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JideSM's Posts

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PhonesRe: MTN Customer Care Thread by JideSM: 9:16pm On Aug 31, 2013
Uyi Iredia: Okay. Whilst I'll still explore the tethering option to be sure. How do I go about using BB as a modem using a mobile internet plan: and can I separately use my BB plan for the BB and the mobile internet for browsing with my laptop using BB as a modem ?
How to use your BB as a modem
1. as a Mobile Hotspot: This is exclusive to BlackBerry devices running OS 7.1, as that is the only version of the OS that has the mobile hotspot functionality built in. It basically turns your device into a wifi hotspot that can support up to five device connections.
Setting it up is as easy as seen below:
Go to “Manage Connections” on your device (a shortcut is to tap on the bar that displays time on your device).

[img]http:///scaled/large/545/44mn.jpg[/img]

Check the Mobile Hotspot box (It will automatically turn on the wifi option).

If this is your first time and the network hasn’t sent you the mobile hotspot service book entry, it will prompt you to enter network settings (APN, Username and password).

[img]http:///scaled/large/12/10sa.jpg[/img]

Wait for the prompt, and that’s it! Your Hotspot is running!

[img]http:///scaled/large/594/0q43.jpg[/img]

You can check the hotpot options to change the name of the hotspot, password and other connection options.
PhonesRe: MTN Customer Care Thread by JideSM: 4:43pm On Aug 30, 2013
Uyi Iredia: @ JideSM: I want to use my BB Torch 1 as a modem to my phone. Is that allowed under the BB plans ? I'm currently using BBC (monthly plan). If allowed, kindly give me the details, I just installed the latest BB desktop software ?

Thanks.
To use your BB as a modem, you need a mobile internet plan(non BB plan). Tethering using your BIS/BBC plan is currently not available
PhonesRe: MTN Customer Care Thread by JideSM: 3:25pm On Aug 30, 2013
pappy-kay360:
Does BIS subscription no longer support youtubehuhhuh? Why is it that I can't access youtube again? This is very annoying. huh
Sorry about that. Kindly ensure that your data service is turned on by sending DATA ON to 131 and doing a hard reset on your BB device. Data charge of 0.1kobo/KB applies(if you have no active mobile data bundle)
PhonesRe: MTN Customer Care Thread by JideSM: 2:53pm On Aug 30, 2013
algorithm: How can i de activate the CNN NEW WEEKLY SUBSCRIPTION, I SENT CNNBREAK STOP to 700 but i was told that i did not subscribe for it, yet they keep deducting my money.. pls help
Please send me your phone number via PM
PhonesRe: MTN Customer Care Thread by JideSM: 2:52pm On Aug 30, 2013
pruchy: Hi, Jos heard that mtn. Monthly BIS is now #500. Is it true? If yes is it unlimited? Tanx
MTN BIS monthly and MTN BBC monthly cost 1500naira and 1000naira respectively
PhonesRe: MTN Customer Care Thread by JideSM: 6:20pm On Aug 29, 2013
Hello all, please note that you can do a fresh BlackBerry subscription if you reach the fair usage threshold before expiry of your current BB plan. Simply text the required code of your choice e.g BBC to 21600 and your new plan will be activated. If you face any issues, please PM your phone number
PhonesRe: MTN Customer Care Thread by JideSM: 3:12pm On Aug 28, 2013
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PhonesRe: MTN Customer Care Thread by JideSM:
BADNEAT: Mr Jide...good morning, will like to commend you for the good work you're doing here...well I have a very serious problem. .I bought and registered this line (081032*****) about 2 months ago. ..but my problem with it is that it has refused to browse. .both on my blackberry and my galaxy note2. .I actually bought that sim so I can be using it for my Internet data and 2nd sim..all bundles and subscriptions I've done on it was a total waste of my cash...called customer care but got no positive response. .mind u..I get the internet network(thats egde 3g h+) they even pushed settings to my phone buh not browsing. ..it is not about it not being registered cos I make receive calls and texts. .Please I will be most grateful if you help me with this..the number again is 081032*****..thanks in anticipation of your speedy response
Hello,

Please state the data bundle subscribed and your current phone type.
Checks on your line shows no record of active data bundle.
Also, I confirmed you have active Blackberry subscription but the SIM is not in a Blackberry device at the moment.
PhonesRe: MTN Customer Care Thread by JideSM: 1:31pm On Aug 28, 2013
hobat4cash: Mr Jide, please can u tell me why MTN has decided to foist their caller tunes on me and in the process emptying my account without my consent?
please let it be so known that am not interested in caller tunez and will never be, so please help me reverse the situation as soon as possible to help save me from future embarrassment. Thank you.. angry
Hello hobat4cash, simply text Cancel to 4100 if you wish to deactivate Callertunez from your line.
PhonesRe: MTN Customer Care Thread by JideSM: 4:43pm On Aug 27, 2013
igbsam: Oga jide....what is the use of giving extra credit as bonus if I cannot even use it. I loaded 1000 naira on my line and I was given extra 1000 naira as bonus to call only mtn numbers. I placed a call to another mtn number but was charged from the main account and the bonus account remained the same only for it to dissappear the following day. What kind of mind game is that ? How can I use it. If its for family and friends, the number I called is a registered FAF number. Waiting for replies.
The bonus is for 1 registered special number. Please dial *390*1*Number# to add your special number
PhonesRe: MTN Customer Care Thread by JideSM: 4:38pm On Aug 27, 2013
Jeffy1206: mr Jide, pls I want u to deactivate dis caller tunez from dis my line. I dint subscribe to it so why wud dey take my 50 evry week. dis is de no. 080********... pls i need response asap tanx.
Kindly text CANCEL to 4100 to deactivate
PhonesRe: MTN Customer Care Thread by JideSM: 4:37pm On Aug 27, 2013
Dinvestanl: Hi Jide. Is the Goody Bag Bundle package still available and how much does your Gionee Elife E3 android phone coast. Thanks
The Goody bag bundle is still available. We currently do not have Gionee devices but we have the Infinix Eagle and Infinix race bolt android phone available at 30,000 and 26,000 naira respectively
PhonesRe: ... by JideSM: 10:16am On Aug 27, 2013
Hello Trendy247, received confirmation that the issue has been resolved. Thank you for your patience
PhonesRe: MTN Customer Care Thread by JideSM: 11:42am On Aug 26, 2013
johnstar: won't u reply me undecided, hv sent u my numbr since, na wa o
Hello johnstar, the issue was resolved 24hours ago, I also sent you a reply through mail immediately it was resolved. Sorry for the inconvenience
PhonesRe: MTN Customer Care Thread by JideSM: 11:12pm On Aug 24, 2013
@greatgeo kindly PM your phone number
PhonesRe: MTN Customer Care Thread by JideSM: 11:11pm On Aug 24, 2013
@johnstar kindly PM your phone number
PhonesRe: MTN Customer Care Thread by JideSM: 11:08pm On Aug 24, 2013
vivichocs: hi jide, have been trying to load a 100# credit but it keeps telling me, incorrect pin..pls help me out, 100# is too much to dash mtn..
angry
Please send your phone number, the recharge card serial number and PIN via private message
PhonesRe: MTN Customer Care Thread by JideSM: 11:06am On Aug 24, 2013
Imanuelle: Hello Mr Jide,
please I can not text on my line
it really does sound funny

At first I couldn't get edge or 3G for about 3 months , whenever I called in, the guys attended to me like I was a novice
Even after retrieving my line it persisted till about 2 months later .
even the tech guy at the MTN shop at owerri still couldn't fix it

Right now I cannot send a text on my line no matter the phone I put it into
I have confirmed the message center number again and again
I can use other MTN sims to text on my phone
But I cannot text with my SIM on my phone or any other .
can you help me fix it ?
Sorry for the inconvenience. Your line has been refreshed, please restart your phone and try again
PhonesRe: MTN Customer Care Thread by JideSM: 9:03pm On Aug 23, 2013
Trendy247: I subscribed to 100hr data plan on the 2nd of august 2013 with the number 081******** and i was charged N5000 for it but when i checked my balance the following day i was told it has expired. Since dat day av called almost 15 different customer care agent n they confirmed that i was actually charged for it n promised to refund my money but they advised dat i should wait for some days because the application they wanted to use wasn't responding. So i waited, but wen i called back today, one stupid agent told me i wasn't charged for the 100hr plan...well I dnt want to talk much, if u guys knw wat is good, u better refund my credit before i do somtin stupid.
Sorry for the inconvenience. Is the number above your contact phone number? If not, please send me your contact phone number via PM
PhonesRe: ... by JideSM: 9:00pm On Aug 23, 2013
Trendy247: I subscribed to 100hr data plan on the 2nd of august 2013 with the number 081******** and i was charged N5000 for it but when i checked my balance the following day i was told it has expired. Since dat day av called almost 15 different customer care agent n they confirmed that i was actually charged for it n promised to refund my money but they advised dat i should wait for some days because the application they wanted to use wasn't responding. So i waited, but wen i called back today, one stupid agent told me i wasn't charged for the 100hr plan...well I dnt want to talk much on this issue, you guys should help me beg mtn to refund my credit cos am about to do somtin stupid.
Already working on your reported issue (https://www.nairaland.com/1379574/mtn-customer-care-thread/30). I will give you feedback as soon as possible
PhonesRe: MTN Customer Care Thread by JideSM: 4:01pm On Aug 23, 2013
gistsky: I ve nt been able 2 register my bff, pls help me out. Is der any solution 2 dis prob?
Please send me your phone number via PM
PhonesRe: MTN Customer Care Thread by JideSM: 6:42pm On Aug 22, 2013
burhanu: Pls how do I opt out from MTV news auto renewal
Please text UMTV to 700
PhonesRe: MTN Customer Care Thread by JideSM: 5:53pm On Aug 22, 2013
@dahfweshdude69 you will be contacted shortly
PhonesRe: MTN Customer Care Thread by JideSM: 9:17pm On Aug 20, 2013
@Deblow kindly send me your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 7:40pm On Aug 20, 2013
equams: Pls How Much is MTN BIS monthly..cos all these 500naira of a tin I dnt undstand..Tanks
MTN BIS monthly currently costs 1500naira and BBC monthly costs 1000naira
PhonesRe: MTN Customer Care Thread by JideSM: 7:33pm On Aug 20, 2013
shevon: Hi. I am currently in Romania and I'll be staying for a while. I visited a shop before I left Nigeria to roam my line but the lady I spoke with just advised that I should ensure I have airtime on my phone that it will work. When I got to France, I could make and receive calls but, since I got to Campina (in Prahova County) Romania, I could only receive calls but can't make calls. What can I do?
PS: I am connected via RO Cosmote.
Sorry for the inconvenience. MTN currently has two roaming partners in Romania as shown below

Partners: Packages

1. Cosmorom: Receiving calls only, SMS

2. Orange: Receiving calls only, SMS, GPRS
PhonesRe: MTN Customer Care Thread by JideSM: 7:08pm On Aug 20, 2013
Godwin978: hollo i nid urgently help pls i was tryin to transfer credit to my friend actualy forgot my pin..an i got bloked...an i ve been calling customer care but no responding..help cus it realy stop me frm transfering credit
You will be contacted shortly
PhonesRe: MTN Customer Care Thread by JideSM: 7:06pm On Aug 20, 2013
Apologies for the delay. I will try my best to attend to pending issues tonight
PhonesRe: MTN Customer Care Thread by JideSM: 3:07am On Aug 19, 2013
theanonymous: I hope it won't affect any social services registered under the number? If anything funny happens, that'll WILL be the end for that sim
All services remain intact. If you have your contacts stored in the SIM, please backup before doing the SIM swap
PhonesRe: MTN Customer Care Thread by JideSM: 8:38am On Aug 18, 2013
majalisa: what happens if u have reached ur fair usage on a bis plan yet u have an active bis subscription?
When you reach the fair usage limit, you are charged 0.1k per kilobyte for data services. If you wish not to use Pay As You Go(0.1k/kb), you could subscribe to a non BB data plan to use until your BIS expires. We could also assist in deactivating your BIS to enable you activate another one
PhonesRe: MTN Customer Care Thread by JideSM: 8:07am On Aug 18, 2013
emmanuel4758: thanx but jide hw does dis 2h bundle work if i use it 2 hours imedietly then tomorow hw would i know d time dat i wil use it again cuz it serve for 2 days
Hello emmanuel4758, please note that the Simple Surf hourly plans are currently not available
PhonesRe: MTN Customer Care Thread by JideSM: 8:03am On Aug 18, 2013
babarazy: Please I have been receiving CNN news weekly at a
cost of N50 weekly and i never subscribed for this ****.
All efforts calling the customer care proved futile. Please help me out before i run mad.
Hello babarazy, the service has been deactivated

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