₦airaland Forum

shegz1: please help me cancel Facebook weekly subscription from
my line because I was been charge automatically. 07034981810

Hi shegz1, please dial *662*1# and select 3 to opt out. Regards

tosinjoe: Hi pls I need my security key and customer id, how do I go about it?? Number is 07039562930 thanks

You will be contacted shortly from the Customer Care.

Krak: Still awaiting your response on this.

All our data plans has data cap. See attached available data bundle plans.

minustwice: Hi, sent you a pm regarding an overscratched card, just wondering when it will be sorted out?

The recharge has already been credited to your account. It was credited to your account on 23/07/2014 by 6.10pm.

mathefaro: I haven't

Hi Mathefaro, a new MTN Share and Sell PIN has been sent to your line as requested. Regards

Masco2006: Hello, can mtn wifi roaming application be used any where you are in Nigeria?

Hi Masco2006,

MTN WiFi roaming is a service that allows MTN Prepaid and Post-paid roaming customers enjoy Fast, Easy, Reliable and Unlimited WiFi access in hotspots around the world. This service is available on smartphones, tablets, laptops and all internet enabled devices that use Apple iOS and Android operating systems.

Text WiFi to 131 to download the App from MTN NextApp Store (For Android Device) Or Download from MTN Play, Apple Appstore and Google Play over local 3G or WiFi Network.

Regards

minustwice: Hi,
I overscratched a recharge card, how would I get the digits so I can load my phone?

Hi minustwice, please provide your mobile number, the serial number and PIN of the recharge card via PM for assistance. Regards

umar2: Thanks a lot Mr Jide for you quick response, I am still billed from my line, despite my available Data. 08033323505.

Secondly my mother in law's Line was somehow subscribed to CNN NEWS WEEKLY alert without her knowledge. Pls very frustrating. Her no: 08132558491.

Hi Umar2, you currently have no active Data Bundle on 08033323505. Kindly text 2 to 131 to confirm. Also note that the MTN play service (CNN NEWS WEEKLY) has been deactivated on her line. Regards

smartgenius: Please I am experiencing the same problem, please help me out. My phone number is: 08068472937

Hi smartgenius, Kindly state the date and time you experienced the deduction for checks. Regards

andrenaline: <clears throat> so my own case is forgotten,this is what i get for being a loyal servent to your network??

Hi Andrenaline, kindly dial *400# to migrate to MTN Tru talk. Regards

washburn: is it possible to change a registered name on a sim?

Hi washburn, yes it is possible. Kindly visit the nearest MTN Walk-in centre for assistance. Regards

Preboy: heard I can retrieve my line via CC, how true is this and what do I need?

Hi Preboy, sim swap can only be performed in MTN Walk-in centre. Kindly visit the one nearest to you. Regards

fbabs: 08146371815 made a recharge of 1300 Naira around 8pm on 18th july and the money was deducted hours later FOR NO REASON. BRING BACK MY MONEY.

Hi fbabs, Please confirm if the issue has been resolved. If not, kindly let me know. Regards

Masco2006: Hello, when mtn going to launch 3g network service all over the country?

Hi Masco2006, thank you for your feedback. That is currently being looked into. Regards

grudges: some one help me whatsapps subscription for mtn

Hi grudges, there is no Whatsapp bundle at the moment. The available Goody Bag social bundle plans are listed below:

* Facebook Weekly N25 Text FBW to 131
* Facebook Monthly N60 Text FBM to 131
* Twitter Weekly N25 Text TWTW to 131
* Twitter Monthly N60 Text TWTM to 131
* Eskimi Weekly N25 Text ESKW to 131
* Eskimi Monthly N60 Text ESKM to 131
* 2go Weekly N25 Text 2GOW to 131
* 2go Monthly N60 Text 2GOM to 131
* Nimbuzz Weekly N25 Text NIMW to 131
* Nimbuzz Monthly N60 Text NIMM to 131

umar2: Mr JideSM. I have this problem with my sim, anytime i browse i am billed from my credit and Available MB as well, instead of only my Available MB, have tried all possibilites, but all in vain. Please Help. 08033323505

Hi Umar2, you currently have no active Data Bundle on the mobile number you provided. Kindly subscribe and let me know if the issue still persist. Regards

mathefaro: Mr Jide, please I need your assistance in changing my share and sell password. 08103986669

Hi Mathefaro, have you received the MTN Share and Sell PIN? If not, Kindly let me know. Regards

dungas30: can mtn giv me megabyt for me to resale after buyin

Hi Dungas30, you can use the MTN Data Share service. To register, please *131*2*1# or send REG TO 131. The MTN Data Share is applicable to 250MB, 500MB, 1GB and 5GB data plans. Regards

Mucokey: I want to actually understand the real deal here: i ve been keeping it real with my BIS auto-renewal n ve been enjoying the extra added weeks but this morning auto-renewal only added just 1extra week instead of minimum of 3weeks... What went wrong Please!

Hi Mucokey, you are given extra 7 days for the BIS auto-renewal on the first month and additional 3 weeks for the second month auto-renewal. Regards.

Godwin978: is it every min that i wil be charged for callertune? because yesterday i had 88naira only to woke up,and see 78naira,they dont notify me with any message

Hi Godwin, you are billed N50 per month for callertune subscription or access fee and another N50 for the requested song. Kindly text EOCN ON to 131 to receive notifications on charges on your line. Regards

Etesam: That is precisely the problem. I CAN NOT send sms with sim. My smart biz sms bundle is wasting. Pls check my line 08146131839

Hi Etesam, please confirm if your message centre number is +234803000000. Regards

Etesam: That is precisely the problem. I CAN NOT send sms with sim. My smart biz sms bundle is wasting. Pls check my line 08146131839

Hi Etesam, please confirm if your message centre number is +234803000000.~TA

andrenaline: with mtn trutalk can i still do the 5mb subscription plan for 5naira and i hope you know i've dialed *406*2# many times without success

Hi, the 5mb subscription plan for N5 is NOT available on MTN Tru Talk. Regards

drpat1: Good morning, my new registered sim doesn't have network 07068793654 thanks

Hi, do you have network now?

Etesam: Deactivate my rbt. I've sent cancel to 4100, it doesn't go. 08146131839

Hi, kindly text CANCEL to 4100 to deactivate.

Mucokey: Y'ello, Your active BBC subscription will expire on Sun 09:01 AM, 13 Jul 2014. Your BB Data usage is within fair usage. Thank You!

I just received the above SMS and still being charged from my credit instead of BIS...help me ASAP..
08034616@

Hi, sorry for the inconvenience. Kindly text DATA OFF to 131 and restart your phone after the 2nd message as this will deactivate any application opening through WAP browser.

Goldrollz: I have A Problem with my mtn line
I am using MTNiPulse Tarrif And I Have 1mb Left
Out ov the weekly data bonus but still my Credit
is been deducted wen i want to browse....Any
Assistance Please

Hi, when you have limited data left, avoid opening large pages that would consume data else your airtime will be affected for such pages to be opened.

traecey: pls I nid d call log of my number for last year..is it possible?

Hi, kindly visit any walk in centre nearest to you, or with your security number, you can log in via the website(www.mtnonline.com/MTN self care and you would have access to your call log.

andrenaline: Please help me deactivate mtn 5mb per 5naira per 1day plan each time i dial *406*1# they will reply saying you have already opted in for this service but they don't give me any megabytes instead my credit is deducted and when i dial *406*2# to option out i get another message saying saying you have ALREADY opted out of this service when i never got anything,pls my credit is almost finished deactivate as soon as possible 08147133*** 08169155***

Hi, to opt out, kindly dial *406*2# and then send 400 to 131 to migrate to MTN trutalk which is our default plan.

DahtDopeBoi: Pls what is their CC service number? The one that I can speak to their agent directly

Hello, you can call 180, or send a tweet to @MTN180 or choose to state your complaint here and we would call you and resolve your issue.

Gashbel: Pleas how can we share mb

Hi, see link for details. http://www.mtnonline.com/products-services/internet-services/data-share