₦airaland Forum

danjabaluson: I want deactivate MTN PLAY that CNN NEWS they just deduct my N50. I try CNNBREAK STOP to 700 and they refuse to.

Please send us your phone number via private message

ezjen: Pls, how do I send a pm to you?

Simply go to my profile, use the "Send E-Mail Message To JideSM" link.

Walert: Pls how can I back up all the contacts on my android phone?Then,how can I stop unsolicited text messages?

MTN Backup Service allows you to backup contacts on your phone and SIM to our backup portal.
The contacts can be retrieved at any time.
To backup contacts, simply go to MTN Services on your phone, select MTN Backup.
Registration and first backup charge is N100. Subsequent updates charge is N50. To retrieve backup charge is N50.
Please note that some phones are not supported. Only numbers stored on SIM may be backed up for such phones.
Visit www.mtnonline.com/mtnbackup for more information and to confirm if your phone is supported.
Thank you.

saint22: I got a message from CALL CENTRE that i've been compensated with 2m naira in a promo called ULTIMATE PROMO.i was also asked to call 181 and another mtn number.how true is this message

Please ignore such messages.
MTN WILL NOT send you SMS, request for recharge PIN,
or ask you to call any number if you are a winner in any promo.

Thank you.

dmy: hi there mtn.i have forgotten my 4 digit security key to log-on mtn online self service.how can i get it back

Please send your phone number to us via private message for resolution.

chakpe: Hi,
I got this SMS on the 3rd of August, 2013 at about 01:13pm informing me that:
"Wow! You have been COMPENSATED N@M in On-Going 2013 MEGA AWARD, With participating pin 0411 call 181 or helpline On:08060776795. M T N!"

The sender's name that appeared on my fone is MT!N

What do you have to say to that?

Regards.

Please ignore such messages.
MTN WILL NOT send you SMS, request for recharge PIN,
or ask you to call any number if you are a winner in any promo.

Thank you.

femxxy: I subscribe to mtn BIS almost 2 weeks now to my surprise l only have access to one Email add,have been to Mtn bode thomas center to complain even ogunlana drive which they promise to retify the problem but till now nothing has been done,pls kindly assist

Please send your phone number via private message for assistance.
Apologies for any inconvenience.

abbey086: Anytime I load airtime credit on my Mtn and thereafter I check my account balance, my account balance normally display N0.00. It has been like that for quite sometime. how can I access my true account balance?

Dial *556# or *123*1*1# or text 8 to 131 to check account balance.
If card was loaded using *885*pin#, check by dialing *886#
If with *888*pin#, check by dialing *889#

Thank you.

imsu.boi:
I subscribed to a data plan, but I still can't browse with my sim. What should I do?

Please send your phone number via private message for prompt assistance.

ogorkojo: how can i get unsubscribe mtn services. my airtym is been deducted all the time

Please state the exact service to enable us assist you.

Zinosalexander: Each time i load 200 airtime during the weekends i am told that i have extra 200 to call my best friend. i always seem unable to use it. How do i use this free airtime for my best friend?

Please read the information below:

On IPulse tariff:
The 100% bonus on every recharge of N200 and above up to N1500 bonus is to call 1 (one) registered Best Friend number (BFF) ONLY.
To register the BFF number simply dial *390*1*number#.
You are allowed to change BFF number ONCE in 30 days for free.
To view BFF number dial the USSD code, *390#
You will be able to de-register BFF number by dialing the USSD code,*390*2*the-number#

Donna Jocasta: Yello! On sunday i got a msg saying 50 has been deducted 4rm M̶̲̥̅γ̲̣̣̥ a/c 4 caller tune of wch I'm not subscriber n Ƨ̷̜ђƸ̵ most annoying part is that d so-call caller tune was nt even activated,,,Is not fair!!!

I apologize for any inconvenience.
Please send your phone number via private message to enable us verify this.

sagbar: Please i have nt been sent my MTN Security code since all dis while,help me wif it(08063100895)
Pls,how do i deactive busines daily news on my line cos they use to deduct 60naira per week even though i did nt activate it.I dnt need the news

Our team will contact you shortly, to give you your MTN Security number.

May I know the code you get business news SMS from?
For Business Day Finance monthly, text NO BDM to 4900 to unsubscribe.

Noneroone: can someone transfer megabytes of browsing data? If yes, how?

Hi Noneroone,
Please see information below:

MTN Data Share
One Data Plan, Multiple Users

Now you can share your data plan with friends & loved ones, wherever they may be on the MTN network.

To get started, simply:

Activate an applicable data plan from 250MB or above.
Dial *131*2*1# or text REG to 131; to register for MTN Data Share, you will receive a unique security PIN
You are required to change the system generated PIN to a new PIN they can easily remember by dialling*131*2*5# or by texting Change OLD_PIN NEW_PIN NEW_PIN to 131. E.g Change 0000 1234 to 131. Where 0000 is old PIN and 1234 is your new PIN.
After changing the PIN, you are required to add beneficiaries to your MTN shared Data Bundle account via USSD menu *131*2*3# or by texting Add <MSISDN> <PIN> to 131. You can add up to 5 beneficiaries.
Once you have added beneficiaries, you (the sponsor) will be able to share your available data bundle among the added beneficiaries by sending the keyword Share <PIN> to 131 or simply dial USSD code *131*2*4#.

onyxo76: i use MTN modem to browse, recently i noticed that if i load 200 naira, it will open facebook home page and becomes exhausted with my balance reading 0.00. this has happened 3 times in the last 6 days and i am even scared to subscribe to a bundle plan.i used to use the 250MB monthly bundle plan but because i spend more time at work using the wifi i tend to use the modem less times.

Our team will contact you shortly.

olu77emi: Dears, Pls. explain why I cant use free credit issued to me, each time I re-charged MTN gives me 100% free credit to call MTN Nos. before 12.00 midnight of same day, Unfortunately MTN don't charge on the free credit even on MTN-MTN calls and the free credit will expired, Pls. explain why this anomalies

Hi Olu77emi,
Are you on MTN iPulse tariff?

On IPulse tariff:
The 100% bonus on every recharge of N200 and above up to N1500 bonus is to call 1 (one) registered Best Friend number (BFF) ONLY.
To register the BFF number simply dial *390*1*number#.
You are allowed to change BFF number ONCE in 30 days for free.
To view BFF number dial the USSD code, *390#
You will be able to de-register BFF number by dialing the USSD code,*390*2*the-number#

tjfulloption: mtn pls what is wrong with my line, some of my contacts keep complaining that my phone is switchoff while trying to reach me, but it's on. pls i want a ratification on this. thanks

I apologize for any inconvenience.
Please send your number via private message for assistance.

fearless07: Hi , i got a bonus airtime of N1000 from mtn and I wasn't able to use it until it expired. I now have N200 airtime which I got when I renewed my BBC plan and am still not able to use it. Also mtn failed to give me the extra 1 and 3 weeks bonus when I autorenewed my BBC plan for the month of may and june respectively.

Hello fearless07,

Records show that you got 7 days extra for ACTIVATION done 3rd of August 2013.
Kindly autorenew your current subscription and you will get extra 3 weeks.
Your current plan expires 9th of September 2013.

Thank you.

ezjen: Pls, I had 4.3Gb remaining on my 5Gb data bundle b4 it expired some few days back. The data bundle was auto renewed and the remaining 4.3Gb wasn't rolled over to this new subscription. Why is this so?

Apologies for the inconvenience.
Please send us your number via private message.

sonofjah55: i backup my contacts som time ago on d network. but wen i lost my phone and retrieve d line i kud not get bak my contacts. pls wat can i do?

Visit www.mtnonline.com/mtnbackup
Enter phone number and password and login
If you don't have your password, click the Forgot password link
Enter your phone number and retrieve password.

After Login, go to MyDevice
Under My SIM card select Sync Now to retrieve contact to SIM card

Please note you will be charged N50 from your credit, to retrieve contact.

You may go to Help page to learn more.

If you need further assistance, please let us know.

infoscope: I don't know if you are in a position to help. I am currently using hosting my site and a domain with MTN-business but recently there was a need to change the DNS of the domain name so as to enable me use it on another host. I have called the customer care severally no way, sent mails also but no reply. I will be grateful if you help.

You can contact MTN Business Help desk via the following:

Send us an email
Email: mtnbusiness@mtnnigeria.net or enquires@mtnnigeria.net
Give us a call
Dial 216 from an MTN line for all enquiries
Send us an SMS
Text ‘service name’ to 4550


Thank you.

emmanuel4758: how to remove mtn caller tune pls and can blackbery bundle work on os smart phone

To delete a song/tune from your MTN Callertunez library,

simply text Del+tunecode to 4100. e.g. Del01234 to 4100.
To deactivate Callertunez service from your line, text Cancel to 4100.

Thank you.

david.cee:
Pls help needed asap
I cancelled my bbmaxim plan so I can activate a new one. When I did so it canceled and I sent the bbmaxim activation code but they deducted the money(N3000) and now it says I'm not on a plan. Please correct this problem asap. My number is 07038411091

Hello David,
The issue is receiving attention and you will be notified once resolved.
We apologise for the inconvenience.

ayodexy: I have noticed since I bought my new android phone my calls have forwarded to my other line and I don't know why. I checked the settings to see where call forward was but saw non help me out. phone model Samsung galaxy GT-I8262

Simply dial ##002# to deactivate ALL call diverts on line.
If issue persist, please PM your phone number for assistance.

saintdeby: plz i need my security pin and code, plz send it to my fone numba.
Thanx

We will contact you shortly for resolution.

Lokogoma: Please I need help; I have been using this line 08035875654 for quite a long time. The problem is I can't browse with it please help me

Hi Lokogoma,
Apologies for the inconvenience.
May I know your phone type and the last time you were able to browse on the line?
I would also like to know the phone type when you browsed with the line.

Domwiz4all: Pls have u seen d PM? Have sent it sins morning. Thanks

Please check your email for our reply.

Domwiz4all: Pls have u seen d PM? Have sent it sins morning. Thanks

Hi Domwiz4all, please dial *123*4# and follow the on-screen menu. Enter 4 to check your data balance. If you still get the same reply, please send us your phone mumber and the recipient's phone number via PM

Emmysteve: I just got this message from mtn. Can you please explain that to me ''Auto-renew your BBC subscription on Wed 07:09 AM, 7 Aug 2013 & enjoy up to 1 month FREE (1 week for 1st month & 3 more weeks for 2nd month). Simply load credit for renewal.'' Does that mean i will be given another 3GB? Or its simply extension of my 30days validity period? Thanks

The 1 or 3 weeks bonus for activation and autorenewal respectively is an extension of the 30 days validity.

Domwiz4all: How do i do dat pls?

Now following you, kindly send us a private message

waleh89: Pls help ,I subscribed for BBC on Friday and it has not been activated

Sorry for the inconvenience. Please send us your phone number via private message