₦airaland Forum

topsuite: Plss, it seems you have 4goten about me. What is wrong with my number!

Please text REG to 131 and retry the transaction.

We are sorry for any error. Please provide your phone number via mail for our checks. You may also refer to our thread https://www.nairaland.com/1379574/mtn-customer-care-thread for any complaint.

kollybay4u: Please it's only me that mtn is trying to deduct my money without being transferred? Since mtn has asked me to upgrade my transfer pin, the money got disappeared from my account when I made a transferred and it won't transfer. Please help!!!

Drdreluv: Pls for God sake help me stop all dis markerting people from sending me sms numbers like 38430 33113 32045 33330 33118 30046 5021 5032 35777 5029 5030 including facebook birthday sms notification usually from MTNN and more over everday mtn use to duduct #5 from my account for what reason i don't know, y de duduction na?( From last thurday till monday #5 per day kindly refund if possible) 08039764825

Kindly dial *662*1*3# to opt out of Facebook Social.

Drdreluv: Seem Ɣ☺u don't wanna resolve me issue mr

Please note Drdreluv, migration from Prepaid to Postpaid tariff plan and vice versa, is usually done at the Walk-in center.

keandre: same problm i hv,bt mine is etisalat....jideSM cn u help me though on hw to retrieve my personal security code on etisalat?

Kindly contact their CC for assistance.

victorVIC1: I didn't receive any reply

Kindly try the Share and Sell with the new PIN created.

cosmasokafor533: Pls I really want to migrate from mtn post paid to mtn prepaid, could u help me out. Here is my mtn number 08033344212

Hello Cosmos, please visit the nearest MTN office to you with your valid identity card and details of your SIM to request for migration from Postpaid to Prepaid tariff plan.

dholla1: Hello, I'm currently roaming my MTN line in the USA. I would like to renew the BIS which has expired. There is sufficient airtime on my phone but I'm unable to send an sms to 21600 (roaming network is Tmobile). Please advise if there is a workaround for this. Thanks.

Hi dholla1, kindly PM your phone number for assistance.

victorVIC1: pls, I need dependable suggestions on how to activate share and sell on my new MTN Sim Card.. I tried sending "0000 newpin newpin" to 777 as well as the
*601*0000*newpin*newpin# command and none seems to be
working.
Just wanna know if there's an alternative way other dan d above
stated methods.

kindly state the error message, those are the ways to activate a new pin for share and sell

Jwonder: I did d bis one day plan and its not
yet active,have called customer care soo many
times still no solution..plsss help

kindly send your phone number for assistance.

adediamond07: Thanks for helping us out
Pls. How much is that smart 720i and is it restricted to mtn outlets/store only?

Hi adediamond07, the Sm@rt Mini S620 costs N8,000 while Sm@rt S720i costs N10,000. You can only purchase them at the nearest MTN Walk-in centre. Regards

Philcool: Please how about on the 250mb of N1,300 plan too?

Hi Philcool, you are given data bonus of 125MB for 250MB @ N1,300. Regards

Hello, please send your phone number.

JideSM: please send your phone number.

please send your phone number.

Philcool: Hello, please I would appreciate your assistance on the following;
Firstly, I have been having issues with my MTN share and sell for a long time now as I have forgotten my password after I changed it from what I was using when I suspected one of my workers have had idea of it. After a long time, I came back to use to send credit to someone and I saw that I cannot figure out the the password again apart from the old simple one I was using previously. Due to this situation, I could not buy and share credits anymore. Please kindly help on this.

Secondly, I have not been able to use my SIM for sometime now on mobile Internet even when I have enough credit on my account though not subscribed to a data bundle after I changed my phone now using Samsung S7582. HELP PLEASE.

sunnysunny: does mtn give additional bonus data on the 100mb of 1,000 naira plan just like Glo?

You get 160MB bonus data with the 100MB monthly 1,000 Naira plan

topsuite: Evening, pls I subscribed for mtn biz plus standard. I have 300mins of call and shareable 325MB of data. But anytime I try to add beneficiary number or share data, I am being replied that "my number is not allowed to participate in data sharing". Pls what can I do. I have registered for data sharing and changed my pin from the default.

Kindly state how(code used) you tried to share your data.

tmamuda: On 14th Aug, I make a transfer using share n sell d money was deducted n has not bin credited to the other line d amount was 65. From07064****** to 08130******. On 17th Aug, d same thing amount 60. Call customer care they said is due to system up grade but dey ll a refund up to now. Now they said they dnt have record of dat trasaction. Help check it out.

Sorry for the inconvenience tmamuda. Refund for the failed Share n Sell transfer was done on your line on the 18th of August. Kindly confirm

Sorry for the inconvenience SUCCESSPOWER. As discussed, kindly provide feedback on your line.

icankel: Pls wats d code for MTN 20MB

kindly view the list of data codes

500MB/N2000/30Days/*110#
1GB/N3500/30Days/*111#
3GB/N6500/30Days/*129#
5GB/N8000/30Days/*101#. -
150MB/N500/7days/*103#
25MB/N400/7Days/*105#
100MB/N1000/30Days/*106#
250MB/N1300/30Days/*109#

Edunwa302: i cant brows with my line for a week now either with my money, mb or even my 2.28gg night plan.i hv called cc more than seven times they seems to be confuse about the issue. Please can be of help

kindly state your type of device and send your phone number for assistance.- HA

onnairaland: Pls sir, how do I send a direct msg to MTN so they can deactivate my CNN news alert? The 180/181 doesn't have ways of connecting to their CC again. Can u assist me on this? Thanks in advance.

kindly send your phone number for assistance. - HA

confetti: Dear Jide,

I subscribed to mtn bbmaxim and was using this until I lost my bbz3o early last month an has not been able to get a new one.

I retrieved my line from Mtn after sending mail of loosing ma phone. My bbmaxim data for July was not used as a result of loosing my phone so I waited to cancel the subscription when it expires in August but unfortunately, mtn sent me an auto renewal without notice and deducted 3000 from my account as I am on post paid.
I quickly called mtn customer care line to deactivate the subscription as the phone am currently using does not use the data which they could also see that previous month data was not used. This was subsequently deactivated by the agent that attended to me but its surprising to see that mtn did not refund the 3000 debited from my account.

I called mtn at night of that same day but was told mtn cannot refund th 3000 by the agent that attended to me but will stop deducting my account from subsequent months.

I found this absurd and have written twice to mtn about this and got a response that software for refund application is down and my credit will be refunded once it comes up.

Please note that as I am writing now, mtn has suspended my line from making callls because they said I do not have enough credit even when my balance is -4700 against 5000 credit limit on my phone.

Please mtn should kindly credit my account with the 3000 deducted to enable me offset my balance or be ready to loose the 10-15k I load on this line monthly as I am not going to recharge that line until the 3000 is refunded.

Also, I keep getting a text message telling me my data comsumption is 0kb thus 0.01 has been deducted from my account and this keeps coming like every 30 seconds. I want this stopped too I know that my money is going based on how many times I get this message in a day. I have just received 2 of such message as I am typing now.

Hi Confetti, kindly send your mobile number via PM for checks. Regards

Godwin978: you can call me tomorrow at 2pm or send me a new transfer pin,ve been trying to get through CC for more than three days now,they refuse to pick my calls

Hi Godwin978, there is an upgrade on our MTN Share and Sell. You are required to change your old PIN. Kindly send 'default PIN (space) new PIN (space) new PIN to 777. The default PIN is 0000. Regards.

WCUB3: Pls help BBM for Android not connecting on mobile network. It only connects via wifi, am on night plan, network is good, browsing ans other apps workingfine. I kkeep getting the error message in the screen shot below

Please do the following on your phone:
Go to SETTINGS>MORE SETTINGS>MOBILE NETWORKS>ACCESS POINT NAMES
Select MTN GPRS or MTN ACCESS (whichever you see), select PROXY and remove the values there and select OK.
Go to PORT and do the same thing.
So your PROXY and PORT will change to NOT SET. Next press the menu button on the left of your phone and select SAVE
Restart your phone afterwards and launch your BBM, you should get a positive response.

Captain3star: I have text NO to 131 and I am ready to change the plan thanks

kindly send your phone number for assistance.- HA

yemaldo: Pls I registered this MTN line(08130398427) on 16th, yesterday and d guy that did d registration said the line will be activated in one hour, I tried it after one hour nothing came up, it's been more than 24hrs now and I can't still use d line

Hi sorry about this, kindly visit the nearest MTN office to register your line. - HA

Captain3star: I want to change to Night ASAP because my 160mb 30 days plan is yet to expire , How do I stop this plan now as the night plan could not be accepted. Please Help @Jide

HI kindly text NO to 131 to deactivate the Auto-renewal on your line, we need to deactivate the plan from here, kindly inform us when you are ready to deactivate the plan.