₦airaland Forum

Sirearly:
Please how do I check this?

I had an issue with my ODU. It was installed for me on Monday 15th of December, on 17th of December the router/IDU started behaving funny, I took it back to their office on 18th December, it was returned to me on monday 5th of January 2026. Same ODU but different IDU. So same subscription is still on it. I asked them about the days I haven't used the device, they said the subscription will be extended. I haven't gotten any mail/SMS to that effect and I don't know how to check if it has really been extended.

Someone already answered you.

But the ideal thing for people wanting to buy and use the Airtel ODU package is for them to have a normal Airtel working Sim with which they should register on the My Airtel app, then use same number as their alternate number for all the ODUs. If possible, open SmartCash account with the normal Sim too.

That way, subscription and checking of balance can easily be done from the app.

LilNetty:
lol…AIRTEL just they work in your own favour

So it seems

lilclin:
yes i thought as much because I've seen people complain about network issues for some days now

Despite them fixing my issue and giving compensation, speed test show less than 5mbs since this morning. Streaming is surprisingly good though.

I hope my eyes no dey pain because Airtel just increased my compensation from 2 days to one month.

Nice. Make I see if na correct compensation abi na Audio.

morikee:
They will never fix that thing

Matches don finish, they don become better.

So, Airtel managed to do exactly nothing about the nightly bad network. Can't stream live match even with SD quality.

Obviouslyblunt:
alright , thank you so much. And these Airtel guys were telling me that for me to use physical sim , I must do converting.

I think I tried that thing and it didn't work. But you may have a different experience.

I inserted my working ODU Sim to a friend's eSim ODU, precisely X17U, it didn't work. I suppose I needed to logout the current eSim but that would have put him in a lot of troubles, so I didn't; and the thing didn't work.

The thing was still seeing the esim and there was no interface to switch between Sims.

Osyxcel:
1. Yes, you can insert a physical SIM and select that.

2. 4G, lock to band 7; 5G, lock to band N78. If your network is not much better, you can disable the band lock unless you know the specific band that works well in your location.

3. Unless you know the cell that has the best signal, just leave it as is.

I don leave all those cell locking thing, especially on ZTE ODU because it has good signal on band 7 and always selects it.

Sometimes I do just band locking. Since band 7 has just cell 491 here, no need of doing cell locking.

By the way, the ZTE ODU has this feature where you can choose to prioritise Video Streaming. Not sure if it makes any difference but I have activated that.

Osyxcel:
Heard the black one has a very good range, better than others.

Is that not exactly the same model on a different colour?

lilclin:
Those using ODU can you confirm your RSRP?

Na SINR you suppose aim for. Also, take note of those numbers because some of them are negative. So the lesser the negative number, the better.

I get 14 to 23 SINR on band 7, mostly 20 and above.

That's one of the reasons I like G5F, the install helper app will help you position the ODU in a good signal location.

LilNetty:
okay I just called them now they gave me 24 hrs too as well , I pray they rectify since 2nd of Jan 😫😫

2nd of January na im you kept silent?


Una dey try for this we kuntri oh

Tover:
not working o.. wen U called them, what did they asked U to provide

Airtel SIM with normal sub should work on the router. Not that I have tested but it will be absurd if it doesn't.

I was virtually leading the conversation.

I first relayed my grievances to them. Told them exactly the day the router was registered and when it was supposed to expire. Told them about the recent poor network and the ever present nightly snail-speed network.

I had first told the firstline CC to forward the call to their supervisors

They didn't ask me to provide IMEI or SN. Maybe because it's not 'the other way' or because I was forward with necessary details like the router number and all those dates and stuff. They were apologizing for most of the time. The supervisor took a long time that I thought they would fix it immediately. After all those checks, she said to wait 24hrs.

LilNetty:
did you called the customer care before it was rectified

Yes. I called them yesterday, they said 24hours.

Tover:
Since odu sub no work again, I buy normal data and put the Sim in my router and it won't work

It is supposed to work na

Meanwhile, they have fixed my Sim with 2 days added

My Airtel app no dey open well since a few hours now. Airtel has a problem.

moremuch1:
Shebi una don see am , no be by e sim or physical sim, na the normal ‘Nigerian network syndrome’ dey worry dem

It's Airtel 'happening to us' and stuff like that.

moremuch1:
Leave dem make them dey think say because dem no swap to physical sim , dem dey untouchable, I remember when na e sim users complaint full this thread before it was resolved, e go touch everybody no be Nigerian networks again

My own dem no be even swap. I told them straight up to do physical sim, which they did. That's for the second ODU. The first one I planned to swap it but they tried registering eSim themselves and the thing no work. Na so them do physical sim.

Make we just dey watch. Na incompetence and lack of adequate regulation dey kee us for naija

lilclin:
🤣🤣🤣 when i got mine my fears passed after using for 2 weeks and it didn't stop because i saw alot of people complain that their own stopped after 2 weeks...it's been smooth since i got it

Na when I dey use the other way I dey get problems. Even then, it was fixed and extended each time.

I never get problem since I went official.

This problem is new and I dey laugh as una think say eSim make una untouchable. E go reach everybody. No be we dey ball before wey eSim people dey complain?

lilclin:
Tell your to check the SIM registration...nimc fit go mumu

It was successful

lilclin:
since i got mine I've not tempered with anything...just using it as Airtel wanted and I've never had any problems. My sub is supposed to expire today self and I've used more than 700gb

Don't think they won't remember you one day o

Na here we dey

michlins:
If you're using the ODU exactly as airtel wanted and you are having a down time, kindly indicate. I have two routers here and they are both working perfectly

You'd have to define what you mean by "as Airtel wanted". I'm not even living life as God wanted. I mean, I try my best but no be every written stuff I dey follow, na Airtel I go follow their rules

I know this their rules may imply not to use the sim on MIFI but I have to. If not make them come carry am. I'm always on the move and it won't make economic sense to have two subs running at the same time.

I think they have done this before and it was fixed. It's the time between now that it's happening and when they fix it that is painful. Usually they will increase the expiry date after this but still...

FWIW, my guy who is having the esim, has not been able to browse since he acquired the ODU. Initially they removed the bundle, then they put it back and added the extra days, but then they said he was suspended, later they put the sub back. Now they said he can't browse because his alternate number is MTNN. Customer service gave 24 hours, then 48 hours, later 72 hours. But nothing is fixed.

lilclin:
you're sure removing it from ODU and putting inside portable router is not what's causing the problem? I once had an Airtel sim card that came with my Mifi that i was using on my phone and all of a sudden it stopped working till i put it back into my Mifi

Your case is different. Broadband bundles are not supposed to work on mobile phones. That it worked was a fluke. It's just like that time a few days ago someone here said ODU bundle was working on his Vida M4.

The routers I put the ODU Sim into were tweaked to work with it.

Besides, the issue happened not when the sim was removed but it has stayed in the ODU for 3 days and stopped working while inside the ODU.

lilclin:
you're using physical sim?

Na the new excuse?

Of course na physical sim. I can't be using eSim wey I no go fit commot put for portable router.

Streetinvestor2:
How do u guys see it.i want to check for some stocks before I place sell

If you go to trades on MCS, type any coy you want to check. Then check the QTY. Any one which has traded at least 100k units at once has moved.

lilclin:
Only people I've seen have these kind of issues are people who subscribed via 3rd party

My 3rd party Sim has been retired for a long time. It's the official ODUs.

geeetee:
i was able to change mine really, i cant recall exactly what i did but it was basically what i summarized in my message

Never heard from my guy. I don't think he has even gone to their office.

NSEstudent:
Airtel has progressively become worse in the last couple of weeks.

First, speeds came down to less than 20mbs, and then less than 10 at night. Calling them with their promises didn't solve the problem nor made any improvements.

This morning, I was unable to browse. After restarting and the problem continued, I called them just to be told I have no sub.

As how?

My sub is supposed to expire on 9th - Friday, not today. They now said I should wait 24h. Wait 24hrs and suspend my work and everything else I do because you guys wear incompetence as cloths? Na wa o

I for sub the other ODU but that will steal a few days from me.

Maybe na my location sha 🤷

Airtel has progressively become worse in the last couple of weeks.

First, speeds came down to less than 20mbs, and then less than 10 at night. Calling them with their promises didn't solve the problem nor made any improvements.

This morning, I was unable to browse. After restarting and the problem continued, I called them just to be told I have no sub.

As how?

My sub is supposed to expire on 9th - Friday, not today. They now said I should wait 24h. Wait 24hrs and suspend my work and everything else I do because you guys wear incompetence as cloths? Na wa o

I for sub the other ODU but that will steal a few days from me.

morikee:
E come be like Airtel don wipe my Unlimited

Exactly what they did mine

lilclin:
Is it possible to change this alternate number because they used my MTN for mine

If you are not having problem with it, you may continue using it.

One of my guys who used MTN with the new X17U eSim version had his ODU stop working even with active sub. I took it upon myself to call their CC several times, talked to the supervisors and they said it stopped working because of the alternate number and that the line is suspended.

I tried changing the alt number using the hbb link that was shared here, and just like people complained, we neither received OTP on the MTN nor on the email it was registered with. I told him to take to Airtel office. Perhaps that's what you should do. I haven't heard from him though.

oyekanwahab:
All love


Enter my dm make we do business

I will call you later bro

So Airtel has yet another new model of ODU.

ZTE G5FA, which I would tentatively assume should be a lower variant of G5F. They paired it with the same IDU as the former.