₦airaland Forum

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gooses: Pls op i want to do a welcome back sim,how do i do it or is there anyway i can do it myself

You can do it your self if you had gotten your MTN Secuirty Number. You can then log on to https://selfcareportal.mtnonline.com/selfcare/appmanager/selfcare/login with it. If you have not gotten it, please visit any of our offices for the swap. Than you.

Adetutu300: Pls, am on mtn ipulse, I try 2 register d Bff num bt it fail, tellin me try again lata each time i try 2, pls can u kindly help me out?. Tanx

Your reported issue is being attended to and you will be contacted, thank you

neksummi: This is unacceptable. N200 deducted from my accounts in less than a week! On Saturday 3rd August, N50 was deducted from account on 080633 and I got this msg from 33073, "Thank you for using our service. vsfil.ytsix" I decided to do nothing about it and the same thing happened on Sunday. I then called customer care and all they told me was "we're sorry about that, it's a third party service u subscribed to. Send 'STOP' to the number" I tried sending stop to 33073 but each time the message failed. While going through this ordeal, I decided i was not going to leave a balance of more than N50 on the line so I transfered N52 to my other line-070335. To my surprise the money was deducted from the line too. I called to complain and all they could tell me was "we're sorry" I was adviced to send "STOP" now to 4080 which I did on both lines. Waking up around 3:30am this morning, i saw the same msg from 33073 thanking me for using their service that I know nothing about. And trust them they deducted another N50 making N150 on 080633 and N50 on 070335. I decided to write this detailed description so that you'll av a better picture of what's going on. Please tell this third party to refund my N200 and stop charging me for a service I know nothing about. No body uses my phone so no one should tell me someone probably used my phone to subscribe. Even if someone did, I want it stopped! I'm tired of calling customer care. Hope my issue will be resolved here. Thank you.

Sorry for the inconvenience. Your reported issue is receiving attention, kindly bear with us

Donvitalis: 08066185184

Your reported issue is being attended to, kindly bear with us

DonCrust: OP why is it that despite calling the customer for 7 different times to complain that my line isn't browsing, they've done nothing about it? I subscribed for a data plan and it is active but I can't browse. What can I do? Sue MTN or request for a refund of my N5,000 with 50% interest?

Our sincere apologies. Please send me your phone number via private message

chaerless: I complained earlier of the challenges we in Mile 2 estate face with browsing on our MTn lines.I can browse @work but as soon as I get to Mile 2,it changes to EDGE and I can only browse 4rm 11pm till 8am. Can you peeps help us??or probably come and check ur mast in the estate [color=#990000][/color]

Sorry for the inconvenience, your reported issue is receiving urgent attention. Please send me your phone number via private message

Ericsdm55: Hi Agent. I am currently on mtn true talk. I'm bin gven 300# bonus upon 200nara rchd. D prob is dat i'm unable to use ds bonus. I av cald costomer kia 4 God kws no, bt got sem resposed... "Dial *380*1* no#", dis i av don several tyms bt to no avail. I can't register a no 4 m2u. And even if, i manage to register, i canot use d bonus on d no, hence it bcoms useless. Kindly do sth on it or better still, stop giving bonus dat can't be used n enjoyd. Thank you.

Please send me your phone number via private message

BizBloke: [color=#000033]OK.[/color]

Your reported issue is being attended to, you will be contacted, thank you

ibitomisi: Please brother, have you seen my number on your email, if you haven't... Plz this is it, i have diffculty in sending it. 08108108554

Your reported issue is being attended to, and you will be contacted. Thank you

Rawdeal: is there any reason my mobile hotspot stopped working immediately after I subscribed for BIS? It seemed to work fine when I was paying from it from my own credits

Sorry for the inconvenience Rawdeal, using the hotspot function requires a data bundle(different from your BlackBerry bundle). Please send us your phone number via PM

Rawdeal: No option to add email adds except to create the mtnnigeria ish. And I'm on BIS

Please send us your phone number via PM

Rawdeal: Keep ignoring my complaints o. Well done. I shouldn't be surprised. Y'all are the same thing

Our sincere apologies, we did not intentionally ignore your complaints. Please state the issue

Onedolar: please sir i need share nd sell pin i.e transfer pin i have tried to change it but i was blocked pls help me my no is 08064977237

Y'ello Onedolar, you will be contacted shortly

BizBloke: [color=#000033]Subscribed for MTN 24/7 plan.

My data plan remains 2.16gb. And this is the third week. Why can't I browse with it? There's nothing wrong from my end.

Thanks.[/color]

Please send us your phone number via private message

jsben: wow! I'm so happy! Now browsing again with my line.
Big thanks to JideSM

You are welcome, glad we could help

ogorkojo: 07033109932. cant do this pm tn

Hello ogorkojo, please confirm that the issue has been resolved

ogorkojo: the fact is that i dont even know the services,that the airtym is being deducted for. pls help me.

Please send us your phone number via private message

black_beau: I don't know what is happening but MTN has been taking my credit for no good reason.each time,I load my phone,my credit will be depleted despite the fact that I have activated my BB subscription

Please send us your phone number via private message

chilopat: my mum's line was migrated from prepaid to postpaid, please help me out sir. Thanks

Please send us the phone number via private message

Donvitalis: Good evening, i tried to register a 0703 number on M2U but the response i got was that i can only register an MTN number. Isn't the aforementioned an MTN number?

Please send us your phone number via PM

Asaba man: for the past 2months I have been calling MTN CC. I can not send text message with my sim but I receive. they sent me a message that my issue has been resolved but still I can not send text message. is there nothing I can do about this?

Please send us your phone number via private message

ibitomisi: i have a problem i subcribe to 3GIG PLAN ALL I HAVE AS A RESPONSE IS MY SUB HAS EXPIRED, I CALLED ONE YOUR REPRESENTATIVE HE ASK ME LOT OF QUESTIONS I ANSWERED, HE CHECKED MY ACCOUNT AND LOTS, HE RESOLVE THAT THEY CAN'T DO IT, THAT ALL THEY'LL DO IS FORWARD MY COMPLAINT TO YOUR ENGINEERS IT'S BEEN 4 OR 5 DAYS NOW, ANY HELP?

Please send us your phone number via private message

bibelo: MTN - I bought a sim on july 13 at your ikorodu office and registered it there same day and the sim is still yet to work(08168642207).Is like u intentionally sold me an empty plastic (sim card).I was at ur opebi office to lodge a complaint and I was told it would be resolved within 48hrs and its over 96hrs still the crap plastic (sim card) is still not working. I can't recharge it,check balance or even call 180. I think it would be nice u replace that crap plastic (sim card)

Sorry for the inconvenience bibelo, your reported issue is currently receiving urgent attention, please bear with us

aminu150: MTN. The number below has been having difficulty sending text for more than 1 week. Av cald ur people they sent me message centre number bt still its not ok.
The number is 07039773550:.

Sorry for the inconvenience, you will be contacted shortly

jsben: My mtn line doesn't connect to internet anymore. I've been browsing with the line and phone before, it suddenly stopped. Other mtn lines in my area are not experiencing this. The line and phone have been properly configured.

Kindly send us your phone number via private message

mother-of-pearl:
Help!!! i cant transfer credit cos i have forgotten my password.

Please send us your phone number via private message

Ene101: How do i deactivate the mtn auto account balance notification message?

Kindly text EOCN OFF to 131 to disable end of activity notifications

Chimzy2: Oga pls MTN tampered with my account balance dis early morning and removed my remaining balance with no just reason...ve been trying to reach thr customer to no avail...pls hw do I get my credit back...156naira no be small money ooo

Please send us your phone number via private message

ezjen: I've done my own bit from this end, you'd need reply to the mail before we'd connect.

I'm now following you, please PM

sagbar: I do receive d multimedia message from MNS...Plz hw do i deactivate it and plz av bin expecting my security number(08063100895)

@sagbar you will be contacted shortly