₦airaland Forum

Captain3star: I want to change to Night ASAP because my 160mb 30 days plan is yet to expire , How do I stop this plan now as the night plan could not be accepted. Please Help @Jide

HI kindly text NO to 131 to deactivate the Auto-renewal on your line, we need to deactivate the plan from here, kindly inform us when you are ready to deactivate the plan.

prodam: Mr JideSM, have you seen the number I sent?. Though, this is not a 'BB thread', but I just have to let you know about this development, cos I got to know while surfing the web that there could be a relationship between my BB icon not showing up again and this very service book issue. Expectant.

Hi prodam, no please. kindly send your mobile number via PM for checks. Regards

Captain3star: I want to change to Night ASAP because my 160mb 30 days plan is yet to expire , How do I stop this plan now as the night plan could not be accepted. Please Help @Jide

Hi Captain3star, please send your mobile number via PM for assistance . Regards

ylinklsope: Hello Mr Jide,I have a issue with this particular number i have been trying to reach for the past 4 days,when ever i dial it brings the message check operator service and that is the only number bringing such message on my phone others number are going through,I want to know if its the number that has got issues or my phone.The number ive been calling is 07065723488 and my number is 08068993482,Kindly help me check if the user of that number is still active as i need to get in touch with the person asap..Thanks

Hi ylinklsope, the mobile number you provided is no longer active on the network ( i.e it has been recycled due to dormancy). Regards

Godditex: Please since yesterday I cnt reciv nor make calls with my line. It keep saying connection error. Here is my number 08137423328 (Godswill). Help me ASAP pls. Thnk u.

Y'ello, so sorry, Kindly restart your device and try again.

godlydave: am David Okhakhu from Jericho GRA Ibadan.

I loaded an MTN Vcharge 400naira from my First Bank ATM account this morning. The account was charged and I was able to make a few seconds calls of 6seconds and 19seconds. And a further 50naira I was owing was deducted.

But only for me to realize this evening that my account is empty without me making any further calls.
About 300 and something naira balance just got wiped out from my account.

My number is 08033515970

Y'ello, your credit is still on your line. Dial *556# to verify.

prodam: Thanks JideSM. I was not able to login nor even register... I av forgotten about my login details attached to my mail(username)..I tried creating a new account but the site was malfunctioning..any alternative, there is no mail configured, and I can't configure any mail right now. Pls help

Kindly send your phone number.

prodam: Good day,

i discovered i cant configure an email account on my bb device. after a little search on the web, i got to know that i need some service books to be sent to my device by the service provider (MTN). Please any help will be appreciated as all effort to to reach mtn customer care agent through 180 proved futile.


Thanks.

Hi. Simply follow the steps below; Click on the Email settings or log on to www.mtnnigeria.blackberry.com
Click Help on the left hand side under settings.
Click the link to resend the service books

Kennethasuquo: Please i kindly request to know the mobile phone company that manufactures mtn smart mini 620 and 720i,and i also want to know if the phones are dual sim dual standby,and that if 3G works on both sim slots,thanks.

The Phone Model is produced by Hauweii, it comes in dual sim and it has 3G options. Thanks

sodiqyinka: Hi there, want to make some inquiry about the new MTN sm@ phones mini. Is it locked to the MTN network? Do you guys give a new MTN sim with the phone? And is there any free data upon purchase? Thanks.

Hi. At least one of the sim slot is not locked. You can easily get a sim at our office to use with the device. There is no free data upon purchase, although there are other freebies attached. For full details, you may need to visit any of our offices.

walezqo: What is the migration code for trutalk

Y'ello, dial *400# to migrate to MTN tru talk plan.

brainiacadeboi: Y is it dat u guyz dont send internet settings?

Hi. Simply send SETTINGS to 3888.

Bencoprof: Hello bro Jide pls I need to reset my share and sell pin, my number is 08169736832. Pls broda

You will be contacted shortly.

rezzy: I just registered this line but cant transfer. I tried changing the default pin but it said i will be blocked. This is my number. 08106484209. Thanks

You will be contacted shortly.

born2fuck: I have been having problem with my Q10, I can't browse with MTN, there was a a place it shown ....sim isn't compatible but I have been calling and receiving on there. I bought 250 MB, triedd everything include setting, restartt device, send expire to 21600.... Still not working oO.

Please PM your phone number for checks.

Malizzy: please tell me how i can check my mb and other bonus on mtn smartbiz because i just subscrbe but cant check my mb.tnx

Simply send 2s to 131 to get information.

trollander247: Hi. Please I need help resolving whatever the issue is around my Blackberry Complete auto-renewal plan.

My BBcomplete plan was supposed to expire last night (saturday, 9th of August) and I was sent a message by MTN to load credit to autorenew so I can get an extra month bonus. I did as instructed but unfortunately the N1000 credit wasn't deducted to Autorenew, instead MTN has been taken my credit naira by naira for me to continue to use the internet with my BB.
Please, kindly help in resolving this issue. The number is 08065272261.

Please turn your data service OFF and text BBC to 21600 to activate your BB plan. Auto-renewal is currently not available.

BasseyJ: A friend of mine subscribed to the BBM monthly data bundle, after some days, he got a modem and so bought 1GB from mtn ie normal data, the problem now is, when he checks his data balance, the 1000MB shows there but he cant browse with the sim on his modem, I think its cos of the BB bundle on it,so Jide, is there any solution to this problem? can the bb subscription be cancled so he can browse with the 1GB?

Hi. Please advise your friend to cancel the blackberry subscription by texting EXPIRE to 21600. Once he gets confirmation it has been deactivated, he should text DATA ON to 131. This would enable him browse on his modem.

Kenquil: Please JideSM how can I deactivate blackberry plan on my mtn line and subscribe again having reached the fair usage threshold? Thanks ...

Hi. Text EXPIRE to 21600.

kahkah20: please help me out I forgot my transfer code of my MTN number and I tried it three times now I have been blocked. I want to reactivate it. this is the number 08104918262

Hi. You would be contacted shortly.

oppre26: Hi, i need to reset my subscription as I have exhausted the data on the 3GB nite plan I subscribed to. Sending RESET to 131 always gives me an invalid code notice. Spoke to four different customer care reps yesterday to no avail. The subscription is still yet to be cancelled! It's really frustrating that MTN does not have a simple code with which to reset data. What can you do to help? My number is 09032463543. Thanks.

Hi, you have the 1GB activated on your line which will expire tomorrow. We tried reaching you but no response.

Do you want to reset?.

Pls kindly help me with recharge issue i had using the GTB top up. 2000 naira was deducted from my gtb account after dialling it twice with MTN telling me the transaction failed and i should try again. I called your customer care and they informed me to lodge the complaint with my bank but the truth is the money has already been credited to MTN account. How can MTN not load me my credit? This is rather unreasonable. My number is 08033504632...any help ASAP will go a long way in alleviating my suffering here cos i can't even go online because of this delay by MTN..Thanks.[/quote]Hi, kindly provide us with the transaction feedback you got, we would revert shortly.

Godwin978: this is the message i got from 33120 ((Thanks for paying. For help call 08039003030.(Mon-Fri,8am-5pm).MTB Price: 50 NGN. Hotline: 07080601849)) when i chechked my balance 50naira was removed instantly what is help call? explain to so wil understand please,here is my number 08139766513

To deactivate, kindly text STOP to 38120. Thank you

Even if I visit your experience center? Can I get the received calls records[/quote]No please. You can only get records of dialled numbers. regards

Agustephenogwo: Please when i want to activate some service like borrowing airtime,mtn always says am on postpaid plan and i don't remember doing so.pls can you correct it or take me back to prepaid plan?thanks

Hi Agustephenogwo, Kindly send your mobile number via PM for checks. Please dial *606# to enjoy the MTN Xtra time. Also note that Eligibility criteria for MTN Xtra time include:

* SIM must be prepaid
* SIM must be registered
* Customer's number must have been active on the network for at least 12 months
* Customer's main account balance must be between N0 and N12\
* MTN's consideration of Customer's monthly recharge frequency
* MTN's consideration of Customer's average monthly spend
* Customer must have paid up any previous XtraTime request and the charges associated thereto

Regards

Godwin978: what excuse are you coming up again jidesm?? i had 99naira 60kobo now that i chacked my account i saw 44naira i want to know why you guys removed my money or else something will happen your mast will be burn down today,am waiting to hear,from you

Hi Godwin978, kindly send your mobile number and device type via PM for checks and assistance. Regards

ad84ada: good day, my mtn sim does not connect to internet on my tecno m3. 08065761986. please help.

Hi ad84ada, have you configured the settings for your tecno m3? If yes, what's the error you got while trying to browse?. Regards

Profizzy: Please Jide, must I always subscribe
to enjoy your data services? why
would #1200 plus be drained from
me on INCOMPLETE download of 1MB
file?

Hi Profizzy, i think it's better to subscribe to a data bundle plan in order to monitor/track your data usage. You are billed 5k/kb for PAYG data which depends on content of the site/app. Regards

Diablo666: Hello. Pls am in dire need of my last 3 Received call number. I'v tried the online self service but could only view dialled numbers. Its urgent pls. Here is my number 08104103302

Hi Diablo666, you can only have access to your dialed mobile numbers NOT received call numbers. Regards

talk2D: How can i apply to print Call records(statement) for my MTN line.

Hi talk2D, Kindly log on to our Web Self service portal on our Website with your MTN Security number. Regards

Ayomitide77: Pls I want to suscribe for the Mtn 5mb daily data bundle but the message I get whenever I want to suscribe is that I have already opted in.But when I try opting out,I usually get a "Thank you" message.My number is 08103622559

Hi Ayomitide77, kindly migrate to MTN Tru Talk by dialing *400# to opt out. Regards