY subscription? My airtime has been deducted too much

Sorry about this. Please PM your phone number for assistance.

happy662:
hw do i stop dis pop up notification sms showing on my screen

Hi, what information is being provided in the SMS?

vlan:
Hi Jide,

MTN wiped my N9,595 on the 9th/10th of February and no feedback has been given on the reason for taking my airtime. My number is 08145574397 and I still have some of the records of the loaded recharge cards. Kindly treat this with urgency.

N9,595 is not small money.

Sincere apologies Vlan. The issue has been resolved globally.

eaglesec1999:
pls mtn has been deducting my airtime anytime i load in the very 1st month. pls help me deactivate it because am totally and absolutely fed up. Heres my number 08108195136

You had N78 and did a share n sell transaction then transferred it out of your line.

Tolaphil:
Hello Mr Jide, my sim card was recently deactivated, is there a way to reactivate it even though I am presently in London? I do need my sim card to be active please, as I get my transaction alerts on it. 08033799569 is the number....please help. Tola

Sorry about this, the line has been recycled seeing it was inactive for more than 120days and has been assigned to a new customer, who is now the legal owner of it.

Joysmart:
Hello Mr Jide Good day and happy Val in arrears
Please my airtime of 17960 was wiped since last Monday being 9th of February 2015
I've called customer service on 180 several times
They confirmed that the amount was missing without any trace
The lady I spoke with at some point assured me that she'll forward my complaint to the appropriate quarters but till now I've not gotten any refund
Please kindly help me out 17960 is no small money
My number is 08038904583 and my name is Onwuzuruoha Joy Kelechi.
Thanks in anticipation

Sorry about the delay, the issue is being attended to and they would refund the airtime back to your line

SparklingP:
Dear Jide,
please can you help me deactivate this mtn facebook service on my line. I don't even know that I subscribed for such service nd every week #25 is deducted from my account. this is my no 08033056044. thank you

Kindly dial *510*22# to cancel the quick facebook service but if its the Goody bag dial *662# then select that of facebook and cancel auto renewal

Smartestelvis:
i cant borrow airtime on mtn,when i try it tells me "failed".......wot can i do pls

Sorry about this, kindly dial *606# then select 1 to check if you are eligible, then you can try using the service.

Smartestelvis:
gdday broda,i cant access costumer care agents wen i call d cc service....its a new sim tho so wot do i do pls

Sorry about this, kindly confirm if you can make calls. Also you can use other channels like twitter/@MTN180 Facebook/MTNLoaded and the Livechat on your website, these can be used to contact them

dataplus87:
please help Mr Jide,My #7999 was wiped overnight on my mtn line 07069465293.. please help me look into it and also I make a transfer of #2400 from that same line but it was deducted not the airtime never got delivered.... please waiting for your reply ASAP, thanks

Hi dataplus87, apologies for the inconvenience. Your reported cleared airtime issue is receiving attention. However, checks on our system revealed that the N2,400 transfer was successfully delivered 2015-02-09 11.10am. Regards

negal:
Hi Jide,

how do i stop the auto renewal of my data plan? im out of the country and when i tried sending NO to 131 it didn't go through.. thanks

Kindly send your number or send the No to 131 and see if you get a response again

dimplecakes:
Good evening, pls I need help on my mtn sim, it has stop browsing. When I connect it, it doesn't show any sign of E or H. I use an android phone. My mtn sim is on sim 1, when I change it to sim 2, it still did not connect. I tried using someone else mtn line, Still the same problem. But wen I use other network on it, it will browse. Pls what could be the problem.

Hi dimplecakes, apologies for the inconvenience. Kindly send your mobile number via PM for assistance. Regards

Psalmwise:
GUD EVENING bro jideSM Its been up to 3hrs now and the EDGE network on my fone changed to GSM and i have an active sunscription on my line...bro dis is my number 09032771996 pls help me do sumtin about it cos even mtn customer care have refused to pick. Tnx and God bless

Hi Psalmwise, kindly remove battery from your device while it's on then replace battery and let the device reboot. Regards

timbros:
Please kindly check if this number is activated: 07066011845.

I bought the SIM this morning and registered it but ever since I inserted the SIM, it will pop a message welcoming me to MTN and for me to restart my phone. When I restart it, the same message will appear after a while. Over and over again it keeps happening.

Can you activate it for me please?

Hi timbros, apologies for the inconvenience, Kindly insert the sim into a Nokia device. Regards

rockyymorgan:
plz help me mtn deduct 5 naira daily for quick facebook....i need to opt out my number is 08107631912.....help me pllllllllleeeeeaaaaaaaaaassssssseeee

Hello rockyymorgan, the service has been deactivated as requested. Regards

bright8:
Please help o. I made my friend subscribe to the better me data plan last week. After the deduction,he tried to make a call but was told there was no money on his phone. Since then as soon as he recharges,mtn will collect every dime. This morning he recharged 3k didnt even make up to 5 mins call and money don finish.

Sorry about this, what package did he subscribe to, if its a data plan it cannot be used for calls but browsing. Also send his number and the phone type~IU

didfy:
Please MTN is deducting my bonuses for days now instead of taking from my Mb.
I ve called many times but ended up with amatures . Please what do i do? Ive tried DATA OFF -->131 but no luck

Sorry about this, what bonus account is being deducted for browsing, what is your number and phone type~IU

AwesomeRomeo:
I received this text from MTN, wat does it mean? (070xxxxx is my num) "You deserve it 070xxxxxxx! Dial *170# and find out what FREE benefit is released for your 070xxxxxx! It's FREE!"

That is our Cash Quest promo which is ongoing now. You can click on http://www.mtnonline.com/cashquest to get full info on terms and conditions~IU

SUCCESSPOWER:
I want this issue resolve now how can I be subscribing BIS #1500 and you guys still charge from my account you people should quickly do something about it my subscription is to expire on 5th of this month and my number 08069241044.
------ SMS ------
From: MTN N
Received: Jan 30, 2015 5:53 PM
Subject: Your last session was 3 KB,

Your last session was 3 KB, total cost of last session was NGN 0.15 and new account balance is NGN 181.76.
------ SMS ------
From: MTN N
Received: Jan 30, 2015 11:16 PM
Subject: Your last session was 1 KB,

Your last session was 1 KB, total cost of last session was NGN 0.05 and new account balance is NGN 169.84.

------ SMS ------
From: MTN N
Received: Jan 30, 2015 11:17 PM
Subject: Your last session was 7 KB,

Your last session was 7 KB, total cost of last session was NGN 0.35 and new account balance is NGN 169.84.
------ SMS ------
From: MTN N
Received: Jan 31, 2015 12:42 PM
Subject: Your last session was 2 KB,

Your last session was 2 KB, total cost of last session was NGN 0.10 and new account balance is NGN 169.74.

Sorry about this, kindly send your number and also send STATUS to 21600 to confirm if you are within the fair usage threshold~IU

SUCCESSPOWER:
I want this issue resolve now how can I be subscribing BIS #1500 and you guys still charge from my account you people should quickly do something about it my subscription is to expire on 5th of this month and my number 08069241044.
------ SMS ------
From: MTN N
Received: Jan 30, 2015 5:53 PM
Subject: Your last session was 3 KB,

Your last session was 3 KB, total cost of last session was NGN 0.15 and new account balance is NGN 181.76.
------ SMS ------
From: MTN N
Received: Jan 30, 2015 11:16 PM
Subject: Your last session was 1 KB,

Your last session was 1 KB, total cost of last session was NGN 0.05 and new account balance is NGN 169.84.

------ SMS ------
From: MTN N
Received: Jan 30, 2015 11:17 PM
Subject: Your last session was 7 KB,

Your last session was 7 KB, total cost of last session was NGN 0.35 and new account balance is NGN 169.84.
------ SMS ------
From: MTN N
Received: Jan 31, 2015 12:42 PM
Subject: Your last session was 2 KB,

Your last session was 2 KB, total cost of last session was NGN 0.10 and new account balance is NGN 169.74.

Sorry about this, kindly send your number and also send STATUS to 21600 to confirm if you are within the fair usage threshold~IU

Babajoel:
Please, is Family & Friends still in Nigeria MTN tariff plans? Or what call tariff is prudent for students on campus to reach Papa 'n Mama?

Thanks.

Hi Babajoel, MTN Family & Friends tariff plan is no longer available. MTN Ipulse is suitable for students, simply text 406 to 131. Regards

Innocey:
Gudday mr Jide, i want to opt out of mtn yello life insurance pack*** but i don't know how to....pls i really need ur help

Hi Innocey, kindly text STOPLIFE to 770. Regards

AwesomeRomeo:
Pls kindly inform MTN that we need MTN 3G network in our area. We don't enjoy d sub we make due to bad 2G network we have in our area. We need ur help pls.

Thank you for reporting this issue. Please state the exact location and the issue being experienced and the duration of the issue.

gbenga4my:
Mr jide, kindly help me, am tired of receiving msgs from all dis short codes placing deir adverts 5021, 5040, 5031, 33073, 35020, 22865, those are d one's I cud get for now.my phone number is 08035173571

Sorry for the inconvenience Gbenga4my. Your reported issue being attended to and will be resolved as soon as possible.

Psalmwise:
Goodmawn Mr jide....,since I started subscribing on my blackberryfone this january...,mtn usually snds me notiofication dat I jez used 1kb,10kb and dey wud deduct d money from my credit,I tot dey wud stoped so I ddnt bother complaining but since yestday they have increased it to lik 50kb...dis mawn dey jez snt a notification dat I have used 250kb and dey deducted my money....,the major reason am noiw lodging a complaoint now is that since I have an active bb subscrition y is mtn charging me for kilobyte again,I make use of only phone browser,operamini and whatsapp...,pls can u help me stop the unjustified deduction of my money....tnx my number is 09032771996

Sorry for the inconvenience, kindly text DATA OFF to 131.

trent9002:
JideSM. Please I recharged 1000 today to recharge my Bis and you people took 400 from it and put in a separate account with an 800 bonus as a 'surprise'. Now I can't recharge my Bis cos my main account is 600. Please take back your surprise and refund my 400 to my main account so I can recharge my Bis. Biko. My number is 08163630219

Apologies. I will like to understand you. Kindly state the exact issue for prompt resolution.

davizen:
@JideSM.
100naira was deducted from my acc.balance today,for reason I don't know.
I need a refund.
07064713960

Apologies. You were charged for using 2020 to participate in the ongoing Cash Quest promo.

umar3:
Good morning sir, and keep the good job going. Pls kindly remove me from MTNPlay subscribtion which i never opted for, and all other services if possible. 08033323505 is my number.

Hi. The service has been deactivated as requested.

mathefaro:
Mr Jide , I'm tired of this sms o. They keep flooding my phone

Sorry for the inconvenience. Kindly PM your phone number for assistance.