₦airaland Forum

just2endowed: pls help me, i lost my sim card and i want to retrieve my line. i have the sim pack with me but i want to know if u be able to help me here.

Y'ello, sorry about the lost line.

Kindly walk into any of our offices with the sim pack, valid id card, sim registration detail, frequently dialled numbers, to do Welcome Back on your lost sim.

V/Kasparov:
[color=#990000][/color] WITH MTN SHARE - HOW CAN I CHECK DATA BALANCE ON THE LINE I SHARED DATA WITH? (I googled this to no avail).
I activated MTN Share and shared 250mb data with my other SIM Card. It sent a message to my other SIM that it received 125mb shared data but i have no way of checking the balance or validity period for the shared data. Pls help!

Apologies for the delay. Glad to know you have been able to check balance. Thank you.

Angel_7: Pls I tried again this morning and I got this;
"Sorry, you have been disabled from using Share & Sell. Please contact customer care." The device where dis sim is right now is for data only incase u intend calling, but if I knw wen u intend to call I can put it in a phone. Thanks

Please PM an alternate number to reach you.

Greatboko: I entered my security key wrong more than twice which now shows "Account is Locked, pls contact customer service?

Y'ello Greatboko, please send your phone number via private message for resolution.

Bossman: Is it possible to go an MTN office and have my regular sim/number transferred over to a micro-sim? I do not want to take the chance of trying to cut it myself. All my devices now use micro-sim. No problem if I need to purchase the micro-sim.


Thanks.

Y'ello Bossman, please walk in to any of our Walk-In Centers for your micro-sim.
The sim would be cut or welcome back done on your line to a micro-sim.

Angel_7: I'm still unable to change my pw with mtn share n sell the respoinse is still
" Sorry, the PIN in your last command is invalid. You will be blocked from using Share & Sell if you send 5 messages with the wrong PIN. Please try again."
My number is 0706960****

You will be contacted shortly.

Jidedaniel: how do i unsubscribe from this eazynet sms alert, it's just deducting my cash for stale news

To unsubscribe from EasyInternet, dial *661#, select the category for deactivation and select unsubscribe.

Heavensake: mtn, why is it dat when i try to resubscribe 2 5mb ie pulse, u deducted #100 from my credit. just u know, i exhaust it b4 midnight thus d resubscription.

2ndly, how much free data comes afta recharge of #200, when dos it start workin and how do i check d data balance.

You get free 10MB weekly on recharge of N100 and above.
To check bonus data dial *559*2#

Olas8: help o
can't browse with my mtn line nd I've checked
my settings even use modem nd also tired it on
java phone still d same palava not connecting 2
internet
note my glo line browse weller nd I use galaxy
grand it only show d arrow sending but d
receiving arrow is just blinking
I've called customer care still dsame telling me 2
b patient like say I b our president wife
also all ma subscription just expired without using
dem nd they refuse 2 refund me tell me 2 b
patient dis over a month now
thank God 4 ma glo sim wei I de rock nd say ma
phone b dual sim cos by jan I de reason 2 go port
d line 2 etisalat or airtel
remember I've good mtn network in ma area o
d no remains 0813799****

Apologies for the inconvenience.
You will be contacted shortly.

pankere: Still no reply to my complaint. I'm on the 2500 night plan on my android fone but bbm is not working. It's really frustrating. All other apps are workin except bbm. PLS HELP!!!

Apologies for the inconvenience. Kindly re-install or update your BBM.

holythug: my number is 0706900**** my bb subsription is active & have been unable to register my bb phone on d bb wireless network, have called customer care,gone to a customer care center but seems nothing is rectifying the problem, my phone can browse though but I can't do anytin that relates or work with bb subscription,plz could this be a problem from my phone,because wen I was @d mtn centre they told me it could be because my phone is branded or something,plz any solution to this

Sorry about that. Please note that branded Blackberry phones may have issues due to unlocking.

Send DATA ON to 131 from your phone
Hold on for a reply from 131 notifying successful provisioning of GPRS on the line
Perform a Hard Reset
You can then proceed to register the phone on the network (Host Routing Table) if it's not up automatically.

Enkaynwa: Hi Jide. Good evening. Hope you had a wonderful xmas celebration.
Pls i have not been able to browse with my mtn line for like a week now. I've called d cus. care they said they'v refreshed my line but i still cant browse with it.
I use nokia 302

Complements of the Season.

I apologize for the inability to browse.
Kindly send me your phone number via private message for checks.

BUSY BRAIN: please my younger brother used my phone to register the mtn mansard insurance and I'm being charged N15/daily. please please and please, someone should tell me how to unsubscribe oo and save my small airtime please

You may unsubscribe from MTN Y'ello Cover at any time by sending 'STOP' to 770.

GCFR696: I'm a BB 10 user and I hav a question. Wuts d difference btw all dese BlackBerry 10 plans and d normal data bundle plans, I mean, dey hav same data cap same validity period and can be used on any fon. So why can't u guys jst save us d time wasting round abt and tell us to go subscribe for normal bundle?

You have unlimited access for BBM. When BB10 data is exhausted you can access BBM within validity period.
Also, all transaction through BBM, image share, chats etc, do not use up your BB10 data subscribed.

Lanuel: Gudday mtnn, please why on earth do you guys charge customers for a package one didnt subscribe for. For the records, #50 has been deducted twice from my airtime for some crap romance tips of which i have and would never subscribe for. Pls de-activate my line(0806093****) from all your various message platform/subscription ASAP.
FYI, i called your CCU but the lady wasn't helpful=TREAT AS URGENT #tnx!

Service has been deactivated as requested. Apologies for any inconvenience.

Ogburhobo: Hello Mtn. pls kindly deactivate me from Mtnplay NJENT and Mtn callertuned.
my number is 0806348****

MTN Play service has been deactivated as requested.
Text CANCEL to 4100 to deactivate Callertunez.

Profizzy: Hi Jide, thañks to you and your crew, ma issues have been resolved... have a wonderful Yuletide celebration.... merry Christmas!

Merry Christmas and a prosperous New Year!
I'm glad I could assist.
Thank you.

arow-top:
Pls help me deactivate a text msg from mtn on my line. The text is tag BCP from 33070. My sim is 080677*****

Service has been deactivated as requested. Thank you.

Tomi Swag: hello, good evening everyone!
complements of the season....I wanna send an open letter out to MTN of whom i have been a loyal customer for over 9years.
i have to voice my huge disappointment for the way my line has been malfunctioning. for close to 4 months, specifically
late august 2013 to this very date 25th Decenber 2013.whenever i make phone calls they get terminated before my credit
runs out. when i load #100 my calls terminate when my credit gets to approximately #25, or when i load #200 it stops at #80. which i would
hav to restart my fone or load more credit only for it to get stuck at a higer amount.
but last week friday was the just the last straw for me. i made a call to there customer care unit via 180,
then a lady answered me,i told her what the issue was, then i was told that the issue has been sorted out (got this as the reference i.d- MTN1-16294278913)and
to restart my phone(i use a nokia X2-01), but to my amazement everything crashed. couldn't call,text,browse not even to their costumer care!
called again from another MTN line told relaid the old and new issue to them. they said the same thing again about resolving
it and got this ref i.d- MTN 1-16302326930.i had to sit out over 24hours without contact for that day plus all business for that dayb crashed.
it was rectied late the next day after calling them again. now it started again today christmas day 25th dec 2013. i was thinking of going to court
for their incompetence(please this is not an empty statement) but I will just port in peace. maybe i might just be 1 customer in many but
wild fire spreads faster than you think.at this stage i cannot make calls, text or even browse. even worse i cannot receive.
it has been terribly frustrating. i'm not a fan of being on multiple networks so I basically use this MTN line for everything.
this day as i type this letter i have not made or received any contact what so ever to any of my friends or business partners in anyway.

publicly i place my phone number here for any MTN rep to take action. because to me it is worthless....
08069509047... rectify it and regain ur integrity!

Y'ello Tomi Swag, I sincerely apologize for any inconvenience.
Kindly PM an alternate phone number, I would like to reach you to assist.

saddabm: hi guys can any one help me?
does mtn bis works on android phones if yes what is the procedure. thank you i'all be waiting

Y'ello Saddabm, MTN Blackberry plans are for Blackberry devices ONLY.

Please see image for plans that can be used on Android devices.

[img]http:///a/img198/2941/o0sv.png[/img]

Angel_7: Pls I ve d same issue as quoted. Not been able to set up share n sell. My number is 07069*****. Also I cannot get 3G on this line for some time now. I use it on bb 9800, and android. Other networks I get 3G. Thanks in advance.

You will be contacted. Apologies for any inconvenience.

Idrheece: Pls, how will i deactivate MtnPlay mHealth. Will be lookin forward to ur help

Kindly send your phone number to me via private message for resolution.

gensteejay: Please deactivate CNN News from MTNPLAY. This is my number : 0816*******.

MTN Play Service has been deactivated as requested. Thank you.

trenlog: what is d code for mtn night plan?

Simply text 102 to 131 or dial *102# to purchase plan at N2,500.
Plan is 9pm-6am daily (30days). Bonus (1.5GB) can be used 24hours.

samiilee: I received this message but. when i tried subscribing i was told i dont have enough airtime even when i had more. than #300 in account!
Y'ello! FREE Data for you. Get 100% Free Data bonus when you buy the 150MB for only N300. Just send 103 to 131. This special offer for you is valid till Dec 24t

Please send your phone number via private message, for assistance.

landerdot: help o
i can only browse on my mtn line when i have mb.. it doesn't. connect with my credit
the no 08143501685

Y'ello Landerdot, you will be contacted shortly.

Ehibeca: Pls i dnt understand mtn netwrk anymre...am tryn 2reach them 2mak a complain by dialing 180 bt to no avail it nt helpn out

Y'ello Ehibeca, kindly state the issue here for assistance.

Olas8: help o

can't browse with my mtn line nd I've checked my settings even use modem nd also tired it on java phone still d same palava not connecting 2 internet
note my glo line browse weller nd I use galaxy grand it only show d arrow sending but d receiving arrow is just blinking

I've called customer care still dsame telling me 2 b patient like say I b our president wife

also all ma subscription just expired without using dem nd they refuse 2 refund me tell me 2 b patient dis over a month now

thank God 4 ma glo sim wei I de rock nd say ma phone b dual sim cos by jan I de reason 2 go port d line 2 etisalat or airtel

remember I've good mtn network in ma area o

d no remains 0813*******

Apologies for any inconvenience. You will be contacted shortly.

Izuisu: I got a new Mtn CPE devise b ut could not use it as it is not showing any signal and like to know if MTN Hynet has network access at Badore Ajah area in Lagos and is there a contact number I can use to complain or make enquiries about Hynet appart from the 216 which I have tried without success for over a week.

Y'ello Izuisu, please follow the link to check coverage area.

CLICK HERE

Dudson: Please I wish to be removed from the MTN easy internet sms alert pack plan or what ever it is called. I can't remeber requesting or subscribing to that. How much do you guys deduct each time you do your auto-renewals and how do I unsubscribe please!
Thanks in anticipation.

To unsubscribe from EasyInternet, dial *661#, select the category for deactivation and select unsubscribe.

kumulus: Please kindly deactivate 08033925834 from EasyInternet Sms pack and callertunes

To unsubscribe from EasyInternet, dial *661#, select the category for deactivation and select unsubscribe.
To unsubscribe from Callertunez, text CANCEL to 4100.
Thank you.

shilox: Pls remove 08032890062 from mtnplay sport news and from easyinternet sms alert pack.
Thank you in advance.

To unsubscribe from EasyInternet, dial *661#, select the category for deactivation and select unsubscribe.