₦airaland Forum

Elemental: Pls help I'm unable to use the free 10 Mb data given to me when I recharge. I'm sure I have the right settings, its been working before but now it isn't

Apologies. This depends on the device type. You may have to re-configure the device. Please text SETTINGS to 3888 or configure the phone manually using the settings information provided below:

Account Name = MTN GPRS
IP Address = 10.199.212.2
Port = 9201 (for WAP) or 8080 (for HTML)
Username = web
Password = web
Access Point Name (APN) = web.gprs.mtnnigeria.net
Note: The same configuration applies to GPRS and 3.5G.

biomedixexcel: Good morning Mr MTN
I transferred a sum of #95 from my number 07066731324 55 to my second number 08035365356, lo and behold, 95 was taken from where I transferred it but was not delivered, the message of got from where I transferred it read thus: Sorry, the service is currently unavailable. Please try again later.
And immediately I transferred #55 from 08035365356 to 07066731324 and it was successful so I decided to transfer #50 back to 08035365356 but what I got as a reply was:
You cannot top-up 08035365356 because he has an open transaction.
All these transactions was carried out between 9pm and 10pm 11-10-13
So where is my #95?
Your swift response will be highly appreciated

It was due to multiple transfer requests on the line. We are sorry that it was not successful. Please confirm the refund here. Thank you.

pesty100: pleas i subsribed bbcmonth day before yester but my internet stopped going yeaterday night.... pls help me resolve this issue...1k is no small money

Kindly send your phone number through private message

Consent: Pls i really want to canceal the Mtn play news messages.it saps my airtime.help pls

Kindly send your phone number through private message

Opeyemi5: please mtn cc do not ignore .my broda
wanted to transfer credit from my sim.. pressed the
wrong pin now am blocked from using share and
send 08102595486 can u help unblock it

Issue has been resolved. Thank you

Abusule007: please hlp me cancel the CNN news on my super saver number 081******** and the free caller tune subscription on my mtn pulse 081********

CNN news has been deactivated on your line. Kindly text CANCEL to 4100 to deactivate caller tunez

Godwin978: HI jide pls can u xplain dis msg to me?(not that your subscription to MTN business day will be renewed automaticaly for N60)my balance was N80.49 on sunday but ystaday i foud 20:49 instead of N80 witout makin any call i wana knw d reason my N60 was removed

Kindly text NO SDM to 4900

Tolullopsy: I subscribed for goody bag enhanced yesterday , 1/10/13 , which cost me N1000,but I was surprised your crappy network is at it again, because I didn’t get value for the money I coughed out.
All the calls I made after the subscription were charged from the remaining balance in my account, and when it was exhausted this morning I can’t make calls again. Now tell me, what is the essence of you guys charging me N1000 for a service and I can’t enjoy the service, do you guys expect me to load more recharge card to make calls when I have a pending goody bag which I paid for? You guys are really pissing me off at the moment and I am tired of lodging complaints every now and then.
Secondly, on the goody bag I subscribed for, the explanation you have on your website and what I was told by your customer care representatives is a sharp contrast, because when I did the subscription, the sms I got was that the goody bag would expire at the end of JAN 2014 and what startled me the most was that I won’t be able to make another subscription until the day of expiry and I kept on asking myself: ” what sort of useless and worthless service is this” so as a subscriber to this your so called Goody bag, I won’t be able to do more than 4 subscriptions in a year since the validity is for 120 days, MTCHEWWWWW
You guys need to improve on your service, I as a customer deserve the best service, I should be able to get value for my money without begging for it, am tired of calling your customer service line and sending you guys series of mails, am just tired of your unsatisfactory service, I think its high time I dumped your network, thank God for mobile number Portability. But before then do something about my Goody bag subscription, the N1000 I was charged is not a donation to your MTN foundation, ok

Disgruntled Customer

I am aware you are being attended to by my colleague via Facebook. Kindly bear with us

twaintoy: Please, i want to deactivate mtn business whatever on my line. How do i do that? Thanks.

Please send your phone number via private message and state the exact code that sends the messages.

Youngtekkey: bro jide,abeg help me deactivate ur cnn weekly subscription/mtn play services on my two sims i slept yesterday with #225 on my balance woke up today to find 172,on my second sim too 80 when i woke up #13 later i receive mssg that it's was the above help me deactivate it on my two lines:07064******,08063******

Service is deactivated on both lines.

[quote author= olaleka rauf]sir. pls. help i can not received end of call notification {EOCN} I have send EOCN to 131 several times and there is no result. pls help thanks my NO: 08033****** .[/quote]Please note the code is EOCN ON.

Text EOCN ON to 131 to turn on End of call notification.

dezevic: Hi Jide,

I have an active bb subscription on my bbz10 but for the past 3 days, I have not been able to use the BBM or connect to my mails. For the mails it always says that the server is not responding. I know my data services is turned on both from MTN and from the device and I am out of fair data usage hence the erratic unbundled charges that gets deducted from my airtime. The APN settings are fine too.

Please assist to look into this because if it were not for time, I would have gone to etisalat office to port to their network. MTN has given me more headache than I aske for.

Also, you guys should improve on your customer service. Does those your customer service lines really work? I call for hours and instead of talking to an agent, I will be hearing lots of adverts until I just drop the call. I use an alternative airtel line and I don't experience these at all.

Thanks.

Please send your number via private message.

johnstar: So I go dey beg una make una snd me d code rite ](MTN monthly sub)

Apologies for the delay.
Please view image:
[img]http:///a/img46/5898/5erl.png[/img]

Olamilekan08: And also, the mtn selfcare app i downloaded on my phone is alway saying wrong identification or pin whenever i'm trying to log in.
I don't know what i'm expected to use for the login in detail.

Our sincere apologies. Kindly PM your contact phone number, we would like to reach you

@pseudonomer please note that MTN BFF has been stopped for now

Interval: Pls sir, kindly deactivate my number frm mtnplay messages, this is the 3rd time i am posting this

Sorry for the inconvenience. The service has been deactivated

xpens: @jideism almost every week i get #200 bonus from mtn pulse 2 call my so called mtn best friends but i cant just use...It hurts 2 see my bonus expire same day without using it..i realy pray u can help me fix dis

Sorry for the inconvenience. Please note that MTN BFF has been stopped for now

websuccess: JideSM, why are you ignoring my complain?

Kindly PM your phone number

ellozino: How can I check my bis data balance

Kindly text STATUS to 21600

eraly: Please help me Bro. I want to stop mtn play and cnn news on my line. thanks

Service is deactivated. Thank you.

dnaka: Please i wan to stop mtn cnn news on my line.

Service is deactivated. Thank you.

Idrismusty97: Please how do i deactivate the Mtn play subscription of guiness world record(GWR).It is deducting my 50 naira each week.Thanks

Service is deactivated. Thank you.

dnaka: [color=#990000][/color] please how can i deactivate MTN CNN NEWS Alert on my line is dedulting my money so annoying.even when i move to anoda plan. Dis my number 07069113048

Service is deactivated. Thank you.

Idrismusty97: Please how do i deactivate the Mtn play subscription of guiness world record(GWR).It is deducting my 50 naira each week.Thanks

Hi Idrismusty97,
Please send your phone number via private message.

Jehovah Shalom: Hello,

As the secretary of an Organization, I sent a notice of meeting via a text message a while a go from my Blacberry Device to about 35members. Abt N500 was deducted yet all my messages were crossed out. What's wrong? Kindly help me to look into this. I want the messages delivered.

Kind regards.

Please send your number via private message.
May I also know the date/time?

uzoo: hello

i would like to know if and how i can get a call log statement on my mtn line for the past one week, i urgently need it to resolve some issues.
i would also like to know if the statement will list local incoming calls and hidden numbers that called my mtn line. Thanks you all.

Please visit the nearest MTN Walk In Center for resolution.

Thank you.

Noneroone: Hello crew, can i use the self care application for other people's account if they give me their security pin.

Y'ello,

MTN Security number is unique to a line and can be used to access detail of the particular line.

@ibitomisi already following you, please send me a private message through my nairaland profile

rezzy: Hi Mr JideSM, If i subscribe for goddybag, will my credit still be intact?

Kindly view the image on pg40 for more details on MTN GoddyBag https://www.nairaland.com/1379574/mtn-customer-care-thread/40

samseen02: Hello, it seems ur customer service is getting worse everyday. Imagine me called 180 this morning and after waiting for 16mins on the line wot I could hear was that, thanks for listening to our offers, goodbye.

But the main reason why I called was that each time that I recharge my phone with any amount and leave the money [used or unused] in my acct till d nxt morning and when I wake up to check my balance it would av been deducted to below N10. Pls don't tell me to switch off my Data bcoz d first I made this complain dat was wot I was told and I've switched it off several times without even turning it on for once. Jst do something to correct this mess! And wot triggered my vexation was diz morning that av expected to call someone with d money in my balance nt knowing dat it would repeat itself by deducting my money, and now I can't make d call except if I recharge again, wot a MESS!! 07031****** is my N0

We will contact you shortly.

You may also reach us via Twitter: www.twitter.com/MTN180 or send us a Facebook message: www.facebook.com/MTNLoaded

Thank you.

Decentdon: I want news update from mtn hw do I get it,how do I get it?

Please visit the MTN Play portal. We have various news updates to choose from. Entertainment, Sports, Finance, Fashion news etc.

http://www.mtnonlineplay.com/default.aspx?pageid=newsinfosub&hlt=11162221

alli01: Pls Mtn is deducting N50 every month and am tired of this trash. . How do i stop recieving d sms frm CNN? My number is 07066******

The MTN Play service is deactivated.