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JideSM's Posts

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PhonesRe: MTN Customer Care Thread by JideSM: 12:53pm On Aug 12, 2013
riskit33: CCR pls why is it impossible to register a best friend number using the *390*1*number#? All i get is"thank you for using our service" plus and empty text from MTN N without the number getting registered. Hence i cant use the bonus airtime. undecided
Please send me your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 12:52pm On Aug 12, 2013
Asaba man: urgent response please
Sorry for the inconvenience Asaba man. The issue is already receiving attention, I'll contact you as soon as possible
PhonesRe: MTN Customer Care Thread by JideSM:
Emekayoung: Pls hw can i transfer data bundle(MB) to another line,because i hav finish the reg,all i need is the final procedure for the transfer.
For data sharing, simply:

Activate an applicable data plan

Dial *131*2*1# or text REG to 131; to register for MTN Data Share, you will receive a unique security PIN

You are required to change the system generated PIN to a new PIN you can easily remember by dialing *131*2*5# or by texting Change OLD_PIN NEW_PIN NEW_PIN to 131 e.g Change 0000 1234 1234 to 131. Where 0000 is the old PIN and 1234 is your new PIN.

After changing the PIN, you are required to add beneficiaries to your MTN shared Data Bundle account via USSD menu *131*2*3# or by texting Add <PhoneNumber> <PIN> to 131 e.g Add 08031234567 1234 to 131. You can add up to 5 beneficiaries.

Once you have added beneficiaries, you (the sponsor) will be able to share your available data bundle among the added beneficiaries by sending the keyword Share <PIN> to 131 or simply dial USSD code *131*2*4#.

Applicable data plans:
[img]http:///scaled/large/194/htye.png[/img]
PhonesRe: MTN Customer Care Thread by JideSM:
mamud3: MTN pulse was charge 15kb after d first minute why 08067619772
Hello mamud3, please note that calls on MTN iPulse cost 15k/sec to all networks after the first minute of the day at 40k/sec
PhonesRe: MTN Customer Care Thread by JideSM: 10:21pm On Aug 11, 2013
marex: pls i entered my pin code thrice in error. efforts to log into my acct via the self web service on your site, has failed. calls to 180 to no avail. wat do i do? @jidesm or @tayoccu
Please send me your number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 10:18pm On Aug 11, 2013
sting_224: MTN pulse was charge 15kb after d first minute why 08067619772
Please see my PM
PhonesRe: MTN Customer Care Thread by JideSM: 11:23am On Aug 11, 2013
mazado: Hi, its been over a week now that I can't browse with my mtn sim- it just doesn't connect to the net. Mind you, other networks browse find, so its not my phone... number is 08065507191. Thanks.
You will be contacted shortly
PhonesRe: MTN Customer Care Thread by JideSM: 11:23am On Aug 11, 2013
Awesome_Romeo: MTN always deduct N15 from my account and sent me an sms that last sms sent was N15. Can u pls tell me why? My data services is always off why the deduction?
Please send me your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 10:03am On Aug 11, 2013
Donsammi: please mtn cc do not ignore .my broda wanted to transfer credit from my sim.. pressed the wrong pin now am blocked from using share and send ..08130709954 can u help unblock it cry
You will be contacted shortly
PhonesRe: MTN Customer Care Thread by JideSM: 7:37am On Aug 11, 2013
sundayid: i cant send any sms on my line, both free and paid. I've checked my msg centre num and its correct
Please send me your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 7:35am On Aug 11, 2013
gistsky: realy? How do i migrate 2 it pls?
Please dial *408# or text 408 to 131
PhonesRe: MTN Customer Care Thread by JideSM: 7:34am On Aug 11, 2013
oneniceguy: Plz MTN CC, y is d abov post ignored?
Please send me your number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 3:59pm On Aug 10, 2013
chidi2pus: please i would like to know which of the blackberry plans are unlimited

is it BIS?
or BBC?
or bbday?
or bbc week?


hoping to get a feed back from you
Thank you for your interest. We attach Fair Usage Policy to them all.
PhonesRe: MTN Customer Care Thread by JideSM: 2:21pm On Aug 10, 2013
dedollarman: hello plz i need ur help my gprs is active 24h and my credit are been deducted i have try every thing including dataoff to 131 still nothing work i have disconected any active internet app still it didn,t work this problem started about a week now if i load money on my phone it keep deducting till it finish plz help me am using nokia asha 302 my phone num 08035340695
Apologies. Please Turn Off Data Service on the device or delete your configuration settings. Thank you.
PhonesRe: MTN Customer Care Thread by JideSM: 12:55pm On Aug 10, 2013
xdastardx: Can you please help again? I can't seem to activate it..
Please check your mail for response. Thank you.
PhonesRe: MTN Customer Care Thread by JideSM: 11:17am On Aug 10, 2013
oseiwe: Pls help me check why MTN keeps deducting my airtime. I have lost N1000 already. The number is 08132005051, and assist to deactivate any subcription. Thanks.
Hello Oseiwe, may I know your phone model?
PhonesRe: MTN Customer Care Thread by JideSM: 10:13am On Aug 10, 2013
xdastardx: When you said I could also use it for data plans, can I add it to my main balance because I loaded half using *555*pin# and the other half using the WoW promo? I need to subscribe to the mtn fastlink 1-month bundle..
Please I really need help here because I still haven't used the Wow promo(both the main and promo balance)and it ends by Sunday..
Thank you.
Hello Xdastardx,

Please be informed that myself and Tayoccu are THE ONLY two MTN representatives handling the thread. For prompt response, please do not refer your queries to anyone else.

Kindly follow back and PM your phone number, we would like to call you.

Thank you.
PhonesRe: MTN Customer Care Thread by JideSM: 7:27am On Aug 10, 2013
aeu1: Kindly explain how PM are sent, I have a message for U too
Tnx
Now following you, please send a private message through my Nairaland profile
PhonesRe: MTN Customer Care Thread by JideSM: 1:06am On Aug 10, 2013
olu4life: Same here ooo. Tired of that nonsense. Called the customer care,said they will work on it for over a month now. Pls do something
Please send me your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 1:04am On Aug 10, 2013
Pikazzo: please why is it that people keep asking me
why I switch off my phone while trying to reach
me when in fact my phone is on and okay. I've
changed my phone thrice to make my line
accessible but i still received the same
complains after some managed to get to me
after trying unrelentingly. should I request for a
sim swap or what.
Please send us your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 12:50am On Aug 10, 2013
mazado: For som days now, we simply cnt browse in my part of jos (bukuru) & its environs. jus wat is de prob?
Please send me your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 12:46am On Aug 10, 2013
Yin-yin:
Your number please…
Please reply my private message
PhonesRe: MTN Customer Care Thread by JideSM: 9:34pm On Aug 09, 2013
philc334: how can i get a setting for my samsung infuse 4g phone
Please text settings to 3888

or for manual settings:

On the device, tap the Menu icon.
Select Settings > Wireless & networks > Mobile networks > Access Point Names.
Press the Menu key and tap New APN
Select Name, enter MTN NG and tap OK.
Select APN, enter web.gprs.mtnnigeria.net and tap OK.
Select Proxy, enter 10.199.212.2 and tap OK
Select Port, enter 8080 and tap OK
Select User name, enter web and tap OK
Select Password, enter web and tap OK
Server:<leave blank>
MMSC: <leave blank>
MMS proxy: <leave blank>
MMS port: <leave blank>
MCC: 621
MNC: 30
Select : Authentication type: Not set
Select APN type: default,supl
APN enable/disable: APN enabled.
Press the Menu key and select Save
PhonesRe: MTN Customer Care Thread by JideSM: 3:54pm On Aug 09, 2013
moshoodn: I have an active BIS subscription on my berry but can't use it.

My data service is on in the berry settings yet I can't get a capital 3G or EDGE.
Please send us your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 2:59pm On Aug 09, 2013
Gwammen: It's CNN News.
Please send your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 2:58pm On Aug 09, 2013
Torch1: I have airtime on my phone yet i can't make calls.
"Your account is too low for this call........." is d reply i always get.

Pls what is the problem?
Please send your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 2:56pm On Aug 09, 2013
omsyhadex: i loaded 1000k dis morin and i was given 1000k to call my friend forever on ipulse, but d *390*1# is nt registering d nos. pls help
Please send us your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM: 2:55pm On Aug 09, 2013
Brainrex: hi
I've never done share n sell on my new line before
tried changing my pin with
*601*0000*5555*5555# and I got a message

Sorry, the PIN in your last command is invalid. You will be blocked from using Share & Sell if you send 5 messages with the wrong PIN. Please try again.
help me ASAP
Please send us your phone number via private message
PhonesRe: MTN Customer Care Thread by JideSM:
Ifyikillz: Pls cc Fø̲̣̣я̅ how long will complain about not being able τ̅Ø browse  my mtn line.once again this is my number 07063357107...pls don't ignore me again
You will be contacted shortly
PhonesRe: MTN Customer Care Thread by JideSM: 8:23am On Aug 09, 2013
samseen02: MTN IS ABSOLUTELY RUBBISH!! Imagine me recharge my phone and couldn't make call with it, its been 3 days now and the machine keep on telling me that i have insufficient balance to make call.
Apologies for the inconvenience.

Please send your phone number to us via PM, we would like to help resolve this.
PhonesRe: MTN Customer Care Thread by JideSM: 6:15am On Aug 09, 2013
Ofin_11: am using this platform to make this complain on behalf of a friend, for some days now, she hasn't been able to browse with her sim, because there is no either edge or gprs on her sim except she uses another sim. This will be the second time in few months it's happening, and when she called ur customer care, they kept pushing configuration settings to her phone, which aint solving the problem
Please advice your friend to contact us via our various channels or send her phone number via private message and we will contact her.
Thank you.
PhonesRe: MTN Customer Care Thread by JideSM: 6:07am On Aug 09, 2013
darkenrahl2: I am using bb phone bt I couldn't call since some weeks ago
Apologies for the inconvenience.
Please send your number via private message to enable us assist.

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